DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,106 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Boycott this company. They hire self-employed, probably they pay them peanuts and you end up having people asking to help you deliver your boxes in case they are too big cause they don't even want to bother bringing your stuff to your door. This company is a joke...”

Helpful Report

Posted 1 year ago

“Always been good in the past but seen a different side now things went wrong and just may as well talk to a wall than their customer service I sent a Parcel and paid them £15.45 for next day delivery, I then followed the instructions to take it to the nearest post office and got a receipt from them to confirm it then 4 days later the receiver is asking where it is and the tracking numbers are not working so I phone DPD and was told it wasn't sent as the address, town and postcode wasn't valid when it was all fine and told to take it up with the post office as all the tracking numbers are not valid I went to the post office and they said it was still there as DPD had refused to take it so no idea why when you was paid to take it but really poor service that it wouldn't of come back to me ever if I hadn't of gone looking for it myself and could of a lost a few hundred pounds just by following your drop off instruction Anyway I take the parcel back from the post office and take it to the receiver myself as it was a birthday gift and was meant to have been delivered so didn't want to let them down like DPD did to me and then phoned DPD but totally useless customers service, they said all the different sets of numbers that DPD had sent me when I paid them are not valid and without a valid number they cannot help I then say I just want a refund so they said it's got to be done on the live chat only so try that but needs a reference number to start it and shows mine are invalid so I phone them again and they give me the reference number on the phone to put in which I did and still invalid then they say they cannot assist further again? Now looking for a way to talk to someone there and get a refund for the service I payed for and they didn't provide Used DPD many times over the years and always been great but wouldn't again after this experience as I cannot even get an explanation from them about what went wrong”

Helpful Report

Posted 1 year ago

“Unprofessional, unreliable, driver’s are big liars, never attempted delivery, but he marked it was delivered, or missed you, then I have to go and look where is it , why I have to pay for delivery then pay for taxi to collect from depo.”

Helpful Report

Posted 1 year ago

“Their driver didn’t even ring my doorbell when he tried to deliver my parcel. I have ring doorbell he didn’t even come to my door. The customer service is absolutely shocking you manage to speak to someone who you can barely understand or who can understand you and just get told there’s nothing we can do. Get a phone call from the dunstable depot answer it it cuts off trying to ring back sends you to two different depots then try again and it tells you it’s closed. I will never use this service again or any company that use them to deliver parcels. Unpick couldn’t give no stars”

Helpful Report

Posted 1 year ago

“Always delayed, terrible information updates, poor service, rubbish bot answers on their website when you want to speak to them. Just garbage.”

Helpful Report

Posted 1 year ago

“Keeps missing my orders”

Helpful Report

Posted 1 year ago

“What an awful company. I was out when an unexpected Saturday delivery was attempted. The message was it would be taken to a pickup location, one that is not convenient, but has in fact gone back to their depot in Reading. I then had the pleasure (not!) of using their chat system to attempt a redirection to the correct address which they pointedly refused to do as their systems can't do that (that was after the first advisor just ended the chat). Instead if they fail on the first delivery it will go to a pick-up centre within a TEN mile radius. Not for me. Have cancelled the delivery with the supplier and advised unless they change from DPD I shall never use them again.”

Helpful Report

Posted 1 year ago

“Driver did not ring bell or use door knocker. Van seen outside through window. Opened door to find card on the stone slab outside. Van departed. Called out to driver but the driver kept on going. I will never ever buy from any seller that uses Dpd again.it appears they con't know how to use a door knocker or use a door bell. No point in booking redelivery if they don't.”

Helpful Report

Posted 1 year ago

“Dpd treated my parcel like a dead beat dad. They took it out the depot everyday for a week promising to deliver. Then sent it back and blocked me.”

Helpful Report

Posted 1 year ago

“they are monumental at messing up orders and customer services being ABSOLUTELY clueless i genuinely almost never leave online reviews for negative experiences, but dpd warrant it and more. how this company can call itself a reputable delivery company is beyond belief having sent ONE shipment of 12 boxes abroad with all the relevant customs, they broke a box and sent the entire shipment to the UK to an old address which we no longer lived at and had no one to accept the parcels they agreed to change the return address to find out that the agent did nothing and let it go back to the old address - the boxes which didnt get lost that is several boxes went to our old addres.. several boxes went to the requested address, several went to some random address in the vicinity.. and 2 were lost now we are trying to reschedule a collection for the boxes which went to the old address and they continuously just dont show up for collection for "unknown reasons" to quote customer service every time they fail to show up they make you reprint shipping labels which is completely outdated as no one owns printers in 2023 they are not willing to address any or their errors and their support agents just try and get you off the line, pass you to another number, or dont respond in support chats this company needs investigating and shutting down”

Helpful Report

Posted 1 year ago

“Waited through the hour timeslot only to get a message saying the driver was running late, tracking was then unavailable from that point onwards. An hour later I get a sorry we missed you message without so much as a notification it was even close. Shambles of a company.”

Helpful Report

Posted 1 year ago

“I would not prefer any one to DPD, if you are buying any thing from online then just make sure they dont used DPD for the delivery. Its not sure on DPD that you will get your delivery on time. You have to run as there timing still it will not be sure that you will get your delivery on time. On my case they didnt give me address change option and they send me the delivery time , i take a hour gap from work and come home for the parcel. I was waiting fir the parcel and on the end they mail me that they are not able to deliver on the date so they will come back later. It means if you are waiting for delivery then make sure to take 2-3 days off from your work. Even if you pay £4.99 also you have to work as per there timing. Totally shittyyyyyyyy delivery service”

Helpful Report

Posted 1 year ago

“DPD is the worse company you can work for. Underpaid drivers , long hrs from 7am to 7pm because of wait in depo. They treat drivers like slaves. Drivers wait for hours in the depot for loading and unloading. my husband works at DPD Southampton Hedge End and the managers treat drivers horribly and expect a lot in return for nothing.”

Helpful Report

Posted 1 year ago

“Every time I am expecting a delivery from DPD I am let down. I specifically arranged for a delivery today on the 5th of June as I will be at work all other days and the package cant be opted for pick up from a depot. And the driver has taken a picture of the bottom of the steps outside the flat and said missed it. I left specific instructions on how to find my front door and he didn't even bother attempting to enter the building, every time shocking company.”

Helpful Report

Posted 1 year ago

“I bought a service that my packets should be collected at 10:30, but they came at 14:00.”

Helpful Report

Posted 1 year ago

“Luckily you can ban Amazon from using DPD to send to you. Appalling service to our village, many instances of non delivery or incorrect delivery, do not tell truth DPD have a long history of non delivery in our village in South Glos. The Cardiff depot are the problem apparently. You can ban Amazon from using them thankfully, I think I did it over the phone. However yesterday someone tried to use them to deliver an important prescription. We waited in, DPD when they were a stop away said it was delayed in transit. Then the next day even whilst having a safe place specified they said sorry we missed you. We were all here waiting. The doorbell history shows no one rang and we were sat out the front of the house. Appalling service and very frustrating to deal with as its all recorded messages. The only truly dreadful courier there is, all others seem to range from OK to excellent.”

Helpful Report

Posted 1 year ago

“Paid extra to get a delivery on a Saturday. Got my hour time slot for delivery. Following driver on GPS through their app and he's about a mile away when I get a notification "We couldn't deliver to you" and a picture that is 95% black with absolutely no other details. Instantly call customer support who confirm he was about a mile from me and never even got near my road before claiming he couldn't deliver to me. Driver ignores calls from customer support. Customer support claim driver has been sent my details and will redeliver today, he will call me if he can't find my house..... Hours pass and I hear nothing. I call customer support again. Driver has taken my item back to the depot. Thanks for wasting a day and the cost of delivery. The guy literally has one job and cannot do it.”

Helpful Report

Posted 1 year ago

“What an absolute joke!!! Pay good money for VIP named delivery day to guarantee you will be home and get your parcel - then they say it will come tomorrow! Been sat in their depot for a week!”

Helpful Report

Posted 1 year ago

“They failed to deliver my parcel and said to me that they will deliver the next day. The next day their driver who's name is Hling or something went to a wrong address in a different area and updated the app to say I wasn't home. That driver must have 1 brain cell if his lost with the parcel. DPD office then told they will inform the driver to come round again to redeliver but the driver didn't. I needed the parcel and DPD are asking me to collect from my local Matalan!!! Honestly the worst delivery service in the world. Such a horrible service and garbage company!”

Helpful Report

Posted 1 year ago

“Very incompetent and never keep to the one hour delivery time frame , please don’t use them ‘ been expecting a package supposed to be delivered next day ( 3 days now I haven’t gotten it ) I sat my as* home waiting and waiting in vain . Called and kept calling customer service like I didn’t have a Job of my own and they kept saying delivery guy will come . I can’t even recommend .”

Helpful Report

Posted 1 year ago

DPD is rated 1.2 based on 5,106 reviews