DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,152 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,152 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous

Greg

James O.

Ayberk Bilgin

355

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Late as always”

Helpful Report

Posted 1 year ago

“Tracked collection was next on drivers list,then got text saying sorry we missed you.they never even came”

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Posted 1 year ago

“Something is really wrong with DPD, customer support is abysmal. If you can't get your issue resolved, directly write to their MD, I am going to do this and let's see. Ms Elaine Kerr (Managing Director) Email elaine.kerr@dpdgroup.co.uk”

Helpful Report

Posted 1 year ago

“❌ DO NOT USE DPD!! 0 STARS ❌ What an absolute joke of a company! I have been waiting urgently on my phone for 3 days, as I can’t access any bank accounts and late for payments since I was scammed. Have stressed this to Dpd for three consecutive days and each day I get an email at 6pm saying it’s back at depot and they can’t do anything because the shops ‘closed’? I was then assured by an agent yesterday that the parcel will be delivered today by 11am, low and behold I then get an email at 11 saying that the parcel couldn’t be delivered to a drop off point and has gone back to depot and it won’t be delivered till Monday now. I even said to the agent yesterday can you change the delivery to my house instead and she then assured it would be delivered to the collection point? If it can’t delivered there why did they not just change it as I had requested. I’ve used the chat multiple times and you get the same automated answer each time. Don’t have a clue what’s gone on with DPD but will never use them again in the future.”

Helpful Report

Posted 1 year ago

“Maybe DPD staff should stop posting positive reviews on Trustpilot. If you complain about this your trustpilot account is suspended”

Helpful Report

Posted 1 year ago

“The driver whent to wrong address when he rang and i tried to explain this he became very rude swering and saying im not getting my parcel i then whent on to dpd chat service the person i spoke to said my address was incomplete and was only a postcode not street name when my full correct address is written on website so obvs a lie so tried ringing the woman on the phone had no customer service at all would not give me a email or way to make official complaint and that she has to do it for me then hung up phone absolutly terrible company appalling customer service the drivers are very rude ignorant and incompetent would trust them to deliver anything ever.”

Helpful Report

Posted 1 year ago

“Disgusting service !!!! Had a message to say where did I want it left if I wasn’t in so Replied to the message to say leave it by the front door. But I was actually in between designated time and the van drove right past and I then had a message to say they tried to deliver but no one was in!! The driver is an absolute liar !! It’s not the first time this has happened You cannot get hold of anyone to complain.”

Helpful Report

Posted 1 year ago

“Horrible. No updates on my delivery for days. Can not speak to a human. Avoid them like plague”

Helpful Report

Posted 1 year ago

“SMS received to say parcel on way, the SMS for a Delay, then SMS out for delivery… finally get a delivered notification SMS at 20:39. Parcel not delivered. Checked DPD website tracking which says parcel delivered to CUSTOMER at 21:59. So DPD time travelling delivery driver then?”

Helpful Report

Posted 1 year ago

“Horrible, waited the whole day and they didn’t deliver and said no one was home and I’ve been home the whole day”

Helpful Report

Posted 1 year ago

“I had a parcel coming from india to Birmingham. Delivery person delivered the parcel outside the house to someone else and they didn't even try calling my number and sent me message with my name that i have received my parcel. I think government should take some steps to shut down this company. As i had some valuables in the parcel and freight parcel itself cost me around 85£ + valuables. DPD don't care about the parcels as they take huge charges. Made a call to DPD and they said they can not do anything as it is already delivered.”

Helpful Report

Posted 1 year ago

“told delivery time no one turned up then told i was out when they called but i had not left house all day no card”

Helpful Report

Posted 1 year ago

“Throughout lookdown I rated DPD ten out of ten and the odd query was quickly dealt with by very efficient UK based customer service. Recently however I was brought a delivery from one company which was logged not as one consignment but each item in the consignment was logged individually with a time delay before the next item could be scanned As there were a number of items this was a total waste of time I was very busy that day and had an appointment and didn’t have time to wait so I asked the driver to bring the delivery back the next day as one consignment. Without notification my delivery was returned to the sender Since then DPD has sent back every one of my deliveries without even attempting delivery Despite spending over four and a half hours (yes that’s right) on the phone to their customer service team in South Africa and having been promised returned calls which have not happened I have been unable to speak to anyone in the UK to get to the bottom of this problem Hero to zero overnight!”

Helpful Report

Posted 1 year ago

“Twice now we have been told that DPD will pick up a parcel, and twice we have been told that "When our driver arrived we were told there was nothing to collect." That's because he's going to the wrong address. Ipswich is not Wivenhoe. At least the excuse this time is more likely than the previous one when we were told that our address did not exist.”

Helpful Report

Posted 1 year ago

“Worst service in the UK”

Helpful Report

Posted 1 year ago

“It is the worst experience I have ever had with a delivery company. They didn't even ring the doorbell and said they missed our house, even though they were right there. I called customer service but they weren't helpful at all.”

Helpful Report

Posted 1 year ago

“Absolute rubbish! Pick up service has become worse each year and today really topped it! My collection number: 0061 690 892 7 supposed to be between 1100-1200 but on checking status at 1300, it says driver came and was told there was nothing for him! We checked our security cctv and did not see anybody from DPD at our door except for the Royal Mail postman. Called at 1414 only to be told that I’ve to wait till 1700 and that the local warehouse have contacted Mr. Gabor to come to our house. Then at 1704 I called again to check status and was told I’ve to call the company who had requested the pickup in this case it was Ziffit to arrange another pick up time! Why then wasn’t this conveyed in the first phone call? I asked the second customer service lady of how and where I can lodge formal complaints of this horrendous driver service and she kept repeating that I’ve to contact Ziffit to arrange delivery! I’m very sure she understood my questions just refused to let me know or does your company have no way for consumers to lodge complaints? I think it’s time that the Trades Ombudsman to look into your failing company services that doesn’t even provide an email or person to contact for official complaints. Absolutely rubbish and unusable!”

Helpful Report

Posted 1 year ago

“Corrupt lying cheating crooks!! Waited in watching app updates. DPD van turns up within the scheduled hour, delivering to someone else. Asked him if he had anything for my address, and was told no. Drove off. Continued waiting only to receive a message saying “Sorry we missed you as there was no one in to sign for your delivery”!!! I waited in all day to be mugged off like that!! Found the DPD depot’s number and called to receive an automated message saying the same thing; “Sorry we missed you, the driver won’t be back today, and will return on Tuesday”!! Wtaf! That’s in five days time! …and they were just here!! Give me strength; I could really let rip at someone right now! LIARS!!!!”

Helpful Report

Posted 1 year ago

“This is the worst courier company. Before Christmas did not deliver my shipment,, I paid extra for the delivery before Christmas, they wrote all week that they would deliver tomorrow, tomorrow until they finally wrote that they missed me and returned after the holidays and there were my family gifts there, I received after Christmas all the wet and kicked parcel, did not even apologize for it. Today repeats it again, I wait all day for an expensive parcel, they changed the time and finally writing hat they miss me and will come back tomorrow😪”

Helpful Report

Posted 1 year ago

“Ordered business cards to be delivered by DPD to my address at a block of flats. I received a text saying that my order had been delivered and was signed by me but I never received anything - I received no phone call nor heard my buzzer go off. They included a photo "proof" which was seemed to be a blurry photo of the delivery driver's hand. So I got the company to re-deliver another set of business cards to me. Turns out DPD had left the package outside the front door of the block on top of the buzzer which could have been taken by anyone who saw it. Second time around, it was to be delivered by DPD again and, again, they didn't even bother to ring the buzzer or my mobile. Luckily this time they thought to leave the package at a local pickup point. DPD is literally the worst carrier in the country.”

Helpful Report

Posted 1 year ago

DPD is rated 1.2 based on 5,152 reviews