DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,109 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,109 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

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“DPD Collected my parcel on 15th May which was being sent to Australia. I could track my parcel all the way and it was delivered this morning in Australia. I think in these uncertain times 10 days is amazing. Well done DPD.”

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Posted 3 years ago

“I didn't find them very useful. Send parcel abroad. Not only payed more that originally quoted but also had to pay tax as my parcel got stuck in depo in Holland. You would if think that they will advice you about the tax before you send the parcel. After all they see where are u sending it. When I called the office the check where my parcel is they adviced me to wait few days for their response in email. Very disappointed”

Helpful Report

Posted 3 years ago

“Booked 2 parcel to be collected from Aberdeen address, 1 going to Livingston another to Glasgow. They where both collected at 12.30 on the 20th fir next day delivery. The Livingston one arrived at my customer at 20.15 on the 21st. The Glasgow one made its way to Hickley hub in England before arriving at Mossend depot on the 22nd . Absolutely disappointed in this service Customer should have had parcel at least on afternoon of the 21st, now won't get toll Monday 24th.”

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Posted 3 years ago

“Absolutely disappointed, 1 weekand l still dont have my parcel. Disgusting”

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Posted 3 years ago

“booked a day off to receive a parcel got a delivery slot between 8.24 and 9.34 sat and waited then get a text saying "sorry we missed you" and a photo of my front door ?? i have a sign on the doorframe saying "please ring door bell" which obviously he didn't because i would have heard it and answered the door (the bell is wired to the mains and works perfectly) i now have to book another day off an hope i get my parcel (i'm going to put a very large sign on my door to use the bell) this is the 2nd time i've had trouble with DPD last time they left a parcel on my doorstep while i was at work and surprisingly it got stolen, worst company ever.”

Helpful Report

Posted 3 years ago

“Tried to deliver a valuable parcel twice they went to the wrong address twice,sent them a photo of the building,directions,phone number and still couldn't deliver it.My stress levels are through the roof now with this totally incompetent company,My heart sinks when I order something when the seller says it will be delivered by dpd.”

Helpful Report

Posted 3 years ago

“Your delivery guy Ian ! If you had more staff like him I might consider using you for my business! He saved the day , you didn’t inform of delivery day .. I was at work , he came 2 days afterwards, fantastic man ! On his own for a fridge freezer... I live in flat ! More staff like him might improve your bad reputation! Wake up !”

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Posted 3 years ago

“Is a door step a porch? What is a door used for? What is a doorbell for? We have a video doorbell so record the DPD person make no attempt to a. Wait for an answer B. Open the door. If the delivery instructions are Front Porch then how does it mean door mat outside in rain? 1 star because at least you found the address.”

Helpful Report

Posted 3 years ago

“Sh%# company. All day I was waiting for my baby formula and they left the parcel in the other address. When I went there no one pick up ! I got the hermes delivery 10min before them without the problems. Change the drivers if they don't know how to find properly house!”

Helpful Report

Posted 3 years ago

“Worst company ever, the driver tried to deliver the item a few mins than the scheduled delivery time and also waited 25 seconds for someone to answer the door, even when we shouted through to him we were on the way to the door, he was talking to someone on his phone at the time because it was all captured on my ring doorbell, he had no intention on delivering the item and was going before my 1 hour time slot had began.”

Helpful Report

Posted 3 years ago

“@DPD_UK #dpdlocalonline delivered PCR test results 72 hours late. Next day delivery by 10.30 a.m. service. Friday morning delivery became Monday morning delivery. Efficacy of sample ⬇️. Online help useless. No refund as ‘no guarantee’ of delivery line in its T&Cs. Beyond appalling.”

Helpful Report

Posted 3 years ago

“DPD delivery for Piktfresh. Clue is in the name - delivers ‘fresh’ food. Box was covered in notices to say ‘must be delivered on time’. DPD delivered 24 hrs late and some food turned to mush!! Granted could have been quality of produce at Piktfresh end but named delivery day doesn’t mean when it suits them! Shame.”

Helpful Report

Posted 3 years ago

“Ordered phone from 02 get a text email from this courier saying getting delivered Tuesday sat in all day get a text 4pm sorry delayed but back on track text messages next day your parcel will delivered today needs a signature not delivered same thing Thursday and Friday and the item needed a signature am expected to sit in all day for days on end listening to their lies they told me it’s in transit but that’s just lies if it was in transit I would of had it by now am seriously thinking of telling them to shove it and just cancel my contact just a shower of liars 4 days on the trot I get text emails saying it’s getting delivered today am I just expected to plonk my bum on the couch till you decide to drop it off there’s a list of questions about the delivery which I can’t answer as it’s not been delivered”

Helpful Report

Posted 3 years ago

“Would give zero if could, driver rude, caught glimpse of someone running up my drive, so went to door to find driver running back out. When saw me, shouted “parcel in bin” and threw a missed you card at me, not filled in, not written on or marked in any way if in safe place or at neighbours! Didn’t make any attempt to knock. So if hadn’t seen him, bin collection next day would have seen my parcel disappear at the refuge centre! Used number printed on card and said was dropped off 3 hours earlier than actual by liam snd in my porch....which is a miracle as don’t have a porch! So no evidence of where parcel would be! Complained to dpd, ignored the complaint as they don’t care about their customers who end up having to pay them without choice. Worse than hermes, and thats saying something as hermes useless! Avoid DPD”

Helpful Report

Posted 3 years ago

“The worst comapny !!! Driver was before 1hr slot time !!! And i just receive message that will deliver tomorrow!!! Tomorrow ? Kiss my ass tomorrow!!! I need parcel today !!!!”

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Posted 3 years ago

“Dpd is absolutely the worst. I have some missing packages in last few months, so i chose in settings option to deliever everything to the Pickup point where i can get my package in convenient time for me. Got the confirmation that the service is active with the exact date from when it’s on. 2 weeks after that the package is being apparently delivered to mailbox again and missing. Customer service sent me to sender and they cannot do anything because the package is ‘delievered’ in system. Dpd is a nightmare. So unprofessional and so frustrating.”

Helpful Report

Posted 3 years ago

“my package was sent twice in the same week to a pickup station, when I was definitely at home during the delivery time. My door bell works. So I guess the driver, either didn't even drive by my house, or he did not even ring the bell. unbelievable especially during a global pandemic. what if I was in quarantine and in need of medication???”

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Posted 3 years ago

“Sean delivers in Beeston, Nottingham drove past my property and then they had the nerve to say I wasn't in....disgusting”

Helpful Report

Posted 3 years ago

“I have been using DPD for my business for a few months now, their reputation does not accurately reflect my experience, unfortunately. I have over £3,000 worth of missing parcels, some of them over 3 months old. I have contacted them almost every week to resolve these issues and finally refused to pay my invoice. let me tell you it didn't take long for them to put my account on stop when I am due them money. They don't seem to care. They have refused to reinstate my account while they correct their own errors. Subsequently, I will be pursuing them in court for my losses and using another courier from now on.”

Helpful Report

Posted 3 years ago

“Most INCOMPETENT delivery service!! Most INCOMPETENT delivery service!! I have never received a parcel from DPD in person, as I immediately get an email that they were not able to deliver. So, I placed a sign at the door, right next to the door bell, saying that we are at home and they can ring the bell before dropping it at a station. What happened, I received an email saying that I was not at home, anyways!!!! I have also used the service one time to change the delivery date as the delivery was delayed and the day the parcel was supposed to be delivered, I was not at home. What happened - it got delivered ANYWAYS, dropped off IN THE GARDEN without my permission and remained there for 4 days as I was away.”

Helpful Report

Posted 3 years ago

DPD is rated 1.2 based on 5,109 reviews