DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,106 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not sure is it possible to do a worse job on the delivery job. Who hires these people? 2 deliveries which include: 1. Leaving the package outside of the mailbox. Did not even attempt to bring it to the doors. Ofcourse, content of the package was stolen because of DPD delivery not caring at all. Was not reimbursed for the damage and have no right to do so. 2. Lying about delivering amazon package. Half attempt made (delivery person was quick to leave, not enough to open the doors) and booked he made 2 attempts. Therefore I have to pick it up somewhere but I paid for it to be delivered to my doors. Horrible horrible service. If you are reading this please hire someone who cares.”

Helpful Report

Posted 1 year ago

“DPD left a text on that my phone my parcel had been delivered and accepted at my door . Except it hadn't the driver had left at a different number door a different block of flats . I only found out by looking at the photo of the wrong door he had left it out lucky it wasn't valuable it had been opened”

Helpful Report

Posted 1 year ago

“Be aware of what happened to me may happen to someone else. I've been emotionally abused by a dpd driver he's. name in Bassir as the text message says. I was in my kitchen when I hear knocking on the door. A delivery card was on the floor but the driver was still walking back to the van holding the big parcel, so I called him and he came back holding the parcel, saying in a very angry voice that he was knocking for 3 minutes NOW YOU MUST GO TO THE DROPPING POINT TO PIC UK THE PARCEL. BECAUSE HE WASN'T LYING Now for 4 days, I've been receiving text messages. OH SORRY, YOU MISSED THE PARCEL AGAIN. Now I going to think about what company will be delivering.”

Helpful Report

Posted 1 year ago

“Your parcel has been delayed due to an unexpected issue in your area, 1 mounth now, still waiting, myb i will got my package next x mas, when you try contact them by app, app froze or tell you "no conection", try to call them, wait hours to get to them to solve nothing, unprofesional”

Helpful Report

Posted 1 year ago

“Been home all afternoon waiting for my delivery slot between 16.28 to 17.28 only to find out that after my slot had expired that they had lied about missing me! So I can now collect my parcel tomorrow from a supermarket! I am disabled! A delivery attempt had not been made! Whenever I order anything again on line, I will make sure it is not this company.”

Helpful Report

Posted 1 year ago

“My PS5 was 'delivered' and 'signed' by myself according to the driver at 13:40 which is exactly when I entered my house. But I don't remember that happening? Maybe I was drunk?? Horrible service.”

Helpful Report

Posted 1 year ago

“Here's my copy of a complaint I have been attempting to send - but even the form you have to send it on fails!! "Item sent from Repaircare following a telephone call reporting a damaged item which had just been delivered. First I knew of it being delivered was a card through the door from DPD while we were at work 2/3/23, on checking the system, it said they would deliver the next day 3/3/23. Took a day off work, sat there all day and was notified late on that it would now be Monday 6/2/23. Booked ANOTHER day off work, sat in and a parcel was delivered for my son but not the item I have been waiting 4 days for. On checking your system again, it says it has been sent back 'to where I wanted it sending back', the original sender. I DID NOT REQUEST FOR IT TO BE SENT BACK, WHY WOULD I WHEN I HAVE TAKEN 2 DAYS OFF WORK TO WAIT FOR IT? After negotiating your non-existent customer 'help' (either automated systems which cut you off or chat which is absolutely no use either, I have requested a callback from the Depot in Middleton to explain why they have sent my item back and not attempted to deliver it to me. This could take 72 hours apparently. Plus the fact I am a District Nurse, so cannot always answer phone calls if I am in the middle of a visit to patients (which I am all day 8.30 - 5). Then I found your onlineform 'How can we help you?'. I have completed this probably over 100 times now and get the same message every time 'Form failed to send'. It should be titled 'How can we not help you' as you get nowhere with it to the point of wanting to give up. Then you lose all the narrative and have to start again, unless you've cut and pasted it. You describe your company online 'the delivery experts' - that should be banned under the Trade Descriptions Act, your service is an absolute atrocity. Unhelpful website, unhelpful couriers, unhelpful service. I thought Hermes and Royal Mail were bad, but DPD is an absolute disgrace".”

Helpful Report

Posted 1 year ago

“I seldom write reviews but it will be disservice to the public not to write this one. I have never encountered a disorganized courier like DPD, they have no regard for peoples time and are not honest. I do not recommend any company to ever use them for courier any more I have decided not to ever order anything from any company that has contracts with DPD. I bought few musical item from PMT and I was told that it will be delivered on Friday, in the meantime I received a notice that my parcel will arrive on Thursday, then I called the music store and they confirmed that they had spoken to DPD that the item will be delivered on Friday To my greatest dismay, I received another notification from DPD that they have attempted to deliver my parcel and since no one was available they had taken it another hub location and I should make arrangements to go and collect it. The guy at the PMT was shocked and surprised because he said that the pdp office confirmed to them that the delivery will be on Friday not Thursday. More frustrating experience on the second shipment which I will on next review. This company should be folded up immediately. Because of their negligence I am canceling my order and returning it back to the seller and will never have any dealing with pmt again until they disassociated themselves using pdp as their courier”

Helpful Report

Posted 1 year ago

“My parcel cleared customs & then stopped updating on my tracking app. It just shows as having never left the UK & is marked as needing more instruction. Customer service keeps redirecting me to the sender, when DPD successfully recieved the parcel, they just never delivered it. I'm just beside myself right now, this was a milestone gift I paid the extra fees to recieve on time. I will never patronize another business that uses DPD. According to all these reviews, they're absolute thieves & unmotivated to do anything to accommodate the mounting grievances against them.”

Helpful Report

Posted 1 year ago

“Delivery was well on time. The driver was very threatening when I said I couldn't leave the door open for him to take a picture of the delivery as i have a small puppy who could run off so he refused to delliver. I dropped the parel on my porch floor to here a loud bang from my door where he had slammed my keys into my plastics damaging my porch plastics, I confronted him and he told me to watch my mouth. This is not acceptable from the Birmingham branch.”

Helpful Report

Posted 1 year ago

“Absolute Joke!!!! DPD Ipswich Failed delivery attempts when driver doesn't even bother to go to my property I paid for next day delivery and have now had 4 failed attempts, contact head office about 10 times and was promised without fail it would be delivered and yet again Sorry we missed you What an absolute shower of S**T”

Helpful Report

Posted 1 year ago

“AWFUL SERVICE. We should collect all these complaints and sue them! 2 people were at home when I received a message that nobody was at home - what???! At least a driver should try to knock on the door!!! And they will not do a second attempt to deliver. Support said 'Sorry, you can come to our collection point for your parcel for the next 7 days which I cannot do as I'm leaving for 2 weeks.”

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Posted 1 year ago

“I am giving 1 star because I can't give a 0. Literally the "you had one job" company.”

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Posted 1 year ago

“Very lazy driver deliver. no delivery attempt made”

Helpful Report

Posted 1 year ago

“Dreadful. One job, that is to deliver packages. They do not do brain surgery, cook superb food, build houses, they deliver, or do they? I would say not. I intend to ensure I never order anything whereby the company use dpd for delivery. I ordered a box of cakes for a specific day. Ordered in plenty of time. You will not be surprised to learn that the cakes did not arrive, instead I may get stale cake delivered tomorrow. I am not hopeful as the last time I checked the parcel was in Birmingham and the delivery address is at least 4 hours from there. After 7am tomorrow morning the cakes will be of no use as I will not see the person they are for until Monday. MMmmm, state cake. To be fair to dpd they are not the only ones who do not care, Cutter and Squidge, the cake company are equally disinterested. Do not use, go elsewhere, there has to be better.”

Helpful Report

Posted 1 year ago

“Absolutly Shocking service. Given one star as there isn't a minus star. 3 days of waiting for a delivery of vital equipment, first attempt not in apparently, no delivery card left but a random photo of a pavement taken by driver on track my parcel, obviously not my house 2nd attempt in a 1 hour slot, driver can't find address !!”

Helpful Report

Posted 1 year ago

“I waited in all morning for a parcel to be collected. My doorbell rang (once), it took me about 30 seconds to get to the door and there was no one there. No attempt to call me to find out if I was in. Went back upstairs and looked out the window to see a DPD van driving off down the street. Immediately tried to contact them but of course there no phone number on their website, nor any other means of contacting them, apart from the tracking number they provided, which gave me an error message when I tried to use it. Absolutely rubbish service and a complete waste of my time. It’s almost like they don’t actually want to do business with you.”

Helpful Report

Posted 1 year ago

“I had a delivery scheduled with this company so someone from my household took the time off of work to wait in. Nobody knocked on our door. We then received an email to say that they had been unable to deliver the package as nobody was in and rescheduling the delivery. Again someone waited in and yet again nobody knocked at the allotted time. We again received the same email. We thought this strange as we had waited in and yet no one had knocked so searched for a customer number so we could check if they had the correct address. We found the phone number 09015 450900 which said it was for customer services. When I phoned this number it was just a recorded message telling me to rebook online. I then discovered that I had been charged £6 for this number and charged for 2x SMS texts that I did not ask for. I was not warned of this when I phoned up. When I finally found another number I was told that the reason the delivery had not been made was because the road was closed. I sent an email to the complaints department but no one bothered to reply. It feels unacceptable that a company will scam people with a premium number that is just a recorded message to say to go on the website to rebook. I will not be using this company again and will advise others who ask to do the same.”

Helpful Report

Posted 1 year ago

“Received a message from DPD saying our parcel would be delivered by Ben 15:33 to 16:33 today.Waited in from 14:30 but no delivery then suddenly I receive a text saying as we were not in would now have to be collected from our nearest collection point.Called DPD local depot who said they would contact the driver who either could not find our address which is right on a main road or is telling porkies about we were not in.Yet to check the CCTV to see if he came to the door.All this despite the early text telling me about the delivery and where we could have it left if we were not in,which was over the side gates,which clearly he could not read on both counts address and requirements.Poor customer service.I will not be collecting from the collection as my order with store clearly states my address as the delivery point.I see this as the something the supplier and DPD to sort out as I will just be asking for a refund if I do not recieve the goods. Still waiting for the local depot to reply.”

Helpful Report

Posted 2 years ago

“Time slot of 12.04-1.04 Finally turned up at 17.25 😒. What's the point of even giving a time. The app told me from about 1.30 that tom the driver was on drop 18 and I was 19. Might as well use royal mail at half the price, far more dependable . They might only give a 3 hour slot, but at least they keep to it 😉”

Helpful Report

Posted 2 years ago

DPD is rated 1.2 based on 5,106 reviews