DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,109 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.2

Based on 5,109 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Useless company should only use hermes or royal mail if you want a parcel delivered or sent”

Helpful Report

Posted 3 years ago

“They are rubbish if I could have given them half a star I would have been generous. PLEASE look elsewhere.”

Helpful Report

Posted 3 years ago

“Absolutely useless delivery service. Customer service is awful too - expect to be lied to over and over. They didn’t deliver an item next day after I paid for next day delivery. They then tried to make me lodge a complaint against the delivery driver as opposed to offering me a refund for the extra delivery cost charged. Then to top things off they promised a supervisor would call back to get me off the phone… and of course I never received a call back. Waste of time and money.”

Helpful Report

Posted 3 years ago

“They lied about delivering my parcel told me different story's were they left it says parcel delivered and it was not as that day i was in all day don't get your parcel delivered by them”

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Posted 3 years ago

“Worst courrier service ever! Always a hassle to get my items delivered. Every single time.”

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Posted 3 years ago

“Terrible experience with DPD. I refused a delivery and told the driver expecicaly to send it back to sender only to have it redelivered again next day. I missed another delivery and called them to rearrange to have the items redeliver them, I was told they would be delivered yesterday, I am still waiting for the delivery....as of today”

Helpful Report

Posted 3 years ago

“They used to be good, with the one hour time slot always hit and easily tracked. The last few attempts have been gradually getting worse. Am currently waiting for a parcel today. It's nearly 1pm and no one hour time slot has been given and the last tracking shows the parcel in Kent yesterday (delivery is due in County Durham). Customer service chat was automated and of no use and the Customer service number I phoned and then supposedly passed onto my local depot - well they just disconnected straight away. Get your act together DPD.”

Helpful Report

Posted 3 years ago

“If I could give zero stars, I would. I have had two collections booked. The first, they never turned up but marked it as ‘when we arrived we were advised the items were not ready to collect’ which is an utter lie. I then had to wait a week for a rearranged collection, and they once again never arrived, and marked it as ‘when we arrived we were told there was nothing to collect’. Customer service advised me the driver said he was ‘in a rush’. Perhaps in a rush delivering a baby? In a rush to deliver guns to a scary arms dealer? In a rush to go to the bathroom? All fine reasons, we are all human, but don’t lie and say ‘nothing to collect’, ask to reschedule. They have lied twice about things ‘not being ready/nothing to collect’. So, in summary, DPD are ridiculous liars who don’t do their job, proven twice in short succession, and I suggest you stay miles away from this company as it’s useless for its intended purpose of collecting and delivering things. An update: I spoke with someone on the phone earlier today at DPD who said the driver would come back later today to collect, and the person on the phone said they would ring me to give an update later. This didn't happen. At 5pm I rang DPD again and was advised that under no circumstances was the driver coming back as he ended his shift at 2pm! How ridiculous! So, I was lied to THREE TIMES BY DPD.”

Helpful Report

Posted 3 years ago

“Pretty much the worst tracking site. Each search gave a different status with one of them saying that the item was returned. I am awaiting a suspense filled delivery”

Helpful Report

Posted 3 years ago

“An absolute joke. The driver tries to deliver to the wrong address - the street at the back of my house so it shows the correct area on their gps - takes a picture of that building and, when I enquire through the app, keeps sending me the same picture over and over. No other way of contacting them: the phone has a message with no option to speak to someone, What'sApp: a person was supposed to message me 26 minutes ago... still no answer. I had to call the supplier - who were brilliant - so they could cancel the delivery and send the goods back to me with another carrier. Absolutely appalling.”

Helpful Report

Posted 3 years ago

“i was waiting outside for the deliveri he just past and didn't give me my package and say that he delivered at 68 there is no fkin 68 where is my package”

Helpful Report

Posted 3 years ago

“A slight hiccup with my delivery [wrong address and comment would not return that day] was brilliantly solved by a local advisor in York [Grace]. she contacted the driver, arranged the delivery and then checked back later to ensure everything ok. Superb customer service of going above and beyond.”

Helpful Report

Posted 3 years ago

“Parcel was posted on the 27th of July to arrive on the 28th of July. 4th of August the track Parcel website said it had been picked up and delivered to my DPD pickup shop, no info on where this was. This is in effect useless info. Further attempts to track my parcel revealed the parcel was in Nottingham, nowhere near my DPD pickup shop in Scotland. An attempt to call the company on a mobile number cost me £6.39. To get a warning that it would cost £ 6.00 for the call plus local call cost, this call was all of 5 seconds. On line help desk gave about five options of answers, none relating to a parcel that hadn't been delivered for the first time without a one hour delivery slot being given. I asked to speak to somebody that could actually help. I was then put on to a supervisor who told me nothing more, no reason for the 12 days it had taken so far or when it would be delivered for definite. It seems the company do not want to deal with complaints or help their customers, they would rather give them the run around. The first Mobil number I was given was an independant company who charges £6.00 to pass you call to DPD. This is to discourage phone contact with DPD. Absolutely the worst customer experience with any company I have ever dealt with. Expect it might arrive after 14 days but not holding my breath.”

Helpful Report

Posted 3 years ago

“They dont even attempt to make the delivery. I purchased an item for it to just have a journey in a van for a few days with no attempt at delivery. A truly abysmal company”

Helpful Report

Posted 3 years ago

“Bad service. I made order online and paid money. However, when I called to customer service after 2 days to clarify regards not moving delivery. I was told that I need to print out labels which were sent to me via email. I explained that I did not receive anything. After I was transfer from one person to another, wasting my time and money on phone. In the end, customer support could not assist me. They suggested that money will be returned if I will not take any actions (which they did refund). However I wasted my time without getting what I needed.”

Helpful Report

Posted 3 years ago

“DPD delivery service is just terrible. Perhaps they often hire very incompetent delivery guys. I hope none of serious companies (e.g., Samsung, Apple, etc) use this company.”

Helpful Report

Posted 3 years ago

“Absolutely disgusting driver shouting at my 12yr old that if he sees my dog he is gonna kick it. When he was repeatedly told to get off my premises he repeatedly shouted he will kick my dog and then swore at me”

Helpful Report

Posted 3 years ago

“Never use again , yea cheap but thieves , lost my parcel ( consignment ), 2000£ worth , will never use again .”

Helpful Report

Posted 3 years ago

“Has to be the worst company I ever dealt with. I believe the ability to lie without flinching is a qualification for working with dpd. They lost my parcel and after trying to speak to someone on the phone unsuccessfully, I decided to go to the depot myself. I stated my case and after ping ponging me around one of them came out to tell me the parcel was in another dpd depot. A lie I found out the next day was just to get rid of me. I returned to the depot the next day and stated my complaints. I was given all kinds of promises and a phone number to call for updates. I realised again that I'd been deceived as no one ever answered every time I rang that number and it'd been another trick to get rid of me. It's been 2 weeks and my parcel has still not been found and no one is doing anything about it. Dreadful company!!”

Helpful Report

Posted 3 years ago

“Let me put it this way: we stopped buying items from websites that use DPD. On a dozen of occasions they have failed to deliver and find our home (it is difficult to miss a 7-store high building). We came to know their level of competence and waited for them at the door, but they never show up. Their latest achievement: the driver drove past us without making an effort to stop, but we did receive the 'Oh-oh, we missed you' message promptly.”

Helpful Report

Posted 3 years ago

DPD is rated 1.2 based on 5,109 reviews