DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,107 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,107 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a new phone delivered… I appreciate through Covid no physical contact…. But with a brand-new phone I do not expect a delivery driver to throw the item down onto a concrete floor especially when the item is not packed stuffed as well as it should be…. They were told it what is the phone and then he threw it down to take a picture. They will be the 1st to complain if it was their item that was thrown. Not acceptable from delivery drivers they need to have a little bit of care when delivering their items.”

Helpful Report

Posted 3 years ago

“Worst services ever, customer care doesn't have the manners to talk to people. I was told that the parcel shall be delivered in a particular time slot. As soon as the time came, I got a Message-Driver unable to locate, though I could see him zipping past my road. Don't know they use GPS to track or not. I call customer care and they say to avoid DRAMA. Do your people have any sense? Crappiest services ever. I guess you can get people lessons in hospitality before employing them.”

Helpful Report

Posted 3 years ago

“The worst. Once my parcel was left right at the entrance of the building, the other time it was written that I’ve received a parcel, however I have not. Left two inquiries, no reply whatsoever”

Helpful Report

Posted 3 years ago

“On 28th September 2021 , I dropped of a 10kg cardboard box at a DPD pick up point. It was addressed to a man in Hurghada, Egypt. I had Put his address inside an "Documents Enclosed" adhesive transparent envelope and this was placed on the package. I also did the same with the Parcel Hero label with the tracking number etc. As I was concerned about the package, which cost me a little over £100 to send and the value of the contents being over £250, I managed to track the item down to Norsk Global, 2 Willow road, Slough, which had the package in transit. I still hadn't heard anything, but eventually found out that the package had been delivered to Hurghada Airport. You would have thought that with the details I put on the item, it would be easily identified, but no. From 10th October to 25th November, my friend has been unable to get anywhere with the authorities at Hurghada. It's either been stolen or tucked away somewhere at the Airport. I've written to Gary Bartoletti at Norsk Global asking him if he has any contacts at the airport and I supplied my friends phone number in order that a contact at the Airport could contact my friend. Bartelotti hasn't even had the decency to answer my query. I find this kind of service quite deplorable and I cannot think why anyone would want to use your firm for transporting freight. Nobody, and I mean absolutely nobody has been in touch with me. I have rang before and get passed from one company to the next, getting absolutely nowhere. Meanwhile I'm £350 out to pocket.”

Helpful Report

Posted 3 years ago

“After worrying a little at the absence of updates on tracking, the delivery status was changed to "delivered", with a photo of my parcel outside a front door. Except that this was not my front door and it had been sent to the wrong address. The website delivery states explicitly that a photo will be taken with the door OPEN (to ensure it is the correct address, not just chucked outside). Even these basic instructions were not followed. When I politely followed this up with DPD, they replied the driver "might look into it, if they had time". The package was quite expensive and ordered with priority delivery. The driver did not follow this up at all, and the package was eventually delivered to me (kindly) by the householder of the wrong address, who had half-opened the packaging before realising the mistake. A nefarious individual would have withheld the parcel, and it's pretty likely DPD would have not cared at all or attempted to follow up their mistake/offer a refund. Extremely poor service.”

Helpful Report

Posted 3 years ago

“Absolutely disgusted no message to tell us about the delivery and yet they left it outside in the pouring down rain and snow I am disgusted my brothers medical supplies that need to be kept sterilised have been ruined and unable to use so now wasted thousands of pounds thanks to dpd not telling us or anything about a delivery”

Helpful Report

Posted 3 years ago

“Wrong address. No means of correcting it, just a non-repliable text saying we will deliver to the same wrong address tomorrow. Had to opt for collecting a parcel I've paid £7 for them to deliver”

Helpful Report

Posted 3 years ago

“The worst company ever to be dealing with. Never received my parcels and later on I found out that they were damaged. I never received any refund as well. Poor communication and customer service. The drivers are also very harsh 😕 on those parcel.”

Helpful Report

Posted 3 years ago

“I sent an expensive item next day delivery, leaving it at Sainsburys on Sunday to be collected Monday . It didn't arrive... My customer was upset and I was frantic. I then started a torturous dialogue with customer services trying to find my parcel. I was frantic but just told they were making enquiries..Next morning I was asked for details I had already supplied. I decided to go back to Sainsburys..(a 20 mile round trip) This was Wednesday.. It was there (thank goodness) and customer services said there were lots of parcels as dpd hadn't picked any up since the Saturday. I took my parcel back as I couldn't trust dpd any more and will use another courier... No apology or explanation.. I asked for and got a refund of the postage and insurance but nothing by way of apology.. I'm gobsmacked about the complete disregard of my complaint and that there has been no acknowledgement of the stress I and my customer experienced..”

Helpful Report

Posted 3 years ago

“Shocking service, I've had multiple issues with DPD. For my first parcel the delivery driver said that I hadn't answered the door despite being in all day and no one knocking. Then for a separate package they sent a photograph of the outside of a neighbouring building and said that it's been delivered. I have no idea where my parcel is and after ringing up the customer service number they don't know which person they delivered it too and said I failed to pick up calls they never made. Unreal.”

Helpful Report

Posted 3 years ago

“I took a leave to collect my parcel, the driver went to the wrong address. The next day they messaged me 30 minutes ago reaching my place during a working Tuesday at 12 noon. Now they are sending my parcel back. What a useless service”

Helpful Report

Posted 3 years ago

“DPD driver didn't even knock! I was waiting for a very important package to be delivered and had arranged to stay at home for that specific delivery. I was in the living room which is right next to the front door, I heard someone come up to the door then leave and 5 minutes later I got a text message saying 'sorry we missed you'. There was no knock!! Absolutely disgraceful!”

Helpful Report

Posted 3 years ago

“Missed the delivery as I was on the loo at the time the driver knocked. Okay with that.Not happy they are now delivering to a shop in town! Great, not, no option to rearrange the delivery.”

Helpful Report

Posted 3 years ago

“Never buzz my apartment and leave packages outside or in another building in the complex”

Helpful Report

Posted 3 years ago

“Failed to deliver as agreed then sent false message saying item had been delivered. In reality, it hadn't but was being taken back to depot because the driver simply couldn't be bothered to do his job properly. You pay peanuts - what are you going to get? Hopeless outfit, why Amazon still put their reputation at risk by using this lot is beyond me!”

Helpful Report

Posted 3 years ago

“Absolutely disgraceful company. Left note on door asking parcel to be left in safe place as requested by DPD. The note was ignored and parcel taken to shop in unsafe place of town. DPD customer service denied that note was left although note clearly shown in courier photograph. I would never use this company again . Disgusting service.”

Helpful Report

Posted 3 years ago

“I ordered item and seller promised express delivery but sent it next day so for some reason dpd are not sending item out until monday when I asked young woman at dpd why i had to wait she stated they work monday to friday but it was a lie as next day with dpd is also delivered on saturday or sunday! Totally dishonest company!!!!!!!”

Helpful Report

Posted 3 years ago

“3 times I tried to return faulty goods to Amazon who use Hermes. Finally they got me a DPD courier. Very efficient and friendly driver Eddie. Happy to give him 5 stars”

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Posted 3 years ago

“Delivered to wrong address:- Although my road name is actually screwed to my front wall and the wrong road name is on the pavement about 3 m from the wrong house, the parcel was left at the wrong road (but right number). The driver sent me an email that he had "left the parcel at the wrong road neighbours house". I saw the van backing out so I managed to stop him and asked where my parcel was, he recovered it from the back gate of the right number of the wrong road!!!! - so he hadn`t even left it safely with anybody.”

Helpful Report

Posted 3 years ago

“My house number is 2, Driver left the parcel at the wrong road, then lied to me on an email that it was left next door - no 4 (at the wrong road)..... I chased him and he recovered the parcel by the back gate of number 2 wrong road, so he didn't even left it safely with this neighbour at number 4. Awful and pathetic behaviour.”

Helpful Report

Posted 3 years ago

DPD is rated 1.2 based on 5,107 reviews