DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,109 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,109 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Roebuck Lane, - United Kingdom
B66 1BY

Write Your review

Tell us how DPD made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited around all morning as they said they needed someone to accept the parcel. Got a message towards the end of the hour slot they had given me to say that they had "Missed Me". At no stage did they attempt to call me, ring the doorbell or knock on the door. How is this acceptable? How is that an attempted delivery? I have tried contacting them on multiple different platforms but to no avail. The phone line and website chat function are automated and do not lead to any resolution. I now need to take more time off work to accept this package as they will not allow me to change the delivery address either. AVOID USING DPD AT ALL COSTS. Atrocious customer service along with awful delivery performance.”

Helpful Report

Posted 3 years ago

“Dreadful company to deal with. They are incredibly slow to deal with any customer complaint. They are order takers and not customer service driven or focused in what they do. Their service levels are some of the worst in the logistics sector both in the business to business and business to customer segments. They fail to deliver the correct shipment to the correct address. All simple, basic stuff for a logistics company. I wouldn’t use them or recommend them. Stay well clear and look at the competition instead. For UK domestic shipments Royal Mail are a far better and cheaper option than using DPD.”

Helpful Report

Posted 3 years ago

“One word - useless”

Helpful Report

Posted 3 years ago

“This is the worst company to work. I've been working there for a long time. Begining was quite allright menagment team make everything to think that you're in right place. However everything is depends on the people who works there. Massive change came in 2020 in one of Leicestershire depot and everything falls down. Treating drivers as a rubbish, charging for completaly everything, no support at all, cheating on prices, rates. Draining from you all the money even it wasn't your fault as a mention above no support in any places from dpd. If you have a choice please avoid this "Company of the year" they forgot to say thats the worst company of the year.”

Helpful Report

Posted 3 years ago

“'Gareth' the local driver for the North East has since the beginning of the pandemic tried very hard to demonstrate the fact he despises women, people who are shielding and the disabled and has now given me his hacking cough when I was unfortunate enough to be outside the building as he delivered half a damaged and torn parcel. I do hope he is well because that was a nasty phlegmy cough he had. Pity he hadn't got a handkerchief. Unfortunately Gareth is confused about never finding us in but then if he will go to the derelict land agent's office on the other side of the street..... lying about uis not being in because I am always in except for the couple of times a year I have to go to hospital. He has consistently attempted to confuse, bully, lie and intimidate but it hasn't worked because I anm partially deaf, I can however lipread ''for fucks sake'' and ''Jesus' when a parcel is thrown almost on my feet by a scowling male but just assumed DPD drivers were all-ill mannered louts with the same impenetrable accent. He has shouted down the intercom, banged on the door despite being told to use the intercom, played mind games, taken parcels away because he disputed that a shielding person did not have to give a signature, and deliberately dropped a parcel at my feet while coughing ostentatiously in my direction the one time he ran into me outside my flat. He has taken food deliveries away because he said it was a requirement to photograph the parcel with the _inner_ door open despite the fact I couldn't physically open the inner door and the upstairs hallway is our safe place. All this is without a mask. After he started taking parcels them back downstairs with him and dumping them on the steps of the building he began telling DPD he had been asked to return them to depot when he obviously had not. He has falsified time documents, said he has been when he has not and taken away half of a birthday gift while delivering part of the parcel and saying he was returning it to depot and claiming I SAID to take it away even though I said no such thing. I have only ever spoken to him once in case he gave me more verbal abuse. He has a foul mouth, an appalling attitude and deserves a criminal record and he must have a chronic cough because he always tries to cough at me as hard as he can. He has logged photos of empty buildings across that street and he knows damn well which building we are in because sadly for us the criminal little bully is the only DPD driver for the area. As a disabled person who was told to shield I know I am deliberately being abused by someone who resents that he has to work. Any more nonsense will be logged and taken to the police. Tried to phone customer services, no response. Appalling. Discriminatory and criminal.”

Helpful Report

Posted 3 years ago

“Where do I start about DPD in Vienna. I have been waiting for a package for two weeks and I am still waiting to this moment. They came two three times and left without a note because they couldn’t find my address. This is despite the fact I ordered from Amazon for years and only DPD CAN NOT FIND MY ADDRESS. Last threee days is the icing on the cake because they told me on a message: Monday then Tue and then Wednesday from 08:00 - 17:00 and I saw the car on the map being 4-5 min away and nothing at the end. Who manages this company do they know the meaning of customer care or who gives a F… as long as they get their money.”

Helpful Report

Posted 3 years ago

“packet 3 days late and it was time critical”

Helpful Report

Posted 3 years ago

“Dpd lied yet again, they was meant to deliver a iPad today from a well known company. Waited all day until 2pm and status changed to they tried to deliver etc. They went yet again to wrong area but same road name. I called the company who called them and they said they spoke to driver who would try again, so wait for them. I explained the correct area etc. Came to around 4pm and do delivery so looked up local Chelmsford number and called. I was told they contacted driver and gave my number to call if needed directions and they said estimated time was 6pm. Got to 7pm and no delivery, so I called again and was told he had one more delivery to do and would be on way. Time is now 11pm and no delivery. I get this most times and am fed up with being lied to. The only service I like is Royal Mail as they know the area. This happens too many times now and have had enough. Be Warned. Do Not Use.”

Helpful Report

Posted 3 years ago

“The delivery driver lied about attempting to deliver my parcel. Which seems to be quite common. The service is horrible and they don’t seem to care how much stress/anxiety they cause customers. As a support worker I can’t just take days here and there off work to wait for my important parcel. Really disappointing.”

Helpful Report

Posted 3 years ago

“Very poor experience, the deliverer went to a wrong address. Took a picture of the wrong place. And then send me a notification say I wasn't at home. He hasn't tried to call me neither looking for the right place. I've taken a day off for nothing. Very poor service. I don't recommend if you're looking for a reliable service. After I've posted this review, the driver called me to acknowledge his mistake. He told me he'll fix it by end of the day coming back after his last delivery. He still hasn't came, no updates, very disappointed by DPD custumer service.”

Helpful Report

Posted 3 years ago

“A very rude and aggressive driver who took no time to try and rectify (his own) mistakes, and behaved in a manner I found genuinely shocking. DPD'S own customer service and complaints procedure is non existent so I have taken to writing this review. I see I'm not alone in finding this company to have very shoddy practice. I will avoid in future.”

Helpful Report

Posted 3 years ago

“Rubbish, do not use this service. No communication, very poor. Where's my parcel??????”

Helpful Report

Posted 3 years ago

“Driver lied that he attempted to deliver parcel but was caught out via cctv. Never attempted and put a blank picture up. Terrible service. Customer service said hes very experienced and couldn't do anything about it. Driver was called Ash. Worst service. Do not trust this delivery service!”

Helpful Report

Posted 3 years ago

“DPD driver, Stephen Griffiths, reversed into my wooden gate post and snapped it. It was supporting two gates. He stopped briefly to inspect the damage, then drove off.DPD said he is self employed so nothing to do with them. Driver won't pay £200 it had cost to repair. Pathetic!”

Helpful Report

Posted 3 years ago

“The driver is unable to follow special instructions to leave my parcel where I instructed of If dont answer the door. The depo said the driver should have left the parcel if I was not in and promised he would return to the area to deliver, this has not happened 2 days later. Instead, this driver Ian, who has such a great rating, has taken a picture of my door instead and not left my package as instructed. Worse service ever, I want my package!”

Helpful Report

Posted 3 years ago

“Worst company. Sat in waiting for a delivery. The driver went to a house on the next road, took a picture of a random house, left and said I wasn't in. Much time wasted trying to contact them. It's all bots, smoke and mirrors. Finally someone got back to me and was going to call me with an update. 5 hours later, nothing. I called back she said, 'oh yes, I think that sounds familar'. The staff running the place and the drivers have no clue. If you're a business do not use this poor excuse for a company, you will lose your customers.”

Helpful Report

Posted 3 years ago

“This is the worst company I have ever dealt with. Said they tried to deliver a parcel to me today & I wasn’t in, funny that, as I’ve been painting the front of my house all day, & apart from the postman, NOBODY else came through my gate.”

Helpful Report

Posted 3 years ago

“Terrible experience with these people, promised to deliver yesterday (PCR for travel) now had to cancel everything. Seeking legal advice as to recompense. AVOID AT ALL COSTS”

Helpful Report

Posted 3 years ago

“Cel mai slab serviciu de curierat din Romania, mult sub poșta română cu angajați incompetenți și mincinoși.”

Helpful Report

Posted 3 years ago

“Terrible service, so far since moving into my flat I have had 1 box of goods delivered successfully and several left at the communal front door, stolen and damaged. I live up 2 flights of stairs with no lift, I am home all the time due to work and every time the box is left in the front entrance way. I am disabled and struggle to carry boxes up stairs as I use a walking aid. Every week I have food delivered and dpd are the courier and after 2 months I have successfully received 1 box. I have been promised by multiple members of dpd staff that this will never happen again but each time it does. Before moving my boxes were left in front of the front communal door to the flat blocking the door stopping other disabled residents from leaving or entering and I was unable to move it without calling for help. Tension got so bad I had to move into a new flat which doesn't meet my disability needs but I didn't have any other choice. This is the worst company I have every delt with and where possible I avoid them as best I can. If you are disabled or unable to retrieve things from a communal area, do not use dpd.”

Helpful Report

Posted 3 years ago

DPD is rated 1.2 based on 5,109 reviews