DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,107 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,107 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't even think it deserves a 1 star waiting for parcel delivery Monday03 its now Wednesday 05 and still its in transit plus when you call customer service well you get a load of lies its not the first time this has happened terrible company”

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Posted 2 years ago

“Very unfriendly company, service from stoneage. I dont reccomend.”

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Posted 2 years ago

“Two errors in 5 days. Delivered to the wrong address. Customer service team agreed a resolution on the phone which has not been carried out. Trying to get back in touch with them to agree a time frame for the mistake to be rectified by them has been impossible. Terrible online service, email form facility is also not working. A simple delivery of an item ordered as a gift is now becoming something I'm going to have to seek legal advice about. Disgusting.”

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Posted 2 years ago

“Worst courier company ever! I have just received a text message to say I am not at home therefore parcel not delivered. I took off today and have been HOME THE WHOLE DAY waiting for my delivery. NO-ONE CONTACTED ME OR RANG THE BUZZER DOWNSTAIRS! It happens every time and ONLY WITH DPD!! They are too LAZY to park their vehicle and deliver in a block of flats, and then LIE saying client not at home. Worst courier company ever! Date of experience: 03 October 2022”

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Posted 2 years ago

“Driver Ivaylo had a really disrespectful behaviour today and didn’t want to deliver my parcel pretending that I wasn’t there. How come? I have picture of me in my doorstep! I was in the street next to my home. I talked to him while he was going back to his van. After being aggressive he finally accepted to go back to the door with me. He had the parcel in his hands. I opened the door, added my ID but he suddenly decided that it doesn’t want to give me my parcel. Why? Just why? He was so agressive, what was he looking for exactly ? Such a weird behaviour! I’m not sure about the mental state if this person but he’s lucky I wasn’t agressive like him. I always had a nice experience with DPD and delivery in general and this guy should not work there as it tarnished the reputation of a serious and well respected company.”

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Posted 2 years ago

“The worst experience like from soviet era.awful people. It repeatedly resends you to tracking app when this shows that it has been delivered while it has not been delivered. Whole website redirects you repeatedly to this tracking page. They st9le my parcel and I can't do nothing with this. Awful!!!”

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Posted 2 years ago

“Left a note to leave the package in the secure lobby. Lots of boxes from different suppliers, just not mine. Now I have to wait 4 days and pick it up.”

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Posted 2 years ago

“DPD seem to be the most laziest company I've had a disc pleasure to deal with... what should have been a simple next day delivery turned out to be a nightmare with them repeatedly lying saying that they'd attempted to deliver a rather large parcel... in the end I gave up and rang the company I'd ordered from and said I no longer wanted the item as it has been 3 days.. DPD lost this company income and I'm sure they're losing other small to medium businesses income”

Helpful Report

Posted 2 years ago

“I was expecting a Vodafone package on the Thursday-then after some phone calls I received email to say it would be Friday after 12 pm and that i would have hour slot confirmation on the Friday after 11 am by email. That happened and i was told between 1.30 pm-2.30 pm. It arrived not much past 1.30 and the tracking was accurate. The delivery guy was very polite. I can only give this 3 stars though because it was a day late and i had paid the extra for quick delivery.”

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Posted 2 years ago

“Terrible attitude towards customers, no effort from drives, didn’t know they hired photographers as I got a nice picture of my front door instead, I have been waiting for 2 days as the parcel just was not delivered on the original day stated even though they promised it would be delivered that day. so I’ve lost 2 valuable days waiting for these muppets and now I have to wait till Monday. On top of that their tracking system is a lie I was delivery no8 when it got to delivery no6 I got a message saying you weren’t in it’s a joke!!!!!!”

Helpful Report

Posted 2 years ago

“I'm a small business owner my suppliers unfortunately all appear to have contracts with DPD things got so bad I emailed all of them earlier this year informing them I would arrange my own courier for my time sensitive and delicate items. This resulted in my receiving a hour+ phone call from a "Your complaint has reached the highest level" customer service operative. a couple of months age one supplier sent my stock automatically, by DPD and it seemed for those couple of deliveries that promises made to resolve my issues had been kept. Alas my hopes shattered the old DPD are back and seemingly worse than before. Only when you have dealt with DPD can you appreciate how fantastically brilliant are HERMES, YODEL and UPS The worst thing about DPD is they believe Customers do not have a choice as was told me during my Hour+ phone conversation.”

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Posted 2 years ago

“Terrible delivery company now. We used to have a really good service but now deliveries never turn up and we have wasted several days waiting for a delivery that never come. I think they are hoping for people to start doing collections. Now checking which courier company people use prior to buying as won't buy anything with DPD.”

Helpful Report

Posted 2 years ago

“I paid for next day delivery for my order, 3 days later they have still failed to delivery it. On the first day my slot was between 13:40 and 16:40, The driver was running late and the business address closes at 1700, so I waited until 20:00 as it said my parcel would be delivered by 20:00.... it did not get delivered but instead taken back to the parcel depot without giving me any update when they had my email and phone number for point of contact. on the second day I was told it would be delivered by another driver between 16:10 and 17:10... again the business closes at 1700 and no delivery was made before this time so I called customer service and I explained the situation and they put my parcel for VIP delivery and would be delivered between 0800-1200, this is now the third day after I paid for next day delivery. So I got an update at 10:25 this morning via text that Izzat would deliver my parcel between 1100 and 1200. Then I get a notification that he has attempted delivery and the pathetic excuse of proof of delivery of a black screen where I can assume he has take a picture against his arm or the seat in the van, absolutely not attempt of delivery was made as there is people working outside and inside the business address. so I still have no parcel 3 days after paying for next day delivery.”

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Posted 2 years ago

“Awful The worst delivery company I’ve ever faced”

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Posted 2 years ago

“Totally dishonest and misleading. I had a priority delivery date booked and paid for with retail store. DPD messages me an hour before delivery stating that I had changed the delivery date which I categorically did not. Their customer services were completely useless. Package never delivered. They literally sent me a message stating that I had requested a change when this was not the case … dishonest and poor business”

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Posted 2 years ago

“Absolute joke of a company! Delivers my parcel, leaves it on the front door, doesn't ring my doorbell, and drives off. Bearing in mind I'm not home, had he rang my RING doorbell I could have advised him to leave somewhere safe or to come back, however, I get the notifications it's been delivered, and get home to find it not there! GREAT! I call them, and apparently, nothing can be done!! it's not their problem as the agent kindly said! And the proof of the photo is my parcel on my doorstep, NOT an Open door (which their terms mention). So now I'm out of pocket! F****K you DPD!”

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Posted 2 years ago

“Yet again no delivery after waiting all day. Driver running late and then drives past the end of our road back to chelmsford depot. They employ cheap labour who will not stay late if running behind. Next day delivery is a joke with them. Now they say my parcels are going to Argos in Chelmsford. I am in Sudbury. DPD has so gone down hill.”

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Posted 2 years ago

“2 days I've been promised a delivery 3rd time lucky I won't hold my breath They don't want to talk to you either.”

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Posted 2 years ago

“AVOID AVOID ABSOLUTELY USELESS. If you enjoy sitting at home waiting for a delivery that will never arrive please use this company otherwise avoid at all cost. 1st delivery attempt -- Received a delivery time slot stayed home waiting for delivery received a picture of the house at the end of the road with a message " sorry you wasn't home and we missed you " will reschedule for delivery tomorrow, spoke to customer service to be told they had checked the drivers live tracking could see he never attended correct delivery address instructed him to reattend and to ring me with time slot, I continued to wait and wait until 6pm and nothing. 2nd delivery attempt -- The following day received a delivery time slot stayed home waiting for delivery received a picture message this time of a REAR GARDEN GATE from a house 5 doors away, with the same message as before sorry we missed you and you wasn't home! Who has a DOOR BELL on their REAR GARDEN GATE for guests/deliveries??how did the delivery driver even know what number property he was at?? Tried calling customer service and was closed being a Sunday afternoon. Checked online tracking on Monday to discover that my parcel had been returned to sender?!? Thought DPDs policy was after 2 failed delivery attempts they hold your parcel for a following 7 days for recipient to arrange another delivery date or collection for one of their collection points. ABSOLUTE RUBBISH AND USELESS”

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Posted 2 years ago

“Another experience of poor service from DPD. What's the point of giving a delivery time when you won't deliver the parcel at all! In this instance apparently the driver got delayed and delayed again and then decides not to deliver the parcel at all. Then we get a message that the parcel was delivered at 7.45pm at an address that's not mine. I call and am told that's a wrong entry and I will get my parcel then next day. The following day there is no update on the app. I call again and am told I will get my parcel. I wait and again no show. Then later in the day the app states the parcel is on it's way back to the provider! Why would you do that? This has happened before too! Completely the worst service and I use Evri, Yodel, amazon etc who don't mess you around like dpd does. Date of experience: 13 September 2022”

Helpful Report

Posted 2 years ago

DPD is rated 1.2 based on 5,107 reviews