DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,107 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,107 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

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351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DPD is so bad. I waited all day for my parcel as it was quite important. got a sms saying delivery driver missed me as i was not in. BULL! Then on the dpd website i got a picture of the supposed delivery attempt but it wasnt even my place. Tried to contact dpd uk on several platforms. but dpd app and whatsapp was not even available. call was picked up by a bot. this made me FURIOUS. oh the fire in my heart. I had to reschedule my delivery to a pick up point which defeats the purpose of a delivery. DPD sux.”

Helpful Report

Posted 2 years ago

“I was expecting a delivery and was at the window, saw the driver take a photo from a distance and drive away. The app status then changed to ' no one at home!' When I call them they say I was not there as the driver has taken a photo! and that they have no complaints department. I have to drive to their local depot to collect it! What a waste of time!”

Helpful Report

Posted 2 years ago

“If I could give 0 stars, I would. I’ve recently moved into a new build property, so I expect there to be a few issues with having things delivered. I was expecting a parcel on a Tuesday, I got a text that day to say there was an unexpected issue and it would be delivered the following day (Wednesday). On the Wednesday I then got the same text, so I rang up and asked what’s going on. They said that my address isn’t showing on the system, I repeated my address several times and even gave them very clear instructions as my new home is near a popular estate in my town. They said they’d pass all these details on, put the parcel in their watch list and make sure it was out of delivery the next day (Thursday). Thursday came, about 3/4pm I decided to call to ask where it is. The woman told me that she’d passed all the details on, but it’s up to the operations team to pick this up and ensure the parcel is out on the van. So the parcel was never put on the van, they didn’t even attempt to try and locate my home once. The woman had no other options for me, and so I had to request a refund whilst she sent the parcels back to the sender.”

Helpful Report

Posted 2 years ago

“Absolutely awful delivery service. Only attempted once to deliver my parcel, I wasn’t in so instead of attempting a second time or allowing me to arrange a second time they forced me to go up a pick up news agents with a post office where a little boy working there refused to give me my parcel as I didn’t have my passport or driving license to show him!!! What is the world coming to? Are they out of their mind? I will NEVER show by photo ID to any unofficial bodies let alone a dingy little need agent with the son behind the counter!!! Ridiculous & outrageous. They “claim” it’s for security even though I had my pick up code and other means of ID but the truth is they just want you to get used to showing your “papers” every you go si start small then go big to make it seem normal. Nothing to do with security. I then called them and they hung up the phone . Shameful and illegal as they’re holding MY property therefore stealing. They also refused to re deliver. Never use them is my advice. Company ‘Mandates””

Helpful Report

Posted 2 years ago

“Absolute joke of a service!! I was supposed to receive my parcel Monday, was supposed to have been given a 1 hour time slot so told my Mrs to stay in all day as I was at work, kept refreshing the email and it was still stating Monday. I NEVER RECIEVED IT ON MONDAY. Tuesday comes around and was supposed to be delivered between 9 and 10, then a notification came on to say the driver was late, then a few hours later it was said it was delivered and to my address and was recieved by myself (when I was at work) so I then had to contact the depot and they then told me that the driver had left it next door. I came home from work, knocked next door and they hadn't recieved my parcel. I then had to phone the depot AGAIN to then be told that it has been scanned back at the depot. The service this company provides is absolutely shocking! Why give time slots if they don't even bother trying to stick to them. Ridiculous!!!”

Helpful Report

Posted 2 years ago

“I asked for a safe space to be used and they completely ignored it and sent me a sorry your wernt in message , yet the time they sent the message my partner was still at home waiting for the parcel I don't even think the driver attempted it , honestly carrier pigeon would be more reliable”

Helpful Report

Posted 2 years ago

“Customer service is non existent ….. basically they ensure the only way you can communicate is via an engineered chat bot. Repeatedly delivered items to a pick up shop because I live on third floor. Disgusted and will never use this company myself”

Helpful Report

Posted 2 years ago

“The worst company ever for delivery they never came to my house Delivery driver stop by my house open the window of the car take the phone and take the picture of the house so I have on the CCTV he just pulled in drive off. When you called the customer service they even more useless for help”

Helpful Report

Posted 2 years ago

“Waste of time giving a statement on where to leave parcel, not only was it wrong area, it was at the wrong address. Phoned customer services and to cut a long story short, promised faithfully that driver would pick parcel up and deliver back to mine within an hour. 4 days later and still waiting, company is a joke and no apology was given, very very unprofessional. I won’t be buying from a company that use DPD to deliver my goods ever again.😡😡😡😡”

Helpful Report

Posted 2 years ago

“Every time these useless clowns deliver, we have problems. They leave parcels in a communal porch and show them handed to me personally. Yesterday thay left a completely ripped open box and had even ripped off the Amazon sealing tape. Today, we watched the driver go down the wrong road opposite our property, walk round his van and drive off, making no attempt to deliver our parcel.”

Helpful Report

Posted 2 years ago

“If I could give you a zero or minus I would. Delivered to wrong address first time rang the company was told address had been updated even though all my delivery details had right address Following day was told package had been delivered but yet again sent to wrong address. The owner of this house handed package back. Phoned again and was told on numerous occasions the package had been delivered to the wrong address and there was nothing they could do from their end and to contact amazon. Customer service was shocking and so are the delivery drivers. AVOID AT ALL COSTS. Amazon were amazing and problem solved straight away”

Helpful Report

Posted 2 years ago

“Wish I could leave a minus score. DPD could do with taking some lessons from Evri! I waited 3 days for a delivery, to be told no one was in, or no access - unfortunately I was in as I had covid. Absolute idiots who can’t be bothered to follow directions, look for a property and maybe as it was such a nice day the driver decided to have a break somewhere instead.”

Helpful Report

Posted 2 years ago

“If I could will do 0 stars If I could will do 0 stars , returned parcel was stolen in dunstable dpd center, ofcourse dpd saying misplaced or not scaned , how come parcel was misplaced without scanning? Very bad customer service I have send a lot of emails nobody replied, a lot phone calls been made nobody bothering to explain situation and help , dpd done investigation 6 working days passed already and still don't know anything. Very disappointed”

Helpful Report

Posted 2 years ago

“Drivers don't bother to look for correct house name then report unable to deliver.All my parcels clearly addressed with house name,road and postcode so why do I have problems.I have decided not to deal with companies that use DPD,”

Helpful Report

Posted 2 years ago

“Only one attempt a day No following instructions Bad customer services”

Helpful Report

Posted 2 years ago

“Delivery hasn't turned up, call staff were rude liars who hung up half way through the call. Such terrible service DO NOT USE!!!!”

Helpful Report

Posted 2 years ago

“Good afternoon. I. Expected delivery today between 1 to 2 await at home but no. One come. To. My house after drivers say missing me and he ad blank pictures playing with customer I call. Customer service and told. Me brakin depot going to call. Me. All. Lies to. Me. I pay them money every day but still playing game with customer and no one care I asked them. To speak with manager and say to. Me some. One going to call. U time wasting with. My money bad service.”

Helpful Report

Posted 2 years ago

“If there was 0 or minus, I would have chosen that, as my score to this company which they do not care about customers. There is nothing as if you need to make complaints or need help apart from a phone number which is chargeable and based in Capetown in South Africa, it is a remote business through drivers and local shops in the UK I believe. My parcel was booked for collection from my house, once it booked all dimensions and weight was completely stated in booking, however the driver refuse to take it as he said it is big and he does not have space in his van. He promised that he will come back later around 2 PM to pick it up and did not come back. I rang and spoke to DPD and DPD local which both numbers were same and they told me you have to re-book again. The driver comment was that my parcel was not ready to be picked up which is not true. I wanted to drop it off to their shop and the shop owner refused to accept it and told me he will be having issue with the driver in the morning as he knew they will refused this item is heavier than 15 KG. Bear in mind all the details was entered in the booking process. it is a no man land when it comes to failure and you can not find someone to help you in the situ.”

Helpful Report

Posted 2 years ago

“Absolutely shocking service, tell me, what's the point of a one hour time slot, if the parcel hasnt even left the depot after the time slot has ended? really? yet again, another day wasted ,waiting for your incompetent, shoddy service.”

Helpful Report

Posted 2 years ago

“15505531833844 Did NOT follow instructions. I requested a certain place but parcel just dumped in downstairs doorway.”

Helpful Report

Posted 2 years ago

DPD is rated 1.2 based on 5,107 reviews