Dreams Reviews

Name: Dreams
Address: -, - -,, High Wycombe
Rating: 1.69

1.7 Rating 367 Reviews

16 %

of reviewers recommend Dreams

Company Reviews

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Metrics

1.7

Based on 367 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Email:

customerservices@dreamsbeds.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought the Ruddington K matress on October 10 2022 at cost of £1,199,00 within weeks the matress was dipping and so uncomfortable reported to dreams who promised me they would send someone out to review this never happened I've sent numerous emails no response the matress is absolutely not fit for purpose rubbish customer service.”

Helpful Report

Posted 2 days ago

“Pay Below Minimum Wage.”

Helpful Report

Posted 4 weeks ago

“Extremely Disappointed - Therapur Actigel 2600 I bought this mattress in June 2024, and by Christmas, it had completely given out. My husband had now lower back pain because of how unsupportive it became. The quality is nothing like what was advertised—it’s shocking how different the actual construction is compared to their claims. For £1,499, I expected durability and comfort, but instead, I had to replace it by February 2025. An absolute waste of money. Avoid this mattress if you want something that lasts!”

Helpful Report

Posted 1 month ago

“Ordered a product, paid for it and received confirmation. Reached out after some time with no update to be told they just don't have any. Avoid this retailer, they were happy to take the money and not provide the service until prompted.”

Helpful Report

Posted 2 months ago

“Dreams Bed company I recently purchased a bed and mattress online from this company as part of a multi-buy discount, expecting a smooth and professional service from a reputable brand. Unfortunately, the experience has been nothing short of a nightmare. The bed and mattress arrived within the promised timeframe, but my additional item, a Tempur pillow, was missing. Upon opening the box, I noticed the bed slats were of extremely poor quality—chipped and damaged. I immediately took pictures and uploaded them to the company’s website, asking for advice on how to resolve this issue. To my dismay, they didn’t bother to email or call back, leaving me completely in the dark. To make matters worse, the mattress (a Dream Bed Therpur model) had an overwhelming chemical smell. After reading reviews, I discovered other customers had reported the same issue. It’s unacceptable for a product at this price point to have such a strong odor, raising serious concerns about quality control. A week after my missing pillow failed to arrive, I called customer service. They casually told me there were issues with Royal Mail and promised to send it soon. I then received an email stating I would have to wait 14 days instead of the originally promised 10 days. Clearly, there is a severe lack of organization and transparency. When I called again on 20/01/25 at 17:10 to chase up both the damaged bed and the delayed pillow, the customer service representative initially seemed clueless about my previous communications. After a couple of minutes, he confirmed they had received my email about the bed slats but offered no solution. Regarding the missing pillow, I was given yet another excuse—this time blaming an issue with their depot. I asked the representative to escalate my concerns to a manager. After being placed on hold, I was told the manager’s response was essentially to take a your money or wait. This response is completely unacceptable. I purchased the items as part of a multi-buy deal, and they are failing to deliver on their promise while misleading customers and pushing low-quality products. I feel entirely let down by the lack of communication, poor product quality, and dismissive customer service. For a company that positions itself as reputable, this has been one of the worst experiences I’ve ever had. Save yourself the hassle and avoid this company.”

Helpful Report

Posted 2 months ago

“I ordered the wrong item and returned it the following day from delivery. Tracking status showed delivered, but no refund received 10 days after. Contacted dreans via live chat and was told it hadn’t even been logged a received. Couldn’t give any further info and just shut downs just shut down the chat. As I’d paid with PayPal I used the resolution centre. Refund issued within 3 hours ( though still may need to wait another 10 days), so could be 20 days before I’m refunded, not the 10-14 they suggest!”

Helpful Report

Posted 3 months ago

“Moving into an unfurnished flat for the first time and ordered a mattress to be delivered the same day. I figured I'll be in the new flat unpacking things and therefore available when they deliver it. Nope. The NON-NEGOTIABLE time slot I was given was 08:45. I was 5 minutes down the road getting the keys from the letting agents when the delivery guys drove off with my mattress, and now I have nothing to sleep on for 9 days and customer service doesn't care at all. In fact it's backed up from all the other complaints they're getting. I was 29th in the phone queue when I called! I will not be buying from them again.”

Helpful Report

Posted 3 months ago

“A company that is all rainbows and ice cream to sell. Josh was really nice and helpful. We were promised the bed before Christmas and I've been sleeping in the air mattress for weeks. This is utterly ridiculous, the costumer service Renata does not reply my email for the past 3 days. I'm trying to call the blancherstown store but apparently someone is tired of receiving complaints call that they unplugged the phone. The calls can't even be completed. A joke for a company. I'll make my way to the store and take some stuff with me without paying to see what is the reaction. If they call the police that means I have the same rights to call the Garda on then for not delivering my bed that is already paid.”

Helpful Report

Posted 3 months ago

“I had a failed delivery of a bed on 22nd Nov due to snowfall. I heard nothing regarding redelivery, so booked another date online for the 26th Nov. Heard nothing again. I'm now being told that delivery won't be until Dec 3rd.In the meantime my 98 year old mother who can't get upstairs,is having to sleep on the sofa.”

Helpful Report

Posted 4 months ago

“I first went into dreams of Harlow Essex to a brand new double mattress and got the first one and it sank with in a couple of weeks. No I have been talking to customer service and they was helpful anyway 4 mattress later. It got delivered with a huge dirt mark on the bottom of the mattress and the delivery driver said that never happened before so they give me £100 compensation so I thought ok that’s fair enough. This was a replacement from the last were someone used a ratchet strap and there was a huge gutter like mark from one side to the other. So the new mattress I left it all day put brand new sheets on and as I went the end of the bed a foreign object sprung up from the mattress and went in my eye. I went into the bathroom washed with warm water then the next day my eye was full of puss and sore and red went to the opticians they have checked my eye and and found foreign objects and cleaned them out but what ever it was I had a very severe allergic reaction when my eyes swelled up went red bloodshot weeping. So after a couple of days it got worse so went back had more eye drops after that I had to go to the doctors for antibiotics. By then I’ve got a infection in my body was hot and cold and then sweats on top I’ve never felt so ill. So I got in contact with Dreams and a Mr Simon Clayton wanted proof of this so I emailed him two attendants at the opticians and one from the doctor. It’s been a couple o had to email him he then replied saying the maximum we can off is £50 compensation I’ve had to buy three meds £30 and someone to take me to the appointments petrel I didn’t think that was right plus I’ve had no choice but to have the week off because I was week and literally been in bed all the time. Not a very experience that’s it really disappointed in such a big company only offers £50 I really would of loved to put pictures up of my eyes you would be shocked I’ve tried to show my eye on this platform but it won’t let me do it”

Helpful Report

Posted 5 months ago

“2 months since the order no sign of delevery yet and no communications neither. Cheating on common people”

Helpful Report

Posted 5 months ago

“Honestly, just avoid. Paid over £3500 for a bed frame and mattress through dreams and took out the extended bed "cover". Not even 2 years later, the bed base and mattress is noticeably warped. On the leaflet provided at time of purchase, it states that structural defects and warping is covered on the 8 year plan. The mattress manufacturer offer a guarantee of sagging of 2cm+ over 10 years. In less than 15 months, it has sagged to the point it feels you have to climb uphill to get out of the bed and was a hairline off of 2cm sagging, in less than 2 years!! An inspection took place to which the technician confirmed there was warping of the bed base and sagging of the mattress, but could not confirm the tolerance by the manufacturer, and therefore deemed it to not be a defect to cover his own back. The insurance rejected the claim based on completely inaccurate testing methods and criteria, and dreams are denying any issue. Typically, using any loophole to avoid being held liable. The reports are completely falsified claiming to have done tests they did not carry out, and concluding information they could not have possibly known. They are constantly passing responsibility away from themselves, and their processes of dealing with these issues are dreadful! Honestly, to buy a bed and mattress from a company who preach the "replace every 8" motto, for their beds/ mattresses-to not even last 2 is absolutely ridiculous. As for their insurance cover, absolutely not worth the paper it’s wrote on! Now having to consider purchasing an entire new bed elsewhere due to this shambles! Save your money and go elsewhere!”

Helpful Report

Posted 5 months ago

“Such a joke really, ordered a bed with drawers, after 1 week drawers bottom started to sag. I requested refund for the bed mostly because it was ridiculously high. Customer service wanted to charge me a fee 20% of the total order. Therefore I agreed for an exchange although it was pretty difficult to communicate. The team of assemblers came to deliver & mount the bed. Such a joke.. they left screws loose and one of the support bracket to leave the ottoman bed open, was mounted reversed. therefore useless. I requested them to fix that, they said I had to call CS. They sent me a new team of assembler 1 week later. All was right but when closing the ottoman storage it was making a stomping noise. 10 days I realized that the ottoman doesn’t close down if you remove the mattress top part stay up. I was thinking of buyung at Dreams since they seem reputable. With extortionate price, the beds are utter rubbish low quality made in China. I would have been better off buying online.”

Helpful Report

Posted 5 months ago

“Absolutely ridiculous service. We were promised for mattress and bed frame delivery in 2 weeks. It’s been 2 months now and we still have not got delivery. Staff is also not supportive.They are still not giving exact delivery date.”

Helpful Report

Posted 5 months ago

“DO NOT BOOK WITH EDREAMS ITS A SCAM AND A WASTE OF MONEY - TERRIBLE CUSTOMER SERVICE AND QUESTIONABLE LEGAL POLICIES”

Helpful Report

Posted 6 months ago

“Poor service from Dreams mattresses delivery was made elsewhere. Was then met by rude unappolagetic driver. Total waste of time, would stay well clear from Dreams, when you spend hundreds on mattresses and they can't even be bothered to make correct delivery.”

Helpful Report

Posted 6 months ago

“Although staff in the store were lovely they were totally embarrassed by the lack of customer care from the customer service team. I ordered a bed and mattress on the 18th May was told at that time there would be a 12 week wait for delivery… I have had repeated delivery dates since then October 22nd being the last one. I have been back in store today to cancel the order.. Store assistant Dee rang customer service she was placed in a queue of 3 and had to wait 40 minutes before anyone answered. To add insult to injury the bed frame I ordered is in a 20% off sale so in now £100 cheaper than when I ordered it…”

Helpful Report

Posted 6 months ago

“I ordered, and paid for 2 beds 3 weeks ago, before we found our new home. Now Im told they cant deliver until November because we "changed our delivery address". Address is 10 minutes down the road from them!”

Helpful Report

Posted 7 months ago

“DREAMS BEDS - DONT TOUCH THEM WITH A BARGE POLE. Bed delivered and built by them, parts missing, delivery crew supposedly going to report issue and we would hear from H/O in 48/72hrs - heard nothing, Gerri reported on line - heard nothing, went into store (Aylesbury) - no interest what so ever, sent e.mail - customer service e.mail not operational. ABSOLUTELY SHOCKING CUSTOMER SERVICE.”

Helpful Report

Posted 7 months ago

“Dreams will sell you the world under the pretense of high quality. Sadly that is t what you get. The bed I purchased has started falling apart less than a year in and when you eventually get through to them they offer you nothing but patronizing commentary. They don’t see the bigger picture of the faults that develop. They need to wake up. No pun intended. Dreams are fast turning into a nightmare.”

Helpful Report

Posted 7 months ago

Dreams is rated 1.7 based on 367 reviews