“Last year I purchased for my son’s birthday a F1000 Single Seater Thrill - 12 Laps session through Track Days. He waited 8 months before booking a session that was run by Drift Limits at Bovington, near Watford. We arrived at 11:15am on 22.08.24 for a 12:30 start. When we booked in we were informed that the briefing would start at 12:45. So late start. We waited patiently until the briefing started listened and made important notes where necessary. We were offered three levels of insurance and purchased the least expensive one at £27. We also purchased the media package at £19.
We then boarded the bus after the briefing we waited another 25 mins for a driver/instructor to take us to the location of the track which was at the back of the circuit. The instructor gave us another mini briefing on the F1000. It's important to note that the briefing gave various details that were very important. For example. Drivers were asked to get the car up to 4th gear and leave it there for the duration of the laps. We were also informed that the first 4 laps would be bedding in laps and therefore not at full speed. We were informed that if we spun on the track before the car stalled, we should immediately engage the clutch in order to stop the starter motor from potentially burning out. All of this was understood. The last thing our instructor said was that if, as sometimes happens, any of us were in the wrong gear he would as we passed him give us the thumbs up or down to let us know in which direction we should change gear to ensure we were in the correct gear.
He got my son going onto the circuit and then I noticed that, the instructor, instead of jumping in his car and heading out onto the track where he was able to communicate with drivers as he had done with the previous driver, was distracted by one of the mechanics who was looking after the F1 Jordan. During the first lap my son worked his way through the gears to what he thought was 4th gear but feeling that he wasn't in the right gear adjusted. As he was about to start his 2nd lap, he spun. The instructor then raced over to me in his car but was unfortunately not able to get the car started again. He said this was due to the starter motor being broken.
He took my son back to the start point and said that he was in the wrong gear which is why he had spun. I pointed out to him that he’d been distracted with the Jordan and was therefore unable to provide the instruction he advised that he would re: being in the correct gear. He then said that he would let the next driver complete his laps and if he was able he would let my son finish his session. The driver completed his laps and then our instructor started wheeling the car back. Then he came back to the bus and informed us that he wouldn't be able to let him finish the session and that we would need to pay for the starter motor. We went back to the office and spoke with the manager, Lilly who informed us that although it wasn't mentioned that drivers would have to pay for the starter motor in the briefing, it was part of the agreement that you sign before driving. She also informed us that the insurance wouldn't be of any use because the insurance didn't kick in for the amount we were being asked to pay, £168. I think these are things that should be covered in the briefing. Most drivers will likely drive and have no issues but if you simply spin the car, easy to do in a single seater, you’ll be liable for replacing it and labour costs to install it.
Of course this was hugely disappointing. Not only was he unable to complete more than one lap but the steps we took to give us some security i.e. purchasing insurance was useless. Lilly, the Drift Limits manager had all the answers in the book. She refused to accept responsibility for her instructor becoming distracted and therefore not being able to give a thumbs up or down in case he was in the wrong gear as he said he would. My son is honest and accepted his responsibility in terms of spinning the car but I do believe if the instructor was where he was supposed to be and providing the instruction he advised us he would be giving, it's unlikely he would’ve spun. First time in a single seater and being confused about which gear you might be in is I think understandable. She also refused to review his on car footage to ensure he wasn't driving recklessly.
We may well use Track Days again but…. And I hesitate use the word scam to describe our experience but to be honest that's what it felt like. To wait three-quarters of a year for a single-seater experience and then get one lap and then have to pay more money than you did for the experience itself and burn half a day doing it was a really very disappointing experience. I’m old enough to know when games are being played.
We will not be using Drift Limits again and I would caution all drivers to read all of the small print before agreeing and signing.”
“Terrible day from the start, I've never been to a place like it, issues with cars (which understandably happens sometimes) but it was one after another. Was not informed in advance, was informed by email an hour after I was booked in. Was not even told when we first got to the reception desk to sign in, even though they knew at that point. The briefing was a joke, we booked a time slot for our experience but yet 1hr 30mins later was still not in a car, that's how long the briefing took. We've been to other venues which briefing took 10 mins then your having fun in your car. This place my goodness, we walked out after 2 hours of waiting who knows how long we would have had to wait to actually drive a car. This experience day should not be called a driving experience it should be called the waiting around experience. Cars were ready but yet none were going out, everyone was waiting around. So glad we walked away. Never in a million years would I ever return to this venue again. Absolute circus they don't have a clue how to run things. Plus the place looked like it was a scrap yard discusting.”
“Paid £200 for an experience in a F1000 car. Bought this for my son’s 30th birthday so he’s an experienced driver. Spun the car in the first 4 laps so the experience was cancelled.
He asked if he could drive a different car but they said no as the rules are if you spin off then the experience gets cancelled!
The car is very powerful and not enough training or advise is given.
Very disappointed. I would not recommend!”
“I recently visited Drift Limits for a supercar driving experience, but unfortunately, my encounter was marred by several concerning issues that significantly detracted from the overall enjoyment.
Firstly, the booking process was misleading and seemed geared towards upselling unnecessary upgrades. Initially advised to pay an extra £60 for an automatic car, I later discovered that the chosen experience could accommodate automatic cars without this costly upgrade. This approach feels disingenuous and left me questioning the integrity of their customer advice.
Secondly, despite booking and paying for 8 laps per person, we were told we would only receive 4 laps each. This inconsistency and lack of transparency in fulfilling the booking are deeply disappointing.
Moreover, the overall organization and management of the event were severely lacking. We booked for a 2:00pm session but ended up waiting for hours due to overbooking issues & only got in a car after 4:30pm. This mismanagement not only caused frustration but also resulted in wasted time and undermined the special occasion we were there to celebrate.
Additionally, the condition of the car provided was substandard and unacceptable. The vehicle displayed signs of neglect, including visible moss growth between the mirrors and malfunctioning windscreen wipers. Such poor maintenance reflects poorly on Drift Limits' commitment to customer satisfaction and safety. – Drift Limits have denied these issues to me but I saw them very clearly.
To make matters worse, my attempt to address these issues directly with Drift Limits was met with a dismissive response. Their reply was brief, and they did not seem interested in investigating or acknowledging most of the issues raised, instead deflecting by referring to terms and conditions that were not adequately disclosed prior to the experience.
In summary, my experience at Drift Limits was marred by misleading practices, poor organization, and a lack of attention to basic service standards. I would caution anyone considering their services to thoroughly evaluate alternatives before committing to Drift Limits. They value money more than customer service.
I expect Drift Limits to respond to this review with an explanation for each point how somehow it was the customers fault & explained in the t&c’s I accepted etc, but based on my experience, I cannot recommend trusting their response in the slightest.”
“This company does not value customers.
This company does not deliver good customer service.
This company does not want repeat customers or even cares about their reputation.
This is just another greedy company during the cost of living crisis .
This is a company that chooses to hide behind the small print.
I admit I made a silly mistake at the checkout that cost me £238 more than what I should have paid. I stupidly forgot to redeem a voucher I received as a birthday gift .I contacted their bookings department immediately after paying and I was refused a refund because the terms and conditions does not allow refunds.
In the end we have spent £338( plus insurance and media add ons)for the experience at full price and an additional £138 for a voucher we can not return or receive a refund for. This is not a standard refund request where I have changed my mind and want all of my money back .All I asked is that my original booking be cancelled so that I could rebook with my voucher. I can only spend my voucher at Drift Limits and can not get an exchange or refund for this voucher. Any company that can process payments is also able to void a sale and refund a payment.
I received a response saying this was not possible and that I was a valued customer.”
“Stay away really bad customer service and just about the money took my wife’s money and just because an email cancelling my experience was not worded right and it was sent over a month before date booked I now can’t do the experience as they want a lot more money I went there and ask for a manager and no one would come talk to me I was told I would get an email been two weeks now and nothing . STAY AWAY”
“Terrible Experience: Drift Limits Proves Loyalty Means Nothing
Today I had the unfortunate experience of dealing with Drift Limits and their abysmal customer service (Nikita and Lois) which has left me utterly disappointed and frustrated. As a loyal repeat customer and a driver club member, I expected much more, but Drift Limits showed a complete lack of empathy and understanding.
Due to a terrible accident that closed the M25, my son was unable to attend the driving experience that he had eagerly anticipated and had already paid £150 for. It was a birthday present, and the excitement quickly turned into despair. Understandably, we contacted Drift Limits' customer services en route to the experience to advise we would be delayed, hoping for some understanding and assistance in rescheduling the experience.
To my astonishment, the response I received was nothing short of inflexible and heartless. Despite explaining the circumstances and that I am. 3rd time repeat customer with Drift Limits, they callously informed me that the rebooking fee would still be £150. It was clear that their only concern was their profit, with no consideration for the exceptional circumstances I was facing.
As a loyal customer, I expected Drift Limits to display some level of compassion and understanding. I had previously enjoyed their services and believed that my loyalty would count for something. However, it became apparent that Drift Limits has no regard for customer loyalty or maintaining a positive relationship with their clients.
The fact that they were unwilling to accommodate my situation, especially given the nature of the accident and the resulting closure of a major motorway, is simply unacceptable. Their refusal to make any concessions or exceptions left me feeling utterly disregarded and unappreciated as a customer.
Drift Limits' lack of empathy and their rigid policy on rebooking fees clearly demonstrate their primary focus on profit rather than customer satisfaction. It is disheartening to realise that even as an academy licence member, my loyalty meant nothing to them.
Considering the disappointing treatment I received, I cannot in good conscience recommend Drift Limits to anyone. Their indifference and refusal to accommodate unforeseen circumstances make them an unreliable and unsympathetic provider of driving experiences. Save yourself the disappointment and frustration by seeking out alternative options that prioritise customer satisfaction and value their loyal clientele.”
“I went on a Secret 4 Supercar track day with Drift Limits today, and I can honestly say it wasn't worth the money! I was given only two good cars, a Maserati and a R8, the other two were so poorly maintained that they were slower than a London taxi!!! The guy scares you to death in the intro, so you are forced to pay £35 insurance, then you can't take any photos and they force you to pay £40 for photos!! Then I paid an extra £30 for my daughter's passenger Drift, with no drifting involved!!! Brad, the manager, seems friendly but very dodgy!!!! Rishi and BenJi's instructors were OK, but I noticed that they tried to confuse you a lot so you couldn't drive fast. Not good! Last but not least track is too small and no stretch to drive fast on a straight. I am really surprised why these guys have good reviews, seems like too many innocents!!! Don’t waste your money, find a better provider! I paid another £45 for weekend upgrade. This is called SUPERLOOTING!!
On what basis that bloody 20 years old Subaru and Dodge that can’t do more than 50 MPH are considered as Supercars??? Paying £250 plus to ride these??? Think twice!
I paid £40 for Media Pack and I doubt if they will send me these or not!
Most important when I complained DriftLimits of my poor experience, they blocked me on Insta and FB, but my review is genuine, these are cheap team and I just want to help others to don’t fall TRAP!!”
“Spent A LOT of money on two special experiences as a gift and because we needed to reschedule one of the experiences due to family circumstances Drift limits told me I needed to pay a further £203.00 to be able to rebook this.
When I challenged this, the manager Lilly said (all via email) that because in their terms and conditions it states I have to use the words ‘cancel’ they are not going to support me with my order and still insisted in me paying the money. She kept saying it is all in the terms and conditions.
However, when I spoke to Track Days, they were the ones that advised I sent an email in via their chat service because YOU CANNOT SPEAK TO ANYONE ON THE PHONE and so I simply wrote that we needed to reschedule the drift experience due to a
Family circumstance but sadly Lilly was not supportive of this and kept asking for proof I sent an email saying we needed to cancel the experience. When I sent the attachment in that showed we had asked if we could reschedule she said that because I had not used the correct words and I did not follow the terms and conditions she is not going to help me. The correct wording apparently has to be cancel. Although surely reschedule is something that would be perfectly acceptable because we did want to reschedule??
I then spoke to track days, where you can actually speak to someone on the phone, and they were shocked and disappointed that the Drift Limits manager was not going to let this error slide considering I had spent money on two experiences and it was a simple error.
So now I have to say to the recipient that I am sorry but I cannot pay for them to now have one of their Christmas gifts because I do not have a magical £203.00 to pay out.
This company is greedy. You cannot speak to anyone on a telephone. Emails are met with short and rude responses just constantly covering themselves with their terms and conditions and I am extremely disappointed and saddened by this whole situation. I am even more genuinely upset that the person who this was brought for now has to go without.
As someone who owned a business and understands terms and conditions, I did on several occasions support people when they were unaware of how to go about something and would always go above and beyond to help people. Also on a human level where is your moral compass?
If you do buy from this company please be very careful and just remember as soon as you make one typo error they will catch you out.
Greedy.”
“After many emails and rebookings and being due to car breakdowns, then drift limits bringing in another car i Booked to drive Lamborghini Huracan on 1st april, turned up at track at 8.30am after 130 mile drive, me and daughter went into drivers briefing, then should have had4 x Sighting Laps including 1 high speed passenger lap in a track prepared sports car i said to several people what car i was going to drive, no one at all said it wasn't available, paid £25 crash waiver and £5 for my daughter to ride in rotten bus that wouldn't start at first until he found out battery was disconnected, we drove about half mile to see a Ferrari parked up, i asked where Lamborghini huracan was only to be told i would have had a email saying it wasn't available, checked my emails right away only to find nothing. was told i could have 4 extra laps, to which i said yes as i had just drove 130 miles and didnt know when huracan was going to be available again or if ever, i said i still wasnt happy after only to be told i would have to speak to office who point blank told me that because i drove the ferrari that nothing could be done, and was told i would have to email the boss to see what he could do. What should have been a unforgettable good experience, instead for the past 2 years been a nightmare. kirby the instructor was brill, but car didn't feel very safe, like something was about to fall off. the size off the track could have been bigger like what other peoples comments have said too”
“I got 4 car experience for my 30th birthday and can tell you something. I would never recommend this place to anyone. Drift limits terms and conditions are unreasonable to their customers. Imagine i received this as a gift i was really happy booked in for next week closest availability i could all of the sudden few days before my experience i was expecting very high temperature and sore throat not covid-19 called them to rebook it they told me yes we Can rebook it for an extra £75 which i could not afford it so they told me that you can only rebook it free of charge if you have corona or if you give them more than 21day notice so basically they discriminate other illnesses and they play on this . Now i hope you reading this carefully. Their terms and conditions they can cancel your booking any time if there is something wrong on their side like car damage or something else and they will state unfortunately we cannot foresee this things to happen so even last day they will just book you for whenever regardless that you have planned this trip booked day of or hotel somewhere near but they expect customers to foresee then they get sick or something else happens if you in 21 day notice you have to foresee your future unless you want to pay extra. So i was in situation either loose the whole experience or go their being unwell as I couldn’t afford to pay extra £75 to rebook so I choose to go their being unwell. Moving next to my subject french man at reception gave me a hard time because my mask which i was wearing was not good despite that it’s medical mask and even doctors use it when they in do some operation so then he shows me different mask for £3 otherwise you cannot go to the car he couldn’t explain properly why . All he was saying this mask is safer which is not true what so ever if that would be true everyone would wear this masks. In the end he goes to me just take the mask i have no time to for this early in the morning. Moving next they give you an option to choose which cars you want to experience how ever when you arrive they only give you to choose what is on the grid at that time. So i have booked audi r8, tvr, porsche, and skyline r34, on my arrival tvr and porsche was not available so i had to choose something else and it wasn’t a good range of choice. Moving next there was a girl attending experience and on her booking she provided wrong code to redeem so she goes to the french man at reception i can give you the code he goes its too late your booking was canceled and I don’t have space for you as i am full today. The other guy he went to one of the instructors can you fit me for car experience he goes yes no problem it’s quite day just pay at reception. And I thought i about that girl because she was paying discounted price there was no space for her but someone who was paying full price there is no problem what so ever this is wrong. Moving next all the cars are really shabby, dirty and poorly maintained. They charge you will charge you a fortune if you will do any damage if you don’t buy their extra insurance but after accident it doesn’t seem that they fix the broken parts but they will definitely keep the money. Audi r8 hand brake has missing button and damaged bumpers. Skyline with broken bumpers car was converted in to rear wheel drive instead of genuine all wheel drive and the turbo was so lagging that the whole car was shaking every time when you try to pick up speed. Instructor stated that this car was a drift car before and it is not designed properly for circuit so why the hell they give you this option on one corner instructor goes speed up and i spin I didn’t take insurance luckily nothing happened but the car is so unpredictable and lagging. I they upgrade me to tesla and when i went on it was set to normal setting not to sport mode. Instructor did set sport mode for one sort blast which was absolutely fantastic i sayed you could of done that in the beginning he goes the track is too small for this car sports mode. So overall my experience was not great what so ever. Instructors are good with explaining how to drive and guideing you through the track but as i said their terms and conditions are unrealistic. Nice to give a go on cars like this but without proper customer service and bit more realistic terms and conditions it is useless.”
