DX Reviews

1.2 Rating 1,874 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 1,874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does DX resolve customer queries?

Helpful Report

(4 days ago)

Greater than 41% of reviewers feedback is DX takes over a week to resolve customer queries.

Helpful Report

(4 days ago)

69.09%

Industry Average

“ Excellent service from Jay. Yesterday delivered some items I ordered . They were very heavy , he carried them in one at a time. 17. Discovered they were the wrong items. He came back today and carried them all out again. Wonderful man. ”

- Jan.

“ I had my parcel delivered today by Mansoor and Abeid. They were very very friendly, polite and happy. Excellent service, I asked if they could take it round the back , no problem whatsoever. I wish DX would deliver all my goods instead of Evri who 100% awful, DX are 100000% brilliant. This two guys are a credit to DX, and to themselves ”

- Peter harding

“ Had a delivery today . Was given drivers name who was Wayne. Excellent service we had to go out so left a note on the door letting him know where to put the parcel . After leaving the parcel he left a card and removed the note so nobody could see that he had left a parcel. Thankyou Wayne for a brilliant service. ”

- Raymond Papworth

DX Reviews

Customer Service - Average