Easirent Reviews

Name: Easirent
Rating: 1.29

1.3 Rating 1,122 Reviews

7 %

of reviewers recommend Easirent

Company Reviews

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Metrics

1.3

Based on 1,122 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They scammed us. We stayed in Treasure Island for 6 days...never went more than a mile or two away from there each day. We barely put any miles on the car. It took less than $20 to fill it up when we returned it. We get a bill for toll road charges in Orlando. We were never even close to Orlando. They charged us $67 for tolls that we never incurred. They are crooks and fraudsters.”

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Posted 10 months ago

“Crooks. We went to treasure Island and stayed the whole time. They charged us for using toll roads hundreds of miles away and we were never there. They falsified records and were fraudulent. Terrible.”

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Posted 10 months ago

“Subject: TERRIBLE EXPERIENCE I have had a terrible experience with Easirent and it continues to haunt me because several weeks later they have yet to refund my $250.00 deposit. I rented from the Tampa,FL location on May 10th and returned the vehicle on Sunday May 12th. Customer service was terrible at this location. There was a long wait. The facility was dark and dingy and the bathroom had bugs flying around. My rental car was dirty with cigarette ash all over. We had to take the car back to get it washed. Now several weeks later Easirent still has a hold on my $250.00 which serves as a constant reminder of the terrible experience. No one answers the phone so I have to write. There was a group of people waiting outside Easirent - Tampa and we all agreed that we would NEVER rent from here again.”

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Posted 10 months ago

“Can't believe this company is even in business. Went to pick up the car at the tiny facility outside Tampa airport in May 2024. Was told there was a $500 deposit that would be charged to my credit card until the car was returned. The agent at the desk demanded to see a copy of my car insurance policy, otherwise I would have to pay $44 per day for the company to insure the car. Who carries around their auto insurance policy? After 15 minutes on the phone with my insurance company, I gave up and paid the $44 a day. I asked the agent what insurance company I was now paying for, and he informed me that the company (Easirent) was self-insured. I asked him for a copy of the insurance policy, and he said he didn't have one. So, they can demand a copy of my insurance policy, but I have no idea what insurance I am buying from Easirent for $44 a day. Since we were late to an appointment, we decided to proceed anyway. Alas, the car they gave us had no gas in it (it was empty) so we had to stop to get some gas. Easirent is apparently a British company that is trying to do business in America. They are not going to last if I can help it.”

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Posted 10 months ago

“This is the most unprofessional company I've ever encountered. I walked in to pick up my rental car at the scheduled time. There were 10 people ahead of me waiting for their cars. They had an old-school clipboard that they were scribbling names on. I put my name on the list and believe I was number 10. They told us to sit down and wait for my name to be called. 5 people were working there, yet none of them were doing anything. I don't blame them because they did not have any cars to rent to the people who booked reservations with them. They overbooked! And did not tell us that and had us waiting for hours. In the meantime, they were smoking cigarettes outside and one of the workers was vaping inside the creepy room that we were waiting in. This was the Houston Airport location FYI. PLEASE SAVE YOURSELF THE HELL THAT WE WENT THROUGH AND BOOK SOMEWHERE ELSE!”

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Posted 10 months ago

“Richard at Dallas airport location went above and beyond ! He makes the company a better place.”

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Posted 10 months ago

“They charged my credit card for insurance without quote the price to me. It is illegal and unfair to me. I requested them to refund to me and they said I agreed the no deposit option. In fact, I have told the staff I don't need insurance. But they still charged me without providing the insurance quote and the coverage of insurance to me. They just asked me to sign the agreement and did not tell me insurance was added to it. The car they provided is very poor in condition. The body has a lot of scratch and the milage used over 80,000 km. The company is very dishonest and don't rent car at Easirent.”

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Posted 11 months ago

“The worst experience ever. I was stopped by the police because they gave me a car with expired license plates. Not only did they not apologize for the inconvenience, 2 of the male employees verbally harassed me and then cancelled my reservation, leaving me and my family stranded in the middle of the night. Stay away from this place.”

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Posted 11 months ago

“Junior was so kind and professional when I picked up my car in palm beach. Made the experience great.”

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Posted 11 months ago

“1. It is miles from the Tampa Airport. 2. Had to wait an hour for a car. 3. Had to pay an extra $180 for car insurance and the counter, and I have no idea why, as my own car insurance company has me covered on rentals. 3. Car dirty. 4. The rental office is a dive. 5. Not enough staff.”

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Posted 11 months ago

“I arrived after a long day of travel to pick up the vehicle I had reserved for a week in Florida, and they had NO VEHICLES available. The counter employees just looked at me as if it was business as usual, and they told me there was NOTHING they could do for me! Did they just expect I could walk away as if it wasn't a problem at all? It was after 9pm, I had traveled over 1,000 miles by plane, and I was completely stranded! They further said they couldn't give me a refund! I will NEVER rent from them again, and I greatly discourage anyone else taking a roll of the dice in "renting" from them. You may be left stranded too.”

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Posted 11 months ago

“So professional the car is nice peoples so nice and recommend”

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Posted 11 months ago

“one of the worst places I rented from I was forced to purchase there insurance even tho I had full coverage the agent lied and said it was a Texas law and that I would not be able to get the rental car. If you want to get scammed and pay more dont come to this place. I talked to the manager upon returning the car and she told me that I did not need to purchase the insurance and she sent in for me to get a refund for the insurance. It is ridiculous that I even had to go through this where is the employee integrity just so he can get a couple extra dollars but not my money!!! so just be careful if you do rent from this place I most definitely will never come back here again.”

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Posted 11 months ago

“BAD, BAD, BAD, THATS ALL I NEED TO SAY.”

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Posted 1 year ago

“The worst experience of my life. I was told I could not leave their lot without their insurance because I didn't have a copy of my insurance deck page. That I had to use their sunpass at $12 per day because they took down the cash booths. I was even shown a picture. I was told if I bought a sunpass at the store it would work and I'd have to pay them $25 per day. I was going to get another rental but Stephon told me they had already charged my card for the full trip and there were no refunds. Even though I hadn't signed or taken possession of their vehicle yet. Run as fast as you can from these people. I watched them take care of a non english speaking customer next to me. They explained all the bogus charges to her and took her credit card. Even though she kept telling them she didn't understand. It is less expensive to use another service, even though they start out more expensive, because of all the bogus fee's they tack on.”

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Posted 1 year ago

“Worst Ever! Avoid it seriously they have put me through the grinder with insurance trying to upselll me. Watched them charge people more for going across the border, fees for everything and a huge line. Trust me I travel a lot it’s not worth the $5 you save from booking with reputable company!”

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Posted 1 year ago

“Hired a vehicle to be picked up from the airport. Received email and voucher with instructions on what to do at the airport. Upon arrival at the airport I followed the instructions and called the car hire provider on the number provided. The car hire firm easirent.com did not answer the phone. After frequent calling and getting no reply we had to take a taxi from the airport to our destination. Upon calling easirent the next morning I was firstly told that I did not phone the previous evening, told them I could provide evidence of calls, then they told me that no one would have been in the office at the time of calling and finally I was told that no car was available as one had not been booked and to take it up with the broker. I phoned economybookings.com and was told by the person I spoke to that I would have to send an email regarding my situation. Whole Easter break was ruined as my family and I were unable to book a hire car and also could not visit family. Five days later and I am still awaiting a response from economybookings.com plus refund of money.”

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Posted 1 year ago

“Terrible took 2 weeks to get my deposit back .”

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Posted 1 year ago

“Worst car rental experience ever. We rented a car in Las Vegas location. The price is low but you pay in other ways. We got to the rental location and waited on a ramp outside. Thinking the line was not that bad but we waited over 2 hours just to have the chance to talk to an employee. With three employees working , one scanning documents , the line barely moved. It was no more than 15 people in line. Why would it take 2 hours. Only blessing it was nice weather and not raining standing in line outside. So many people walked away from their rental which I think they wanted us all too. Found out they hardly accept most insurance companies so had to pay extra. If you wanted to leave the state it was $150 extra. Everything was extra. Don’t waste your time and spend more money at another car rental place. Awful experience. The wait for over 2 hours made us change our plans for the day. Not worth it.”

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Posted 1 year ago

“If there was lower than 1 star Easirent would get it! Dear Customer Care Team… My rental experience with your company was nothing short of THE WORST CAR RENTAL EXPERIENCE I HAVE EVER HAD! I sent an email to customer care 2 weeks ago with no response, so thanks for finally responding. I had rented the car through Expedia, I was running late to pick up, I called to advise. I sat on hold for over 40 mins which put me over pick up time. By the time I got through they said it was a no show and the reservation was nonrefundable. I explained I was on my way and would be there within 15 mins. Juan, who I spoke to would not call the location, the whole experience was very sketchy. I have rented cars my entire career and I have never experienced anything like dealing with your organization. I showed up, 11 people in line , most with an issue and the counter staff for some reason either wanting to charge them more, take ridiculous deposits on credit cars while two employees on the far counter were swearing and using the F word constantly. 3 people in front of me walked out and away from their deposits, which I am beginning to think is your business model. It is interesting that as my rental is non refundable the car should be mine for the entire reservation... it is paid for and if I chose to rent a car and leave it in your lot for two days...my choice. What is this "non refundable no show" there is no policy on Expedia and nothing on your site. Pure money grab and questionable business practice. I have left a Google review; I will never rent from your company again. I will do my utmost to ensure no one I know will book through you and will take every opportunity to tell anyone not to book with your company. Your business practices are abhorrent, and your service levels are below any I have experienced. It is also interesting that there are 4 different business names used to rent a car at your location… Tampa is an international airport, and I am saddened that many international travellers first experience is with your organization. May the rest of their trips be far more positive.”

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Posted 1 year ago

Easirent is rated 1.3 based on 1,122 reviews