Eckman Reviews

Name: Eckman
Rating: 1.54

1.5 Rating 586 Reviews

12 %

of reviewers recommend Eckman

Company Reviews

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Metrics

1.5

Based on 586 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Phone:

0203 455 0497

Email:

sales@eckman.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have removed the Irish website, which was a waste of time anyway as none of the phone numbers or email addresses worked, and we have absolutely no way of contacting them. They don't reply to emails. They have conned a pensioner out of his money. An order was made 3 weeks ago and the one time someone could get through they didn't know where the order was. This company should be closed down immediately for conning people”

Helpful Report

Posted 8 years ago

“Awful company. Ordered Garden Va. Enquired where it was and was told "oh its out of stock". Nobody bothered to tell us despite the fact they were very quick to take the money. Dreadful company. Should not be allowed to get away with this, just don't order from them.”

Helpful Report

Posted 8 years ago

“A total shambles of a company. Ordered a 4 in 1 garden tool, never arrived. Contacted them on no less than 16 occasions & received absolutely nothing in the way of help. Would not let me cancel & get a refund until they had located the item with all of people YODEL. The worlds most inefficient carrier. I am now looking to taking legal action to get my money refunded. Do not touch these people or you will be sorry.”

Helpful Report

Posted 8 years ago

“Ordered a 4-in-1 multi tool on the 10th in still not received any parcel not ever happy as I keep getting fob of every time I ring up”

Helpful Report

Posted 8 years ago

“A truely appalling company, they do not know where my goods are will not contact the courier and it is not part of their procedure to cancel your order, if your goods have allegedly been despatched but not received avoid them at all costs.”

Helpful Report

Posted 8 years ago

“PLEASE DON’T BUY the Eckman 3-in-1 Hand Push Lawn Mower, Scarifier & Aerator This product does not work and Eckman are not that better either! In brief summary the problems I have had are: • Eckman told me the product was back in stock, the product it transpired was not however back in stock so this was untrue • Eckman took money from my credit card knowing the product was not in stock After I challenged them about taking money from my credit card Eckman offered me 10% refund, effectively admitting their wrong doing. • I had to wait a month before my order was delivered When I received the Eckman 3-in-1 Hand Push Lawn Mower, Scarifier & Aerator I quickly found it is NOT FIT FOR PURPOSE. • It is poorly engineered and does not fit together • The product you get does not match the website picture or description • Some of the parts are broken • It does not come pre assembled as described • The instruction manual is printed wrong BASICALLY IT DOES NOT WORK!!! You get no communication on delivery time so you take your chances on if you are in. Eckman even messed up when I returned my purchase so I had to wait in two whole days for the collection driver which was a total waste of my time. Eckman will not reply to emails about refunds. I did email Eckman with my complaint prior to writing this review with much more detailed about all the countless problems. True to form they have not bothered to reply. MY CONCLUSION – DON’T SHOP WITH ECKMAN!”

Helpful Report

Posted 8 years ago

“I ordered a garden table and chairs in March 16, one month ago I got a delivery of just the chairs no table, I have tried to contact Eckman who keep telling me the Manager Tracey will contact me (this never happens), I keep ringing, no one can tell if the table is in stock, out of stock, lost or more to the point when I will receive it. They have my money and seem to have no interest in telling when the table I have paid for will arrive. I am very disappointed.”

Helpful Report

Posted 8 years ago

“Garden set ordered but with no table”

Helpful Report

Posted 8 years ago

“I am totally disgusted with Eckman! On 23rd January, I ordered Telescopic Chainsaw & Hedge Trimmer. The Hedge Trimmer arrived but not the Chain Saw. As everyone says, trying to get in touch with them is impossible!! They don't answer my phone calls and they have not replied to my 10 + emails. I think trading standards should look into how this two bit company is run and I would advise anybody not to trade with them I personally would not even award them 1 star!”

Helpful Report

Posted 8 years ago

Thank you for taking the time to talk to me today I have emailed you as per our conversation

Posted 8 years ago

“Unfortunately, I placed an order for an Eckman Elite 2.4kW 'In-Line' Electric Chainsaw on 27th January 2016, before I read this review. Unfortunately, I also paid for Express Delivery at £7.99, for which Eckman's website advises "delivery within approximately one working day". Like several reviewers on this site, I immediately received a email notifying that the order has been received, with limited information and nothing whatsoever regarding delivery. Based on a next day delivery (following acceptance of the order), I had somebody waiting in the house for the delivery, which surprisingly, did not arrive. I then sent a sent an email Eckman asking for information on delivery, which is not unreasonable. To date, I have received no response whatsoever, however, they have sent me to emails; one advising that I retrieve a 25% discount on any items from their website, then seconds later, a further advising 30% discount. Clearly, sales matter and customer service does not. My reason for writing this review so quickly, is to warn others, principally on the additional fees charged for one day delivery which has not happened, and secondly, I suspect I will encounter similar issues to every other reviewer on this site. However, I will give Eckman one further day to respond (Monday, 1 February 2016), then I will be looking at obtaining a full refund. Alternatively, if I do receive an appropriate response, or receive the product but the product then fails to meet expectations (based entirely on the description within Eckman's website for the product), I will then pass the matter over to my wife, who works for Trading Standards. I will provide her with the details of this website also, which I think TS will find most interesting. In the meantime, I will give Eckman's a chance, but if they fail in any respect whatsoever, I will pursue them to the full extent of the law, and regardless of failure or success, provide an updated review on this site for others. David Stanway”

Helpful Report

Posted 8 years ago

I have today as per telephone call emailed you my details. I apologise for the delay and inconvenience caused

Posted 8 years ago

“Ordered a long-reach hedgetrimmer in August 2015, which did not arrive. Tried to contact Eckman by phone but calls went unanswered (got the impression it may have been an outsourced call-centre). Contact by E-mail was effective however and the missing item was traced to a corner of the Eckman warehouse and did get delivered, a month late. It was a sad piece of machinery: underpowered, and failed after a couple of hours’ use. Eckman did issue a returns authorisation (again by E-mail) and did offer to collect the item, although I opted to send it by courier, and I’m glad I did. No refund arrived. Again I E-mailed Eckman who denied receiving the returned item. But, from my courier’s tracking data, I was able to prove that a named member of Eckman’s staff had signed for it. Only then did Eckman issue a refund, finally received in January 2016. To be fair, Eckman’s E-mails were courteous, but the product was disappointing, and customer service not really a good experience. I get the impression that Eckman are now making more of an effort, but I for one would be wary of dealing with them again.”

Helpful Report

Posted 8 years ago

I apologise for the delay and inconvenience caused in this matter. I have rang this morning and left a message and I will call again Later

Posted 8 years ago

“Not the product. My review below has resulted in a full refund and cheque received next day. Tracy, the agent was very informative and acepted that the lights were "not fit for purpose". A good end to a disappointing purchase.”

Helpful Report

Posted 8 years ago

“These people are just not up to it! An email everyday in December with offers and when you do order, they take about a week to dispatch. What's more, when you enquire with customer services, they are barely civil! To top it all the carrier lost the goods........ Stick to Amazon, they know about customer service.”

Helpful Report

Posted 8 years ago

Thank you for your review - I am sorry to hear of the problems that you have had with your order.. I have emailed you today

Posted 8 years ago

“Ordered a telescopic window cleaning kit. When it arrived it was broken. I returned it for a full refund, in accordance with their terms and conditions. Had no response. Eventually contacted my bank and asked for charge back on my credit card. Provided them with all the evidence, and the bank refunded the purchase price, but not return postage costs because I paid with cash at the post office. Tip for the future; pay with a credit card for return postage! Will pursue postage costs through courts. My advice; DO NOT BUY FROM THIS COMPANY!”

Helpful Report

Posted 8 years ago

Thank you for your review I am sorry to hear of the problems that you have had with your order I have sent you an email with my details on it Thank you

Posted 8 years ago

“Good looking website. Absolutely dreadful service. Ordered a fork & trowel set on 16.12.15 (Ekcman advertising delivery for Xmas on anything ordered by 21st. One order confirmation email back then nothing at all. Emailed on 24th to ask what was going on. No reply. Tried to call several times but no ansaphone, just a BT(?) message saying "this number is unavailable". Sent second email to cancel the order. Still no reply by 29th so rang again. Was told that the item I ordered wasn't actually in stock when I ordered! No apology offered. The girl on the phone said that an email confirming it had been cancelled had been sent. I said nothing recieved and asked her to send it again (as yet still no email!). Timescale on refund? Huffily advised they will process it in a couple of days time. A company to avoid. Completely.”

Helpful Report

Posted 8 years ago

Thank you for your recent review I am sorry to hear of the service that you have received from us. I have emailed you my details Thank You

Posted 8 years ago

“I wish I had checked with this site before ordering the chainsaw. I placed the order & paid extra for 1 day delivery. Other than a confirmation of the order I have received nothing from them. When I called the next day to find out what was going on, I was told that it had been despatched (a day late) and would be with me the next day. When it didn't arrive, I called again and asked for the tracking number. The Yodel website says it will be with be on Monday, 5 days after the order was placed. All I was offered by way of compensation was a refund on the additional charge I paid for the express delivery. In other words (& assuming the refund actually goes through) all they have done is return the money they took for a service they did not provide. Had I known they would not meet their delivery promises, I would never have made the order in the first place. I am absolutely disgusted. As I said at the start, I wish I had checked this site first.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to talk to me today. As promised I have emailed you my details Thanks

Posted 8 years ago

“Avoid this company at all costs. I purchased a solar sensor spotlight in November at the price of £24.99 plus £4.99 p & p. The deal was "buy one, get one free" so this was an incentive to buy. However, only one of the lights worked. I have emailed the company three times asking about replacing the faulty light, but guess what? no response. On their website the company states it aims to reply to emails within 24 hours!! This is the last time I will buy from Eckman and I intend to report them to Trading Standards and to the Radio Times in whose magazine I found their catalogue. I wish I had read the reviews on this site before purchasing.They are obviously selling goods not fit for purpose. Carolyn Parry”

Helpful Report

Posted 8 years ago

I am sorry to hear that you have had problems with your order I have emailed you today Thanks

Posted 8 years ago

“In September I purchased a security camera and shortly after lost the instructions, I emailed to ask for a replacement, they don't seem to reply to emails! I have called many times and had various responses, the penultimate time I was told they would be emailed to me. They have not been sent and so I rang again, this time I was told, uncompromisingly, that I must wait for the email, obviously it is unlikey to happen. This was after I was told the instructions could be downloaded, I explained I had been told this and it is not true, something the person on the telephone found when they tried to do it. I really see little point in dealing with these people.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to speak with me today I am pleased to hear that your instructions have now arrived Thanks

Posted 8 years ago

“On 16th April'05 I purchased a Multi tool hedge trimmer cost£253.97. The machine was duly delivered to my son in Cornwall. He started to use it, after a short time the fuel system malfunctioned, spraying him with petrol. He repacked it and telephoned Eckman within 30days . After this call everything went quiet, after E mails and further telephone calls, I sent an E mail late August stating that if the company continued to ignore me I would go to law. Beginning Sept. we received an E mail re the return of the machine. More E mails the machine was eventually collected 29th Sept.. I thought, at last things were moving, how wrong I was ,I have E mailed the company, No reply , telephone calls are a waste of time. SO NOW I DO RESORT TO LAW”

Helpful Report

Posted 8 years ago

I am sorry to hear of the problems that you have had with your order I have emailed you today asking for contact telephone number so that I can Discuss the issues with you Please accept my apologises for the delay Thanks

Posted 8 years ago

“Here below lies the sorry tale of Eckman Customer Service. Ordered a "Solarmate" lighting kit product on 6 October 2015 and this never arrived. -Emailed 15 October expressing concern and got no reply. Still no product. -Rang on 18 and 23 October and told it was dispatched and was on the way. - Rang on 29 October and told someone would call me back. No call! -Rang twice 30 October as I got cut off. Told product had been dispatched. -Rang again 7 November and told I would get a refund but the accounts department needed to discuss it first! Said I was not happy etc and the phone went dead! No refund. No phone call -Rang back Week starting 16 November and spoke to Liliana who denied she had ever dealt with me regarding a refund. Asked to speak to accounts department and was connected to Chris who I originally spoke to at the beginning of October. Told the warehouse would need to be contacted and someone would get back to me. No phone call or email. -Rang 24 November spoke to Irene. The person dealing with it is now off sick and the accounts department still need to discuss it. Told I would be called/emailed. This is the most appalling customer service I has ever experienced. The call operators cannot deal with any problems and are unable pass you on to someone who can. Eckman seem unable to call or email and so far are unwilling to issue refunds. I have never received the product ordered. I have had to buy it again (I ended up going to Maplins and it arrived in perfect condition within 48hrs) I have yet to receive a refund. At its most basic this amounts to theft. Lets not even get started on contract law, consumer protection law Its simply really, all I want is a refund for the full amount of £334.98 and to forget the whole sorry experience.”

Helpful Report

Posted 8 years ago

I apologise for the delay and inconvenience caused in this matter. I have rang and left you a message today. I can also confirm that I have refunded your order for you as well I am sorry to hear of the problems that you have had with your order I have left my details if you would like to discuss the issue Thanks

Posted 8 years ago

Eckman is rated 1.5 based on 586 reviews