Booking Group Reviews

"THEY SCAMMED ME FOR AUD 591.92 ON SEPTEMBER 26\r\n\r\nWe booked an SUV on the EconomyBookings website, where it was clearly stated that the car came with \u201cunlimited kilometers\u201d (I have screenshots to prove this). However, when we arrived at the airport to pick up the car, Europcar informed us that they had received different information, stating that the car was limited to 100 km per day according to their system\u2014completely different from what was agreed upon on the EconomyBookings reservation. So, we decided to cancel the reservation as it was only logical.\r\n\r\nAfter about 20 attempts, we finally reached EconomyBookings by phone to resolve the issue and request a refund. The representative told us she could NOT help and that we needed to submit a complaint via email, which I did the SAME DAY.\r\n\r\nWe received an email saying we would get a response within 10 business days. Two and a half weeks later, there was still no response, and their phone number was unreachable. OVER A MONTH LATER, STILL NO RESPONSE. I then set aside a morning to try calling them again. I finally reached someone who told me they STILL COULD NOT HELP, to which I insisted they escalate the matter to the responsible team, warning that if there was no response within a few days, I would file a complaint.\r\n\r\nFinally, I received an email on Monday, October 28\u2014what a message! A certain Kerry from EconomyBookings informed me that they would not issue a refund, claiming they were \u201cnot informed of my inability to pick up the vehicle\u201d?? This is probably the biggest joke I\u2019ve ever heard!\r\n\r\nKerry even sent this email in response to the very email I sent on September 26! How could they possibly say they weren\u2019t informed? I replied to this email, providing all phone records and screenshots showing I had emailed them on the SAME DAY AS THE RESERVATION.\r\n\r\nStill today, two weeks after Kerry\u2019s email, I have received NO RESPONSE.\r\n\r\nI have no choice but to alert the ACCC, file a complaint with Europcar, and consider filing a complaint with the police as well.\r\n\r\nDO NOT USE ECONOMYBOOKINGS.\r\n\r\nTheo W\r\nBooking Number: B98659374"

"Be very careful about their cancellation policy!\r\nThey advertise a free within 1hr of booking cancellation however I learned 2 ways they take your money anyway!\r\n\r\n1- they do not give your money back, they only give you an e wallet credit, which you need to register for!\r\n\r\n2- you cannot update the booking if your schedule changes. When I called to make changes I was told to cancel my booking via the app and rebook according to my need plans.\r\nI did this but this uses your \u201cfree 1hr cancellation\u201d you cannot cancel again or they make you pay twice!\r\n\r\n\r\nCompletely and whole heartedly disappointed that I ever got to know economy bookings. I will wait till I get to the airport to book my vehicle rental because that will always be cheaper then paying twice!"

"i have booked to NZ with amount 2973 EURO, but they only return to my E wallet 405 EURO\r\nIt is SCAMMMMM\r\nI have called, i have emailed, then there is no answer"

"i have booked to NZ with amount 2973 EURO, but they only return to my E wallet 405 EURO\r\nIt is SCAMMMMM\r\nI have called, i have emailed, then there is no answer"

"i have booked to NZ with amount 2973 EURO, but they only return to my E wallet 405 EURO\r\nIt is SCAMMMMM\r\nI have called, i have emailed, then there is no answer"

"I canceled car with ample notice. Asked for full refund as per website policy. Keep getting same generic message saying click link to get your refund, which is not full amount. Been dealing with this for 2 weeks now. This company is a scam. AVOID AVOID AVOID!!"

"I search the website and noticed that Economy Booking has of the cheapest offering for car rental. I took the option of full insurance coverage + free cancellation with a total of US$798.73 (22 days in Europe). I paid a deposit of US$42 and it show that I will pay US$756.73 at the counter when I collect my car. But when I logged into the economy booking website and view my account, to my horror, it indicated that I have to pay a full amount of US$798.73 and still have to purchase protection option. Thus, I then choose the \"cancel\" option on their website and to my horror again, I have to pay US$26 for cancellation fee and then the remaining amount will credit into the e-wallet in economy booking website itself. Basically, the amount of US$42 is NON-refundable at all. Please avoid economybookings.com as it was a fraud!"