EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 686 Reviews

4 %

of reviewers recommend EDF Energy

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1.2

Based on 686 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 22nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven't had a bill in over 6 months despite sending 3 readings, WhatsApp takes 20 hours to reply then cut you off . Can't get an actual person on the phone upping my dd but don't know why ?? Disgusting, money grabbing, corporate theives !!!!!!”

EDF Energy 1 star review on 6th September 2022

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Posted 2 years ago

“EDF? I think they are an organised crime syndicate. They took over my supply when Green Energy went bust in May 2021. I left the rented propery in October 2021, supplied both gas & electric readings with photographic evidence and then received a final gas bill in November 2021 which was for gas only. contacted EDF. They said they would correct the error. December 2021 letter from EDF apologising for delay and as compensation would add £30 credit to the account. This did not happen. December 20212 final bill came for £14.53 but the electricity reading was 7311 estimated not the 6997 figure sent to them. Called EDF gave correct reading again, put the account on hold etc. Feb 2022 final bill from EDF. EXACTLY the same Start & Finish meter readings estimated but Final bill now £533.88!!! Called EDF gave correct reading again, put the account on hold etc. March 2022 Same bill arrived again... Called EDF gave correct reading again, put the account on hold etc. June 20 2022 Letter from EDF about £533.58 unpaid bill now referred to a debt collection agency. Called EDF gave correct reading again, put the account on hold etc. June 23 2022 another final bill still with the wrong readings but now £640.66 June 24 2022 Final Bill from EDF with the corrected reduced final lower meter reading but the bill increased by £93.53 to £734.19. Lodged complaint with the Ombudsman who so far agrees with EDF! I will see them in court!”

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Posted 2 years ago

“Disgusting experience with this company, impossible to get away from them! they clung to me like an octopus to its prey! I'm tired of writing and figuring out for months... They haven't been able to calculate the final score for several months now, they keep sending me different bills! today they sent me an invoice that is 1 year old 🙄... supposedly they owe me a refund... Then the 3rd time the final invoice supposedly I owe them! £171 and £118, then they say they owe me £553. and will send a cheque ! then again they say ignore it, we don't owe you anything! it's a system error!!! every time different information...live chat is total rubbish... I DO NOT RECOMMEND THIS COMPANY ... TOTAL MESS! TOTAL MINDHOUSE ... NIGHTMARE!”

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Posted 2 years ago

“Worst company I have ever dealt with. I only wanted to convert my PAYG account for my gas to a credit account. Two weeks in and the smart meter hasn't been updated and nor has the online account activated. I've been on the web chat many times talking to several different agents, I've also called and waited to speak to someone. I'm only able to chase after them as I'm off work. All I was told is the account is in the process of being moved over and please be paitent or the call will be disconnected after 10-15 minutes. One agent said the smart meter is faulty so they have sent me a new smart meter which gives the same reading as the one I already have for a PAYG account. I'm guessing I'm going to have a sky high bill when they finally decide activate the account. The staff seem pleasant enough but always seem to fob you off with excuses. I wouldn't even bother with this company, they need to be investigated, stopped from trading and heavily fined.”

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Posted 2 years ago

“Not recommend, 0 communication”

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Posted 2 years ago

“Customer services give out wrong information regarding how much you owe and keep you on hold for over half an hour..... I have just been giving the wrong information saying I have a payment plan in place for £167.00 a month not £55.00. And then tried to go back stating that a Colleague read it wrong. They send me threatening letters without a proper explanation, and even the Staff cannot explain when you ask them. If I could move to another supplier I would, lots of Companies not taking on new Customers”

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Posted 2 years ago

“Atrocious. Hard to comprehend that such a level of incompetence exists”

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Posted 2 years ago

“WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 2 years ago

“I am someone who very rarely leaves reviews. But I was compelled to by the worst customer service team I have ever had the misfortune of experiencing. It took me 8 phone calls to get through to an operator who would even check tariff's and the prices they could offer. This operator like the others on the team have a really unprofessional and rude tone, it's like no one has trained them to speak to customers. When the operator did finally check I was then told I had been given a standard tariff and had a 'complex' meter. I still don't understand what this means as the operator wouldn't explain it too me. I asked why she couldn't offer me prices, she explained that the complex meter team was a different department to the customer service team. I'm not sure why the system is this way as it seems overly 'complex' to me, pardon the pun. When I asked what to do next the operator bluntly replied 'contact the complex meter team'. I was shocked by this as it was so unhelpful with no explanation. I started to get cross as this point and then had to ask if it was even part of EDF? She replied simply with 'yes. Still being unhelpful and feeling like I was being blocked from trying to sort this I said very bluntly 'and how do I do that then? The operator explained she could pass my name on and they would hopefully contact me at some point but because it wasn't 'her' department she couldn't guarantee. This system seems shocking to me. This was Friday afternoon and as of Monday I still haven't received a call and in truth am not expecting one, so will be looking for a new energy supplier. If you enjoy long wait times and rude and unprofessional customer service then EDF is for you. But if you wish to be spoken to like a customer should be with some decency then do not use EDF. All of this without even mentioning the fact they charge more than a lot of other suppliers out there.”

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Posted 2 years ago

“Worst company to go for! I lived alone in a tiny 1 bedroom flat, hardly using any gas or electric, yet my bill shot up to £92/month. When I moved on the 5th August, I was sent a final bill of £75. If anything I should be getting money back from this company!!! They charge whatever they want and customer service is absolutely shocking. Highly advise people to stay away from this energy supplier.”

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Posted 2 years ago

“I left a property end of jan 2022 I left a property end of jan 2022 . Sent me a final bill balance £959.09 which i was paying off , told me i have balance left to pay of £127.93 less then week later said its now £609.54 Then another few days changed it again to £386.29 this company are disgraceful and are as bad as the criminals out on streets .crooks”

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Posted 2 years ago

“With edf be prepared to see your smart meter readings running like Usain Bolt even when you are away. Your consumption is awarded to you from their office.”

EDF Energy 1 star review on 4th August 2022

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Posted 2 years ago

“Waited 2 times for 9 hours. I get a response each time saying "let me look into that" then nothing for 4 hours, I say hi, and it's back to Enzo or whatever the stupid whatsapp aumatomated program is called. Why does that chat keep ending! I have to validate my self each time.”

EDF Energy 1 star review on 3rd August 2022

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Posted 2 years ago

“Sorry cannot say anything good about this company,Very difficult to speak to a human being, left to chat to a robot (best avoided) then suggested to text a message to whatsApp , where you are informed a delay in response could take 6 hours! one a message has been recieved the chat is closed ,so you cannot respond. Its very difficult to understand bills, adding up money paid into my account + and bills paid out- leaves a large difference that I cannot make account balance , New smart meter took about 3 months to install but went okay, but does not match bills ?seriously thinking of changing supplier.”

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Posted 2 years ago

“Spoke to Victoria after receiving a communication stating that my tariff was soon to reach its end. She was very helpful, explained the options and told me what to do as regards going on to a new tariff.”

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Posted 2 years ago

“EDF worst customer service!!! EDF have stolen £882.64 I have repeatedly had the phone put down on me trying to sort it out In my opinion I have been refused customer support and told I hade to wait 7 days until they can refund the money back into my account witch I could not do I had to get on the phone to my back and get them to get the money back with they did and was put back into my account the next day I’ve also been put into financial difficulties as a direct result of your error I have since had a call from the your customer service manager What a joke She said well now my moneys returning what’s the issue She was more interested in blaming me The biggest mistake I made was choosing edf This will all be broadcasted over social media to enlighten the world on the way you feel about customers She has clearly overlooked the fact that I’m only in this situation because you took to much money back in April Edf reps advised me to cancel the direct debit then refused to set it back up Once this was rectified edf went on to take £882.64 with out notify me of this payment witch left my account back account in Det I’m on edf’s system as vulnerable and also have 3 children here 1 is registered disabled I really expected to have a apology and a way of moving forward Instead I got a nasty piece of work whom didn’t care to even ask if my children had now eaten, or even if there’s now electric in the house Edf has caused this whole problem and then left me in a really hard position And then have been spoken down to by the customer service manager made me feel really stressed and embarrassed that I need the money that they took with out my permission back The worst customer service I have ever had to deal with and will be changing from edf”

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Posted 2 years ago

“Poor customer service! Avoid , just the waste of time...”

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Posted 2 years ago

“Avoid at all costs!!! In total I pay £265.50 a month. I have an instalment plan to cover arrears of £600 (32.50 a month) £233 budget direct debit for current usage. I have letters and emails stating this too. They left the arrears on my balance so my DD of £233, has paid the arrears instead of starting my balance at 0 because the arrears have moved over to the instalment plan. I have explained this to 3 incompetent, rude and nasty people. I was told I was wrong, They told me my usage is low so the direct debit was high to pay the arrears, my usage is high hence the high DD. Must be the worst company I have ever dealt with, they told me over and over how my DD has paid my arrears and that I can now cancel my instalment plan that I shouldn’t of been offered, I have explained so simply their error to no avail. Now a 4th person has billed me until todays date (16/07/22) infact they have billed me until (22/07/22) 6 days in the future? They said they have reduced my DD which I didn’t want to do but in fact they have raised it to over £340 and my instalment plan is still active too (again for arrears I’ve already paid) Instead of returning my account balance to £1165 (£233 x 5) and continuing the instalment plan of £32.50 which I have a whole email stating the payment dates they have continued the instalment plan, and billed me 6 days into the future so I’m now in £658 debt as well as still owing the £600 previous debt. It’s complete fraud.”

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Posted 2 years ago

“Lack of professionalism, they answer very late and when they do they turn off your phone without any explanation. I do not recommend at all, beware of them!!!!!!!!!!!And very expensive!!!”

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Posted 2 years ago

“Edf service was very bad and very bad costomer service response.”

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Posted 2 years ago

EDF Energy is rated 1.2 based on 686 reviews