EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 718 Reviews

3 %

of reviewers recommend EDF Energy

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1.2

Based on 718 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3 times to today sent meter readings to them as the manner in which they had to be sent was very different asking strange questions my name address and postcode and tel no after I had already log on to my Account my Account is in a credit as I always pay set amount every week by standing order this is why so many companies in UK go under no foresight or planning”

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Posted 2 years ago

“I would rate 0 stars - this company is the reason I am i take medication, every direct debit they've set up for me has been wrong or not set up at all despite recieving letters... They make it up as they go along. The phone lines are a disgrace and always cutting out. On 2 occasions they've tried to deduct over 1000 in one payment and I'm a single mum on universal credit, I have a list of complaint reference numbers, and my metal health has took a really bad turn and they are aware of this. Awful company. I am in the process of taking this matter further .... And looks as if I'm not the only one with this problem.”

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Posted 2 years ago

“Where do I start! Like many others I was moved to EDF. Never experienced anything like it. My account was in credit, received email saying my dd was being changed to £2,685 per month. Nearly had a heart attack. Phoned customer service, their initial response was that’s a lot ! Before you think I live in a mansion, I live in a 3 bed semi detached. Spent 2 hours on the phone trying to sort it out, we a pensioners and don’t even receive £2,685 a month. One agent told me I was below average usage, another told me I was above average usage! My direct debit was changed to 177 per month. After 6 months, which is way too long to receive accounts, I was £1,200 in credit. They refunded me £576 pounds. I didn’t want the refund, so I paid them back £500. This is we’re the problem really gets interesting. My direct debit then increased to £285 per month, so again I spent 2 hours on the phone asking why. I then agreed to pay £200 per month, after much puffing and blowing I was told my monthly amount would be £233 I asked why when I had agreed £200 the reply was I would pay £200 dd and the £33 would come off my credit, by this time I was totally brain haggled! I didn’t argue any further,because I was banging my head against the wall. 2 days later I received email saying because I had £500 in credit my dd was being reduced to £2 a month I.e £24 a year, another 2 hours on the phone, we agreed at the end of it to change it back to £200. Still way too much. Checked my account no direct debit for September showing, back on the phone. Apparently because I was £500 in credit they didn’t take the money, but would start in October. I then asked to speak to someone who could explain how they worked dd out. After a lot of hot air being spoken, I was told I was paying too much, and would end up in credit! I have asked for a quarterly bill, which they have agreed to do but I am not holding my breath. I did ask if they had shares in mental institutions, because they are doing their best to make sure I end up being sectioned…..no doubt the saga will continue. I am definitely changing companies as soon as things settle down. Sorry this is so long..”

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Posted 2 years ago

“Awful service - watts app response service?! 12 hours response time WHICH let's be honest, is about your lack of investment. Only £83 billion turnover why would anyone expect good service?”

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Posted 2 years ago

“Customer service in India is the worse I have come across.! I phone ,speak to the agent,who then says they are checking and half an hour holding they disconnect.. They do not seem to follow what I am saying and just repeat themselves. I asked to be put through to the UK and they tell me I can only speak to customer service in India! I live in the UK and want to talk to UK customer service as they sort problems out, quickly and properly . Every time I phone them I am very stressed by the end of it. They have not resolved the problem and I don't believe they could. I am now reviewing other companies with better customer care.”

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Posted 2 years ago

“This company is a joke. Been waiting for over 6 weeks for an appointment to have an isolation switch fitted. Still have no date despite many phone calls and emails promising this will be sorted. Customer service is beyond terrible and they should have complaints department for their complaints department because their customer service is horrendous aswell. Avoid at all costs”

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Posted 2 years ago

“Haven't had a bill in over 6 months despite sending 3 readings, WhatsApp takes 20 hours to reply then cut you off . Can't get an actual person on the phone upping my dd but don't know why ?? Disgusting, money grabbing, corporate theives !!!!!!”

EDF Energy 1 star review on 6th September 2022

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Posted 2 years ago

“EDF? I think they are an organised crime syndicate. They took over my supply when Green Energy went bust in May 2021. I left the rented propery in October 2021, supplied both gas & electric readings with photographic evidence and then received a final gas bill in November 2021 which was for gas only. contacted EDF. They said they would correct the error. December 2021 letter from EDF apologising for delay and as compensation would add £30 credit to the account. This did not happen. December 20212 final bill came for £14.53 but the electricity reading was 7311 estimated not the 6997 figure sent to them. Called EDF gave correct reading again, put the account on hold etc. Feb 2022 final bill from EDF. EXACTLY the same Start & Finish meter readings estimated but Final bill now £533.88!!! Called EDF gave correct reading again, put the account on hold etc. March 2022 Same bill arrived again... Called EDF gave correct reading again, put the account on hold etc. June 20 2022 Letter from EDF about £533.58 unpaid bill now referred to a debt collection agency. Called EDF gave correct reading again, put the account on hold etc. June 23 2022 another final bill still with the wrong readings but now £640.66 June 24 2022 Final Bill from EDF with the corrected reduced final lower meter reading but the bill increased by £93.53 to £734.19. Lodged complaint with the Ombudsman who so far agrees with EDF! I will see them in court!”

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Posted 2 years ago

“Disgusting experience with this company, impossible to get away from them! they clung to me like an octopus to its prey! I'm tired of writing and figuring out for months... They haven't been able to calculate the final score for several months now, they keep sending me different bills! today they sent me an invoice that is 1 year old 🙄... supposedly they owe me a refund... Then the 3rd time the final invoice supposedly I owe them! £171 and £118, then they say they owe me £553. and will send a cheque ! then again they say ignore it, we don't owe you anything! it's a system error!!! every time different information...live chat is total rubbish... I DO NOT RECOMMEND THIS COMPANY ... TOTAL MESS! TOTAL MINDHOUSE ... NIGHTMARE!”

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Posted 2 years ago

“Worst company I have ever dealt with. I only wanted to convert my PAYG account for my gas to a credit account. Two weeks in and the smart meter hasn't been updated and nor has the online account activated. I've been on the web chat many times talking to several different agents, I've also called and waited to speak to someone. I'm only able to chase after them as I'm off work. All I was told is the account is in the process of being moved over and please be paitent or the call will be disconnected after 10-15 minutes. One agent said the smart meter is faulty so they have sent me a new smart meter which gives the same reading as the one I already have for a PAYG account. I'm guessing I'm going to have a sky high bill when they finally decide activate the account. The staff seem pleasant enough but always seem to fob you off with excuses. I wouldn't even bother with this company, they need to be investigated, stopped from trading and heavily fined.”

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Posted 2 years ago

“Not recommend, 0 communication”

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Posted 2 years ago

“Customer services give out wrong information regarding how much you owe and keep you on hold for over half an hour..... I have just been giving the wrong information saying I have a payment plan in place for £167.00 a month not £55.00. And then tried to go back stating that a Colleague read it wrong. They send me threatening letters without a proper explanation, and even the Staff cannot explain when you ask them. If I could move to another supplier I would, lots of Companies not taking on new Customers”

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Posted 2 years ago

“Atrocious. Hard to comprehend that such a level of incompetence exists”

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Posted 2 years ago

“WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 2 years ago

“I am someone who very rarely leaves reviews. But I was compelled to by the worst customer service team I have ever had the misfortune of experiencing. It took me 8 phone calls to get through to an operator who would even check tariff's and the prices they could offer. This operator like the others on the team have a really unprofessional and rude tone, it's like no one has trained them to speak to customers. When the operator did finally check I was then told I had been given a standard tariff and had a 'complex' meter. I still don't understand what this means as the operator wouldn't explain it too me. I asked why she couldn't offer me prices, she explained that the complex meter team was a different department to the customer service team. I'm not sure why the system is this way as it seems overly 'complex' to me, pardon the pun. When I asked what to do next the operator bluntly replied 'contact the complex meter team'. I was shocked by this as it was so unhelpful with no explanation. I started to get cross as this point and then had to ask if it was even part of EDF? She replied simply with 'yes. Still being unhelpful and feeling like I was being blocked from trying to sort this I said very bluntly 'and how do I do that then? The operator explained she could pass my name on and they would hopefully contact me at some point but because it wasn't 'her' department she couldn't guarantee. This system seems shocking to me. This was Friday afternoon and as of Monday I still haven't received a call and in truth am not expecting one, so will be looking for a new energy supplier. If you enjoy long wait times and rude and unprofessional customer service then EDF is for you. But if you wish to be spoken to like a customer should be with some decency then do not use EDF. All of this without even mentioning the fact they charge more than a lot of other suppliers out there.”

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Posted 2 years ago

“Worst company to go for! I lived alone in a tiny 1 bedroom flat, hardly using any gas or electric, yet my bill shot up to £92/month. When I moved on the 5th August, I was sent a final bill of £75. If anything I should be getting money back from this company!!! They charge whatever they want and customer service is absolutely shocking. Highly advise people to stay away from this energy supplier.”

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Posted 2 years ago

“I left a property end of jan 2022 I left a property end of jan 2022 . Sent me a final bill balance £959.09 which i was paying off , told me i have balance left to pay of £127.93 less then week later said its now £609.54 Then another few days changed it again to £386.29 this company are disgraceful and are as bad as the criminals out on streets .crooks”

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Posted 2 years ago

“With edf be prepared to see your smart meter readings running like Usain Bolt even when you are away. Your consumption is awarded to you from their office.”

EDF Energy 1 star review on 4th August 2022

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Posted 2 years ago

“Waited 2 times for 9 hours. I get a response each time saying "let me look into that" then nothing for 4 hours, I say hi, and it's back to Enzo or whatever the stupid whatsapp aumatomated program is called. Why does that chat keep ending! I have to validate my self each time.”

EDF Energy 1 star review on 3rd August 2022

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Posted 2 years ago

“Sorry cannot say anything good about this company,Very difficult to speak to a human being, left to chat to a robot (best avoided) then suggested to text a message to whatsApp , where you are informed a delay in response could take 6 hours! one a message has been recieved the chat is closed ,so you cannot respond. Its very difficult to understand bills, adding up money paid into my account + and bills paid out- leaves a large difference that I cannot make account balance , New smart meter took about 3 months to install but went okay, but does not match bills ?seriously thinking of changing supplier.”

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Posted 2 years ago

EDF Energy is rated 1.2 based on 718 reviews