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EDF Energy Reviews

1.2 Rating 676 Reviews
4 %
of reviewers recommend EDF Energy
1.2
Based on 676 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1 out of 5

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EDF Energy 1 star review on 22nd October 2024
Poor Customer
EDF Energy 1 star review on 8th October 2024
Ryan Davies
EDF Energy 1 star review on 11th September 2024
Shaun
EDF Energy 1 star review on 11th September 2024
Shaun
EDF Energy 1 star review on 9th July 2024
Camila
EDF Energy 1 star review on 9th July 2024
Camila
EDF Energy 1 star review on 20th June 2024
Anonymous
41
Anonymous
Anonymous  // 01/01/2019
Very bad customer service over the phone also i got a high bill while i was away for a month and still waiting to adjust my bill but seems they didnt bother about it.problem with smart meter should be your responsibility
Helpful Report
Posted 7 months ago
11/04/2024 Thursday book a appointment for engineer come to fix the issues,Tuesday engineer come and can’t fix the issues and go away,why the engineer don’t direct call to the office to tell another engineer come out to fix the issues same day. So I have to call back to the office book another appointment , and the appointment management system is so bad, you have to wait for few days to get another appointment.
Helpful Report
Posted 7 months ago
When I switched to EDF, their Smart meter app would not work with my smart meter twice said they’d replace the metre, twice they pulled out for done made up reason ir other. Now stick with them until my fixed price contract expires. I can’t see how much gas I’m using on the app, and I don’t trust their billing.
Helpful Report
Posted 7 months ago
They are training the staff to drop calls where they may lose money. They gave a fake meter reading to my old supplier and refuse to rectify it, cost me over £10,000, for 23 days electric. I've spent nearly 6 hours today trying to speak to them.
Helpful Report
Posted 7 months ago
I have been left five days without gas .I had a smart meter put in and didn't like it I've now had the old meter put in but hasn't gone over to ols meter so can't top up .they asked me to go down to a shop half hour away from me to get card witch would have 50 pounds on it and I'm disabled witch I can't walk far and when I fot home no money on card . Called them bck said they was sending me a card out in post with 50 pounds on it still waiting that was Friday it is now Monday I have a newborn child aswell no customer care I've spoken to over 200 different agents no managers are getting thank leanne cox 29 ling rd e164ap
Helpful Report
Posted 7 months ago
EDF are atrocious Company who supply only the minimal amount of Customer service ... on a good day!! As a single male with limited energy needs, they have been plucking figures out of thin air for months and since December 2023 have deducted over£1400 from my bank account over and above the energy price cap. They ignore e-mails and in the past said they had no record of me as a Customer at all! They certainly have a record of all of my personal bank details to extort excessive payments from myself every month. AVOID AT ALL COSTS. I think I had to give one star to enable to write a review .. they do not deserve one at all
Helpful Report
Posted 7 months ago
I have been with EDF for a number of years now I got through to a delightful female EDF Telephone employee She was amazing at a time in my life when I feel very vulnerable (loss of husband of 42 years in January) This lovely person helped me change my tarrif without charge to a much more affordable one when I had been locked in to a less affordable one before the government dropped the prices She was patient and very empathetic so thank you EDF for providing a fantastic service Grateful on every level
Helpful Report
Posted 7 months ago
I've had a smart meter for five months. It hasn't worked. There have been two visits by the installation team. one to replace the first meter. Then they knocked out my storage heaters. They keep promising to get it sorted but never do. My bills are enormous because they're all estimates - and wild estimates for someone like me living in a one-bedroom flat. Next step, the energy ombudsman.
Helpful Report
Posted 7 months ago
I’m 56 I inherited EDF energy at my new flat for 6 months they only billed me me for gas(2020) it was always paid or little to pay they quickly during pandemic put me on pay as you go for no reason . During a local blackout I discovered they supplied my electricity aswell same year but they didn’t know it ,I’ve not used there gas since August 2022 but cus I’m on the books of these thieves I have to pay a standing charge £520 my last electric bill £1600 cus there incompetence wouldn’t let me pay the bill on auto EDF for 4 months keep away from these French cowboys . I’ve never written a review in my life before but the endless pestering and threats from this company and there thugs (past due) I’m just glad I can afford it and will be leaving these bandits asap
Helpful Report
Posted 7 months ago
I've always paid my bill on time without issues. They told me they were struggling to connect to my smart meter and have had issues non stop since. I have continued to pay my usual amount as I was ensured my bill would be revised and amended so thought better to pay what I usually do than not. They've since removed all my bills from the last 4 months on my account and given me a new one stating I've used over £700 in just electric for this period. Stating this is the accurate usage charges. I still have emails stating my previous bills were ready followed by emails that they were paid. The customer service agents have been rude and extremely unhelpful, I told them I would approach the ombudsman and they had no care what so ever. They even told me maybe I should seek professional help if I am that stressed about the bill. They are an awful company and you should completely avoid them at all costs. Prices are going down and they're trying to rob us blind to keep their profits up.
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Posted 7 months ago
Absolute liars who have kept my £197 owed to me since February 2024. Customer services lie, managers don’t return calls, if anyone owed them would they be waiting nearly 2 months I don’t think so. Was promised cheque by 2 April got nothing. Called them allegedly they sent to my old address. Got mail from old address nothing. Called again. Today to be told no cheque has ever been raised. What is going on? Send my money now!!!
Helpful Report
Posted 7 months ago
They're bullies, they are paid by the government to push me into having a smart meter but it'll cost money me to remove a large double floor to ceiling cupboard and get it put back to original condition if I have one. I don't want a smart meter so they want to up my tariff even though I pay them each month on time but have stopped my direct debit as when I was in £500+ credit they didn't want to give me my money back. Now they've decided to issue me with a new bill apart from the April one I have only just had but they have added £149.84 to my bill for reasons best known to themselves. The reading is the same as the previous bill. I read my meter daily and have spreadsheets going back years as I do not trust these electrical suppliers. EDF are incompetent bullies but no different to any of the other suppliers I have used. I wish there was a decent company among them.
Helpful Report
Posted 7 months ago
Hands down the worst company I've ever had to deal with. What should have been a routine "smart" meter installation has turned into a month long headache. The paypoint machines seem to close at Four. Their top up phone-line offices close at SIX and the EDF app and website won't let me top up. Despite topping up my electric at five, it's now been two hours and the money has yet to leave my bank account. I am left without electric or gas. And they tried to stiff me for a gas bill that was ELEVEN TIMES what it should have been. And most of not all of their customer services have been outsourced to other countries who have no idea what they're doing. If I could rate this company lower I would.
Helpful Report
Posted 7 months ago
Very bad customer service been on the phone for over a hour my direct debit went up from £172 to £281 was never informed this was happening they said it was in a email Cound never login. To the app. So I could've read my emails so went to another company a lot cheaper they saying I owe them a £200 exit free we kept going round in circles DON'T TOUCH THIS COMPANY WORST COMPANY I'VE EVER USED AVOID AT ALL COST I SAID I WAS GOING TO THE ENGERY OMBERSMAN THEY SAID DO IT THEY ARE NOT BOTHERED ME & MY WIFE ARE ON A SMALL PENSION LEFT US SHORT OF MONEY HAD TO GET HAND OUTS OF OUR FAMILY WORST THING THE TORYS DID WAS PRIVETISE THE ENGERY COMPANYS
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Posted 7 months ago
Back ground noise is always really high from other customer service employees. Makes it impossible to hear what is going on.
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Posted 7 months ago
A terrible company to deal with with appalling customer service. An extremely low-energy experience. Moved to Octopus after a recommendation and it's been the complete opposite of my experience with EDF.
Helpful Report
Posted 7 months ago
AVOID AT ALL COSTS terrible customer service, they changed my gas to smart meter, but the engineer said he didn't have the time to do my electric, left no information about paying and that they will rebook for electric, that was 6 months ago, I've now had electric changed over. Still can't top up gas and have received a massive bill. They cut of my gas last Wednesday even after me paying the bill they sent me, someone was ment to come out yesterday and never showed up, now unable to get hold of anyone, so have no gas still with a young child in the house. Absolutely disgusting service
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Posted 7 months ago
What a rubbish French owned company which is so badly organised and corrupt company so greedy for profit and nonexistent complaints services l have been loyal to them but l will leave them as possible and I will never recommend them to anyone else at all a complete disgrace this energy company top to bottom useless CEO’s to management and staff
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Posted 8 months ago
worst supplier
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Posted 8 months ago
I have two problems with EDF. The company has been persecuting customers for about three years to install smart meters even though it knows that many are faulty. Also the company treats British customers differently to their own French customers. Specifically last year they cancelled British customers accounts including historic bills detailing usage (with no formal notice) and created new account numbers AND insisted on monthly payments even for customers who paid quarterly. They are an inflexible unsympathetic organisation who seem happy to exploit British customers.d
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Posted 8 months ago
EDF Energy is rated 1.2 based on 676 reviews