EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 718 Reviews

3 %

of reviewers recommend EDF Energy

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Metrics

1.2

Based on 718 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful company totally unhelpful in every way never return your calls .”

Helpful Report

Posted 10 months ago

“This company keep changing you above your normal rate even with low consumption. They come up with unnecessary bills. Which you may not have consumed.”

Helpful Report

Posted 10 months ago

“The appalling customer service I received from EDF left me feeling tangibly upset and anxious at a time I was mourning the death of my dear dad. I am so glad I took the time to submit my complaint to The Energy Ombudsman who upheld my complain today and have treated me with empathy and respect throughout.”

Helpful Report

Posted 10 months ago

“Charged £980 in May for 919 KWZ of energy that should be £263.. readings correct on 1st April and 1st May statements. Customer support unhelpful as we made the payment whilst amount in dispute to prevent potential credit issues.. big mistake as support's attitude us "well you paid it so. .."”

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Posted 10 months ago

“You changed my account and now I cannot get into my new account and spent 30 minutes talking to a Simon K who said he would resolve the problem within 24 hours. 24 hours has passed and still cannot get into my new account. Don't know what is going on. Now on phone to EDF for 15 minutes and still cannot talk to anybody Useless.”

Helpful Report

Posted 10 months ago

“Increase my d, debit by £200 never right, said my bill was estimated that is why it has been increased, l gave them the electricity readings and also the gas readings as well on the telephone, something wrong with EDF when you read about the conplaint”

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Posted 10 months ago

“EDF con you of your money. I already set up monthly payments for gas and electric with them of over £150. They took a separate amount of £325 out of my account with no warning. I got it back through my bank. But after speaking with a manager at EDF, they admitted a mistake on their part. Was supposed to contact me to sort it all out. Then they take the £325 out of my account again. Leaving me short on other bills to pay. Promises of call backs that never happen. I've been with EDF nearly 10 years and never had this before. Disgusting company. Don't even deserve 1 star.”

Helpful Report

Posted 10 months ago

“Left twice for over 24 hours with no electric due to their upgrade of systems absolute awful service amd about 6 hours on the phone in total and problem still not sorted very angry and out of pocket massively getting passed from pillar to post then cut off aaargh”

Helpful Report

Posted 10 months ago

“Edf forced me to accept “smart meter “. I received several emails last week proclaiming that my account details were changed. I was not given any reason. I had to change password and again enter my payment details. I managed to top up my electricity prepayment meter but could not top up gas prepayment. Each time I tried to top up gas, I was informed “ Transaction unsuccessful “ or “Failed”. Annoying because I could top up electricity with same details. Have subsequently found out that my bank account has been debited 5 times, for all of my 5 attempts to unsuccessfully top up the gas. My “smart meter” indicates no top ups. I contacted edf on Monday but have received no response. I wonder how edf would react if I owed them money rather than vice versa. I am very concerned that my gas supply will be cut off. I’ll definitely be changing my supplier. Edf are dreadful.”

Helpful Report

Posted 10 months ago

“Unfortunately I had to give one star however I would give them none, what a disgrace waiting for ever on phone just left for 20 mins im now looking for a new electricity company”

Helpful Report

Posted 10 months ago

“No communication from them at all notwithstanding website says they will be in touch in a day. We are completing on a sale and are completely in the dark.”

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Posted 10 months ago

“messed up bills every time, HIGH charges”

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Posted 11 months ago

“Everything!!!! Overcharging, lack of communication and poor customer service.!!! I would stay away from this company!!!”

Helpful Report

Posted 11 months ago

“They changed my monthly DD in September to £480, I said I wanted to pay £520 as felt it would be too low, I can’t log in to give reading have had to do it over the phone and now they say I am in debit? Shocking customer service and can’t wait to leave. Was only with them by default as they took over my previous supplier and was forced to stay as they were taking under payments despite me giving meter readings which put me over £2k in debit originally that I needed to pay off monthly (was having to pay over £820 before this). Just wished I would have left after the Summer”

Helpful Report

Posted 11 months ago

“Awful company. For your own sanity AVOID them !”

Helpful Report

Posted 11 months ago

“Ive actually left edf energy last month due to multiple energy bills at all parts of the month and non availability when they are contacted. Every month is a problem. Now that Ive closed my account i received 2 final accounts .After i paid the first final closing account, a week later I received another for another amount. This was no surprise actually as this was how my account was managed since with edf. Ive gone back to EON.”

Helpful Report

Posted 11 months ago

“I've been with EDF for years & always paid quarterly due my financial situation, can't pay any other way, last year to remain on quarterly, I was forced to pay by DD , no problem, all set up bills came though via post & DD taken 10 days later. March 2024 I recieved so many summary letters no actual bill also these summary letters advised I had no DD set up, so called EDF 24th March so unhelpful advised no DD set up & my bills via email (paperless) that's a laugh, I must have since Dec 2023 ,recieved 30 letters , so was advised its automatically changes to email, no letter about something so important, advised post is my priority not email so changed back, also advised no quarterly bills either now, only monthly or get this, quarterly on there set up amout not usage , so you over pay throughout the year, EDF having your money, it's so wrong, especially with cost of living. I was so angry no one advised me of anything, so was advised my bills for quarter & paid on the app, raising a complaint on the 24th, I've heard nothing from EDF complaints do not care about there customers, I've called numerous time & its been emailed to complaints asking to call, also I raised a complaint on the 14th April via there Web, recieved acknowledgement of complaint still nothing, I can't pay monthly or quarterly on a set amount, bills now coming ,even advised legal action on £66 bill , I need to talk to someone that can help me .They really don't care about there customers, there lastest advert- busy doing nothing so true, you only see how good a company is when you need there help or to try & rectify issues.”

Helpful Report

Posted 11 months ago

“This company has to be a social psychology experiment in how much customers will tolerate in terms of bad service. The account app doesn't work since they upgraded, and they have lost the account passwords as they prompt you to make a new one. Only the link to new password doesn't work either. Then the debt letters start coming, and you phone to be put on hold forever. I am moving all our energy accounts to Octopus. They are excellent by comparison and life is too short for EDF NONSENSE.”

Helpful Report

Posted 11 months ago

“We moved into our new property and were informed by EDF they weren't providing our electricity, so we went to E.ON who told us they were, so for over a year we paid E.ON to then receive a letter from EDF saying nope we owed them money. To be frank the hassle, the communication, the overall service to get to this resolved was appalling. it has been sorted but I would advice anyone using this company to move away asap. Worst company I have ever dealt with. it took them 3 months to resolve and there goodwill gesture was appalling.”

Helpful Report

Posted 11 months ago

“I will never deal with EDF again. I have been trying to resolve a number of issues with them over the past 3 months and have been messed around and ignored repeatedly. Yesterday I spent nearly 2 hours on hold, after being promised a response within 2 minutes, and when it got to 5pm the line just cut off. Appalling experience.”

Helpful Report

Posted 11 months ago

EDF Energy is rated 1.2 based on 718 reviews