EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 720 Reviews

3 %

of reviewers recommend EDF Energy

Company Reviews

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1.2

Based on 720 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The single worst energy supplier going. I pay my bill 1st of every month, ive asked to change my billing date to then, they said not possible. Yet every month they send a letter threatening legal action if i dont pay that very day. I pay over my bill total every month... i call to talk to someone they hang up several times. This is very very frustating. They messed up my billing and put me on the rate for storage heaters, i have central heating. This on top of the majority of the staff are extremely rude, working from home so they may feel they can be, no patience or understanding. I will run from this company as fast as i can.”

Helpful Report

Posted 3 years ago

“I have honestly never received such terrible customer service in a long time. Sent bills that change constantly, unable to get any response from calls or whatsapp messages, told wait 28 days for a response, my account being deadlocked and told to go to ombudsman. I have written to CEO and this is a copy: Dear Mr Rossi I am writing to tell you how badly I have been treated by your customer service, which has got to be one of the worst I have dealt with in a very long time. It started when EDF offered to put in a smart meter. My gas meter is an a very dark space under stairs and very hard to get to and because I had an inhome display for my electric I thought this would be great to help me read the meter for my gas and told your staff that. On 24th August I have the new meter fitted, the engineer was abrupt and rude, saying things like "I would be ok if I didn't have to climb into small spaces like this to do my job". He asked for my in home display (from another company) looked at it and says to me "in an hour or so, you will see a little gas flame appear and that will be your gas account working". 2 days pass and no little gas flame. This is where the problems start. I will not bore you with the amount of calls I have made, I am told things like, wait 28 days and it will appear and sorry no one is available to help and basically they have no idea!!! I start looking on the internet and these in home displays are pretty bad for most companies and dont seem to work well, however, alongside this my electric deal with Octopus is coming to an end, so explain to EDF that once this problem is all sorted out I shall look at transferring as you were offering the best rate. FINALLY on 15/9 after being on hold with Rebecca (wont give last name) she is the first person in 6 weeks to mention that I don't have electric with EDF and there is no way my gas in home display will work if I have 2 separate companies providing ,my utilities......ARE YOU JOKING!!! I have spoken to so many members of staff, told to take pictures of my meter (had to get next doors kid to come and take it as I was unable to get in the space). I am soooo annoyed this has been an utter joke, wasting so much of my time and EDF's staff. As this has taken so long I have now reached the point where gas an electric have gone up so much my initial quote to change electric to you as well, the unit rate has doubled!!! This means I can not leave EDF as my gas charges are locked till end of 2023, so to leave your company now would cost me £100's. I have not really explained my case to you properly as there has been soooooooo many calls, so much time and money wasted, when if your staff were trained properly, when I called on 26th August, they would have told me "in house meters do not work for gas if you do not have the electric with the same company." I would have been in the same position now, not being able to read my meter at all and would have secured a better 3 year electric deal. In conclusion, your customer service is terrible, the last letter I got from Gabrielle Bell in complaints, basically telling me there is nothing they can do have dealocked my account and I should call the ombudsman tipped me over the edge. I tried calling back most day and whatsapping your company, but have been totally ignored. Today I am totally defeated by your company and breaking down to your staff member, it has caused me so much distress. I have been thrown £50 to go away and shut up.”

Helpful Report

Posted 3 years ago

“I have never ever met rude, unprofessional, unfriendly customer service.”

Helpful Report

Posted 3 years ago

“Have tried several times to get my account put on line Impersonal ,inaffective ,inadequate customer service”

Helpful Report

Posted 3 years ago

“Live Chat advisors just waste your time with irrelevant questions until you end the chat. I wasted 40 mins on Live Chat with a simple question until it became clear I was not going to get an answer. Customer service in this country since the advent of online account management has taken a nose dive into the gutter and senior management know it and will continue to get away with it for as long as they can. I hope those bastards die a slow and painful death.”

Helpful Report

Posted 3 years ago

“This is run by criminals!”

Helpful Report

Posted 3 years ago

“do not go with this company, they are rude, hung up on me twice then tell you to reply to a text which never goes through!! they say reply in 22 hours it took them 90!!”

Helpful Report

Posted 3 years ago

“Absolutely appalling company , 4.5 hours on the phone this week now my elderly parents have no power and the manager will not authorise western power to by pass the smart useless metre so they are now with no power and it will be dark in 1.5 hours , I’m so furious that I will be going to ombudsman on Monday morning and changing companies This company stinks they don’t even rate a 1 star Awful”

Helpful Report

Posted 3 years ago

“Any potential new customers should stay clear of this provider. Any potential new customers should stay clear of EDF...absolute diabolical service.If I could give no stars I would have,just disgusting customer service. Second time today being on for 20mins then call was ended abruptly,as customer service call claim she could not hear me lies...”

Helpful Report

Posted 3 years ago

“Terrible company with terrible customer service needs negative stars. Several years ago they fitted a smart meter for us and didn’t charge for 6 months over winter when we heavily use gas because we have a big area to heat, and countless times when I got in touch to ask to pay something I was told I couldn’t as our meter wasn’t showing. A young family, 2 relatively small incomes and hit with a bill of £876.01, whilst then also being expected to pay a monthly amount towards current billing. At every step of the way my personal circumstances have been ignored, every request has been ignored. I asked if I could be forewarned of any changes to my direct debit as it kept jumping up to really unmanageable amounts but every single time there was no warning it came off and then I got an explanation. Then I had to battle to get it back down to an amount of could afford including both a monthly payment and a debt repayment. And I’ve been stuck in this cycle ever since. We haven’t missed a payment up until this month when I’ve decided enough is enough. Then this summer we both lost our jobs under really distressing circumstances which only added to the pressure, and once again, our direct debit jumps up without warning. Thank goodness we are so skint it didn’t come off it was an obscene amount to be expected to pay monthly. Several times when I have pushed back with customer service about our usage, explaining I know it’s high but it’s not that high, they have changed their tune and amended the amounts. Total crooks exploiting the poor. I have tried to move away several times and been blocked every time. I would have taken my debt away to another company to be repaid if I could have just to get away from dealing with EDF but I was told this was not an option. I borrowed money to pay off all of the outstanding payments so I could move to my chosen provider this month who I already use for electricity and they have been fantastic (Bulb energy), but once again it has been blocked. Even after the EDF complaints team “assuring” me this wouldn’t happen. Totally unacceptable! I have been suicidal over this situation. Which sounds ridiculous because it is a gas bill. But that is how much stress it has caused and I have felt completely trapped. And when I told EDF all this it was brushed off. I will do everything in my power to get justice here and ensure that nobody else is treated with such contempt. I really hope this company is humbled and brought to the ground.”

Helpful Report

Posted 3 years ago

“Avoid that company in any cost, will save you time in the future”

Helpful Report

Posted 3 years ago

“Sent letter offering one tariff I tried to accept it within 24 hrs, they refused said offer withdrawn and I have to pay another £145. Money grabbing, liars, cheats, scam. NOT CUSTOMER FOCUSED.”

Helpful Report

Posted 3 years ago

“Well I have no word for this company just one word scam and full of liars I moved to my property on November send my meter reading and I was paying my bill on monthly basis after 6 month they send me a bill of 2600 pound I was shocked spoke with customer service ridiculous no respect for customer at all Huge delays even more than 24 hours After been directed to complain department I was happy they way they approach but they have told me before they owe me 374 and after I owe the 475 totally unprofessional staff everyone giving wrong and conflicting information I will suggest all sister and brothers plz do avoid them”

Helpful Report

Posted 3 years ago

“Moved into my new house in September 2020 .. changed the supply from EDF in October 2020 . Out of the blue I recieve a debt collection letter for £482.23 for electricity supply from Feb 2021 to May 2021 ? .. called edf ..they confirmed account closed no outstanding balance, then called LCS debt management.. they called edf and confirmed the investigation still active. Despite knowing I'd moved to Avro energy back in October last year .. they are still wanting to charge me this random amount . This company have to rank as the worst on the energy market”

Helpful Report

Posted 3 years ago

“Absolutely shocking customer service have made no attempt to resolve any issues with our smart meters which they installed. 5 months of phone calls and emails only to be told there not going to do nothing about it, AVOID”

Helpful Report

Posted 3 years ago

“I was on a fixed price tariff. I stopped my existing direct debit of £46 per month after I get a message saying they were raising it to £126 per month and I was unable to contact anyone. Eventually it gets resolved and EDF say they have set up a new direct debit, they send me conformation of this, however they never took the money from my bank, I then get threats to settle the outstanding debt which I did. I then get notified that as I had paid my account in full my fixed price tariff was cancelled. And I should set up a new deal at a much higher price. I have tried contact by post email and whatsapp. Only reply I got was they did not like my language, I called them Bloody Incompetent, in my correspondence with them. By the way they are. I will be going to the ombudsman. Do not trust this company, they lie and always try to blame you for their mistakes.”

Helpful Report

Posted 3 years ago

“My mother, 83 in a one bed flat was emailed a very high bill based on an 'estimate' from Green Energy. This was way over her regular and current usage. Efforts to represent her on the phone were obstructed because, even when she gave her permission for me to speak on her behalf, they first refused to provide any evidence that she had used the electricity of a small business and then simply did not ring me back on the third and fourth occasions. At least there is a strange comfort in reading so many bad reviews, even if EDF don't care. A 'class action' might get somewhere.”

Helpful Report

Posted 3 years ago

“Never Again! I’m calling them or texting them 3 times in a month. I give them meter readings every month and they send me bills with estimate reading. I have monthly tariff and I have to ask for my bills. When I thought I finally solved the issues they sent me bills from the date what I already paid. When you pay your bills They take money of your bank and say it’s suspended and when you go in your app you can’t see your bill for what you actually paid .”

Helpful Report

Posted 3 years ago

“Stay away from those thiefs. At the beginning everything sounds perfect and one day they will ask you to pay an amount which will never make sense. From that point and onwards you will not be able to talk to customer service and they will start getting more money from your account without asking.”

Helpful Report

Posted 3 years ago

“Extremely poor customer services, I m surprised they are allow to do business in the U.K. They never follow through what they agree to do. I had numerous issues with meter reading when I moved to my currently address, they were constantly overcharging and ignoring the reading.It took 3 months and I m still not sure if it accurate. Then I called to say that my old flat will be empty and I wanted to reduced to direct debt, yes they said - new agreement was sent etc, they still continue to take the same direct debt, even though I have a smart meter in that flat they keep telling me asking me to send a meter reading. I asked them to change my email account so I could set up online account, - yes we can do that for you Mr. …. Guess what? Still not done.”

Helpful Report

Posted 3 years ago

EDF Energy is rated 1.2 based on 720 reviews