EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 718 Reviews

3 %

of reviewers recommend EDF Energy

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1.2

Based on 718 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So bad communications so bad customer service.”

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Posted 1 year ago

“I feel sorry for the EDF telephone operators, who are so pleasant but they have been given instructions from EDF to use tactics to stop customers from getting their money back. We are nearly £2,000 in credit and have had no luck in getting it back. We gave EDF the meter reading and told them I was closing my account. I gave our new supplier our meter reading. Now EDF are refusing to refund us OUR money. We would not recommend EDF to anyone. WE WANT OUR MONEY BACK”

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Posted 1 year ago

“DO NOT GET THERE SO CALLED SMART METERS THEY ARE A JOKE!! I have been with edf for many years and I was hounded to get a smart meter as I am never home and would be convenient. Well let me tell you 9 month down the line I have been put I to debt with it its a absolute nightmare I've had engineering out I've had all the sorrys I've had complaints closed without my knowledge if you can call them they hang up or promise to.call back never happens ! They sold these meters in a panic because of price hikes and thought if someone don't pay they can put them on a pay as you go and get there money back that way . I wish I never got one and I wouldn't recommend EDF to my worst enemy!”

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Posted 1 year ago

“No contact from customer service for a week despite trying 3 different methods. Avoid at all costs, awful company”

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Posted 1 year ago

“Top tip. Never, ever ever be in credit with them. Especially if are thinking of changing your supplier. Getting your credit balance back from is an absolute nightmare. They delay & delay and then delay some more. They are using YOUR money as their cashflow.”

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Posted 1 year ago

“I'm lost for words how bad EDF are, they mithered me to have a smart meter installed, yet 2 years and 3 engineers later my bills are still estimated, and always over estimated at that, can't wait until i can change supplier.”

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Posted 1 year ago

“Worst service In the world. Customer service unacceptable. Raise a customer complaint no ibody comes back to u. When u call and get through they talk to u as if they do not want to be there. Terrible service was great up to 6 months ths ago. What's gone wrong. I am seriously thinking of changing supplier.”

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Posted 1 year ago

“Shocking service 9 months of trying to get working smart meters and hours of complaining. Engineers that did not show when appointments were booked. We complained to the Ombudsman and EDF lied to the Ombudsman saying no call took place booking an appointment to try an wriggle out of paying redress that the Ombudsman stated £60 and a gesture of Goodwill of £200. All this to say £60 we asked for all our calls under a Data Subject Answer Request and got a recording of that call and sent it to the Ombudsman.. EDF still try to say it never took place as the complaints team could not be bothered listening to the calls. The Ombudsman found in our favour. EDF will lie, you email the CEO he wont answer, Got to Octopus Energy at least they are honest and the same price, EDF are so bad I would give no stars if O could. If you get nowhere with EDF go to Ombudsman they are really helpful.”

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Posted 1 year ago

“I would love to be able to give this lot zero stars. It seems to me that EDF could not organise a p** up in a brewery. They must be one of the most incompetent companies I have had to deal with in my 46 years of farming. We have two electric meters associated with the same property, one is a normal meter that supplies the house and the other WAS an ‘’off peak’’ meter. The tariff is from before the energy companies were privatised in 1990. The ‘’off peak’’ tariff is timed such that it is switched on 24/7 when the clocks are on British Summer Time but when on Greenwich Mean Time it is on all weekend and from 7pm to 7am from Monday to Friday. Due to changes we have made it now supplies the farmyard and we need power all the time. The timers are built into the meter. I started the process of getting the meters swapped out for smart meters at the end July/beginning of August. The normal meter has been done, but up until now the ‘’off peak’’ meter is still in place. The ‘’off peak’’ tariff no longer exists as I had it changed to the same as the other normal meter, so it is now on a ‘’day’’ tariff and NOT ‘’off peak’’. Their complaints resolution guys I have been communicating with agree with me that the meter should be replaced. But for some reason, and they will not tell my why, both their customer services and smart exchange departments think the ‘’off peak’’ meter is not eligible for replacement. It seems to me that some departments act on old data/emails and do not keep up to date. There is a great lack of joined up thinking and action and a definite lack of communication. My problem is that I need power in the farm yard when the clocks change to Greenwich Mean Time to power a water pump, amongst other things, to provide water to livestock on the farm. They need water 24/7. EDF have been told that on several occasions. I have now been told, and I quote ‘’We are currently waiting on approval to get a legacy standard credit meter installed to ensure you do not go off supply’’. I assume they will swap out the ‘’off peak’’ meter for this other one and then swap that for a smart meter at a later date. To my way of thinking it would make more sense & be cheaper to go straight to a smart meter, but up to them. Due to the problems I have had up to now I am not holding my breath. If nothing is done by the time the clocks change to GMT I will be taking this further. This has been going on for far too long & should have been sorted out a long time ago. It has and still is causing me a lot of frustration.”

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Posted 1 year ago

“Bad customer service. Way of paying dont rcustomer decision. They do not ask what customer wants the make the choice. Not a good customer service. Speak to edf they,are like robots no care and do not care about there customers”

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Posted 1 year ago

“I have been complaining to EDF since February this year over a number of occasions where by I had received over billing, estimated bills after providing readings, refused refunds and been given incompetent customer service time after time. I left EDF in July and am still waiting for my account credit back after my final bill dispute ended in August. EDF are by far the worst energy company I have had to deal with since owning my first house in 2007. It has upset me that much that I’m thinking of taking all my evidence to the energy ombudsman with no resolution after all this time. Absolutely disgusting, stay away.”

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Posted 1 year ago

“I am getting charged unreachable amount and I have tried to switch to pay as you go and you have refused to help me with the switch.. it is a terrible experience for me”

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Posted 1 year ago

“apalling service , poor handling ,long waiting time . Had to call three times and line cut off thrice . Making Millions but not investing in customer service , as they have no choice. iftikhar ul haq 8-Barham Road , wimbledon email iulhaq1951@hotmail.com”

Helpful Report

Posted 1 year ago

“EDF fitted two smart meters in my property in February but couldn't commission one of them on the day as their system was down. I was supposed to be contacted by EDF to arrange a follow up appointment which never materialised. After requesting a call back on live chat (as it is impossible to get hold of anyone on the phone) someone finally phoned me back to arrange a follow up appointment. I have had 4 engineer visits subsequently over a 7-month period which have each involved taking time off work and the problem is yet to be resolved. I raised a complaint with EDF back in August and have received a weekly call from a call centre ever since trying to persuade me to close my complaint despite it not being resolved which I find bizarre. The issue is still not resolved, and I have just received a letter from EDF to say we 'have reached a point of deadlock'. My advice to anyone would be avoid EDF at all costs. Their customer service is dreadful and are unable or unwilling to rectify simple problems. I am now having to take the issue up with the energy ombudsman which I could really do without.”

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Posted 1 year ago

“They ask you to show kindness and respect when talking to customer services. I don’t think asking me to hold and leaving me on hold for 45 minutes is showing me kindness and respect!!! I ended up having to end the call because I had to go and pick the kids up from school. I have been phoning them every week asking, which has now turned into BEGGING them for an up-to-date gas bill. I have phoned and given gas and electricity readings to a human being in customer services for 2 months and still NO BILL and electric only up to 8 Sep 2023! And to top it off every bill since 27 Aug 2023 shows YOU PAID US £0.00 !!! Where in the world has EDF got their customer services based because they are absolutely incompetent! I even had a woman from the complaints department call me - not to resolve the catalogue of errors - but to ask me if she could close the complaint. WHAT!!!”

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Posted 1 year ago

“Edfenergy sucks”

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Posted 1 year ago

“After visit of electric engineer, my income display not responding. Engineer told that they exchanged the electric meter for new and in couple days they will connect it remotely on other end to the system. After months and moths of back and fourth it's still not sorted. They telling that it's not possible to register new meter to my account. They send me 50£ as good will and want me to accept as it is. But unfortunately I'm unable to accept this as cannot read meter and put reading to them as most of the time away and nearly got missed last time and need to book fly in emergency to read meter readings. It's they Engineer took of the meter wich was working with the system. Its them now reject to assist. Its them reject to register my meter to system. Customer services rude and just sending my around by circle and then promising to sort ti's in couple days and then ignoring my issue. And then again all repeat and going by circle again and again. Looking now to take legal action against EDF as they broke my setup and don't want to repair.”

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Posted 1 year ago

“This Company needs shutting down they are overcharging me by the bucket load!! I am now going to take them to court and see how they like that!! They have been charged with fraud before and fined but they should have put them all in prison because they are dishonest. I suffer with mental health badly also a pensioner on pension credit lived in a two bed house on my own and my last bill they are trying to charge me is over £800.00 from may to september 23!! There bills don't make any sense either. My advice is if you have a problem with them is to take them to court and screw them for every penny they have got!!!!!”

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Posted 1 year ago

“Edf are such a joke i had the worst experience with edf such they have no integrity and i will change to a different supplier after being lied to and mistreated.imagine by edf”

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Posted 1 year ago

“Shocking customer service. Called several times, most times resulting in the advisor putting me on hold then hanging up the call. Lost several items of personal data. Continually sending bills for a property moved out of over a year ago then passing details to a debt collector.”

Helpful Report

Posted 1 year ago

EDF Energy is rated 1.2 based on 718 reviews