EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 676 Reviews

4 %

of reviewers recommend EDF Energy

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1.2

Based on 676 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 22nd October 2024

Anonymous // 01/01/2019

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“messed up bills every time, HIGH charges”

Helpful Report

Posted 6 months ago

“Everything!!!! Overcharging, lack of communication and poor customer service.!!! I would stay away from this company!!!”

Helpful Report

Posted 6 months ago

“They changed my monthly DD in September to £480, I said I wanted to pay £520 as felt it would be too low, I can’t log in to give reading have had to do it over the phone and now they say I am in debit? Shocking customer service and can’t wait to leave. Was only with them by default as they took over my previous supplier and was forced to stay as they were taking under payments despite me giving meter readings which put me over £2k in debit originally that I needed to pay off monthly (was having to pay over £820 before this). Just wished I would have left after the Summer”

Helpful Report

Posted 6 months ago

“Awful company. For your own sanity AVOID them !”

Helpful Report

Posted 6 months ago

“Ive actually left edf energy last month due to multiple energy bills at all parts of the month and non availability when they are contacted. Every month is a problem. Now that Ive closed my account i received 2 final accounts .After i paid the first final closing account, a week later I received another for another amount. This was no surprise actually as this was how my account was managed since with edf. Ive gone back to EON.”

Helpful Report

Posted 7 months ago

“I've been with EDF for years & always paid quarterly due my financial situation, can't pay any other way, last year to remain on quarterly, I was forced to pay by DD , no problem, all set up bills came though via post & DD taken 10 days later. March 2024 I recieved so many summary letters no actual bill also these summary letters advised I had no DD set up, so called EDF 24th March so unhelpful advised no DD set up & my bills via email (paperless) that's a laugh, I must have since Dec 2023 ,recieved 30 letters , so was advised its automatically changes to email, no letter about something so important, advised post is my priority not email so changed back, also advised no quarterly bills either now, only monthly or get this, quarterly on there set up amout not usage , so you over pay throughout the year, EDF having your money, it's so wrong, especially with cost of living. I was so angry no one advised me of anything, so was advised my bills for quarter & paid on the app, raising a complaint on the 24th, I've heard nothing from EDF complaints do not care about there customers, I've called numerous time & its been emailed to complaints asking to call, also I raised a complaint on the 14th April via there Web, recieved acknowledgement of complaint still nothing, I can't pay monthly or quarterly on a set amount, bills now coming ,even advised legal action on £66 bill , I need to talk to someone that can help me .They really don't care about there customers, there lastest advert- busy doing nothing so true, you only see how good a company is when you need there help or to try & rectify issues.”

Helpful Report

Posted 7 months ago

“This company has to be a social psychology experiment in how much customers will tolerate in terms of bad service. The account app doesn't work since they upgraded, and they have lost the account passwords as they prompt you to make a new one. Only the link to new password doesn't work either. Then the debt letters start coming, and you phone to be put on hold forever. I am moving all our energy accounts to Octopus. They are excellent by comparison and life is too short for EDF NONSENSE.”

Helpful Report

Posted 7 months ago

“We moved into our new property and were informed by EDF they weren't providing our electricity, so we went to E.ON who told us they were, so for over a year we paid E.ON to then receive a letter from EDF saying nope we owed them money. To be frank the hassle, the communication, the overall service to get to this resolved was appalling. it has been sorted but I would advice anyone using this company to move away asap. Worst company I have ever dealt with. it took them 3 months to resolve and there goodwill gesture was appalling.”

Helpful Report

Posted 7 months ago

“I will never deal with EDF again. I have been trying to resolve a number of issues with them over the past 3 months and have been messed around and ignored repeatedly. Yesterday I spent nearly 2 hours on hold, after being promised a response within 2 minutes, and when it got to 5pm the line just cut off. Appalling experience.”

Helpful Report

Posted 7 months ago

“Bills seem very incorrect and they can’t justify or get smart meters to read and taken thousands out of account when supposed to take true amount not guesstimated amounts. Homeowner died and have been tried so badly. They keep closing complaint so been to ombudsman 3 times and upheld even paying closing bills have been so draining. Just got told by EDF staff ‘don’t start with me’ . The worst company I have dealt with ever. Horrific customer services and extortionate costs.”

Helpful Report

Posted 7 months ago

“Awful rates we have been signed into a new contract with them from July 23 through a broker called Bionic who have mislead us into signing a DIFY contract which gave them the right to auto renew us at an extortionate rate. EDF won't help, Bionic aren't responding to my emails. Total scam. This has only come to light after a bill in excess of £7000. And to get out of the contract EDF want over £7000. We are being crippled. Do something about this EDF you shouldn't be allowed to do this to people. You need to look into how Bionic are signing people in and question this.”

Helpful Report

Posted 7 months ago

“A company who shouldn't be in business.Overcharging,totasl lack of communuication,altogether useless.It is no wonder that they have a 96% failure rate on this platform. The only communication I have received in volume is their request for me to settle my bill.I have purposely waited until I received a dozen letters and two emails from them before picking up the phone today.Completely one-sided.If their communication with me was as regular as the bills I receive,then this matter would have been reasolved a long time ago. I have now of course moved from this pathetic non-performing company to OVO who are head and shoulders better than EDF.I have renamed it DEF (as in deaf) as no one there has ever listened to my complaints. Stay well clear,like the rest of the 96% reviewers on this site. Paul Johnson.”

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Posted 7 months ago

“Friendly and helpful. Sorted our smart meter and changed our tariff.”

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Posted 7 months ago

“My smart meter isn’t working properly and I have a string of emails trying to get some help from them to no avail. They want everybody to use a direct debit to pay so they can charge whatever they want and just claim it by direct debit. Absolute rogues and daylight robbers I would NOT recommend anybody use this shocking organisation.”

Helpful Report

Posted 7 months ago

“EDF was good when it was three months bill for my father. Next minute we need you to send or call in your meter reading. Had two bills in two days. Paid one in full then they wanted the same plus £1.75p. The Amount was £1.75p pay within 14 days or we will take legal action. How pathetic is this.”

Helpful Report

Posted 7 months ago

“EDF took over my business account in 2022 and since fitting a smart meter my bills have gone from£79.00 a month to £550 a month. Each month bill is different. I am a small office with three staff. Never used no more than 350 units to 500 in winter months .. Not it’s saying I use 100”””””” On installation the so called engineer said meter isn’t working, needs to come back as it’s faulty.. I have explained this till I am blue in the face .. Due to the language barrier. The staff are not in uk, they are rude and argue. They hang up on you. I am just disgusted that this company is allowed to treat people on this way. What happened to getting an issue resolved? Of a meter is broken you replace ?? Why are you taking 10000s of us small business You need to be held accountable and taken to court! Don’t use this company is your a business owner . It was the biggest mistake I ever made…”

Helpful Report

Posted 7 months ago

“Went into a 2 year business contract with EDF Aug 2022, to get this contract I had to have a smart meter installed which we did in November 2022. EDF have taken DD from our account each month and when we finally after many months got our first bill it was back to deemed rates from the date our smart meter was installed. I called and they stated they would change this back as they know this was a issue as their system removed the contracted rates when the new smart meter details were added. This seems fine until we received a £4k bill for the whole period from Aug 2022 to March 2024 that we had been with them and this was the balance due but we had already paid them nearly £3,000 iun DDs over this period so our bill was actually £7,000 + which was impossible. When I looked in detail at the bill it was a huge over estimate. I called Customer services which is all in South Africa now and you can't speak to anyone in England. I gave them our real meter reading and they rebilled. When that bill came in a few days later they had out us back to the deemed rates and not the contracted price I had signed for from Nov 22. I called them again and was informed to call sales and they would change this. Since this time and 9 + calls to Customer services our bill is still not right and I have emailed and got Zero response from EDF, 11 days ago I emailed them and still nothing back. Then they have the audacity to write to me about them upgrading their systems and then state “so you can continue to get outrageously good customer experience you deserve” so I deserve zero customer service do I ? as this is what I have received so far. DO NOT go with EDF, they don't listen and they don't do anything about the issues you have and they just don't get back to you. I even asked on my 8th call to Customer services which is as much use as a chocolate fireguard if they had received my email which clearly had my account number in the subject title - they couldn't see anything. So the "shiny new systems" they are getting just send your issues and complaints into a black hole never to be seen again. Disgusting service from a company that I thought would be much better, cant wait to move away.”

Helpful Report

Posted 7 months ago

“Absoulute nightmare been on the phone since 8 am this morning it's now 4 20 pm and the matter is still not resolved I have put money on my smart meter and ot has not gone on and still not so have to go through it all again tomorrow”

Helpful Report

Posted 7 months ago

“EDF use a 3rd company called Bionic who will fraudulently sign you into a contract with EDF without you knowledge or agreement. Then customer service ignore your complaints. Terrible service. David.”

Helpful Report

Posted 7 months ago

“I am totally dissatisfied and disappointed with this company of yours . Your customer service communication is extremely poor. I have been having issues with you for over 8months now . You are most expensive energy company that I know . I have done my research on this . You just increase your tariff and standard charge as you want. No one is regulating your decision I regret I did not get this information early and unfortunately was stock with you for 5years. Thanks that I am free from you now that I have left you . The upcoming customer pls shine your eye . They will lured you with there sweet message. They are cunning and not opened”

Helpful Report

Posted 7 months ago

EDF Energy is rated 1.2 based on 676 reviews