EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 686 Reviews

4 %

of reviewers recommend EDF Energy

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1.2

Based on 686 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 22nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been with EDF for a number of years now I got through to a delightful female EDF Telephone employee She was amazing at a time in my life when I feel very vulnerable (loss of husband of 42 years in January) This lovely person helped me change my tarrif without charge to a much more affordable one when I had been locked in to a less affordable one before the government dropped the prices She was patient and very empathetic so thank you EDF for providing a fantastic service Grateful on every level”

Helpful Report

Posted 9 months ago

“I've had a smart meter for five months. It hasn't worked. There have been two visits by the installation team. one to replace the first meter. Then they knocked out my storage heaters. They keep promising to get it sorted but never do. My bills are enormous because they're all estimates - and wild estimates for someone like me living in a one-bedroom flat. Next step, the energy ombudsman.”

Helpful Report

Posted 9 months ago

“I’m 56 I inherited EDF energy at my new flat for 6 months they only billed me me for gas(2020) it was always paid or little to pay they quickly during pandemic put me on pay as you go for no reason . During a local blackout I discovered they supplied my electricity aswell same year but they didn’t know it ,I’ve not used there gas since August 2022 but cus I’m on the books of these thieves I have to pay a standing charge £520 my last electric bill £1600 cus there incompetence wouldn’t let me pay the bill on auto EDF for 4 months keep away from these French cowboys . I’ve never written a review in my life before but the endless pestering and threats from this company and there thugs (past due) I’m just glad I can afford it and will be leaving these bandits asap”

Helpful Report

Posted 9 months ago

“I've always paid my bill on time without issues. They told me they were struggling to connect to my smart meter and have had issues non stop since. I have continued to pay my usual amount as I was ensured my bill would be revised and amended so thought better to pay what I usually do than not. They've since removed all my bills from the last 4 months on my account and given me a new one stating I've used over £700 in just electric for this period. Stating this is the accurate usage charges. I still have emails stating my previous bills were ready followed by emails that they were paid. The customer service agents have been rude and extremely unhelpful, I told them I would approach the ombudsman and they had no care what so ever. They even told me maybe I should seek professional help if I am that stressed about the bill. They are an awful company and you should completely avoid them at all costs. Prices are going down and they're trying to rob us blind to keep their profits up.”

Helpful Report

Posted 9 months ago

“Absolute liars who have kept my £197 owed to me since February 2024. Customer services lie, managers don’t return calls, if anyone owed them would they be waiting nearly 2 months I don’t think so. Was promised cheque by 2 April got nothing. Called them allegedly they sent to my old address. Got mail from old address nothing. Called again. Today to be told no cheque has ever been raised. What is going on? Send my money now!!!”

Helpful Report

Posted 9 months ago

“They're bullies, they are paid by the government to push me into having a smart meter but it'll cost money me to remove a large double floor to ceiling cupboard and get it put back to original condition if I have one. I don't want a smart meter so they want to up my tariff even though I pay them each month on time but have stopped my direct debit as when I was in £500+ credit they didn't want to give me my money back. Now they've decided to issue me with a new bill apart from the April one I have only just had but they have added £149.84 to my bill for reasons best known to themselves. The reading is the same as the previous bill. I read my meter daily and have spreadsheets going back years as I do not trust these electrical suppliers. EDF are incompetent bullies but no different to any of the other suppliers I have used. I wish there was a decent company among them.”

Helpful Report

Posted 9 months ago

“Hands down the worst company I've ever had to deal with. What should have been a routine "smart" meter installation has turned into a month long headache. The paypoint machines seem to close at Four. Their top up phone-line offices close at SIX and the EDF app and website won't let me top up. Despite topping up my electric at five, it's now been two hours and the money has yet to leave my bank account. I am left without electric or gas. And they tried to stiff me for a gas bill that was ELEVEN TIMES what it should have been. And most of not all of their customer services have been outsourced to other countries who have no idea what they're doing. If I could rate this company lower I would.”

Helpful Report

Posted 9 months ago

“Very bad customer service been on the phone for over a hour my direct debit went up from £172 to £281 was never informed this was happening they said it was in a email Cound never login. To the app. So I could've read my emails so went to another company a lot cheaper they saying I owe them a £200 exit free we kept going round in circles DON'T TOUCH THIS COMPANY WORST COMPANY I'VE EVER USED AVOID AT ALL COST I SAID I WAS GOING TO THE ENGERY OMBERSMAN THEY SAID DO IT THEY ARE NOT BOTHERED ME & MY WIFE ARE ON A SMALL PENSION LEFT US SHORT OF MONEY HAD TO GET HAND OUTS OF OUR FAMILY WORST THING THE TORYS DID WAS PRIVETISE THE ENGERY COMPANYS”

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Posted 9 months ago

“Back ground noise is always really high from other customer service employees. Makes it impossible to hear what is going on.”

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Posted 9 months ago

“A terrible company to deal with with appalling customer service. An extremely low-energy experience. Moved to Octopus after a recommendation and it's been the complete opposite of my experience with EDF.”

Helpful Report

Posted 9 months ago

“AVOID AT ALL COSTS terrible customer service, they changed my gas to smart meter, but the engineer said he didn't have the time to do my electric, left no information about paying and that they will rebook for electric, that was 6 months ago, I've now had electric changed over. Still can't top up gas and have received a massive bill. They cut of my gas last Wednesday even after me paying the bill they sent me, someone was ment to come out yesterday and never showed up, now unable to get hold of anyone, so have no gas still with a young child in the house. Absolutely disgusting service”

Helpful Report

Posted 9 months ago

“What a rubbish French owned company which is so badly organised and corrupt company so greedy for profit and nonexistent complaints services l have been loyal to them but l will leave them as possible and I will never recommend them to anyone else at all a complete disgrace this energy company top to bottom useless CEO’s to management and staff”

Helpful Report

Posted 9 months ago

“worst supplier”

Helpful Report

Posted 9 months ago

“I have two problems with EDF. The company has been persecuting customers for about three years to install smart meters even though it knows that many are faulty. Also the company treats British customers differently to their own French customers. Specifically last year they cancelled British customers accounts including historic bills detailing usage (with no formal notice) and created new account numbers AND insisted on monthly payments even for customers who paid quarterly. They are an inflexible unsympathetic organisation who seem happy to exploit British customers.d”

Helpful Report

Posted 9 months ago

“Worst service that you can get from any energy provider in the UK. This energy supplier and their customer support team is the worst that I have ever come across with. I decided to move on with another supplier as I was extremely dissatisfied with their service. I was a pay as you go customer and when I closed my contract they gave me a huge bill to settle, which doesn’t make any sense for a pay as you go account. Never recommend this supplier to anyone.”

Helpful Report

Posted 9 months ago

“Our previous supplier fitted a day/ night meter instead of the single tariff we had asked for.A week later they stopped trading and we were assigned to EDF.before lockdown.I phoned and explained our predicament,and asked to be put on a single rate tariff.I was assured this could be done.However our billing over all this time has showed day / night readings with2 different prices.I have phoned on numerous occasions but have been told we were on the cheapest tariff available for us.This week I phoned Octopus,explained our ongoing problem,and they gave me a quote of £76 per month,as opposed to £130 we have been giving EDF.Our heating and hot water come from our wood burning stove,so it’s only lights,freezer,kettle TV and toaster that rely on electricity.I think part of the problem is that many of the call handlers have English as a second language.They can deal with straight forward situations,but are not great at grasping more complicated issues. In the email EDF sent to acknowledge our changing suppliers they offered us a tariff £690 less than we had been on,but we would have to pay the £150 exit fee to change.Maybe that’s the tariff we should have been on originally……”

Helpful Report

Posted 9 months ago

“Hugely disappointed with their customer service and approach to their customers. Definitely will be changing supplier.”

Helpful Report

Posted 9 months ago

“Incompetent, unprofessional, bullying low-lifes. I would give minus 5 stars if I could. I did not join this energy company but was assigned to it by the government when my provider went bust and have had nothing but hassle and incompetent and unproffesional dealings with this company. AVOID at all costs.”

Helpful Report

Posted 9 months ago

“I’ve have taken over a premises that was supplied by EDF and which was on a very high rate . They are making it very difficult for me even as a non customer to move energy companies . This has already taken several weeks and costing me a fortune. Apparently they’re is no one to talk to over the phone about this and can only correspond via email”

Helpful Report

Posted 9 months ago

“Nothing is easy. Communication is a pain. First, engineers read the meter wrong, and it took so much effort to get the bill fixed so I wasn't overcharged by £500. Smart meter not working and they say it's being investigated, but nothing ever happens. Now there's massive over-estimation of readings with another bill £300 too high, had to send meter readings 4 times to get it fixed (and I still haven't got the new bill, so here's hoping). Who knew one company could cause so much stress.”

Helpful Report

Posted 9 months ago

EDF Energy is rated 1.2 based on 686 reviews