EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 718 Reviews

3 %

of reviewers recommend EDF Energy

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1.2

Based on 718 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EDF are quite possibly the worst companny I have ever dealt with if you have any sense go no where near this company. EDF are that bad that I never wrire reviews how ever I felt best to warn everyone I can to never ever use this company. I was forced to use EDF due to my previos company going bust and could not change supplier. The billing system they use to to raise a finger in the air and guess how much energy you use then add on another £200 on top of it! Get a smart meter they said we can then charge you for you use!! oh no you then get 2 bills a month which are completly different! you pay one and then get a letter saying you are in debt and they dont want to send pepole round but may have to. Please dont even try to use the call centre or even worse the AI chat bot!! Conclusion - never join them and leave as soon as you can!!”

Helpful Report

Posted 1 year ago

“Edf are evil scum! They robbed me of over 800 pounds and when I checked next month upcoming payment they was gonna fleece me another 800 pounds ! Bearing in mind iam now giving octopus a chance, I cancelled the direct debit as they will not get another penny from me I have a solicitor friend who iam going to see and hopefully she's gonna give them a call .”

Helpful Report

Posted 1 year ago

“It has been seven months now and I am still being harassed by EDF and their debt chasing agencies to pay an estimated bill for an unoccupied property of c£1200. Having supplied EDF with actual readings along with photographic evidence of their veracity, this company still refuses to provide me with an invoice for actual energy use plus standing charges for the period when no-one was living in the house. I calculated the debt myself to be c£132, which I have already paid, but this action has only caused EDF to double down and harass me further by proliferating demands from their so-called 'complaints' department - none of which makes sense, and all of which are for different amounts - demanding that I reply within 24 hours. This is just bullying. I have a brain damaged partner and stepchildren to look after, I can only work part-time on a per hour wage from home as a result, and I do not need this stress. Is there anyone else out there being bullied wit fraudulent demands for non-existent energy use? EDF are 64 billion euros in debt according to the Guardian (Feb 2023) - this is no way to recoup that loss.”

Helpful Report

Posted 1 year ago

“64 p per khw plus 60 p per day charges for micro business . It's a con!!”

Helpful Report

Posted 1 year ago

“Fellow humans, Please read all of the comments below. Should this really be happening to all of us? I suggest all unhappy customers lobby your MPs to take action against this blatant disregard for customers, their wellbeing, and the actual services you are supposed to provide. Push for ombudsman complaints (ofgem) as they will only take us seriously if they are given repeated nd multiple consequences e.g 50% increase in complaints being forwarded to offer WILL no doubt catch their attention! Energy companies you are not gods, and maybe collectively we can take back some control!”

Helpful Report

Posted 1 year ago

“Didn’t show up to 2 appointments I’d waited in for, never let me know, follow up from customer service was useless. I am switching provider”

Helpful Report

Posted 1 year ago

“Customer service are very polite but extremely unhelpful. I have had a few problems with my account. Every time i spoke to somebody they said that we have altered the account or somebody will call you back. So far nothing has been done!! this has been going on for over six weeks. I highly recommend that you don't use EDF”

Helpful Report

Posted 1 year ago

“After a fortnight, edf are still blocking my ongoing transfer to another energy company. They’re also holding my fair sized credit balance, £671. There is no redress, no possible escalation, no explanation or even admission. Customer service is utterly non existent. They’re fine until theres a problem, then it all comes crashing down.”

Helpful Report

Posted 1 year ago

“If I could give 0 stars, I would!! Absolutely disgraceful customer service skills from two people clearly oversea. The first woman was unhelpful and hung up on me because she was too inpatient for me to hand the phone over to a family member for consent!! The second person, a man, was incredibly pushy and forcing us to install a smart meter, and had the cheek to say "you both have no understanding of smart meters" when we wanted to cancel our appointment?? He spent 10 minutes arguing with me like some politician. This would have been resolved if I wasn't lied to about the purpose of the appointment in the first place!! Absolute scam of a company with little to no respect for customers. The employees are garbage and talk as if they've never interacted with a human before. Do better!!!”

Helpful Report

Posted 1 year ago

“E D F have been dramatically increasing my direct debit it’s recently gone up from £377 a month to £450 a month , spent hours on phone to find out why it’s so high for electric only . Iv got 3 bed house and 2 silts 1 child . All they could say was I was using a lot of electricity when I asked friends what they are paying a unit it was almost half of what I was paying (52 pence day ) I tried to get mine lowered by phoning and writing but complete waste of time . Today on advice of a friend I called octopus was in a long queue but when I did get through the young man by the name if Levi was very helpful and really pleasant to deal with ,within 10 mins I was switched from E D F to octopus and paying 28 pence a unit !My only regret is that I should have fine this 13 years ago ( that’s when I signed up to E D F ) They have robbed me out of a hell of a lot of money over the years . They should not be allowed to get away with it P Middleton”

Helpful Report

Posted 1 year ago

“After my sister died last year in London, I had to travel to London to sort out her affairs. This involved closing all utilities. Four of these had credits to be paid. Three companies processed these reasonably easily by doing a direct credit into a UK account EDF however have been obstinate and maintains they can only issue a cheque. (a policy not a physical restraint) They have issued this cheque twice now and each time somewhere in the chain the cheque has got lost in the mail. between the UK and NZ and but to a UK Bank to be banked. Even after lodging a complaint, they are saying they can't help just do a direct credit .....and we are only talking about 100 pounds. As a company, they have been difficult to deal with from the very beginning. My current thoughts are that if you want to be kind to your Next of Kin after your pass away, don't use EDF they will just make the Grief worse. It seems they really don't care.”

Helpful Report

Posted 1 year ago

“There are to many people there who do not know what they are doing.Asked an EDF advisor about a bill which was only for electric when i asked about the gas bill he said he didnt know.Since that i have changed to Octopus Energy”

Helpful Report

Posted 1 year ago

“The Whatsapp customer service chat is shocking. You will be made to speak to at least 7x different agents and the Enzo chatbot who seem unable to grasp basic English. I was made to repeat my initial message at least 5 times as they seem unable to scroll up through the chat also. Incredibly frustrating and typically what happens when they outsource these customer service roles”

Helpful Report

Posted 1 year ago

“Absolutley disgusting, I had set up my direct debit 7 times with them and each time its like the staff didnt have a clue what they were doing and nothing came out of my account. The only thing that would come out of my account would be big amounts of random money that they did not inform me that they would be taking. I have put so many complaints into this useless company and I will be switching providers.”

Helpful Report

Posted 1 year ago

“Bad experience doesn't even come close. EDF are recharging for the government grants so my outstanding balance is overstated then they have doubled my direct debit to cover the cost. Getting this resolved has so far taken weeks and no progress to date.”

Helpful Report

Posted 1 year ago

“If I could give 0 stars I would. I left the company and my closing parlance was 871, told them I could. If afford to pay the full amount straight away and set up a payment plan. One woman told me it was not possible because I am not with the company so I should sort it with my bank. When I called them back to enquire about something else, the man I was speaking to told me he could set it up and we agreed on an amount each month. Imagine my surprise when I wake up to my back saying I have exceed the agreed overdraft amount. The took the whole amount, leaving me in a difficult position to pay my other bills. Avoid this company if you can. I have never deal with a company that tell you they set a payment plan, then take the full amount. I would give 0 stars if I could!”

Helpful Report

Posted 1 year ago

“We have signed up for DD for all our supplies, but EDF did NOT activate the instructions for all our supplies, they missed some out. Because EDF has not activated the DD instructions, they charge each time 2 % extra for wrong payment method despite it was their own mistake! Although they were asked several times, for one of the supplies, the DD is still not activated after over 10 months! They promised last time back in May to get it sorted, but were unable to do so in further 3 months. EDF also usually ignores any submitted meter readings even the start meter reads of new contracts! For another supply EDF charged us Late Payment Interest for the days between payments for the invoices based on estimated and actual readings, although we were credit! EDF responds very slowly to sort any problems!”

Helpful Report

Posted 1 year ago

“REALLY I SHOULD GIVE THEM - 100000 PLUS MORE ZEROS THIS COMPANY HAS GOT THE CHEEK THE RUDENESS VERY BAD CUSTOMER SERIVES AND DON'T CARE ABOUT THE CUSTMERS EITHER DISABLED I GOT SMART METTER PUT IN IN OUR HOUSE BILLS ALL OK EVERY MONTH THINKING THERE SYSTEMS DOING A GREAT JOB GETTING IT SMART METTER BUT NOOOOOOOOO..... THE BEEN ESTIMATING IT INSTEAD OF GETTING FROM SMART METTER AND FOR ONE MONTH THERE COULD GET MY ELEC READING AND I GAVE IT AND GOT CHARGE FOR SMALL FLAT HOUSE FOR ELECT £313 AND WONDING WHAT WILL GAS BE GIVE ME CHESS PROBLEMS BECAUSE I SUFF HEART PROLEMS GIVE ME HEART ATTACK AND ENDED UP IN A&E AND GOT SOMEONE VERY RUDE AND SAYING WE RIGHT EITHER THE NOT AND GUESSING THE READING AND SAYING I HAVE TO PAY IT OR ARRANGE INSALMENTS AND I SAID NO WITH MY LAWYER I AM TAKE THIS COURT AND THE PRESS AND THERE DON'T CARE OFFERED ME FROM £50 OFF I SAID NO THEN £75 AND I SAID NO THEN I SAID HALF IT SPECIALLY THERE FAULT AND I PAY IT SHE GOT VERY BADLY RUDE TO ME AND PAY IT OR WE WILL GIVE PROBLEMS AND I SAID GO HEAD MAKE MY DAY AND I SEE THEM IN COURT AND SHE SAID YEAH TRY IT VERY BAD COMPANY I AM LEAVE IT ASAP FOUND SOMEONE ELSE FROM NOW ANY LESS THERE HALF IT PEOPLE BE CAREFULLY WITH THIS NONE CARING COMPANY”

Helpful Report

Posted 1 year ago

“Edf are the worst customer related company I have ever experienced. I would never use this company ever again,the prices for electricity are so very high. Please think twice before using EDF. It takes them too long to answer just 1 query. APPALLING!!!!”

Helpful Report

Posted 1 year ago

“I Served a Legal Notice on the CEO of EDF Energy UK, he has refused to reply and has instructed staff members to try and fob me off perverting the course of justice. I asked to get their lawyers contact me but no reply. EDF Energy are a Total Scam !!”

Helpful Report

Posted 1 year ago

EDF Energy is rated 1.2 based on 718 reviews