EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 686 Reviews

4 %

of reviewers recommend EDF Energy

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Metrics

1.2

Based on 686 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 22nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love putting the phone down on customers when they don’t know how to do their job! Lazy people”

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Posted 9 months ago

“I think they are totaly RUBBISH , I have had so many problems with them -AVOID”

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Posted 9 months ago

“Very poor customer service and massively over estimation of annual gas usage. EDF estimated usage to be 18,227 kWh when actual and historic usage between is 6,000 and 7,000 kWh. EDF gave me a £217 over payment credit in Nov 2023 and recently advised that they needed to increase my standing order from £134 to over £190 to clear my outstanding debt of just over £100. I used their online smart meter readings to try and demonstrate that estimate was grossly inflated but the only reply I got was that we have conducted a thorough review of you account and my payments were insufficient!!!”

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Posted 9 months ago

“This has got to be the worst ever company I have ever dealt with bar none. Faulty PAYG meter that they assured me 12 months ago was not. Another 12 months and it has taken even more additional money that has actually not been used on gas and now owes be over £1600. Trying to get a refund is near impossible and now the meter won’t even top up and I am going to have a cold weekend with no hot water either. Thank you EDF. You are diabolical. Full of excuses and no help. How the hell are you still in business???”

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Posted 9 months ago

“Proof that the world is going bonkers. This week EDF informed me that I'd won a "top fan badge" for the number of my communications with the company. Trouble is they'd failed to notice that all these communications were angry emails from me about my recently installed smart meter which isn't sending readings and the fact that after they installed it they knocked out my two storage heaters. I'm still emailing them and getting vague promises from different people who keep asking me the same questions. Do EDF have a deliberate policy of trying to wind their customers up?”

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Posted 9 months ago

“They are a con we are in 1000 credit and they offer us 500 pounds back but if took it they would put our bill up to 250 pounds a month”

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Posted 9 months ago

“Totally useless. They have introduced a new accounting system, and are invoicing me for monies I have already paid under the old system. You ring up to explain, but know nothing will be done. Avoid these people.”

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Posted 9 months ago

“Absolutely awful customer service, can never get through to anyone. do not trust the trustpilot reviews, they must all be fake. I have been trying to get through to someone for a very long time, with no one answering. Stay away and use other energy suppliers.”

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Posted 9 months ago

“Very bad company They are liers and they need me to pay extra money for nothing Don’t trust them they are really shut”

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Posted 9 months ago

“Vile call center, no longer UK based & spoken to like scum from a chauvinistic Indian male. I'm NOT racist but different countries have different cultures & women are most certainly not treated like equals. Terrible experience.”

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Posted 9 months ago

“Absolutely disgusting the way I was spoken to. Not sure if it's his really name but when I have asked a question about them charging my account, I got a really snotty customer service guy called Vinn. We will be leaving the company as something doesn't add up. They have had to give us money back at the end of the year the last couple of years and now it seems they're just taking money out of my credit to try and verify not giving money back! They're a robbing company do not go with them, customer service is rude.”

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Posted 9 months ago

“Absolutely the worse energy supplier. I have been treated in an awful way, by manipulating staff. Bills are way too expensive. It's been a very stressful time. Do not go to EDF”

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Posted 9 months ago

“Edf seems to be ripping me off.. I have to change from their service as soon as possible.. How on earth will my meter readings be different from the bills ? And you claim it’s still the same.. I wont definitely pay this exorbitant price .. Edf sucks!!!”

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Posted 9 months ago

“Edf stink they are terrible awfull. Customer service is non-existent occasionally you'll get one that pretends to do their job properly but the vast majority of them are rude arrogant argumentative and childish you will get regular problems with EDF they're a big company and they don't know s*** about what their customers are supposed to be getting or what they want they never stick to what they promise they hang up all the time they never call back when they say they will they are appalling I can't wait to move to octopus I am just waiting for the eight weeks to pass so I can get to the ombudsman and also get the discount that I am due”

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Posted 10 months ago

“Where do I start. Callbacks not happening, complaints being ignored. Due to disability contact needs to be via phone, which they are aware of, but completely ignore. On an open complaint, without them even lookinb in to it they want to close it. Then when they put the account on hold, the next call is from their collections department. I am currently counting down until 8 weeks have passed and will hand the whole case over to the ombudsman.”

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Posted 10 months ago

“I echo most of the other reviews - a terrible company. I have to ring every month to ask them to explain why my bill differs so much from my metre reading? I have asked for copies of all of my bills (even this was a huge task). I intend to seek help from Citizens Advice and/or the Ombudsman.”

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Posted 10 months ago

“Overcharged, called several times every time I ask to be called back if it cuts out, waiting hours on the phone to be cut off with no call back. ( I’m sure they cut me off as my signal at work is always perfect) Honestly the worst service I have ever experienced. I will be moving to octopus.”

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Posted 10 months ago

“The most dreadful service I have ever experienced. If I could give 0 stars I would. They outsource their billing department abroad, and this department do not know how to deal with simple billing queries. Think twice before joining as you'll end up wasting hours and hours trying to resolve issues. I had to go to the ombudsman just to get a copy invoice as they had not uploaded it to the portal. I am now have another issue with another account and it's looking like I am going to have to go to the ombudman for that too. Ridiculous!!”

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Posted 10 months ago

“I got in touch recently with EDF about advice on how to reduce my bills. The person from EDF seemed quite helpful. He showed me my bills (according to EDF's records) I then asked him how it was that the bills differ enormously from the smart meter installed in my home (and the "energy hub" record on EDF's website). I was told that sometimes the meter "may lose connection", but will eventually update. The gist of it was that I should trust EDF to charge the right bills. I base my entire consumption on the smart meter and then they tell me I can't trust it EDF you are very, very disappointing.”

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Posted 10 months ago

“EDF Energy say they save energy how are people waiting time so long, you should be leading by example. My time is important to me. You want everyone to do your job by doing things on line yet we are receiving one of the worst service. There are old people and others that need help. My phone died and I had to recall again this is disgusting service anyone waiting more than 10 minutes should be compensated by EDF”

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Posted 10 months ago

EDF Energy is rated 1.2 based on 686 reviews