EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 718 Reviews

3 %

of reviewers recommend EDF Energy

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1.2

Based on 718 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They're bullies, they are paid by the government to push me into having a smart meter but it'll cost money me to remove a large double floor to ceiling cupboard and get it put back to original condition if I have one. I don't want a smart meter so they want to up my tariff even though I pay them each month on time but have stopped my direct debit as when I was in £500+ credit they didn't want to give me my money back. Now they've decided to issue me with a new bill apart from the April one I have only just had but they have added £149.84 to my bill for reasons best known to themselves. The reading is the same as the previous bill. I read my meter daily and have spreadsheets going back years as I do not trust these electrical suppliers. EDF are incompetent bullies but no different to any of the other suppliers I have used. I wish there was a decent company among them.”

Helpful Report

Posted 1 year ago

“Hands down the worst company I've ever had to deal with. What should have been a routine "smart" meter installation has turned into a month long headache. The paypoint machines seem to close at Four. Their top up phone-line offices close at SIX and the EDF app and website won't let me top up. Despite topping up my electric at five, it's now been two hours and the money has yet to leave my bank account. I am left without electric or gas. And they tried to stiff me for a gas bill that was ELEVEN TIMES what it should have been. And most of not all of their customer services have been outsourced to other countries who have no idea what they're doing. If I could rate this company lower I would.”

Helpful Report

Posted 1 year ago

“Very bad customer service been on the phone for over a hour my direct debit went up from £172 to £281 was never informed this was happening they said it was in a email Cound never login. To the app. So I could've read my emails so went to another company a lot cheaper they saying I owe them a £200 exit free we kept going round in circles DON'T TOUCH THIS COMPANY WORST COMPANY I'VE EVER USED AVOID AT ALL COST I SAID I WAS GOING TO THE ENGERY OMBERSMAN THEY SAID DO IT THEY ARE NOT BOTHERED ME & MY WIFE ARE ON A SMALL PENSION LEFT US SHORT OF MONEY HAD TO GET HAND OUTS OF OUR FAMILY WORST THING THE TORYS DID WAS PRIVETISE THE ENGERY COMPANYS”

Helpful Report

Posted 1 year ago

“Back ground noise is always really high from other customer service employees. Makes it impossible to hear what is going on.”

Helpful Report

Posted 1 year ago

“A terrible company to deal with with appalling customer service. An extremely low-energy experience. Moved to Octopus after a recommendation and it's been the complete opposite of my experience with EDF.”

Helpful Report

Posted 1 year ago

“AVOID AT ALL COSTS terrible customer service, they changed my gas to smart meter, but the engineer said he didn't have the time to do my electric, left no information about paying and that they will rebook for electric, that was 6 months ago, I've now had electric changed over. Still can't top up gas and have received a massive bill. They cut of my gas last Wednesday even after me paying the bill they sent me, someone was ment to come out yesterday and never showed up, now unable to get hold of anyone, so have no gas still with a young child in the house. Absolutely disgusting service”

Helpful Report

Posted 1 year ago

“What a rubbish French owned company which is so badly organised and corrupt company so greedy for profit and nonexistent complaints services l have been loyal to them but l will leave them as possible and I will never recommend them to anyone else at all a complete disgrace this energy company top to bottom useless CEO’s to management and staff”

Helpful Report

Posted 1 year ago

“worst supplier”

Helpful Report

Posted 1 year ago

“I have two problems with EDF. The company has been persecuting customers for about three years to install smart meters even though it knows that many are faulty. Also the company treats British customers differently to their own French customers. Specifically last year they cancelled British customers accounts including historic bills detailing usage (with no formal notice) and created new account numbers AND insisted on monthly payments even for customers who paid quarterly. They are an inflexible unsympathetic organisation who seem happy to exploit British customers.d”

Helpful Report

Posted 1 year ago

“Worst service that you can get from any energy provider in the UK. This energy supplier and their customer support team is the worst that I have ever come across with. I decided to move on with another supplier as I was extremely dissatisfied with their service. I was a pay as you go customer and when I closed my contract they gave me a huge bill to settle, which doesn’t make any sense for a pay as you go account. Never recommend this supplier to anyone.”

Helpful Report

Posted 1 year ago

“Hugely disappointed with their customer service and approach to their customers. Definitely will be changing supplier.”

Helpful Report

Posted 1 year ago

“Incompetent, unprofessional, bullying low-lifes. I would give minus 5 stars if I could. I did not join this energy company but was assigned to it by the government when my provider went bust and have had nothing but hassle and incompetent and unproffesional dealings with this company. AVOID at all costs.”

Helpful Report

Posted 1 year ago

“I’ve have taken over a premises that was supplied by EDF and which was on a very high rate . They are making it very difficult for me even as a non customer to move energy companies . This has already taken several weeks and costing me a fortune. Apparently they’re is no one to talk to over the phone about this and can only correspond via email”

Helpful Report

Posted 1 year ago

“Nothing is easy. Communication is a pain. First, engineers read the meter wrong, and it took so much effort to get the bill fixed so I wasn't overcharged by £500. Smart meter not working and they say it's being investigated, but nothing ever happens. Now there's massive over-estimation of readings with another bill £300 too high, had to send meter readings 4 times to get it fixed (and I still haven't got the new bill, so here's hoping). Who knew one company could cause so much stress.”

Helpful Report

Posted 1 year ago

“Love putting the phone down on customers when they don’t know how to do their job! Lazy people”

Helpful Report

Posted 1 year ago

“I think they are totaly RUBBISH , I have had so many problems with them -AVOID”

Helpful Report

Posted 1 year ago

“Very poor customer service and massively over estimation of annual gas usage. EDF estimated usage to be 18,227 kWh when actual and historic usage between is 6,000 and 7,000 kWh. EDF gave me a £217 over payment credit in Nov 2023 and recently advised that they needed to increase my standing order from £134 to over £190 to clear my outstanding debt of just over £100. I used their online smart meter readings to try and demonstrate that estimate was grossly inflated but the only reply I got was that we have conducted a thorough review of you account and my payments were insufficient!!!”

Helpful Report

Posted 1 year ago

“This has got to be the worst ever company I have ever dealt with bar none. Faulty PAYG meter that they assured me 12 months ago was not. Another 12 months and it has taken even more additional money that has actually not been used on gas and now owes be over £1600. Trying to get a refund is near impossible and now the meter won’t even top up and I am going to have a cold weekend with no hot water either. Thank you EDF. You are diabolical. Full of excuses and no help. How the hell are you still in business???”

Helpful Report

Posted 1 year ago

“Proof that the world is going bonkers. This week EDF informed me that I'd won a "top fan badge" for the number of my communications with the company. Trouble is they'd failed to notice that all these communications were angry emails from me about my recently installed smart meter which isn't sending readings and the fact that after they installed it they knocked out my two storage heaters. I'm still emailing them and getting vague promises from different people who keep asking me the same questions. Do EDF have a deliberate policy of trying to wind their customers up?”

Helpful Report

Posted 1 year ago

“They are a con we are in 1000 credit and they offer us 500 pounds back but if took it they would put our bill up to 250 pounds a month”

Helpful Report

Posted 1 year ago

EDF Energy is rated 1.2 based on 718 reviews