“Beware of the trap and make sure your phones are not faulty.
Do not use ee or plusnet. They are as bad as each other. Use Vodafone
I was sold a faulty phone and because I didn't call within the first 30 days, all they can do is repair it. I have been past from pillar to post within ee from person to person. Then past again to Samsung. Samsung repaired it and said keep an eye on it and if problems persist to call ee and ask for a new sim. Ee is now going to repair it because that's all they are offering. They said they would repaired it and if problems persist they will keep repairing it until it gets to the point that they deem it unrepairable. I wouldn't get a like for like phone whilst the phone is sent for repairs and I would be without this phone for a few days at least. I have explained to them that after everything I have had to do, everything I have lost from a hard reset like old whatsapps etc. They don't allow me to move off with another company unless I pay the rest of the contract. I think this is out of order after they accept that the phone is faulty. Beware”
“absolutely horrendous company they continued to charge me for a wi-fi device that was cancelled over 3 years ago even when i cancelled and changed over to o2 i complained and offered me 30 pounds compensation what an insult then when i complained to the manager they then offered me 150 pounds and i was told the offer would be withdrawn if i didn’t accept it shocking i then went to ombudsman who then after investigation said i wouldn’t be getting a penny from them they are a company who continues through covid to charge me !!
and had the cheek to say it’s my fault for not checking also the reception was shocking thank god i left this company shame on you EE!!!!”
“EE put a default on my credit rating after refusing to end my contract of 3 occasions even after it expired. Avoid at all cost.
I moved house and did all that without notifying me. Went to the store in Notting hill and they said they can’t help me.”
“I had reason to speak to the EE call centre recently and Ffion went above and beyond to help with my phone issues .. even arranged a call back a couple of days later as a follow up .EXCELLENT”
“Worst signal I've know I purchased contract sim to find I cannot recieve or make calls from my home and cannot get Internet when outdoors in my area ne21 ime now stuck with a 13 contract on a sim that is a total waist of time”
“Keep getting this messages on my phone they are fixing the network, but somehow the network is getting worse every time I’m getting this messages.
Stop sending this messages your network is clearly not getting any better.”
“4&5G issues often neglected!
When or IF you had reasons to make a Complaint then you have ZERO support !
They promose to call you back in..48h ????
28 days later they will close the complaint -
PLAIN RUBBISH!
I’ve looken into mograting to (believe it or not!) Vodafone… at least they care about their customers (they just became one of the best and highest customer care in the world !)
EE - are bog and , as with all hige corporations you are yet another fooling number NIT A HUMAN BEING, thus naturally careless !!
SHAME EE !!
(P.S. DON’T contact me…about it or reply with your standard (fake!) “apology”
!)”
“I have a small business and have had to switch over from the old t-mobile to the new ee. I had 4 new sims posted but they still are registered to the new numbers. I have rang 8 times to resolve this as I cannot afford to be without my old number. I have gone 3 days without it and lost a lot of valued business which means a lot to me.. Simply give me back my old numbers I've been with you coming up to 20 years. This bout of service has been the poorest. If you are interested read the notes your staff have entered I am getting fed up having to explain on every call. People say they are calling me back and don't it is all on there. My next step is to move supplier and to leave a trust pilot and Google review. 150 is not the answer for me!! Pleas do not ask me to call 150 I’m fed up doing it and have a business to run. How about you call me, god know what number you will get me on.. my business is Information Consultants LTD. You work out what number I’m on.”
“Don't bother with this company 'EE'
I have tried on numerous occasions to change ownership from myself to family member of a product,but this seemingly easy task is actually to customer service a extremely very complicated task.!!!”
“I have been on the phone from the U.S. for HOURS trying to cancel my mini wifi service. I only needed it for a week I was in the UK. I was told at the EE store that I could cancel at the end of the week but the customer service keeps putting me on hold and transferring me to so many different people, and the calls are costing me a lot of money. They are refusing to cancel my service even though I'm in the time frame to do so. I don't know what to do!”
“I wish I had have read the overwhelming negative reviews of EE before I signed up. Today I was dealing with EE for 8 HOURS from the United States and still I can't cancel my service though I have 7 or 14 days from sign up, and it's only been 5. They kept putting me on hold and transferring me around.... if I had have known it was like this at EE and in England, I would have ran away. But they're refusing to cancel my plan to get me past the window of opportunity I have. Absolute shocking dirty business and customer service.”
“When I placed the order for my contract online I asked for insurance, have the email receipt and everything to prove it however after someone from EE phoned to make a batter deal I obviously took that deal and when they placed that order they must have forgot to put insurance on (I’m sure that’s an honest mistake) however after I broke my phone and called to get it replaced I was told I didn’t have insurance (I hadn’t been paying for it but wasn’t paying attention to what I was paying) after numerous calls and complaints trying to get them to fix their mistake they tell me that even though they made the mistake they are not going to add insurance to the account because it’s passed the 90 day mark. Just want to finish my contract and be rid of them”
“Shocking customer service for 4G Internet
Opened a 4G Internet account with EE paying £150 for the router and £55 per month internet. The router has been working on/off since March 25th 2022. Internet cuts out constantly with slow speeds. Then finally the router broke and we couldn’t get connected with any of our devices at home. Rang EE who said they can’t offer a replacement router or send out a technician!!
The only service they could offer us is that the router get sent back to be repaired and that it would take 7-10 days!! I argued countless times why can’t they send out a replacement router in the interim express delivery - nothing! They say sorry it’s not protocol on the account and all we can offer you is a replacement 7–10 days. We both run our business from home and that was stated but representatives didn’t care and said it’s all we can offer you. So in short stay well clear of EE’s shocking customer support! And don’t sign up for 4G Internet unless you want to have any issues which you will as routers are shockingly basic and inferior devices, so when it breaks and it will you will be without internet for 7-10 days - no express repair service / no replacement interim router / no replacement device whatsoever!
Shocking experience with EE customer services and ridiculous to not send out a replacement router until ours is fixed. It’s not my fault that the router is inferior.
Avoid at all costs - customer service is shocking!!”
“Terrible signal and even worse customer service. I can't get signal in the second biggest city in the UK and I'm told that it isn't EE's problem as they don't 'guarantee' signal. Only solution offered was for me to pay for additional broadband to be able to make calls via WIFI. Absolutely shocking! Also told the issue us due to and ongoing dispute with a local farmer about a mast! I do not feel this is my problem and feel that EE should have honoured cancelling my contract so that I can go to a network that actually provides the service they promise which has been ongoing for 5 months, as well as some decent customer service! Extremely poor network which I would never use again or recommend to anybody! Disgraceful!”
“Avoid this company.
They text to say you can have a "free early upgrade." Then try to make you pay £50 for the privilege.
Last contract was £20 for a "free" upgrade reduced to £10 when I queried it.
The contract before that I got a "free" tablet, that was an extra £8 a month I didn't realise I was paying.
I won't be renewing with ee this year and I'll cancel my direct debit at the end of my contract, simply cos I don't trust them.”
“Really expensive compared to others. Extremely unhelpful when you call and need help. They messages you send saying if you are struggling they are there to help in any way. A load of rubbish. I definitely would not recommend. They do not care about their customers at all. Stay away.”
“Extremely expensive mobile broadband, 50gb for over £60 a month, when they offered business customers unlimited data. To add insult to injury, when the device they supplied failed, they accused me of having got it elsewhere, despite no evidence to back up their lies.”
