“What can I say...I have been with T-Mobile for years when EE took over...and things has started to change.
Recently decided to change the contract and move my business number from another network to EE due to what seems to be better deal, cut story short a month later I'm going back to Three even though I'll have to pay off 12 months contract, it's worth it (I'll be moving my other number as well)
Customer service from years ago has changed in to absolutely awful experience, all they seems interested with is sell more rubbish, network connection isn't great as a matter of fact it does not work abroad as promised when signing the contract (this was crucial for my business).
EE seems to turn in to a banch of crooks and typical salesman who's job is not a customer service anymore but selling new, unwanted products (not that I bought anything extra).
Shame on you EE! Good luck with your business, your future does not seems to be bright if you carry on like this.”
“Been with EE for years , recently they are expensive. Customer service do the hard sell on 2 year contract , then you are hit with increases. If they believe in their service , why force customers into 2 year contract on sim only , then increase the tariff few months into the contract, now I'm stuck paying much more than I can afford.”
“Ensure EE tell you what your final actual contract monthly bill will be in £'s.
After four months my bill went up for CPI by a percentage and in 12 months time EE can not tell me what my monthly bill will be just that it will go up by a percentage set by the CPI.
It is corrupt and unethical for a company to enter a customer into an agreement, in which they can not tell the customer what the last month's contracted £ cost will be.”
“Awful company. Steal your money. Don’t listen to you on the phone. Rude customer service advisors. Don’t solve queries and don’t compensate for any loss or inconvenience. Don’t join and I’ve been a customer for 15 years so I can safely say it is a very bad company. Gone down hill.”
“Theftsssssss. After if finished my contract £27.99 they charged me £38 and after £40 and nobody let me know that my contract was finished.i never did a rolling contract and nobody said to me this when I signed it.please avoid this company”
“Was assured transferring my old number to EE would be simple. I had no problem getting my BT PAC code but went downhill from there. Have spent hours trying - eventually succeeded with one phone. Other phone just gets message saying ‘technical issues - try again later.’
This has been happening over 5 days. When I can speak to someone I will cancel contract. Awful company.”
“I've been a loyal customer of EE for about 7 years. I rent 3 personal lines with handsets totalling circa £100 pm. I'm self employed and sine the pandemic my main phone with 10gb of data, has gone over a year now not using data at all. Whilst EE will let you vary your contract to suit them and let you buy more data, they won't budge in reducing data and reducing my bills. My car leasing company Lex autolease were only too willing to vary the contract , reduce my mileage and cist. When you approach EE , as I have done twice, the operator's change from being personable to condescending, 'you are in contract etc'. I raised a complaint months ago, and the complaint handler was the same,they told me complaint timescales but haven't bothered to even reply. I told them that I would not have previously considered taking business elsewhere (as I spend £60 pm with sister company BT), this was met with utter contempt”
“Terrible company, will steal your money. They will make you wait 1h on hold just to hung up on your after. Expect additional charges even with them turned off. They will say you didn't have a limit set. My bill from 20£ went up to 23£ and with their scummy additional charges I pay 27£ per month. Garbage.”
“I was with EE since 2014 and now I am very disappointed by there service and prices.
My bill has been increase with 12% instead 3.9% and there customer service is rubbish.
I have no words and they don't deserve any star in this review”
“Was on ee for as long as I can remember bought a second hand phone on 02 was annoyed that I had to change my number but I realised I'm getting twice as much data on 02 for half the price and it's got better coverage work that out ee is rubish”
“I brought an iPhone 12 pro max from and owned it for 6 months when I plugged it in on charge it caught fire and started smoking in my hand EE have refused to help me would not recommend them at all”
“The 4G doesn’t work in US. Don’t buy the add on. It doesn’t work! Scam. Then, they keep hanging up phone calls before you can talk to someone so impossible to contact and sort. Should have 0 stars”
“Good mobile service but stupidly expensive. They offer no incentive to stay with them when the contract ends, but instead they want more money from you.”
“one star is generous. They are thieves. I cancelled a sim contract in January and they are still billing me three months later. Customer 'service' operators are obviously programmed to stick to a script and ignore the facts of the situation. Very frustrating.”
“Should be able to leave no stars! EE has no customer service. I started a new contract and got the samsung z fold 3. The next day I had 2 phones posted. I rang EE customer services on Saturday and their offices were closed when it states they are open online (EE this is faulse advertising) guess what though everyone I have video proof of this. I then looked at what my nearest store was which is over half an hour from me and rang that store and guess what everyone it never rang and instead just said sorry this person can't come to the phone right now and guess what I have video proof of that. In order to get their mistake sorted I drove to their store and when I walked in they asked what I was there for and I said to return a phone as EE had sent me 2. The response I got was 'oh why are you even trying to return it?' I was then told they were extremely busy and that I had to wait but they couldn't tell me how long so they took my number and texted me when I was next. I waited over an hour in the snow and guess what I have proof of this to. After waiting I spoke to the staff at EE and they confirmed that only one contract had been set up and that they had accendlitly sent 2. I then showed them that their customer services hours are faulsely advertised and they didn't know what to say. The lady rang her manager who is conviently off with covid (proberbly because she doesn't want to go in and daily deal with complaints) some people then came in the shop and even though there was a que was seen straight away when they said they were looking at starting a contract. So if you have an issue you have to wait over an hour but if you want to start a contract you are seen to straight away. After talking to the staff for about an hour I was told they didn't know what to do and that I can't return the phone there as they don't take phones in however the people on the next table were upgrading their contract to a more expensive one and were able to give them their old phone, so clearly they can take phones when it suits them. You would think they would want a handset worth 1500 pounds that they sent me back but it doesn't seem like it, I tried returning it as a good will gesture but instead wasted my fuel and my day off work. I then tried ringing the beverley store after I left to say I would cancel all my contracts and when I rang it said this number has been barred from the store and guess what guys I have video proof of that too! I'm now going to have to spend another night on the phone with EE like I was told to from the shop I also had a tablet contract that was supposed to have ended last February which they have still been charging me 23 pounds a month for which doesn't even work anymore or have a sim in and this means I have paid them over 300 pounds for a contact that has ended. I wonder what ofcom will think to my experience.”
“Recieved very good deal and accurate information for me new WiFi package,,clearly explained by Jordan at the grand arcade in Wigan .we got a great deal and he saved us alot of money . This is the best customer service that I have ever Recieved. Very professional and friendly . If you ever use the EE store ,in Wigan , ask for Jordan because he is so clear and good at finding you a deal”
“I have had a problem with my internet and a fixed IP address, the phone call to EE was painless, didn't take hours to answer, Phoebe was extremely helpful and knowledgeable but unable to help so sorted out and engineer to visit. Darren arrived and problem solved, it makes such a refreshing change to get excellent customer service these days, but really can't fault at all.”
