“I received outstanding customer service from EE. My internet line was cut, and I had run out of data while using my hotspot. I called EE to explain that due to the Islamophobic riots in London, I was too frightened to leave my house and go to work. They generously provided me with free internet and ensured I had enough to stay connected. The two colleagues I spoke with, Som and Chetan, based in India, on the 7th and 8th of August, were incredible. They listened to me, showed empathy, and found a solution while keeping me calm. I am truly grateful for their support. Thank you.”
“Totally incompetent. Previous BT customer, my broadband/tv renewal became an EE package. Took a month to activate my service, not the 48 hours promised, took 6 weeks to send me an envelope to return faulty equipment then charged me £158 for non-return (eventually refunded), charged me the wrong amount for my broadband/tv package every month since May, currently owe me a credit/refund of £286, been told 3 times over the last 3 weeks that the credit/refund has been approved and will be paid but it hasn't been. Zero internal communication between departments, zero customer service, the worst company I have dealt with in over 40 years. Don't believe the tv adverts or the marketing hype. Truly awful. Avoid at all costs.”
“Very bad network provider and unskilled customer services.
I’m loyal customer with EE from last 10 years and now just waiting till my contract is finis so I can change the provider immediately.
Not recommended to anyone, very stressful company.”
“Absolutely rubbish. Initially sold a contract and the amount wasn’t honoured, then after that ended given an unlimited data sim only deal, that then turned out not to be. Absolute scamming c***s!!!!”
“Been an EE customer for several years and over the last few the customer service has become terrible. The fact EE stores no longer stock phones is a joke. I went into store (merry hill) to order a phone i was then told the phone would be £8 per month more expensive than the online deal. I was also told even if i purchased a phone from the store it would still need to be delivered as no EE stores stock phones anymore (what a joke). i ordered the handset and received an email to say order received then an email to say order confirmed. 2 days later i called to ask when the phone was being delivered to be told the order wasn't showing and then told they needed further information to complete order even though id received an email saying it was on its way. 3 days later told my phone was ordered and should be with me within 48hrs so basically a week and still couldn't give me a date and time. avoid EE at all costs i would suggest Vodafone just look at the EE reviews on all review sites and you will see EE have a huge problem.”
“worst company ever!
Firstly, I was upgraded through phone the staff said my plan will be £16 for 125gb every month and i can cancel anytime. this is false advertising!!! it was a two year contract that if you cancel you pay for the remaining months unused even if you cancel you pay for the whole 2 years and they put it on your credit score as a derogatory mark. RUBBISH COMPANY!!!!!
secondly, i converted my physical sim to an e-sim but the e-sim got erased during a reset of my phone and i tried to call customer service and the physical EE store about this so i can get another e-sim immediately(as I could not access my bank apps without a phone number) and they said either I avail a post which would cost me £1.50 to mail or I go to their physical store.
NOW, I was going to there store and they wanted ORIGINAL FORMS OD I.D. which is plain pain in the a** because they didnt even specify on the website and now I have to re-schedule another day to go to there store.
on top of that, my monthly payment for EE goes up by £3-4 every year, which I would be okay if the customer service was nice but the EE system is just plain rubbish.
02 and three have good number of customers so I might change provider after my contract ends.”
“EE Failed to close my account and carried on chyme so I went through the process again and again they fail to close my account but this time I cancelled the direct debit so the payment failed which affected my credit score and still they have not solved the problem”
“Very bad company stay clear I wish I had read the reviews before I went over from BT which is the same company. Don't believe a word they say, and I am still waiting for money owed from BT they keep promising to pay but don't stay well away.”
“If you read all the comments already on this site, you can only assume they don't give two hoots about their customers and their customer service is shocking. Good luck if you want a broadband installation”
“Moving to fibre from copper in a very remote area(brand new fibre area) Phone answered immediately by Lyn in Darlington who took me through procedure and transferred me to Darwin in Hull who very patiently went through the very boring formalities. Could not have asked for better service. Thank you both.”
“THIS IS A TRUE ACCOUNT OF MY EXPERIENCE WITH EE
Right where do I start, this saga begins on the 29 June, first for the better news renewing my BT broadband package, (now) EE no problem and a fairly good price, while I was on the phone the sales man mentioned EE tv again the deal was cheaper than my current Sky package, I said when my sky contract runs out in December I’ll try that, here’s where it goes horribly wrong, I was told EE would buy the sky tv package out up to a value of £300 that was enough to cover penalty from Sky, anyway I took out the tv pack as well, to cut a long story short, the next day I discovered their buyout was for broadband only, and as I was well within the 14 day cooling off period cancelled the tv package, well here we are 11 July and the tv pack is still in place, not only that they have taken money out of my account despite saying the contract would be cancelled straight away, not the usual 28 days, I have lost count of how many phone calls I’ve made only to receive empty promises, my only move now as they are in breach of contract is to cancel my DD payments.
I don’t like writing bad reviews, however in this case it’s justified, incompetence springs to mind”
“I received a call from 01942 901397. Pretending to be EE partner, after hanged up the call I received a message from 150, that subscription with EE has been cancelled by me.
Ridiculous service from EE. How a scammer be able to cancel my subscription? When I asked them how my subscription were cancelled, they just skipped my question.”
“We have had no network coverage since February and all you get is that they working on it. It's a disgrace. Missed important calls from hospital and doctors”
“Went into EE Aberdeen and was greeted by what turned out to be the store manager called RAYMOND
I explained my situation that I wanted to leave EE and cancel both my direct debit and cancel my contract.
He advised me to contact customer services which I tried but failed to get through.
After several attempts I saw RAYMOND and his response was" STOP HUFFING AT
ME" which I replied you haven't been any help whatsoever.
I asked what's the point in him being there if your just going to refer everyone to customer services for them to deal with.
After I said this his attitude changed and I was asked to leave the store and at one point he even raised his voice to attract attention to the situation to have witnesses should the situation escalate further.
I left the store got through to customer service and explained the situation to them and they even said he could have phoned up customer service in the store
It is going to cost £257 for exit fee
Obviously after the contract has expired I will be going to a different network and I'm telling all friends about the awful attitude of a store manager
Avoid EE at all costs”
“EE are a disgrace. Staff are arrogant and completely useless. Ongoing issues ignored because staff do not listen and do not care. The worst company I've ever had to deal with.”
“New iPhone 15 plus spent a month going backwards and forwards trying different things with technical support to fix issues that the phone constantly breaks up on calls. Despite old iPhone 13 working perfectly.. told nothing they can do and was apple’s responsibility.. told to sell it at 3 months old if not working correctly!!! Terrible customer service clearly take your money and offer no help when there equipment is faulty”
