EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.71

3.7 Rating 12,320 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,320 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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EFlorist 1 star review on 8th November 2024

810

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been a regular customer of e florist but will never use again. This is due to the intransient and very poor customer service. Which in my opinion based on my experience is not customer focused at all in fact I'd say practically non existent and focused on deflecting problems back to the customer.”

Helpful Report

Posted 1 year ago

“Excellent service delivered on time the recipient was delighted with the flower basket ordering was easy, tracking very good arrived on time and well packed. Very pleased.and am using again.”

Helpful Report

Posted 1 year ago

“Flowers order for anniversary and on date of delivery (a Sunday) still had not received a tracking email so I contacted customer services, waited all day and had no reply. The following day (Monday) waited until 11am and still had no contact from eflorist customer services so contacted them for a second time. I was told that there had been an issue with ‘there system’ and was guaranteed that the flowers would be dispatched with a note explaining the reason for delay. 11am Tuesday and still nothing from eflorist or courier regarding order so for a 3rd time contacted them about this order, the advisor on echat was very blunt and told me that they had decided to issue a full refund . Find this appalling service that a customer had to chase them for order updates on 3 occasions due to lack of communication only to be told that without any discussion with the customer or without the customer being informed a decision was made to issue a refund 3 days after the delivery date and after customer services had given the customer a guarantee that the flowers would be delivered. Attempts to contact the company we made via both email & Live chat. Flower we never delivered see above”

Helpful Report

Posted 1 year ago

“Ordered flowers for a special friends birthday and they did not get them. there was a picture of the bottom half of a door with a box in front but it is not the friends door and try as I might, eflorist say that as they were delivered by amazon it is not their problem. cannot speak to anyone from eflorist about this they will not call me and although I normally use eflorist to send flowers, after losing so much money I shall not be using them again. but as their offices are not too long a drive, I shall be going there to see if there is any one to speak to. I ordered from eflorist NOT amazon and I should not have to chase them to get my money back. I just got an email telling me thank you for using us. I want my money back and this seem the only avenue to contact eflorist. Although I have had good service in the past, I advise anyone to go elsewhere to avoid the worry of the delivery not getting there. I was not aware that amazon was involved and should have been advised”

Helpful Report

Posted 1 year ago

“I ordered flowers from Eflorest for the 1st time a few weeks ago for my sisiter’s special birthday, and I must say she and I were not dissapointed, they were absolutely stunning, absolutely beautifully presented and arrived on her birthday as requested. I will most certainly use them again.”

Helpful Report

Posted 1 year ago

“well, the flowers did not arrive on the date requested. the flowers were found by a farmer worker on the Sunday as the delivery left them outside the farm office. Not the address for delivery. when opened some flower heads where broken off. once again, I hoped and paid for goods and service, all very poor standard. more importantly, I sent an email and I've had NO reply. Also used the Live Chat, which is not worth it”

Helpful Report

Posted 1 year ago

“Absolutely disgusting customer service. Every question I would ask they will send the same words as they never bothered to read my request. Will definitely nor use this company again as they just don’t care! I asked to speak to a manager which they just completely ignore me.”

Helpful Report

Posted 1 year ago

“The service and delivery were excellent, and my friend who received the flowers said they were beautiful, so I will definitely be using you again”

Helpful Report

Posted 1 year ago

“Beautiful flowers delivered to my daughter for a special occasion, arrived on time and processing order online was easy and quick to do will definitely use this site again”

Helpful Report

Posted 1 year ago

“This is the first time I have used EFlorist. The flowers were beautiful, arrived in really lovely condition, on time and have lasted longer than I expected. I shall definitely be using EFlorist again.”

Helpful Report

Posted 1 year ago

“Fast and convenient delivery. Perfect if you’ve forgotten an event and you need to send a gift asap! Lovely selection of flowers. I think the prices are pretty reasonable considering how much other online florist companies can be. I have not experienced needing to return flowers or request a refund.”

Helpful Report

Posted 1 year ago

“Delivered when said very efficient would use again.”

Helpful Report

Posted 1 year ago

“Always on time and beautiful flowers”

Helpful Report

Posted 1 year ago

“I ordered a bouquet a week in advance .10th November to be delivered 17th November Giving plenty of time 5 whole working days .. 7 including the weekend. I received an email order confirmation including delivery date confirmation 17th November. The day before the delivery date (16th November )I received an email saying the bouquet will be delivered on the 18th November! I immediately contacted customer service team! Only to be told I had to allow 1-2 working days either side. I had already done this at the time of order. I think 5 working days is a sufficient time allowance if this is the case. Very unsatisfactory response , very disappointing service.”

Helpful Report

Posted 1 year ago

“I was told the flowers were rejected and returned to eflorist,this happened early November,I sent an email and to this date have heard nothing back. Very disappointed at lack of communication. Even more disappointed as they were for my elderly mothers 85th Birthday. Awaiting your reply.”

Helpful Report

Posted 1 year ago

“Flowers were beautiful and were delivered within 24 hours. I also could track the delivery from start to finish. Well done!”

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Posted 1 year ago

“The perfect gift when you can't visit in person. My 100 year old aunt loves to receive flowers which last longer then any visits. My recently bereaved friend appreciated the message conveyed by the flowers which helped her through the sad time. Thank you's and birthdays, Christmas and "just-because". I haven't found a better (or more economic) way to convey my friendship across the miles.”

Helpful Report

Posted 1 year ago

“Absolutely first class service. My flowers were to be delivered to a doctor in York hospital as a thank you . Your driver attempted 3 times to deliver and even phoned me to advise of the situation. He eventually managed to deliver them, this was the hospital making delivery difficult. First class service I will definitely use you again . Your driver was brilliant thank you E. Florist”

Helpful Report

Posted 1 year ago

“Four days late in delivering. Poor communication and contradictory information. Error on Eflorist part due to technical issues resulting in no delivery. No acknowledgement or compensation. Still awaiting appology.”

Helpful Report

Posted 1 year ago

“The flowers delivered were apparently very good - lovely bright combination. The only problem was that they were left on doorstep but courier didn’t know the door and the lady receiving them didn’t know there had been a delivery until a neighbour called her. They were a surprise for her after being in hospital”

Helpful Report

Posted 1 year ago

EFlorist is rated 3.7 based on 12,320 reviews