“I ordered back in november, items were dumped outside back door without notice or being informed. when i returned home from work i found the items were drenched - dripping wet. Contacted elegant to get this resolved and just kept on getting fobbed off and then they stopped replying completely. i have opened up a claim with paypal which they simply said post the items back to us at my expense which i am not preperred to do. In the future i will be taking my business elsewhere to a more customer friendly company.
The company also goes by the name of
SUNNY SHOWERS LIMITED”
“ust placed my order for a bathroom suite, couldn't be much happier as the website is easy to use. Although I didn't order all the ancillary products to go with my suite. I was quite impressed with the website as it showed all the products that would be needed. (I will be getting mine through the trade)”
“Elegant Showers had the bathroom shower I wanted at the best price. It was delivered within 2 days and works great.
Very easy dealing with them and would buy again anytime.
Great company.”
“dreadful issues with them - as others have stated the products are damaged - when you call it says staff are working from home and cannot take calls. The online chat never works. i ordered led mirror cabinet - when i opened it glass was smashed to pieces - finally got response by email -and they agreed to send out replacement - when that arrived today was again smashed to pieces !! what a joke - would never ever buy from them again.”
“Totally agree with Mr Scott''s review. This Company should be avoided at all costs. I purchased a shower door in late Aug 2020. We checked that all the parts were there when we received the delivery, however, we could not get the doors fitted until early October, due to Covid. During fitting the Carpenter told us that two pieces to the shower door handle were the wrong size. I immediately emailed the Company to notify them, since then this Company have either ignored my emails, asked for the same information over and over again, or sent nonsense emails. I have used the Martin Lewis Resolver tool and I have had no response so I am escalating my complaint. I urge anyone thinking of buying from this Company, to go elsewhere.”
“Honestly there products are good, but having some hard time @ covid times which is understandable, not sure why people posting that bad reviews when the products and services are good.”
“Well what can i say about Elegant Showers?
ABSOLUTELY TERRIBLE CUSTOMER SERVICE.
I bought a Shower tray with a Waste trap included. After ages i enquired to it's whereabouts to be told that the courier had broken it and it had been sent back to them. ( I saw exactly the same excuse given to someone else on their site.) Nobody even thought to let me know, if i had not enquired i would most likely still be waiting. Eventually it arrived. Meanwhile i had also purchased a Shower Enclosure from them, after waiting again for ages i enquired to it's whereabouts to be told, YEP YOU GOT IT, the courier had damaged it and returned it. By now i am starting to think about taking it out on my dog but i love her so i didn't. It too eventually arrived and i thought, "great i can fit it all now". SILLY ME, the Shower Tray with included Waste trap, HAD NO WASTE TRAP INCLUDED.
Just then, i had a phone call from them saying about the feedback i had left for them and could i possibly amend it to say something nice.
I mentioned the missing Waste trap and said i want a refund for the trap, she offered me £40 refund and i thought that was that. Off to the builders merchants i went to buy the trap for myself. On checking my Bank the next day i found that only £20 had been refunded so i sent an email complaining about it. Yesterday, 15/09/2020 i had a call from them saying about the complaint. I said i was offered £40 but only £20 was paid, She said to me, WAIT FOR IT, THIS IS GREAT, she said to me, the refund had 50% VAT taken. Well i just fell about the place laughing and hung up. She immediately phoned back but i told her to go away and hung up again. YES I'M TALKING ABOUT YOU SHARON, if that's your real name.
To sum up then.
In all my 55 years i have never experienced such Amateur, poor, deceitful, slow, Dodgy, lying, and just BAD customer, i suppose i have to say "service" in my life. They are simply terrible, there is nothing good i can say about them other than the Enclosure is nice, but that's it.
HEED MY FEEDBACK AND AVOID AT ALL COSTS BECAUSE UNLESS YOU ARE ONE OF THE VERY VERY VERY LUCKY ONES, YOU ARE IN FOR A BUMPY RIDE.
ONE STAR IS ONE TOO MANY.
THEY TRULY ARE A SHOWER
In response to your below reply.
YOU are the supplier so i will communicate to you direct, or is that too scary for you?
It makes no difference if i give you my order number or not, you will ignore the issue anyway.
The way you treat your customers that hand over their hard earned money is criminal and you need to be stopped from trading.
Your reply to my review is so obviously a generic answer.
JUST DO BRITAIN A FAVOUR AND TAKE DOWN ALL OF YOUR ADVERTS.
You don't have a customer service, just amateurs that have no people skills whatsoever.
You should be ashamed of yourselves, but i doubt you are.”
“One of the best company to be every dealt with had some issues in terms of delivery and received a missing item, but Jordan helped it well and resolved the replacement within no time, 4 star is due to delivery issues, but service does deserve 5 stars rating.”
“ordered 15 radiators, and 32 mirrors, all been delivered safe, upon checking, not a minor damage been found. Reviews did scare me but still trusted on Jordan words...well done”
“We bought some radiators recently from Elegant Showers, it was much more then what we have expected at such price and Jordan on chat have added a great value of support... Well done.”
