“I called customer service to ask a simple question, that didn’t get answered, ask for a supervisor the young lady told me that can’t happen. All I wanted to know is how many rentals do I need to reach silver I think it’s 1 she couldn’t tell me.”
“Had an accident. Insurance Company sent me to them for car. Charged my credit card.When I pulled off the car was filthy. Also on empty no gas.
I called corporatold them. The car was empty. The car was filthy. I cleaned the seats with the Palm street cleaner. They told me they would reimburse me. When I called up there, they told me they wasn't given me anything until my insurance company paid them. Which has absolutely nothing to do with me.
Email me and then not respond. I would not rent a car from them. I disputed the charges. They're not gonna get my money. It's not my job to collect. Insurance money for them”
“We only rent from Enterprise. This last trip, we rented from Bozeman Intl Airport. Honestly, there is nothing worst than trying to look through the windshield. Every chance we got, we were cleaning the windshield. I mean, getting out of the car and not merely using wipers. The acreage of land means lots of bugs. Could we please have a scruffy like tool in the car? We overlooked the fact that the car was dirty but you guys were getting slammed. Dirty windshields are almost as bad as dirty glasses. Do us a favor please! The staff as usual we're great. Thanks.”
“I had a terrible customer experience at the Preston Highway location in Louisville, Kentucky. I reserved a Dodge Charger, but no one contacted me beforehand to inform me that the car wasn’t available. When I arrived, I was told the car wasn’t there and was offered a Toyota Camry instead. It felt like they expected me to be desperate and accept whatever was available. When I reached out to customer service, I was told they were simply too busy to notify customers about changes which is b.s. because thats not been the case at other locations. Extremely disappointing. Do better!”
“I made reservations for a car when I made it to the office I was told that they see my reservation but sorry we don't have a vehicle available the one we had for you is at the shop getting an oil change..I go back an hr later I was told to wait until the next day. Come the next day I was told it will have to be Monday so I advise if you can rent from somewhere else go with that cause enterprise will disappoint you”
“My rental car broke down they wanted me to drive 45 minutes away to go pick up another car since that is where it was towed. I live 5 minutes away from an enterprise rental car. He never could tell me why I needed to drive 45 minutes away from where I live to rent a car. All he said was that no one had told him if the car that was towed in was there or not. I left and came home and called enterprise number at the airport and the lady gave me a number and the man confirmed the car was there. it took all of five minutes or less. I will be going to another location and picking up a rental.”
“Elkton MD Had an incident with damaged tire, tried to swap vehicles and was refused re-rental! Avoid this place! Unprofessional, sloppy and inconsiderate!”
“This company is dishonest. I warn anyone who comes near it because they pretend to be car lenders and deallers, take your money,
then disappear when you ask for a refund. Thank heavens, O R L A N D S E C * C O M
came to my aid and helped me get my money back within few days”
“Crystal from Enterpise at Harry Reid International was quick and fast!! Very nice and patient. She’s a pro at her job, not only does she do her job she takes care of the customers. Wonderful experience.”
“I returned my car after renting for a week in St. John's Airport. I forgot to take out my discovery park pass costing $150 which I had purchased for a year starting my trip month August 2024. I called the location but that didn't help, I called the lost and found and Angela Bath from Enterprise contacted me and helped me to receive my missing item. I had no hope but Angela was very helpful and exceeded my expectation. Thank you Angela and thank you Enterprise!”
“I have received the most horrible customer service from the Enterprise (Saunders location) in Laredo Texas. On Tuesday morning (9/17) p.m. the insurance company sent them the reservation so that I could pick up a rental. I was approved for a mid sized SUV. I was advised that the only car available was a minivan. I am not used to driving large vehicles, so I declined. I was told to call back in the afternoon when they would have vehicle available. I called several times and was advised that they had nothing (not even the minivan). As instructed, I called the next morning (9/18). This time I was offered an F 250 work truck. Again, I declined. I was advised that I would be contacted as soon as a mid-sized vehicle became available. It is now Thursday (9/19). I never received a call. I called the manager, who informed me that he had a jeep Wagoneer available, but I would need to pay the difference. I advised him that it had been days and their store had been unable to provide me with a vehicle. He proceeded to argue with me, stating that I had been offered cars, but I had declined. I informed him that I was not comfortable maneuvering big vehicles. He replied that if that was the case, why did I want a Wagoneer. I informed him that I had no idea what a Wagoneer was, but I wanted ANY car at this point. He stated that 1) a car had been made available. 2) The Wagoneer was as big as a suburban. I told him that I couldn't drive a suburban either and the manner he was handling my reservation was unacceptable. He advised me that I could call another location and offered to transfer me. This is the worst customer service I have ever received.”
“Terrible customer service and an opportunistic money grabber. Car dealer gave me a rental from them cause they had to do some repairs on the car I bought and 10 months later enterprise is asking me to pay $198 cause their relation with that dealer broke up. A week later they sent me a letter that I can’t rent a car from them again!!!! Instead of going after the dealership that didn’t pay them they come after the customer. Called 3 times asking for a manager and they just don’t care to call back. Pathetic!!!”
“I will never rent a car again they tell u one pruce on the car but when u get there to actually get the car that car is gone then the price goes up 200.00”
“Rented a one-way from Colorado to Wyoming. Colorado side hassled me about 'we don't take debit cards normally' and wanted a credit card - even though I had an online account and had prior customer rentals on file. I've never had this before, debit cards have been used on every rental from Orlando to Washington, same card even.
I dropped vehicle off following day and Wyoming side took 30 minutes to check it in AFTER I left. Thankfully, I made an point to arrive 1hr 30min before a 2nd day would be charged, but no reason to try to run out the clock. Won't be going back unless absolutely have to - very disappointing.”
“Brett was an awesome person to deal with at Enterprise!! He was friendly and so good to work with!! Process was very easy!! Everything worked out well!! I will never use anyone else!!”
“What a refreshing experience. I rented a vehicle at BWI and Lauren greeted me outside since I checked in beforehand. She was polite, professional and really cared. Way to go! I didn't catch the gentleman's name who checked me back in on Mon,9/18 at 1118am, he also incredibly nice and professional. I'm so glad I switched to Enterprise.”
“My rental car broke down twice in the time I had it. I also had to get one of the tires filled with air repeatedly. Finally I called them to come pick up the dead car and the guy with road side assistance was a total jerk. He would not fix the problem and then said he had to go so he could keep the line open. What the???? Customer service sucks and they don't take care of their cars. Never will I ever use them again.”
