“I recently made a reservation for a Jeep Wrangler at the Enterprise Rent-A-Car office on Carmenita, but I was notified that the vehicle was not available. I called four other offices in the Whittier/Norwalk area only to discover that they didn’t have any cars available either, and some locations were opening with no cars on the lot.
I reached out to customer service twice, and while my issue was escalated to a regional manager, I never received any assistance or communication from them. However, the first customer service representative I spoke with was very helpful and directed me to the Enterprise location in Buena Park.
The staff at the Buena Park office were professional, empathetic, and went above and beyond to meet my needs. They were able to provide me with a Dodge Durango, which was a fantastic alternative and exceeded my expectations.
While my experience with some locations and the regional management left much to be desired, the outstanding service at the Buena Park office truly saved the day. I highly recommend the Buena Park location for their exceptional customer service.”
“I don’t rent often. When I do, it’s always from Enterprise. I don’t care to see if any other rental company is running any specials or whatever. I, almost always, go to the River St , Cambridge location.
Transactions with Enterprise have always been a good experience for me.
My most recent rental was no different. The car I reserved was clean and ready when I arrived. I was quickly and efficiently checked in by Baki and was soon on my way. Baki happened to be working the day I returned the car as well and check in went very smoothly. He is very courteous and a pleasure to do business with.
I want to share a situation that occurred while I was out of town with the rental… The valet service at the hotel where I stayed, parked the rental around midnight. The next morning when I was ready to get on the road, they couldn’t find the keys to the rental. I was delayed for over 4 hours and the keys were never found. At some point I called Enterprise’s 800 number to explain my situation and see if there was any way to get a replacement key from a local Enterprise. Long story, short. The agent,Tianna ,was so kind and helpful and apologetic…even though Enterprise was in no way responsible for my dilemma. Tianna arranged a tow truck to pick up the rental and hired an Uber to take me to the airport to pick up a replacement rental. This took so much stress out of the situation for me; and again, Enterprise was blameless in this. The Valet company should have paid for every inconvenience.
Honestly, once I contacted Enterprise and explained the situation to Tianna, everything went so smoothly.
There’s no reason that I wouldn’t, always, choose Enterprise. I’m so grateful for such great service!”
“We just returned our rental car from Enterprise at Huntington Park CA. The reps there are so helpful. We had an issue with my card during the rental process but they walked us thru it. We were also glad that we got their car insurance because the car was dented while parked on the streets of Los Angeles.
We loved the car that they provided us. It was clean and fuel efficient.
We will definitely use them again next time.”
“Enterprise West Sacramento has good customer service. Kayla and Danira were professional and courteous very refreshing from other customer service theses days. Enterprise has unlimited mileage, great customer service and early returns, that's what keeps me coming back.”
“The entire experience at the Enterprise location in Greenville, TX was above reproach. Everything went smoothly with professionalism and customer care.”
“I rented two different times and locations recently. The first was at Altoona WI- the employees there are very helpful and courteous. The next time was at the MSP airport location. In addition to the desk employee being very helpful, Nina from the Exit Booth took time out to ask how my evening was going and was very nice!”
“Steve is the best Salesman we have ever worked with when buying a New Vehicle he was patient ,kind , knowledgeable about the Vehicle we were interested in l would Recommend anyone looking for a New Vehicle ask for Steve he Awsome at his Work!”
“The safe was amazing and went over and beyond to help me and others. They were very caring even being under staffed. It never showed. Rachel and Latoya were the best.”
“Anselm Nyanbuka in Arlington,TX is incredible. I called all over town to get a car in my price range. He was super friendly, professional and got the job done quickly.”
“I rented a vehicle from Enterprise through GEICO it was awesome they dropped vehicle of at body shop for me and that's where they picked it up they where concerned for me the whole time I had vehicle the vehicle I had was almost new top notch service they deserve 5 stars always mike”
“prompt service, excellent customer service. Rental car spotless and was immediately available.
No wait time, and 2 days later followed up on how the rental was driving.
5 stars, Enterprise montauk highway, great office.”
“These guys turned a giant pain in the butt into the easiest smoothest process and they couldn’t have been nicer to deal with thanks so much to the Cortland location for set me up with a car and explaining everything to the people that called that were more than pleasant and the Rome location it made it easy for a drop off in a dropbox”
“I had a critical moment while out of town and the people at the Enterprise rental location on military Highway in Norfolk Virginia went way beyond normal business was assistance to help me out. In particular, a Mr. Tecce really stepped up to help me out long after any business obligation required him to do so.
I was always an appreciative customer but now am a lifelong one. Thank you Enterprise and thank you Cole Tecce.”
“Tia at the Powerline and McNab location helped me with pickup and drop off. She was friendly and helpful. The process was quick and easy.
They upgraded me for free from a small SUV to a minivan. The vehicle was clean and easy to drive. I received a customer service call during the rental period just checking on whether I was happy with the rental and whether I had any questions. Everything about this rental experience was positive and I will absolutely rent from this location again.”
“On Friday December 13th I had to put my car in the shop for repairs. So I needed a rental car for a week while waiting. So December 14th, 2024 I went to the New Pelham, AL location and Mike Matthews was very professional, provided above and beyond service, and genuinely cared about my needs has a customer. I must admit I was not easy to deal with and turned down multiple vehicles because I wanted something comparable to what I drove daily. Through all my dramatic statements, anxiety, and freaking out thinking about driving in a basic car. Mike Matthews helped me by finding a vehicle, picking it up, and washing it. Just to provide me with what I needed to be a satisfied customer.
Mike Matthews thank you so much for being considerate, patient, skilled, and willing to help a true Bougie Drama Queen with a pleasant attitude and genuine concern. This vehicle has all the features that my car has and I'm very pleased with you for helping me to get it. You need a $4.00 raise. 🥰
If you need to rent a car please use the Pelham, AL location and ask for Mike Matthews, he'll take good care of you!!!
Super Satisfied Customer
Astria Smith ☺️🥰🤸🏽♀️🏃🏽♀️”
“I would like to recommend visit location on 97 st Edmonton. All staff members are nice professional and always willing to help. Rates are affordable and fortunately i got the car whichever I liked. Even the vehicle was fuel efficient and comfortable for driving. I really appreciate service and support. Thank you so much. Good luck to the friendly service of enterprise. Cheers 🥂”
