“Not getting pickup for car and didn’t get a car.employer continued to hang up on me.very rude employers.didnot tell me there was not a car in the
Council bluffs.the car that they let me lease a car that has bad tires on it.
I got a flat tire had to get new tire on it.continue to get the issue cleared
Up, but continue to get the run around.not very with this company”
“1. Hidden Charges - the bank recorded an international transaction fee.
2. The opening and closing hours on the website are wrong. I was asked to pick up the vehicle early because they close earlier than stated on the website.
3. The desk at the airport was unattended. The phone call wasn’t answered, left stranded at the airport.
4. The company charged $150 for cancellation, even though they didn’t show up.”
“Had no choice but to hire a car from this "company", was told by the employee upon collection of the vehicle that no damage was listed on the car, (my sister who had been charged for damage she didnt do told me to take pictures as they'll try everything to get a claim out of me) ! Told the employee this when signing for the car and luckily took pictures of the various damage on the vehicle that apparently wasn't there! Had the car for 1 full week dropped it to the garage where i collected my car from! A few hours later was called by the cant get a word in edgeways assistant manager to say the "boys" have just collected the vehicle and the is about a foots worth of damage to the lower passenger underside behind the front wheel arch and that i must have hit a curb and unless i had proof that it weren't me that ill basically have the claim put against me! I was so upset as i knew this weren't me that caused any damage let alone a foots worth to the car, i drove the car like i just passed my test! (Firstly if the "assessors" or "the boys" had been so critical of the car prior to my hire maybe they would have seen the damage was present prior to my hire and foregone me the distress of trying to prove it wasn't infact me driving it like a bumper car hitting curbs left right and centre! If i had not took my sisters advise and took pictures i would be massively out of pocket for something i did not do! The location of the damage would not be visible to 99% of the general public and believe they had prior knowledge of the damage to the car and was just simply "trying it" as nobody would have proof the damage was not there! The car was a black vauxhall corsa, luckily for me and unluckily for them i did have photographic proof the damage was infact there at the time of collection (time/location stamped photo) perhaps this vile companys false claim against my sister was your undoing this time! I dont know nor will never know if some poor customer(s) have been charged for said damage before or will continue to after but i do believe this company had prior knowledge of the damage and i was just another victim of perhaps a ongoing scam? maybe i shouldn't be so quick to jump to conclusions but maybe they shouldn't either! Never will i have any dealings with this company again( my advise to the customer is to take lots of photos if you feel like you have enough take another 30).....”
“I got a rental in Saint Joe Missouri because my car was wrecked which was not my fault. The remote on the car did not work the right front panel came loose from the car that had to be snapped back in then the car would not start on a Friday when I left work early I finally did turn over I called enterprise they did not have any rentals available until Sunday. I went to start the car Saturday morning would not even turn over. So then I had to wait for somebody to come and jumpstart the vehicle they finally showed up and I was told to take it to the airport in Kansas City for a simple swap out. Well let me tell you I’ve been here three hours or more everyone says they will help you but then you see them helping numerous other people and let me out at first I was totally ignored for maybe the first hour. Then they wanted to help me and every time they said I’ll be right back they didn’t show up again for another 30 or 40 minutes as I seen them helping everybody else but me. This was supposed to be come down to a simple swap for something that ran and now it’s cost me my whole Saturday dealing with this problem. I don’t even think I’d give it a one star right now. Customer service since Saint Joe was very kind and they was wanting to help but they had nothing to help me with”
“Rented a van from the Harrogate office. The van was covered in small scratches, and several dents and I pointed as many out as I could when I collected the van. I was told they were all under the size and nothing to worry about.
Get the van back to them and they suddenly spot a small looking scratch on the front bumper and home in on it. This is shown on the photo attached - it's the tiny scratch at the bottom near the wheel. The scratch was apparently bigger than their tool, but under the bumper where it couldn't be seen - the small area that you could actually see was way smaller than the acceptable limit.
They accused me of the damage (which I didn't cause, and was clearly related to existing damage that I had noted in the morning when I collected it) and proceeded to charge nearly £900 to my card - which I had specifically told them they were not authorised to do as I was contesting their claim.
Don't trust these scammers. I made the mistake of not photographing everything before I set off.
Update: the day after I wrote this review, Enterprise cancelled the claim against me and started the refund process - which can take up to 5 days. I'm not certain of the reason as they didn't make it clear, but I assume it is because I pointed out the damage was under the bumper and their damage assessment tool clearly states that scratches and scuffs under the bumper are not to be considered as damage.”
“Genuinely the worst customer service I have ever experienced. The rental was picked up, checked for damage and none was found. Once back at the centre they called me to inform me of windscreen damage. I suggested, that as it wasn’t discovered, it could easily have happened on the drive home, so the guy went to speak to his colleagues, then never called me back, so I naturally assumed that the matter was dealt with. I later discovered that they had then proceeded to just send a claim directly to to the insurance company. Obviously irritated by the underhand nature of this, I called to complain, but because I had the audacity to suggest poor customer service (calmly I may add) the customer service rep was rude, then hung up. I lived abroad for many years, so have a lot of experience with hire cars, and The service at enterprise is without question the worst!! Don’t even deserve 1 star. Use hertz or Europcar or literally any other provider, as they are cowboys who will scam you in whatever way they can!!”
“rented s Merc sprinter Luton back and tail lift . It was with a 1/4 tank diesel to which I added 40 litres a total of 58 litres. I drove to Shiney Row in Durham and picked up a fireplace and set off back. At a place just south of Wetherby on the motorway I ran out of diesel. It was 225 miles , the van had been showing the fuel warning light but I disregarded it as it was showing all the time even when I filled it up with the 40 litres. Other fault lights kept appearing all the journey such as rear light, radar sensors dirty as well the faulty fuel lights.
The as came to the rescue and took us on a low loader to ferrybridge where I put in another 32 litres of fuel. We arrived back at Nottingham with a 1/4 tank showing. An economy rate of 4.19 miles per litre. Total miles 310 less 8 on low loader divided by 72.
On returning the van to enterprise van hire I complained that this was unacceptable and could they investigate.
They didn't believe me or my passenger as the warning lights did not display when stationary.
They admitted they knew very little of the vans history or service record as it was from another branch.
They said over £100 of diesel for a 302 miles journey was acceptable. The warning lights were a figment of my imagination. They did not even start the van or test drive it to check my story about the warning lights.
In short they dismissed me as a liar and a blaggard. I strenuously argued my case at which point I was asked to leave the car park at enterprise van hire at Unit 2 Daleside Road Nottingham. I asked to speak to the area manager and raise a complaint. I was denied this, I asked for the AA report on the incident, they said I had been asked for my email address by the as man, I hadn't and a report wasn't sent to it They said the report wasn't sent to them even though the call out was by them on their contract.
I have no contact from the manager at Daleside Road, JAKE or the area manager. A complaint has not been raised even though they would not look into the matter.
They also said that false economy mileage figures by Mercedes-Benz account for the difference between their advertised economy figures and that acheived by their vans and cars. I acknowledge there is this to take account of BUT they don't double the mileage per litre rate.
In short their customer service is below that expected of a national company or is it just JAKE at Daleside Road Nottingham who is letting the company down.”
“Do not rent from the Shreveport Regional Airport. Tim is very unfriendly and not willIng to assist you unless you are a person of color. He was more interested in visiting with other people in the area than assisting me. For those of you not aware you need a letter of some sorts stating your state had extended your drivers license expiration date due to Covid 19. Yes they are aware of the extension but unless you have the letter printed and in hand you are screwed. Put this on your Notifications Enterprise. Stranded without transportation.”
“I had car crash and my insurer (Zenith) arranged a courtesy car through Enterprise Rent a Car. I was told what to do, what car and where to be.
Since then I had miss information from both companies, included telling me it is all fine and not to worry. Enterprise Rent a Car then called me to instruct me that I have to take the car that same day, with no warning and leaving me with no car if I had.
A few days later, once I had spent the last few days chasing the companies involved, rushing to find and buy a car the Enterprise branch then rang me. They asked if I was free for a discussion, I was not so I asked for them to email me. They instead took it upon themselves to take £141.08 without any information or invoice.
They were helpful and friendly company on the first day and until I took the car. Once they had me signed up they changed into a miss informing and dishonest company. Please take your business elsewhere, do not risk being in a similar situation to me.”
“Absolute joke company, ripped us off after we pointed out tyre damage and scratched wheels before we took the car from Heathrow branch, we were told tyres and wheels are not registered so don't worry about it. Returned the car after the renatl period had ended, they then claimed we ruined the same tyre we pointed out - charged us a full £300 for an old 'damage', claimed the damage was signed for with no proof, and took an extra £100 in a separate payment. When I called to follow up, they cited that it was for a bumper repair, then changed their tune back to the tyre baloney after passing me from pillar to post. Nice way to boost your sales, Enterprise! I wonder how often it happens? The staff are a joke, and the website is equally as pitiful. Read the T@C's properly as they will clean you out if you are not careful.”
“Be warned I hired a van for weekend from Grimsby depot all god took it back got checked deposit returned then 10 days later letter stating damage to van they are charging me so I stopped my card and rang them they said van had damage down the side to the value of £2,500 I said it was checked in no damage they said they missed it I laughed this was the whole side caved in since then had threatening letters I have wrote rang now two months later they say not my accident but no apology al all disgusted with the customer service how many people have they tried that scam on and have paid”
“i rented a car from Rock ferry branch. car was washed seconds before i was supposed to inspect it for damage. Took lots of photos. went on holiday. returned car and told staff that warning light had just come on for low tyre pressure. manager said to get damage form??? tyre was pumped up and light went out. then same manager came out and accused me of damaging car. explained again that car was soaking and water was cascading down panels. then was told that £1000 was needed. i only had £80 to last till payday but they took that anyway. I reviewed photos when i got home and when you zoom in you can see where the damage is. i phoned the depot and forwarded them the photos and asked for my money to be returned. Emailed the ceo, branch manager, regional manager and national manager as well as the escalations team. all i get is emails saying the issue is resolved?? and all information has been forwarded. Still have no money. Just keep getting snotty emails from Marketta from escalations team telling me that my claim will be dealt with when they get round to it, no time limit. They cleared my bank with no warning but apparently getting your money back takes a considerable amount of time. So i am using that time to warn people about protecting themselves if they are thinking of hiring from Enterprise rent a car. Take photos of everything. Dont get a puncture or you will be billed for replacement tyre. I have never known a hire company like this in my life!! when female manager "spotted damage" she phoned head office and said damage would cost, at most £150-£180 so why would they need to take £1000 from my account, and that would have been if i had damaged it...which i didnt.”
“Avoid, avoid!! Terrible service from the Enterprise office at Bilbao airport. When returning a hire car, the girl behind the counter (Naiara) inspected the car and decided that there was a chip on the windscreen, which was invisible to us. On much, much closer inspection it looks like there may be a tiny mark smaller than a mosquito. She started scratching it with her metal pen and made it several times bigger. Then proceeded to charge us for a brand new windscreen. We took pictures of the mark. A few weeks later when we receive the bill and new pictures of the damage from the repairs garage, they show a completely smashed windscreen!!! And the invoice states broken windscreen. On further investigation it turns out that the repair garage is also located at the airport and probably run by the same company that runs the Enterprise and Atesa franchises in Bilbao airport. We called them multiple times to clarify and they were obstructive and extremelly unhelpful. Enterprise head office should be investigating how these people at Bilbao airport are representing the Enterprise brand and company name. The service that we received was awful, and their behaviour was more suited to backstreet dodgy dealers than to a reputable multinational company. Enterprise should be embarrassed of how this Bilbao airport office is trading under their name.”
