“Submitted electric reading - account massively over estimated. Partly my fault for not providing readings. Checked account to check updated credit (I'm already in credit for £589) but no reading showed. Updated it again and noticed there was a meter reading entered over a year ago for a reading higher than my current usage. No actual reading has been done for years so clearly records are inaccurate. Called customer service and was told third party agents carry out readings so couldn't tell me how this had happened. I explained no-one has been inside my house to complete a reading. I was advised to send an email which photos of my reading and while I was writing it, the reading I'd added (again) was removed from my account. No message or reason given. Seems if they don't like a reading it's deleted. I sent the email to the address given and haven't even received an automated acknowledgement indicating when a response will be issued. I was told by the customer service representative that messages should be dealt with within 48 hours but that they get a lot of emails so could take longer. I also checked my gas account and noticed Eon estimated my gas use lower than their estimate of a previous month so why customers can't do this isn't clear. It also took 20 mins to get through on the phone and no estimated waiting time was given while I was waiting - just repeated messages directing me to use the website. Very poor - no-one takes ownership to look into an issue or resolve it. What is customer service for?”
“Be nice and don’t ignore. Glory be to almighty God, who made me recover my fundz and my life after I met a woman on Discord who claimed she was an investment specialist and made me send her 60k a few days after we started communicating. I lost a lot more than that the next day after she mysteriously got access to my retirement account, she made away with everything. The pain was unbearable. God Willing i met an old classmate at the local bus station who introduced me to a recovery person. We started the recovery 4 days later. It took less than 48 hours to receive the funds in my personal account. Only obstacle we encountered was viruss issue which he worked on and we were perfectly back on track. My friends, if you know anyone in such a situation or you yourself, kindly reach out to the same agency who did mine, you will not be disappointed, it is very convenient. this is their contact below,
EMAIL: (dorisashley71 (@) gmail com)
Whatsapp and xell : +1--(404)--721---56--08
I Love You all.”
“Stay away from this energy provider, I finally moved to British Gas and have been chasing my credit refund from over payments for 3months.. constantly being promised 14working days and then being told there is an error on their system.
Still chasing”
“Worst company I've ever had to deal with.
Firstly, they added a £800 charge to our account out of nowhere (after we've only been at the property for about a month or two!). After about half a year or longer of trying to resolve this issue with them (and being ignored for all this time) they tried to take legal action. It had to get to this for them to finally realise their mistake and take off the random charge they added to our account.
Now, 3 months after leaving the property and closing our account (we emailed them to close the account on the date of our move out which they confirmed they will do) they have sent us an email asking us to pay for the bill for the property we left. Again, they refuse to accept when we say the account is closed and keep harassing us this time over email. We are now with OVO energy and are having no issues.
Stay away from this thieving company!”
“The in home display for our smart meter stopped working and Eon outright refused any responsibility but instead suggested we paid for a third party product to replace it instead addressing the problem with their own product”
“this is an avaricious company that charges without giving a service in any other business it would be classified as theft .They even charge money for removing their property. This shows what a dreadful Company it is I wonder if the German holding company approves of the greed this operation”
“0 Stars. I hate Eon. I don't know how you could live with yourself if you worked here. I have written evidence of every claim. They harassed me about smart meters for years despite being notified multiple times that property is ineligible. Lied continously about removing me from mailing lists. Communication is APPALLING. If they reply to emails at all which is about 50/50 it can take weeks, and even then they will have totally ignored AT LEAST 75% of the content of whatever you said. They REFUSE to answer questions or provide explanations for actions taken. I emailed the CEO over 2 months ago and have had no response, so they're consistent (/ly terrible) at every level. They told me my meter was faulty then refused to investigate it for over a year (changed supplier) despite legal obligation to investigate. They sent engineers out for the wrong kind of appointment TWICE and offer lower compensation than the value of the work I had to miss for no reason. Their staff are really rude and ignorant, basically told me I was lying about claims I had written proof of, always ignoring most of my questions or requests. They illegally shared my personal data with a third party and have yet to acknowledge this severe error. They passed my account to a debt-collecting agency after stating IN WRITING that they wouldn't do that. Then after I got the debt letter they told me it wasn't genuine (IT WAS) and to throw it away, which would have resulted in a court summons if I had followed their instructions, so lied to me for a month about how my personal data was being shared. It took me ringing and emailing every day for over 2 months (over 22 hours spent trying to fix THEIR mistake) for them to reclaim my account from the debt-collectors, and for all that they offered me £30 and refused to even guarantee that it wouldn't happen again. Since the ombudsman is a useless, impotent organisation that offers 0 oversight of the energy companies (they aren't empowered to punish energy companies, therefore have 0 leverage to prompt behavioral change or adherence to rules by energy suppliers and can't in any way make the suppliers treat customers fairly and transgressions by supplier results in 0 tangible repercussions), I'm thinking this will be going to court.”
“Worst of the worst ,,bunch of tiefs I se them every day are robbing people,,cutting the power and gaz without any reason,,and you have to pay almost 100 Euros to conect it again,,,Worst of the worst,,garbage”
“Switching suppliers not happy with EON at all.
Have not been refunded for my account being in credit.
It's shocking what this company is allowed to get away with!!”
“Don't join this supplier I have been battling 6 months for my bills as they registered my neighbour's gas meter on my account instead of mine and couldn't sort this simple issue that wouldn't have happened if they have done the ground work and check the details, after finally refunding me my gas bill and agreeing to let me close my account with no fees, they are now over pricing my electricity bills and charging ridiculous amount for my last bill.. Total scam this company and incompetent customer service always liaising with different people no one check any information I had to repeat the issue on my account everytime with different people, total internal miscommunication their customer service not even submitting my details correctly to solve the issue .. Stay away! I am joining Octopus Energy and their customer service is already 100% better, liaising with one competent person rather than Eon's Mess.”
“AVOID!! These are ok until you switch and leave. I have contacted them 4 times to get my credit refund (approx £195.00) was told as soon as the meter readings are received your refund will be issued immediately. Then got told they issue refund until meter readings are finalised (but they already said they had them). Then told me 3-5 working days for refund but this could take longer. 2 months on & I still have no refund! Customer service agents are not professional or compassionate just rude! I would not recommend!”
“Eon are a disgrace , totally cocked up our solar panel set up and ended up with two accounts now and months later still not set up and asking for our previous supplier readings yet we are already with eon next .avoid these people no customer service at all just a waste of space .”
“If you are a victim of a scam there is a chance of getting your money back provided you got evidence of the reported scam. We guarantee you a safe and secure recovery. 100% reliable . Message me via email (dorisashley71 (@) gmail com) for more info Be careful of most of this online investment.
WHATSAPP: +1---(404)--721---56--08”
“This company is shittiest ever. Scammers make you pay for the elctricity you didnt even use and also the meters are faulty. To top it off worst customer service. There should be legal action taken against this company.”
