“Unbelievably rubbish Bereavement team.
I tried to notify them of my deceased mum to switch an account and I've waited 7 days with nothing done at all.
They seem to employ people who act like they're sleeping, and uninterested in the customer also don't know their job.
I will be switching my dad over to a real energy company who employ responsive admin and of which I use myself without any of this hassle.”
“I live in a flat on my own eon took all of my money out of my account last September which left me in a huge mess. Say I owe them £800 have been paying them £60 per month I have all receipts. Still treating me to pay that whole sum which I can't afford all at once. I have no heating ,just put on extra clothes now they are threatening court on me and I am paying £60 per month and struggling like a lot of people worst company out.”
“I had a problem with my smart meter (rubbish ,don't get one ) not sending reading to EON also my indoor display doing funny things . Had a visit from an engineer who got the meter to communicate with EON Next . He told me he tried 3 new indoor displays but they were all faulty ! He, was going to take away my old display ( I had to ask for it back ) he told me it would no longer work .He told he would arrange for a replacement ,this has not happened . EON don't know anything about what this engineer did ! After many emails EON have told me the unit is only covered for 12 months despite the fact it was their so called engineer that broke it .Fed up with being lied too . If you want to deal with a competent and honest energy company this is not it . AVOID”
“this company is the worst energy company I have ever dealt with - in every aspect of there work
They are simply incapable of sorting any issue - supplying proper VAT invoices for the amount of energy they take
PLEASE DO NOT USE THEM !”
“Having been charged 5x the national average based on house size and occupancy, I told EON the meters are clearly faulty, with evidence that neighbours usage is going through mine, and their response was like Goodfellas “f**k you pay me”. They refuse to send an engineer unless I pay them ! This company is a criminal conspiracy to defraud taxpayers. PLEASE Keir Starmer kick these crooks out of the country.”
“Took a direct debit twice so made my bank account go into an unarranged overdraft. Am hoping the bank declines to pay the second one. If I get charges I will be complaining and asking you for it.”
“Account A-455E0C97
24 Braeside road. SW16 5GB.
I have been in the property since the 22nd January current. First time I got a bill from EON was on the 22nd of May. £93.54. I phone in the same day asking for a breakdown in the charge as I wanted to know what I was paying for each individual month. Customer service said that would take about 2 months to process. And no more. I assumed I would once again get billed however this time informing me how the charges were made up.
Got another bill sent out a day later, the 23rd of May, informing me I now had to pay an extra debt collector fee of £20 which at the time was not even an option as there is in any event a week to pay the bill.
And another late payment bill of £10 pounds when the initial agent informed me of nothing other than it would take 2 months.
SO EON IMMEDIATELY CHARGES A £10 LATE PAYMENT BUT ALSO IMMEDIATELY, THE NEXT DAY CHARGES A 320 DEBT COLLECTION FEE. OUTRIGHT FRAUD.
And this entirely due to the negligence of Eon that did not even bother to put in Flat numbers. There are 6 flats in this building and naturally no one was picking up mail addressed to the building. Till the Landlord took all of the mail which is when we first heard of this.
To top off this amazing service, a female agent kept me on the line for about 20 minutes and then came back to put the phone down on me.
R Granja
,”
“This company is biggest scam in this country, please don't go with Eon next if you want to save some money for yourself.
Very rude costumer service
They are not professional.”
“No stars would be more appropriate
Just taken over bills with this company who are utterly incompetent on every level.
Charged for wrong period for wrong amount. Sent to credit company before any invoice or similar sent. Avoid like the plague 🤯”
“Took money out of account on 2 occasions without permission, £320 in April 2023 then again in may 2024. Both times my bank refunded the money and eon can't explain why they took it in first place. Changed provider now and would not recommend eon to anybody. Customer service is shocking, prices don't make sense and they steal money and tell you to deal with it at bank.”
“Been waiting for ages to get my smart meter reconnected to WiFi but all I'm getting is bs from you I was promised to be reconnectied on the 24/05 2024 but as per usual that was a lie even though I was supposed to be top priority you were supposed to email me the same day but no yet another lie your customer service is non existent you don't care about your customers all you care about is taking money from your customers”
“About three months ago had a bill for £190. two weeks later I noticed EonNext had taken £1190.00 from my account. It took me ten weeks to get the money back> So I do not trust them but send monthly meter readings so my bills are accurate. This time I got an email back so obviously nothing to do with me about another customer and probably the fact they ha difficult in paying. Apart from the fact this careless and dreadful mistake was unfair and unkind to the actual customer I then emailed three times and once to their CEo. Never got a reply, never a sorry. Nothing. Nil. This is not the first time I have had dreadful customer service from Eon Next. This company has been fined and rapped over the knuckles by the regulator for their appalling service. They do not care about anything or anybody”
“I have had a faulty or not working gas meter for over 2 years. I keep contacting them and sending emails. Their response is nothing more than rubbish. They are collecting 100's of £, so they don't care. The most stupid and arrogant company in the wolrd. Avoid them like the plague.”
“I am in a 2 bedroom flat with a child we use hardly any electricity because these money grabbers have totalled out bills from £60 a month now out of the blue to over £200 a month. This has caused me so much distress and no staff is willing to negotiate but make my life worse and worse bombarding me with calls and emails for money and debt of over £2000. Luckily the ombudsman’s are willing to take on my case and fight against these money grabbing a*sssholes”
“Suddenly my electricity charges are high..I never used this much. And suddenly I have a pending payment 648 pounds. What nonsense is this. U people stealing our money”
