“Completely incompetent. Was forced to go on Direct Debit to get the cheaper rates. They confirmed it was set up and I didn't need to worry. They then fail to take 5 payments despite emailing me to them me the payment was goin out on 4th of the month. Even though I have pointed this out on 5 separate occasions and was told it was all fixed, I am being emailed to say I am behind with payments.”
“Account number A-F1B699BA
Customer service grossly incompetent.
In July at renewal of contract company agreed to bill me monthly on basis of reading and not fixed direct debit. After many conflicting emails and letter to CEO I was assured the contract would be variable direct debit. Now received email demanding large lump sum an extortionate fixed debits. Repeat the company is incompetent save for supply of fuel which in consequence if this review will probably be cut off.”
“This company is a total SCAM company! Harrasing my partner.. putting CCJs on her account..she's a millionaire!! The ombudsman have already done a report on them and we are now contacting the local and National Press to draw attention to them and to warm others to AVOID this company at all costs! Legal action now commencing!”
“Awful company! Have been charged £2k for a months electrical bill after already paying £1600. I have a 8mw solar system! My wife and 2 girls living at my home. Now have to take legal action. This has made me and my wife ill. Today I explained this to the eon operator 6 times and he put the phone down on me! Avoid avoid avoid!!!”
“Rubbish,rubbish and rubbish again. Stay away from this company. I purchased my property over 2 years ago and from day 1 of joining them I have had nothing but rubbish from them. First problems were with my new account, previous owner had died but company insisted I was her - eventually sorted after umpteen attempts for them to understand the word "deceased". I then start having problems with payments, finally get that sorted then problems trying to get a Smart meter and that was over 2 years ago and STILL they won't give me one, apparently I already have one when I clearly DON'T, then after covid they decided they would increase my monthly payments by over £200 which I politely told them NO they won't. Eventually sorted that but only because I threatened them with legal advice. I now only pay them for what I use, I will not pay them a set amount each month and I don't care if it costs me a couple of quid more, at least this way I know what I owe and it gets paid and they dont have my money sitting in their banks earning interest for themselves. STILL NO SMART METER so when I keep seeing all these adverts in the media and on TV I want to scream as they make it sound so simple to just get one when in reality it's a nightmare or is that just this horrendous insulting company whose staff think it's ok to lie, insult and belittle their customers, those of us who actually pay their wages as I pointed out to an arrogant little !!! one day after I was fed up with listening to his rubbish about how it's my own fault apparently that I don't have a meter, as I pointed out he should have a little more respect for his customers and that I and many more people pay his wages, he just said "No you don't, the company does" I rest my case about this company being useless !!!”
“First off my mum been with them years, but there no loyalty from their side they keep estimating the meters even though she send in the reading, They keep saying she in credit with the one and then another person saying she owes money. They keep taking out more money then there supposed to on direct debit so we had to stop it and There refusing to let us have a smart meter because they know that they won't be able to estimate the meter and get more money. This company is Greedy and unreliable”
“I have literally spent years trying to get E.ON Next to set up a direct debit. Simple? Apparently not. As arrears accrued and I continued to try to get them to set up a direct debit and then payment plan to no avail, E.ON unlawfully harassed me with texts and threats. I took my complaint to the ombudsman and he upheld it. I then asked E.ON yet again to set up a payment plan. Guess what? All I had in response to my multiple emails were more threatening texts from them. The ombudsman
even contacted my ‘case handler’ at E.ON to try to get them to comply without any result.
Husain of the 'Escalated Complaints' team agreed they had provided exceptionally poor service...and then proceeded to provided even worse service, again failing to set up a payment plan, promising me that they would stop any form of collection activity while dealing with my complaint when they had already passed it on to debt collectors in breach of FCA rules and deadlocking the complaint when he had backed himself into a corner, claiming that I had refused to progress it.
I even went so far as to email the CEO of EON in Germany as well as in the UK. Neither had the courtesy to respond. E.ON Next will lie, cheat and steal with impunity. They are a truly appalling company who have caused a lone parent with a disabled child endless and needless anguish. Don't go near them. I'm taking them back to the Ombudsman.”
“-1* if I could have put -1*. Total rubbish company. I'm on day 3 of no gas they sent me a code to be able to top up £9 but the code didn't work in the co-op was told I had to go to a post office which I did and they had no pre payment cards. So 4th phonecall to eon next I was sent to a corner shop who had cards and gave them the code come home and nothing on the card. No help whatsoever from eon next and no gas for the foreseeable future. So much for customer care for vulnerable people. I've already applied to change to another company.”
“On closing my a/c with E-on a cheque was issued to me for £159.14. They spelt my name incorrectly Davis instead of Davies! I have made several phone calls to get the cheque reissued. The original complaint has gone on from April 2022 it is now September 2023. With this cheque issued 7 months ago. Agents assure me the replacement cheque will be posted with 2 weeks but it never arrives. Now they want me to take this simple request to the ombudsman!! How ridiculous! What & wait another 7 months.?????”
“AVOID Eon Next like the plague if you value your mental health. These greedy, unprofessional and unethical leeches have harassed and abused me everyday for over a year causing me unbearable stress.
Over a year ago, you wrote to me saying that you are sorry for not sending me gas bills and that the account setup error was your fault. All this while I was paying the agreed montly payment by DD. You then unceremoniously dropped a bill of over £1,300 and threatened to increase my DD to over £500 per month. For a family of 2 that did not make any sense. When I asked you to account for the charges, you got caught and had no choice but to refund me. That's when I knew I was dealing witha bunch of SCAMMERS. I warned you I will cancel my DD if you cannot accurately account for what I was being fraudlently charged.
I have completed payment of the amount you have claimed I owed and switched to OCTOPUS ENERGY, who have been so amazing that I wonder how you lot are still in business. I'm sure its only a matter of time before you are caught with your corrupt practices and go bust!
I note that a total of £50 has been corruptly and heartlessly added to the account being so-called late payment fees/debt collector fees etc.I have been paying £400 each month to pay for your error but that does not mean a thing when you are blinded by greed.
HELL WILL HAVE TO FREEZE FIRST BEFORE YOU GET A CENT OF THAT £50.
I will vigorously defend this position in any court and I put you on notice that if there is any negative impact on my credit record due to your callousness, unprofessionalism and outright greed, be prepared to explain your nastiness in court.
On 8th December 2022, I got involved in an accident. While I was still dazed and trying to get to grips with the situation, your E.ON next representative called me. I answered thinking it was the insurance company or police and when I explained to him that I've just been in an accident, instead of hanging up, the guy kept on insisting that if I cannot talk now I must give him a time for him to call back to discuss my energy account! That is the height of insensitivity.
Enough of the abuse!”
“This has been an incredibly disappointing experience for me. I've encountered a complete lack of transparency with Eon Next. The call centre representatives have provided false information, and the bills I've received seem ad-hoc with no valid explanations. I've noticed random charges appearing and disappearing without any clear reasoning behind them. Even more frustrating is that I receive calls from ten different people on the same day, yet none seem capable of providing a resolution.
I'm left with serious doubts about this company. It's baffling how they could forget to charge us for a whole month and then suddenly remember it after ten months, all without any explanation. When I brought this issue to their attention, they added around 20 more deductions and charges, further complicating matters.
I'm deeply disappointed that I haven't received a satisfactory solution to these problems. I strongly advise against placing trust in Eon Next and suggest avoiding their services altogether. Even my landlord, who has been dealing with them for two years, has an ongoing dispute with them, which speaks to the recurring issues they seem to have.”
“The worst company I have ever had the displeasure of talking with. They are overcharging me by putting more energy into my day rate vs my night rate. Despite over 20 emails and numerous promises they refuse to deal with it. Avoid!”
“This company is beyond the pale. I pay by DD every month, send readings every month and always have. In June 22 I was £253 in credit but despite this and £400 given to eon by the gov they send me an "estimated"bill in july for £1400. I've had no heating on since Apr, boil the kettle 3 times a day max, laundry 1 per month, it's a 1 bed flat and I live alone. Customer service is useless and clearly have a set dismissive answer to all complaints. I've phoned 7 times and as other reviewers have said, they say they'll look into it and call back. I've had no call backs. 6 weeks ago they tell me billing will look into it and resolve it, no call back but they added another £200 to my again "estimated" bill. I called again today and they assure me its correct as its a catch up bill because there was a long period with no readings which is a lie, I send a reading each month. Then he says we can offer ways to help - the line went dead leaving me fuming. I don't have the money and have no idea what to do. I am partially sighted and have no income. Avoid these parasites, they'll break you.”
“Avoid this company at all costs. Different amounts applied throughout the month but no one can answer questions regarding prices and usage! They have suddenly hit me with a debit of almost £1400 which I only realised when I spotted my upcoming direct debit was about to double in order to clear the debt! I’ve now been trying to resolve this for weeks and unbelievably was advised by ‘Emily’ to cancel the direct debit and wait for a debt collection agency to ring me when I asked to pay my original amount going forward and then at least £80 extra over the phone each month until I catch up! Everything offered was refused, despite the fact they advertise that they are there to help if people are struggling! We were then offered £50 compensation if we agree to cancel our complaint which is in actual fact bribery! I’ve never known a company who refuse an offer of payment and tell you to cancel your payment arrangements which just puts you more in debt! No mention of how this bill has suddenly gone so far into debit just a massive bill and no help or a reasonable effort to come to a realistic solution! Impossible to speak to a manager or be given the number to contact one and no one ever rings back when they say they will. Awful, rude and dismissive staff who are patronising and make you feel small! Avoid at all costs unless you’ve got money to burn!”
“EON making refund of a plus credit balance as difficult as possible now that I have moved home. EON notified in July of the move and that the sale of my house would be 11th August. Sent final meter readings on the 11th August. Moved to Australia and EON have asked for more meter readings. EON admin seem to think Australia is a North London location.”
“Made up bills taking money off when it should have been credited.Spoken to at least 20 customer service advisors since may .They say a manager will ring and then no phone call.Eventually got a name and a complaints number .I have never dealt with such a dreadful company.They have still not sorted the bill out and are still holding on to my money .Avoid at all costs .”
