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ERG Facilities Ltd Reviews

2.4 Rating 487 Reviews
34 %
of reviewers recommend ERG Facilities Ltd
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Phone:

0800 038 5657

Location:

ERG Facilities Ltd10 Journeymans WayTemple Farm Industrial EstateSouthend-On-SeaSS2 5TF
Southend-On-Sea
SS2 5TF

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ERG Facilities Ltd 1 star review on 3rd November 2023
Anonymous
ERG Facilities Ltd 1 star review on 15th October 2023
RF Plumbing And Heating
ERG Facilities Ltd 1 star review on 15th October 2023
RF Plumbing And Heating
ERG Facilities Ltd 1 star review on 28th March 2023
Anonymous
ERG Facilities Ltd 1 star review on 28th March 2023
Anonymous
ERG Facilities Ltd 1 star review on 16th November 2022
Anonymous
ERG Facilities Ltd 1 star review on 16th November 2022
Anonymous
4
Anonymous
Anonymous  // 01/01/2019
Bloody hell where to begin these bloody people are unbelievable and should be shut down by trading standards unforgivable their price their lying about engineers coming my poor son and his wife waiting for a toilet to be unblocked for hours I will be spreading the word maybe even a small courts claim in progress unprofessional and not qualified workman rubbish
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Posted 2 years ago
I’ve just had an electrician to rectify your contacts shoddy work was in my house 17 mins disconnected. One wire and I was charged £165 shockingw
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Posted 2 years ago
I WOULD NEVER RECOMMENDED ERG to anyone. I called ERG for a wasp issue. I was told it will cost me £125. If another nest is found, that'd cost me an additional £45. To that i agreed. The guy turned up to pump powder in the roof. Then came down, looked at another part by out guttering and a wasp telling us theres another nest. Apart from one wasp no other wasps were there but then its his word against mine. I didn't ask him to treat the other area, but he went ahead. I was INVOICED £204.00!! I put in a complaint that i did not ask their guy to treat an additional nest (which there wasn't) plus, was never told of the 20% VAT on top of that! Total rip off and scammed by them. The wasp issue hasn't changed, and won't follow up but my Complaint was dismissed as you paid for what you got. The initial customer service i had when booking and with their rep who turned up was exceptional. I was really looking forward to give a fantastic review on trust pilot and my social media blog. But the service thereafter has been nothing less than a nightmare. I FEEL SCAMMED AND ROBBED OF MY HARD EARNED MONEY.
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Posted 2 years ago
Came about an electrical problem, charged me near £200 made the problem worse no refund AVOID
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Posted 2 years ago
This company is a disgrace. Ordered an emergency plumber on a Saturday and was told someone would come between 12 and 4pm. At 3.30pm I received a call saying an engineer wasn't available but someone could come on Monday. I cancelled the job and waited to call a trusted plumber on Monday morning. Avoid this outfit at all costs.
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Posted 2 years ago
This company should be shut down - the service they provide is appalling- asked for a plumber - someone turned up in a Locksmith van!!!! When I questioned this he said oh that’s on my other van!!🤪. Had told at time of booking what part was required he turned up with no part saying he’d used both parts up in other jobs in the morning!!! 😮. After 10 min of wasting time told me it was a 3 hour job - joke! Told his office to call him and tell him to leave. Complaint on the way and blocked payment under section 75 of credit card. You have been warned
ERG Facilities Ltd 1 star review on 12th August 2022
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Posted 2 years ago
You charged me £125 plus vat what for I don't know plumber was 3 hrs late to start with said it was a faulty transformer next day you wanted to charge me £600 pounds plus labour and vat for a new pump and transformer I only needed a new transformer I got it done by another plumber for £230 .I should be getting my money back I shall never use your company ever again And I shall this on to my ombudsman.
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Posted 2 years ago
Local plumber turned up to remove my old electric shower and supply and fit a replacement. The plumber replaced my 7KW shower with a 10.5KW shower. I was worried that the new shower was too powerful for the existing 6mm supply cable, the plumber assured me it was safe to use. I employed my own electrical contractor to inspect the work carried out by ERG, his report condemned the installation as unsafe. Raised a complaint with ERG and went through their complaints procedure. I asked for a full refund which they rejected saying the engineer they sent had stated the work was carried out to industry standards. I have employed an electrician to remove the shower ERG installed and replace it with the correct 7KW shower that complies with the 18th edition of the wiring regs. These people are cowboys steer clear at all cost. I am now pursuing a full refund through my credit card company.
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Posted 2 years ago
Told plummer would be with me between 11am and 4 pm OH he forgot turn up but went to a house in the same close so they build me Rang next day and told someone would be with me 12 noon and 3pm still no one Totally useless company would definitely no recommend to anyone
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Posted 2 years ago
This company is a rip off. Their prices are excessive and they don’t pay their contractors in the agreed time frames. STAY AWAY . You have been warned
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Posted 2 years ago
Don’t use this company. Was promised an electrician would arrive this afternoon 12-4pm. Got a call at 3.15 saying the earliest they could attend was 7pm tonight. I have taken this afternoon off work to wait for them. Will not use them again. Terrible service.
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Posted 2 years ago
Was not told about vat being added workman only there 5mins absolutely not worth money would not use this company ever
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Posted 2 years ago
Asked for quote hard of hearing which can be proven 81 yrs . Took 4 mins to do job sent bill for 132 pound still have wasps refused to send Banking details over phone my banks advice there banking details not recognised so told them to sort it out but like every one which I has seen the reviews because ones I read were saying how marvelous they were .now saying I was qoited price must have just been a very quiet whisper because I never heard NO WAY WOULD I HAVE SAID YES TO THAT PRICE FOR 1 SMALL NEST
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Posted 2 years ago
Got my bank onto investigating these fraudulent thieves today. Had to wait, by banking (visa card) rules, apparently , for 15 days, to begin the process of getting my money back. If you have been scammed by these thieving scumbags, please do not give up trying to get your money back from them. Just heard that they HAVE been shown on "Rogue Traders" before. They should have been shut down a LONG time ago. They sent a "plumber" to replace a leaking pan connector, at the back of our toilet. "Plumber" looked at it & told me "You'll need a new toilet to be fitted" ... "Because the toilet might be fixed down with cement & I don't want to risk breaking it, by trying to move it, to fit a new pan connector." Hmmm ? He took a photo of the toilet & left. No repair done. Got a REAL plumber in , the next day. He easily put his craft knife into the SILICON holding down the toilet pan to the WOODEN floor & told me that the "cement" story was total B*LLSH*T & that the screws holding the pan down to the wooden floor were easily unscrewable. Just needed a new pan connector fitting. ERG's "plumber" clearly preferred payment for "looking at the job" for five minutes & getting paid for doing so, rather than doing any work at at all. ERG ask for your bank / credit card details , on the phone, before they even arrange for somebody to come to your home. I should have, in hindsight, hung up on them before I foolishly agreed to paying a "first hour's labor charge of £155. 3 days later. these scumbags took £186 from my bank account. £186 for knocking on our door & saying that he couldn't do the job. Nice people, ERG ? I'm working hard on minimum wage & these parasites have charged me almost 4 days wages for just knocking on my door. Ironically, the "plumber" (ERG's "tradesmen/women") are sourced locally & the bloke, who told me he had got lost looking for our home, had only travelled TWO miles away from HIS home. When I asked the "plumber" if I would get charged for him NOT doing the job, he said "yes, more than likely" .... & also said that ERG had NOT paid him for the work he'd done for several weeks before & that he was still waiting for them to pay him. Errm, well no surprises there, eh ? AVOID "ERG facilities Ltd" like the plague ! They are cheating, thieving scumbags.
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Posted 2 years ago
I am electrical contractor. I received a call from ERG facilities to go out to an elderly gentlemen who had an electrical fault with his RCD. It was only 2 minutes from my house so I attended to find that a self had fallen on the consumer unit and knocked the RCD down. All it needed was to be reset. I was in the property for 10 mins maximum. They charged the elderly gentlemen £170 for something I charged them £50 (I did not know this before I attended). 3 months later and I still haven’t received any payment. Absolutely shocking company. Do not use. My advice would be to use local recommended tradesmen.
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Posted 2 years ago
Shocking customer services from a female member of staff who I just spoke to. Rude and dismissive. Will not be using this company for our plumbing repair.
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Posted 2 years ago
Would give them ZERO stars if it was possible. Erg facilities are fraudulent, thieving scumbags. Don't even bother contacting them ! We had a leaking seal (pan connector seal) at the back of our toilet & needed it fixing / replacing. The "plumber" they sent knocked on our door, looked at the job (took a picture of the leaking seal) & then told me (his words) " I can't fix it, because I might break the toilet, by moving it to fix the seal. It's been cemented in". Left ... leaving us with a still leaking toilet. We had a different company in to look at it a few days later & the guy told me that the story about "probably breaking the toilet, by moving it" was total & utter b"llshit. He showed me how he just put his knife into the silicon seal (cement ???!!! hmmm !) holding the pan to the wooden floor & was able to move the toilet pan by simply undoing the screws that held it down. Days later , ERG thieves stole £186 from my bank account ... for spending a few minutes doing absolutely NOTHING ! These fraudsters ask for your bank / card details before they even attend the job. BIG mistake on my part, I know, giving them the details , BUT it still doesn't excuse their immoral & disgusting tactics. NO chargeable "LABOR" done, no job done & gone in a few minutes .... cost £186. I have to wait 15 days, apparently, before my bank can enter the matter into "disputes procedure", which obviously I WILL fight tooth & nail , to get my STOLEN , hard earned money back. No doubt, though, these rats will have some kind of "small print" as a loop-hole with which to obtain money via false pretences. Do NOT even bother contacting them, unless you want to be fleeced, completely. I'm on minimum wage & they have, effectively STOLEN almost 4 days of my wages, for doing absolutely NOTHING. Avoid these thieving, ratbag charlatans at all costs. This "company" needs to shut down ASAP.
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Posted 2 years ago
Booked & arrived same day. Fixed job booked to do (drainage pipe leak under shower unit) but caused damage to shower unit in flat, part of shower unit support missing, crack now in shower base, didn't re-silicone shower base to shower door structure (now causing leak(s) in my flat when none previously). Cost £200-300 up front to landlord & for work. Plumber stood on items (who'd stand on a hoover box/set of loo rolls???) in adjacent cupboard & they sent same guy back (almost a week later) & he blamed me, stating I said he'd fixed issue he'd been sent to do (which was the leak in the under shower pipe to property below. So fixed theirs, left damage in mine). Then he did a runner from job when I stood up to him. Company same when I spoke with them, really dismissive. Wanted paid for any extra work from landlord & stated I couldn't complain because I wasn't the customer, my landlord was (Now having to replace new hoover as it started overheating & handle broke off it yesterday). Use this "shower" of crooks (Google their name & BBC Watchdog for special on the company & corrupt CEO) at your own risk. How they're still allowed to function is beyond me. Deliberate botched jobs, false advertising, & doesn't employ anyone (nor do any checks on the workmen's qualifications & background) - just Google workmen & charges double/treble for something you could book yourself. Beware "False Profits". God may help those who help themselves (like these crooks), but I don't think "job creation" was the intention there! Abandon all hope ye who enter here... You will get billed for more than you bargained for (& then some)...
ERG Facilities Ltd 1 star review on 15th July 2022
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Posted 2 years ago
Repeatedly failed to turn up!!! Totally unreliable and poor customer service….
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Posted 2 years ago
I asked for 3 wasp nest to be removed two stopped activity same day one continues 9 days later. Took my money soon enough but when i contacted them regarding the active wasp nest i was told wait 10 to 15 days then call back for return visit for which i would have to pay £ 110 + vat. The job was not completed and the company was not prepared to sort this out. I will now get a local company to do the job correctly who have no connection with this company. Wasp nest die same day in my experience when done right. Thats 35 years of site service experience talking. I advise others not to use this company
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Posted 2 years ago
ERG Facilities Ltd is rated 2.4 based on 487 reviews