“This company is an absolute shower of you know what. Do not even think about using them. I booked an urgent call out, they said they would be there at 8 pm, kept us waiting until midnight, then told us they couldn't make it. Didn't turn up the next day, finally arrived at 5 pm two days late, but by that time we'd got the job done by someone else. Unfortunately, I forgot to cancel so they charged me a £90+ call out fee. They are crooks.”
“I called on Friday after my Gas smart meter was installed. The smart meter engineer said i've got a gas leak on my boiler so I will need a plumber to fix and then turn the gas meter on. Explained this to ERG. they said they'll be there that Friday by 5PM. They didn't turn up so I called at 5PM to advised i've got somewhere to be and if they were coming my mum will stay at the house. Fobbed me off until the Monday. They called my mum to tell her someone will come over the weekend or by 9AM Monday. I stayed in all this time and nobody showed up. Once I called them again they fobbed me off till 3-4PM the Monday afternoon. By that time, i contacted someone else who was there in a matter of a couple of hours and they were very quick to assess the problem and they have the new boiler to fit tomorrow. ERG still haven't attempted to turn up to my property a week later but I have cancelled my appointment now the other company has the parts needed to complete the job. Would give them a 0* review but it won't give me the choice to post anything less than 1*”
“Scammersssssss. Charged me for a temp fix 188 quid (superglued cracked hose) and now want 280 for another .,,engineer,, to pop in tomorrow to fit a broken hose which I checked on manufacturer's website is 9.99.....”
“Would score lower if the option was there.
Please do not waste your time, thought we had someone come over to attend within the hour on a Saturday (which we had agreed to pay the higher charge for) to an emergency, only to be called 10mins before our plumber was due, to be informed that they had no plumbers available and that the next available day they would be able to get out to us would be Monday, helpful in an emergency situation!!
Customer service was appalling, the attitude was take it or leave it, it’s not really our problem. I don’t care how big any business is, to have that attitude towards a customer in an already stressful situation is utterly disgusting.
Although looking at the reviews it looks as though we dodged a bullet.”
“Was told someone would be out between 9-1pm then at 1.30 received call to say that they were stuck on job so would be out before 4pm, we called them at 6pm and they said they'd be out at about 9 or 10pm, cancelled call out and have told them that we will not be rearranging or paying any cancellation fee and have told them to delete every detail they have about us, especially our card details. Wasted entire day and for nothing, very angry partner to deal with as well now!!!”
“Nail in pipe, so needed an emergency plumber quickly. Called ERG and a plumber turned up , who said we were lucky to have him. £180 per hour, charged full 2hrs for a job that he was there for 1hr and 8 minutes. this would have been easier to take had the work been done satisfactorily. The soldering he did was a temporary fix and the central heating did not work. Had to pay again to have the work rectified by a plumber recommended to me. He said the job was shoddy. He had to drain the system a couple of times to get the heating working.
ERG customer service is awful, cannot get to speak to anyone, only through email. Total job cost £630, for a nail in a pipe.
Please do NOT use them.”
“This Company are certainly everything the lower reviews say. A FRAUDULENT COMPANY. After calling the comany for a pipe flush I was asked for my Bank details, Yes, I agree what a fool I am. The Engineer turned up and was there for 1 mili second to tell me he couldn't do the job. I was told there would be NO CHARGE. Guess what ! this afternoon £234.00 has been removed from my bank. I would URGE people NOT ever to give bank details. Genuine customers like myself have been completely HAD by ERG Facilities Ltd10 Journeymans WayTemple Farm Industrial EstateSouthend-On-SeaSS2 5TF. DO NOT GIVE BANK DETAILS. Trading Standards will be getting a call and the Financial Ombudsman !”
“Another person stung by these chancers. Cancelled my credit card when I realised I had been taken for a fool but they beat me to it and took the funds. I have contacted my credit card company and disputed the payment. It's worth a try ...”
“I recently had central heating problems and googled central heating repairs near me and this company was the first search result. Having been fortunate enough to not be swindled by a company in the past, I foolishly trusted the company's website when reading the 'rave reviews' they had listed.
If only I had done a simple internet search of the actual reviews of this company.
In similar fashion to many of the reviews listed here, I rang ERG to ask if they could fix my central heating and arranged for an engineer to come out to fix the issue, quoting me £150 per hour of WORK plus any materials needed, asking me to provide card details up front (in hindsight this should probably have rang an internal alarm bell; you only need to implement credit control measures such as this if you intend on duping your customers).
When the engineer came out he had been here no more than 10 minutes before leaving, telling me he knew what the issue was but didn't know how to fix it himself. I was then rang by ERG saying they were going to charge me £150 for an hours work and would need to send out a second engineer if I wanted the issue to be fixed at a cost of a further £150 per hour plus materials. I was left no closer to central heating and £150 poorer. I'm not too proud to admit that we aren't the most affluent family so £150 is a big hit on our monthly spending.
It is an utter disgrace that this company can claim to provide a 'professional service' to their customers when their engineers aren't able to perform basic aspects of their job, and rather than preserve their reputation (although judging by the reviews on google there probably isn't much of a reputation to preserve) their primary policy is to charge excessive additional fees to solve the problem. We rang the company on the night of the incident to raise an issue with the service we had received, however, the operator who answered was rather blunt and unwilling to help us. After persisting that we were not happy with the treatment, the operator agreed to investigate the matter and speak to the engineer and then get back to us. We received no return phone call and were charged two days later.
I'm aware that the company are probably covered legally, but you have to question the morality of a company who prey on the naivety of people like myself during the worst recession of this generation. I have definitely learnt a life lesson this week. My only hope is that future potential customers read this review and instead opt to give their money to a company or independent trader who possesses some integrity and will ensure that their customers receive exemplary work. After suffering through this ordeal with ERG, I rang a local trader who managed to fix the issue the day after. He was appalled by the treatment I had received and noted that he would warn future clients not to deal with ERG. Hopefully ERG's notoriety will only grow in the future, forcing the company to either overhaul its current policies and operations in favour of making an honest living or enter into liquidation. Although as long as it's shareholders are withdrawing sizeable dividends, I shan't be holding my breath.”
“I have requested the engineer for installing a nest thermostat from Erg gas and heating. The visited engineer never installed a nest thermostat and he asks me boiler manual. He didn't do anything went away after wasting my 30min. The company charges me £150. (£125 +VAT) They only allow to reach them through webchat. This is a new way of scamming people.”
“Disgusting treatment and complete liars, my boiler broke down and told me I needed a new boiler when it was a £50 fix.
Left me waiting 8 days with no hot water or boiler, never replied to countless emails and never returned calls.
Customer services replied once then wouldn't reply.
How many others have they scammed.
DO NOT USE THESE!!”
“Do Not go anywhere near. They should not be allowed to operate. I was panicking and thought £125 would guarantee some good service ie turn up prompt, pick up some bits local if needed come back do job. Instead £150 for two minutes - didnt even secure shower mixer drip or shut off isolators to make safe - nothing. Even cagey about giving the quote - I had to contact them -did this out of curiosity as no way was I going to use them. another £320 on top - £150 labour + 140 for mixer tap. I got a mixer for £70 and did it myself in half an hour. Also their 'sales' man was really aggressive and pushy taking advantage of my panic over a plumbing problem. Took all my bank details and I was so distraught by this i thought it might be fraud and phoned my bank to warn them!!!”
“DONT DONT USE THEM THEY ARE RUBBISH
AFFORDABLE RELIABLE. FAST RESPONSE
This is what they say they also say no call out charge.
It cost me £135 for him to diagnose the problem all of 10 min. He said he would be back to fit the part. £235 later he arrived with the part. Ohhh by the way my heating was working perfectly well when he arrived. But when he left no heating.
I rang them 4:30 they said that they could come out until the next day even though I have a 4 week old baby. We had a very cold night.”
“Called out paid 125 +vat for the call out, (vat was not disclosed at the initial call). Told we needed a part that they would have to order, over £250 for that, once ordered they have come out again and advised they need to order another part to fit the first part.
This company appears to be scamming people, not providing a good service.
Boiler remains broken 2 weeks later and over £400 down”
“Our boiler was making a noise so we called ERG who said they would send someone at an hourly rate of £125 plus VAT. He arrived, told us we needed a new fan which he would need to order. He was only with us for 15 minutes and we got charged for the hour. Don’t ever go through a call centre, they know how to rip you off. When the engineer returned with the fan it was the fan plus another hour plus VAT. The boiler is working well again but we will never use ERG again. I don’t know how they can charge such exorbitant prices. I have to say the engineer knew what he was doing and was very pleasant and friendly.”
“This company do not even deserve the one star. Total rip off and avoid at all cost. Had a problem with a boiler and told it will cost £125 and if we wanted it servicing then it would count us another £150 to which we agreed too.A so called engineer came ( a total cowboy) said the boiler had a small leak that he apparently fixed was in the house 10 minuets in total however it needed parts for him to be able to do any service as he could not service a broken boiler. The next day we were charged £174 for a service that was never carried out. Contacted the company on 12 occasion and were either put on hold at one point for over an hour or we were told they will call back ........... THEY NEVER CALL BACK EVER. Customer service is none existent and they employ very rude people. I wish I had read the reviews before hand as I wouldn't have gone anywhere near this company. It amazes me how they are still in business. Total scammers and absolute scum.”
“PLEASE do not use this company I have been totally conned by them they quoted £125 for call out and repaire also £145 for servive, when man came HE SAID I CANT SERVICE A BROKEN BOILER and I need to order a part to fix it after gas man left they took a total of £325 when I rang I was fobbed off saying they would ring or email me back after 5 phone calls & left on hold for so long we had to gang up, they said case was closed and I had been charged for service which hasn't been done!! Awful company awful staff I honestly can't believe this company is still going!!!
And I still have no heating...... DO NOT USE THEM”
“This company is a scam. Was quoted £165 + VAT + parts for someone to come and fix our boiler and was promised "he won't leave until it's fixed". He came, said he didn't have the parts and would be back the next day instead. Next day he didn't show up. Called again and they said now he had diagnosed the problem it would be another £165 + VAT + parts if I actually wanted him to come back and fix it. I cancelled, called another company, they came and fixed the problem the next day for £100 for labour and parts. The directors of this company should be in jail for fraud.”
“Should be avoided at all costs. RIP off merchant's. They take your money but don't do the work. Go for DIY you can't do much worse. All you get is lies if you try to contact them. Absolute rubbish company”
