Name: Evans Cycles
Address: Evans Cycles, Camino Park, James Watt Way, Crawley, Sussex
Rating: 1.92

“Similar experience to others. I ordered a bike in August. Should have been delivered in September. 3 weeks ago Evans Cycles wrote me that they will not be able to ship the bike. But, they do not refund me. They just took the money and they do not ship the item.”

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Posted 4 years ago

“Evans are taking money through the Cycle to Work scheme for bikes they can't supply. Ordered back in June delivery for July. Then put back to December. Offered to change the model to one for delivery in August. Then delivery was changed again by Evans to beginning of October. That has come and gone with no update. Avoid if possible”

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Posted 4 years ago

“It is hard to describe how poor the customer service is at the Wimbledon shop. It took them ages to resolve a single issue with a newly bought bike and we had to keep going to the shop as they never EVER bother to answer the phone. The Manager (I believe Mark) refused to talk to us when we asked to speak to him, it is shocking how a store manager can be so rude and unprofessional and the rest of the staff are no better either. Avoid like the plague, I am certainly not going back to them.”

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Posted 4 years ago

“Just before lockdown I had to drop my bike off to get fixed the next day lockdown happened so had to wait a few weeks when Evans in Nottingham was back open I went to pick up my bike and purchase a new bike got a nice road Cube bike. The service is fantastic give me all the advice I really needed and helping fixing my other bike thanks very much chaps”

Evans Cycles 5 star review on 10th October 2020

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Posted 4 years ago

“Ordered on-line a bike for my granddaughter's birthday 4 weeks in advance. The bike arrived and is very good. But it arrived without the front basket, brackets were affixed but no basket. I contacted the nearest branch and they did pass the message on to a relevant person. He then sent emails through that appeared to indicate a basket had been sent, a so-called 'Order Confirmation', but none arrived. This happened again. And now Evans ignore all emails. No courier name was in any email, it is possible the courier is to blame, but there is nothing in emails to say the basket was ever sent. One unhappy granddaughter ...”

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Posted 4 years ago

“Very poor customer service. Ordered a bike back in June and specifically selected one based on the availability stated on the website. Got an email saying delivery delayed until July... ok, then get another one saying delayed until September. Delivery date has passed with no further comms and when I checked my account online it said I had no active orders. So I contacted them (have had to do this via an online form as they have removed their phone contact details) and response back was that it is now delayed until January. So I am now being told I have a 7 month wait for something that they said I would get when ordered within a month. I purchased this using the cycle-2-work scheme so have actually been paying for a bike that I haven’t got and have no idea when it will actually arrive. I had to contact them again and if I want to cancel I now have to go through my HR to try and cancel this and get back the money I have already paid (which technically has been sitting in Evans bank account this whole time as they get paid up front) then set up a new cycle-2-work with another company get a bike that will actually be delivered. The response from Evans customer service has been so poor. I would advise people to go anywhere else but here if you have a choice.”

Helpful Report

Posted 4 years ago

“Very poor customer service. Ordered a bike back in June and specifically selected one based on the availability stated on the website. Got an email saying delivery delayed until July... ok, then get another one saying delayed until September. Delivery date has passed with no further comms and when I checked my account online it said I had no active orders. So I contacted them (have had to do this via an online form as they have removed their phone contact details) and response back was that it is now delayed until January. So I am now being told I have a 7 month wait for something that they said I would get when ordered within a month. I purchased this using the cycle-2-work scheme so have actually been paying for a bike that I haven’t got and have no idea when it will actually arrive. I had to contact them again and if I want to cancel I now have to go through my HR to try and cancel this and get back the money I have already paid (which technically has been sitting in Evans bank account this whole time as they get paid up front) then set up a new cycle-2-work with another company get a bike that will actually be delivered. The response from Evans customer service has been so poor. I would advise people to go anywhere else but here if you have a choice.”

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Posted 4 years ago

“Two Bikes ordered on 16th June 2020. One bikes was supposed to be delivered in August when i was on holiday, asked them to redeliver on a more convenient date however never heard anything from them for weeks. Emailed several times only got a response last week to say something like : “ As we have migrated our systems we are unable to ship the replacement Specialised Rockhopper and would also need to refund this. As you may be aware the pandemic has seen a huge demand not only from the UK, but Worldwide. Which has a large effect on shipment lead times and of course manufacturing processes which are out of our control. All of our stock availability dates come from our suppliers, which we then use to update our customer orders and our website just as soon as we receive them”. On top of that i got charged for paying the deposit by my credit card as a cash transaction?? they never mentioned this on their website that you will be charged if you use your credit card to pay for a deposit on an interest free agreement. Awful company, poor customer service, no phone number available. Hiding behind covid-19 and misleading their customers. If they can’t fulfil orders why take them in the first place just close your shop and your website until you can take supplies from your manufacturer. I am still waiting for the your finance company to refund my Deposit. When I contacted them they say that they haven’t received anything from Evans cycle yet. So come on Evans Cycle please initiate my refund so that i can take my business elsewhere. By the way I am worst off as a result of trying to buy bikes with you. Thanks.”

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Posted 4 years ago

“Messed me around for 2 months lying about date they would deliver bike and then they cancelled order saying they couldn’t provide an update”

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Posted 4 years ago

“Absolute utter rubbish!!! Pre Ordered a bike in June for July delivery, it’s now Almost October and my bike still hasn’t arrived!! No one can even give me an exact date. They say when it comes in, it’s still another 14 days for delivery, as if I havnt waited long enough. Quite happy to sell other bikes on a pre order but not prepared to offer me a different model as a replacement, Go figure! shocking customer service who don’t even bother to write proper sentences or proof read responses let alone actually solve your problem, no attempt at finding a resolution whatsoever and will just ignore you when they have had enough. Probably the worst company I have ever have the misfortune of dealing with. DO NOT SHOP HERE!! Disgusting!!!”

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Posted 4 years ago

“If I could have given 0 stars I would have. I bought a bike out right from the Bristol store and collected it on Wednesday 24th June. I got it home and found a number of problems with the bike, loose headset, bars not straight, as if the bike was taken out of the box and given to me, had constant problems with it so I took it back, they so say fixed it and I tested it again, still broken so I took it back to be told it cant be fixed and had to have another bike. Second bike came eventually after 2 weeks and I had non stop problems with that one aswell, again as if it had been taken out of the box and given to me. I kept taking it back to be told that one as well was a write off and I needed to choose another. I found another and had to wait another 2 weeks, then another 2 weeks, then another 2 weeks until the point it was not coming and I had to get my money back. I had to do all the running around and chasing up, had to even tell them ways to fix the first bike as it was still in the shop and I was desperate for a bike. The staff do not know what is going on, never answer the phone and tell you what you want to hear to get you out. The bike techs that worked on my bike were shocking, bearings not set right, shock put in the wrong way, bars still not straight on return and loose bolts. I contacted customer relations and got a instore gift card, then I said I'm going to contact them again and got another gift card and asked to keep the issue in store, I guess so customer relations dont find out again. Now I have my money back which I had to do through the bank as they kept giving excuses why they couldn't give it back, I've gone to Trek and got a better bike with better customer service. DO NOT TRUST THIS WASTE OF SPACE COMPANY WITH YOUR MONEY!!!!!!!”

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Posted 4 years ago

“So we bought a bike for our 5 year old boy when the lockdown started. the bike was received end of April. just after few months use which is by end of August the saddle (seat) of the cycle has been ripped from the middle and when we went to the store they started telling us that you have smashed the cycle and started taking pictures of the cycle from here and there. The guy at milton Keynes store started smashing the cycle on the ground trying his level best to touch the seat to the ground but when you drop the cycle side ways to the ground the seat doesn't touch the ground (common sense). when we asked him that that's not right they told us to leave the store and kept in taking the pictures of bike while we were walking out of the store. They ignored all social distancing and the guy started pushing my 3 year old out of the store by touching her. this was such an appalling situation and when I told him not to touch her he started saying that my 3 year is coming in his way. very very poor customer service and height of ignorance.”

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Posted 4 years ago

“Sorry to hear of so many similar experiences. Like many of you Evans was eager to take over £2700 for merchandise it clearly had no intention of delivering. Email addresses provided by their own shop staff and on social media simply don’t work. No customer phone lines and no response to messenger. I ordered in July with an delayed collection date of 26th August. As with many of you this date came and went with no contact from Evans Cycles. I emailed numerous email addresses. No response. I sent a further email to another email address listed elsewhere. No response. I have sent two messages through Facebook messenger - No response. I have sent two messages through their embedded contact form. No response. Last week I called the store I ordered the bike through and staff said they would try and contact head office to find out what has happened to my order. Apparently the till systems were changed over and information was lost in the process. I didn’t hear back as those in head office did not respond to staffs request for information. I called the shop again today and was told that they still have no information. They suggested I try an email address that doesn’t work. I have had to cancel my order. DO NOT ORDER ANYTHING THROUGH THIS COMPANY- It’s practice’s are extremely dubious. There is a high probability they will simply take your money and that is the last you’ll hear from them.”

Helpful Report

Posted 4 years ago

“Like everyone else here by the looks, I have ordered a bike on the bike2work scheme. Ordered in June, told I would have it in August. August came and went, told 12th September, came and went with NO communication whatsoever. The shop now can't track the order, customer service don't reply to e-mails and their customer service phone line is not working despite being 6+ months into lockdown and bicycle sales booming! Totally accept some delays but this is now a farce - I'm making payments and being told nothing. When pushed the guy in the shop (Edinburgh) said you should hopefully have it "this side of Christmas" - feel sorry for the guys in the shop as they're getting it in the neck. He accepted that the last 2 months have been a joke in terms of bikes and their customer service. They will take your money and don't really care if they can get you the bike even remotely close to when it is expected. Will not be buying anything else from here or SportsDirect. AVOID AT ALL COSTS”

Helpful Report

Posted 4 years ago

“******ABSOLUTE SHAMBLES OF A COMPANY****** ONLY GETTING 1 STAR BECAUSE IT WONT LET ME GIVE NONE !!!! ORDERED THROUGH THE RIDE TO WORK SCHEME AT THE START OF JUNE CURRENTLY £400 IN REPAYMENTS AND STILL NO BIKE !!!! ZERO CUSTOMER SERVICE IF YOU ARE LUCKY ENOUGH TO GET A REPLY ITS A BOX STANDARD BLAME THE MANUFACTURER AND THANK YOU FOR YOUR PATIENCE. WELL COWBOYS I HAVEN'T GOT ANY PATIENCE LEFT WITH YOUR LOT. MY ACCOUNT NOW SHOWS NO OPEN ORDERS AS WELL SO LOOKS LIKE ITS BEEN DELETED ALONG WITH OTHER PEOPLES BY THE LOOKS OF IT TOO BUT I AM ABOUT TO MAKE ANOTHER REPAYMENT. TOTAL CROOKS BUT OWNED BY MIKE ASHLEY'S SPORTS DIRECT WHICH I WASN'T AWARE OF AT THE TIME OF ORDERING I'M NOT SURPRISED. I AM WRITING TO TRADING STANDARDS AND HAVE REPORTED THESE IDIOTS TO WATCHDOG AVOID AT ALL COST !!!!!!!!!!!”

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Posted 4 years ago

“WORST COMPANY, WORST CUSTOMER SERVICE. Purchased a SPECIALIZED mountain bike for my son assembled by Evans Cycles. On the same day i picked it up the front wheel fell off. My son ended up in A and E with a bad cut to his chin. Evans refused to take responsibility and passed the issue onto Sports Direct Head Office who have refused to respond to my e mails for over 2 months now. I am absolutely appalled that no action has been taken considering the seriousness of this incident. All i am asking for is a refund on the bike. Disgusting owners who should be ashamed. SPECIALIZED as a brand should look very closely at their retail distributors. Amature.”

Helpful Report

Posted 4 years ago

“WORST COMPANY, WORST CUSTOMER SERVICE. Purchased a SPECIALIZED mountain bike for my son assembled by Evans Cycles. On the same day i picked it up the front wheel fell off. My son ended up in A and E with a bad cut to his chin. Evans refused to take responsibility and passed the issue onto Sports Direct Head Office who have refused to respond to my e mails for over 2 months now. I am absolutely appalled that no action has been taken considering the seriousness of this incident. All i am asking for is a refund on the bike. Disgusting owners who should be ashamed. SPECIALIZED as a brand should look very closely at their retail distributors. Amature.”

Helpful Report

Posted 4 years ago

“DO NOT BUY ANYTHING FROM THESE COWBOYS. I PLACED AN ORDER THROUGH THERE BIKE TO WORK SCHEME WAY BACK IN JUNE. I WAS TOLD THE BIKE WAS DUE IN ON THE 1/09/20. THE DATE AS COME AND PASSED AND HAD NO UPDATE REGARDS OF DELIVERY OR WEATHER THE BIKE AS EVEN ARRIVED. I TRIED LOOKING CHECKING MY ONLINE ACCOUNT FOR ANY UPDATES AND THAT IS NOW SAYING I HAVE NO ORDERS PENDING,I HAVE TRIED MULTIPLE TIMES TO CONTACT EVANS TO FIND OUT WHAT IS HAPPENING. NOW TO MAKE THINGS EVEN WORSE THEY HAVE STARTED CHARGING ME FOR A BIKE I DO NOT HAVE OR EVEN KNOW IS COMING. THE CUSTOMER SERVICE IS NONE EXISTING. THEY JUST TAKE YOUR MONEY AND RUN.”

Helpful Report

Posted 4 years ago

“Do not buy goods online from this company they take your money but don’t send goods”

Helpful Report

Posted 4 years ago

“Order a bike in June, due in August, date was surpassed, advised eta updated to end on August which in current climate is perfectly acceptable. 2nd lead time surpassed, now I am unable to get ANY response to several queries, they have not responded to my cancellation/refund requests ignored!! The bike was/is in stock at other retailers but I'm tied in with these b******s now!! BE WARNED THEY OWNED BY SPORTS DIRECT!!!! So currently I have no bike, no answers and unable to buy from elsewhere because this useless company won't respond/advise or cancel or even f*****g acknowledge my queries!! AVOID AVOID AVOID AVOID”

Helpful Report

Posted 4 years ago

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