ewheels Reviews

Name: ewheels
Rating: 4.89

4.9 Rating 3,452 Reviews

98 %

of reviewers recommend ewheels

4.9

Based on 3,452 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

EWHEELS ★★★★★ Review Amazing scooter definitely will recommend my friends

ewheels 5 star review on 12th November 2024

884

Anonymous

Anonymous // 01/01/2019

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“I bought the v11 and here is what happened: First i paid $500 as deposit on 3/18/2021 and i was supposed to wait till end of month but on 22nd i received email to pay remaining so i did. On 24th i received the wheel and used it for about 20 minutes but it was defected. I emailed the boys at Ewheels.com And they offered all the help needed They offered to send me the module that was bad for me to replace (after explaining the problem they right away knew what have happened) but i said no i prefer to send it back to them so they right away emailed me a free return label. It took about 4 days in total to go from covina CA to tuscon AZ get fixed and back Right at this moment its on the way to my house via FedEx. Also the air inflator was bad no questions asked they said they replaced it and they upgraded my charger to a rapid charger (i paid $50 on top of my regular charger)”

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Posted 3 years ago

“I am very pleased with my KS S18 and cover. The transaction went smoothly and ewheels could not have been more helpful. This is probably my 4th or 5th wheel from them and I would not buy from anyone else.”

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Posted 3 years ago

“My name is Keith. I am 66 years old and for my first wheel I bought a King Song 16S. William and Drew are the best. Very friendly and patient with my lack of knowledge.”

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Posted 3 years ago

“The communication from ewheels was excellent as my mten3 was tracked during the logistics crisis. I was able to pay with bitcoin which was a special bonus! eWheels sent me special instructions to activate the wheel, and the mten3 has been great. This wheel with low price and small size can climb like crazy. I've taken it on trails and the biggest limitation is the clearance of the pedals. The lights stopped working and ewheels offered to send me a new controller. The wheel has been very rugged as I was learning to ride for the first time and had hundreds of crashes on grass and pavement. The wheel only has some scratches to show for it.”

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Posted 3 years ago

“Great people. Great info. Great support. Love theses people”

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Posted 3 years ago

“If good communication is the basis for a sterling relationship, E Wheels must have a lot of them. Every step of the order was communicated with utmost transparency. I will be purchasing another wheel from E Wheels, you can be sure.”

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Posted 3 years ago

“I've only order the v11 and some accessories through ewheels, but I have had LOTS of questions for them over the past few months. They ways respond rather quickly with very helpful information. Always super pleasant despite my tons of questions. My v11 arrived on time, in perfect working order. Can't wait to spend more time on it over the coming months.”

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Posted 3 years ago

“This is my first euc. For a first euc, the V11 has a steep learning curve, but I feel that it’s worth it in the long run. Setup was mostly easy but remember to turn your euc on first and allow everything to boot up before connecting to the app. The first firmware installed fine but the second firmware install kept failing. I’d go out and back in and it’d start back at the % it left off at but it was annoying to have to do this a dozen times. It finally installed though. If this is your first euc or first euc with suspension then my tip go you (and I’ve learned the hard way) is to start off without any air in the suspension. This will make it 100x easier to learn to start and stop it. Plus, if you’re riding in pavement or concrete you won’t notice much of a difference anyway. After 2 days my legs and ankles are beat up and bruised. But if I had started with no suspension I think I could have avoided some of it. Haven’t had it long enough to verify range and the fastest I’ve ridden is about 17 mph. I’ll update this in the future if there are any quality issues.”

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Posted 3 years ago

“I am a long time rider of most things electric. Mainly hoverboards,the guys at E Wheels let me know that I was in for a whole new thrill. Besides actually communicating with you before and after your purchase arrives, this is a true team of people that WANT to make sure it gets to you(the wheel) as fast as humanly possible and with as much info about everything you may ask. Evensome that you don't ask. Not only that, the video from E Wheels was by far the best I watched on learning how to ride my EUC. I was up on my EUC and freerolling in about 20 to 30 minutes and was able to cross an entire soccer field within an hour. TO ALL AND ANY NEW RIDERS With these guys in your corner you can't go wrong, THE THRILL IS ON, THANKS GOING OUT THE THE GUYS THAT HOOKED IT UP SO FAST William Grose and Drew Baughman.”

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Posted 3 years ago

“My Gotway Mten3 was delayed by more than a month, though I expect that eWheels has no control over how long shipments from China take. I will say that every inquiry I had regarding the shipment, payment, or other wheel-related questions were answered same-day, with helpful information by the eWheels staff.”

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Posted 3 years ago

“What can I really say about you guys ? Along with your English sense of humor you guys offer the best Customer service I have ever encountered I wish more companies were like you I feel like you guys have my back thank you !!!!”

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Posted 3 years ago

“Fast delivery, great scooter”

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Posted 3 years ago

“Wonderful people! Impeccable business practices. I Just bought my first wheel (KS S18) Amazing machine! It arrived in perfect condition, right on time. Unlocked and set up in”

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Posted 3 years ago

“customer service is easily the best part about ewheels. the communication is excellent and response is within 24 hrs.”

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Posted 3 years ago

“The site ewheels is excellent they email about every part of your purchase and Secure delivery. I am impressed with their professionalism and customer support. My ewheel came well packaged and was in perfect condition.”

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Posted 3 years ago

“The s18 performed as expected. Initially I find the side pads a little too firm when impacting the side of my calf.”

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Posted 3 years ago

“eWheels is definitely the best company to buy EUC from in U.S. as other people said. Running by Jason and his great team, everything is smooth - purchasing, shipping, and support. I have purchased two EUCs from them so far and will continue to do so.”

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Posted 3 years ago

“Order up with Ewheels for an easy process. They have absolutely the best customer service and are second to none.”

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Posted 3 years ago

“Well let's see. I'm a brand new rider so: eWheels is everywhere mentioned in the EUC web world. Website is clear and informative. All my email inquiries were responded in friendly and familiar ways. I was kept up to date by their emails about the arrival of China shipments. After I received my wheel and had newbie questions, they were great, and answered the phone w/o fuss or wait. So far my experience has been exemplary.”

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Posted 3 years ago

“It was a very smooth transition. I really like all the feedback I received on the status of the order.”

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Posted 3 years ago

ewheels is rated 4.9 based on 3,452 reviews