Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.29

1.3 Rating 1,055 Reviews

7 %

of reviewers recommend Furniture Village

Company Reviews

Questions

Metrics

Visit Website

Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

Write Your review

Tell us how Furniture Village made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture Village 1 star review on 5th December 2024

A A T

Furniture Village 1 star review on 9th October 2024

Susan ^paul

191

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service; avoid this company! This is the worst customer service I have ever experienced. We bought a sofa from them 5 months ago. They messed up with delivery 3 times. Once it's been finally delivered it was damaged. After trying to arrange a repair for a month we are just giving up now and just want to process the return and refund not to deal with them ever again!”

Helpful Report

Posted 3 years ago

“Fantastic furniture. the wardrobe and chest of drawers are superb. the service is top notch - from ordering to delivery”

Helpful Report

Posted 3 years ago

“We purchased 8 Phoenix chairs during 2018, after 2 years and two months we noticed the chair material was peeling off, these chairs were not cheap and should have lasted at least 10 years before any wear would be noticeable especially as they have rarely been used. Having contacted customer support they stated chairs were out of warranty despite there being faulty material not fit for purpose used on these chairs. Since telephoning customer support all 8 chairs have deteriorated and potentially only fit for the skip.. Inhave contacted furniture village a second today who after much Persistency on my behalf in my behalf have escaped the complaint which I have been informed will generate a call from a supervisor on Monday 20th Sept. Will await to see their response , in my opinion if a retailer is doing their job correctly in providing reasonable customer care they should at least contact the manufacturer / supplier to explain the situation and then between themselves decide on the correct way to successfully resolve the issue. We await with bated breath!”

Furniture Village 1 star review on 18th September 2021

Helpful Report

Posted 3 years ago

“Purchased soft 3 months ago have complained had so called technician round changed cushion terrible attitude spoke to store someone calling me back they never return calls understand everyone busy so don't say will call and not bother.definitely not the same as one on shop. Sales assistant reccomended we upgrade our cushions absolutely Terrible. The after care is shocking there not bothered .”

Helpful Report

Posted 3 years ago

“I would really hope that someone from furniture village would like to contact me before writing my review....I am like other contributors I wish I'd read the reviews before ordering”

Helpful Report

Posted 3 years ago

“Really wish I had read the reviews before we purchased Petit sofa, armchair and puff. Waited for delivery since May and what a letdown when it arrived. Not the same quality as the one in the showroom. Feels like MDF and plastic. No assistance from service department. Complained by email, twice in store, twice on phone. Store manager called to house and awaiting his comments. Strongly recommend you look elsewhere. Bought suite last year from Stoker's and product and service was excellent.”

Helpful Report

Posted 3 years ago

“Absolutely terrible service I received a power recliner on 26.08.21 when they were setting it up they noticed 1 of the power leads snapped they advised that I take a picture and they did too I called with the complaint and forwarded the picture I was told it would be dealt with urgently and would get a call , following day I called again to then be told that it's not an urgent matter and to wait 3-5 working days ,3rd September still waiting so called again to be told that there's a queue and other people waiting before me ,I advised that I did not pay money for damaged goods and wanted to talk to a supervisor the call handler became cheeky saying why do u want to talk to them they will tell you same I insisted I want a supervisor who I eventually got I told her everything and explained that I was sick getting told different things and also I told her I would like compensation ,she advised that she would put on my account o should be compensated and also to give it just a few more days ,5th sept I had a voicemail saying that an engineer would be out no date given so I called and the call handler male was very abrupt with me I said I need a date of when engineer would be out as I should not be expected to guess ,he told me I would hear from them by 8th September ,today is 9th September still no one been in touch so I called to be told there is a delay and wait to hear from engineer in a week I told her it's not good enough I want to talk to a supervisor or manager to be abruptly told there's none ,she didn't want to hear me out kept talking over me then eventually said she will get a supervisor to call me a hung up on me .I'm absolutely disgusted in the way I'm being treated ,and I will be sure never to shop with them again!!!”

Helpful Report

Posted 3 years ago

“Ordered table and chairs September 20. Delivered 25 January 21, table arrived damaged. Delivery man ordered replacement plinth. 8 months later STILL no replacement. NO ONE HELPS. Tried phoning, promises made, no action happens. Messaged managing director, still no response.”

Helpful Report

Posted 3 years ago

“I placed an order for a table and chairs, sideboard and nest of tables in June. The table and sideboard were delivered in July even though I wanted to wait for the rest of the items they would not hold onto them for me. I had to therefore get rid of my old table and chairs, but am now left with a table I cannot use as I have no chairs. I have left numerous messages on the phone but nobody rings back. Wish I had read these reviews before I went to this company.”

Helpful Report

Posted 3 years ago

“Having just found the reviews section to write a scathing report on Furniture Village online, I feel it a complete waste of time to do so, having seen the multiple reports of similar customer service. Therefore, all I will say is, even after a discussion with the general manager Scott Taylor, of promises to resolve our issue by 5pm that day, I didn't even get a return phone call. An absolute disgrace!!! Ps Is there any positive reviews on any pages of this site?”

Helpful Report

Posted 3 years ago

“I bought a Marina sofa and I’m absolutely sure the seat cushions are not the same as the model I sat on many times in the showroom, I’ve been talked to like I’m an old lady who couldn’t remember what I ordered and this very expensive sofa is awful quality, used by only myself , occasionally I ordered something I considered would last many years but looks awful already The marina is made by furniture village so I can’t ask manufacturer for information and the sofa has been removed from the showroom as one of the salespeople told me because of this problem”

Furniture Village 1 star review on 1st September 2021

Helpful Report

Posted 3 years ago

“I am really sad and disappointed to be leaving this negative review. As a previous retail store manager I understand “without customers, you don't have a business” I spent £13,000 and paid in full for furniture I ordered on 9th March, six months later I am still chasing 6 items to complete the lounge and bedroom. I email, call leave message and “NO ONE RETURNS” my messages. I understand and have been very patient due to covid, however I think it is disgraceful I haven’t been updated. I have waited on hold for over one hour then told to “CALL THE STORE” I placed my order with. You can’t get through to store, no one answers your voice messages or emails. I have damaged furniture still pending a replacement along with the damaged items still in my home waiting to be collected six months later. REAL SHAME, as the furniture is beautiful…customer communication and service is the key to any business and something Furniture Village have failed to deliver! WHY HASN’T A SENIOR MEMBER OF THE MANAGEMENT TEAM, EVEN THE DIRECTORS asked the question, who is updating our customers of the delays?? Mr Furniture Villiage you can see the amount of orders outstanding with the dates they were placed! You have a duty as the director to save business not lose it to DFS where I have had to go to furnish another home.”

Helpful Report

Posted 3 years ago

“What an absolute shower of the proverbial this company is. They do not answer the phone, they do not keep you updated with any delays, changes or issues with your order whatsoever. You have to chase them constantly if you want any info, and good luck actually trying to ever speak to anyone over the phone. Initially my order was delayed by several weeks, despite a promised 11 week delivery time. Apparently I was informed about this. No, I wasn't. Eventually, I was given a date that the item would be in their warehouse. This was then delayed by a week. Then I was given an actual delivery date. Which was then put back by 3 days due to an error; something about "paperwork issues" - it was them that gave me the date in the first place! I was promised a text the day before delivery giving me a time slot. Did I get a text? What do you think? On the day of delivery, I'm waiting around, not going out doing other things I could be doing, and I've still had no communication regarding delivery. So I spend an hour trying to speak to someone on the phone. Eventually I'm given the number for the Doncaster delivery depot, only to be told that apparently I'm mistaken, and the delivery date is a day later! What an absolute joke this company is from start to end. I completely regret giving these cowboys my money. If I ever have any warranty issues I'll probably just set fire to the damn thing and buy from elsewhere. I dealt with the Hull branch but I'd imagine they're all as inept as each other. Avoid at all costs.”

Helpful Report

Posted 3 years ago

“Appalling customer service - firstly head office don’t offer any help - everything is directed to stores who eventually call and then don’t follow up! Just appalling, I wish I’d seen these reviews before buying there. They don’t deserve any business.”

Helpful Report

Posted 3 years ago

“Starlight chair arrived damaged. £1300. Recliner function damaged, possibly from the delivery guys. We doubt it’s leather as smells of plastic amd chemicals. Told would be made in Italy. Arrived from China. Stitching of panels looks ready to break on both arms. Waited 14wks for this. Gutted. Very very difficult to achieve customer service. Had to visit the store as no calls returned. The store manager couldn’t get through to customer service either! Somebody visiting this week to look at. Likely to go for refund at this rate. If a satisfactory resolution I will review with results.”

Helpful Report

Posted 3 years ago

“I purchased a Mira rug over a year ago and I was told that delivery would be within weeks, 3 months later I received the Rug. At first the rug seemed ok but gradually it began to shed/moult. Everyday since there has been strands of rug pieces falling off daily, found on my clothes, transferred on my feet to every room, emphasising the lack of quality and workmanship. I became very concerned so called the store, sent them photos and a video. The Rug is guaranteed for 2 years, yet I was challenged about this. Despite numerous calls and failed promises by management, the last being John, I am still left in the dark. I am so disgusted by the lack of support as I have been waiting months for a resolution. Promises to call me back is just lip service and just an outrageous lack of knowledge what customer care/aftercare means. After this experience, I would NEVER purchase from there again. Once the money is in the bank, that’s all they care about. I will be lodging a formal complaint.”

Helpful Report

Posted 3 years ago

“Delivered a damaged poorly made sofa. Sent an engineer to fix it who could not then said there was nothing wrong with it and refuses to answer my emails. Will NOT shop there again.”

Furniture Village 1 star review on 25th August 2021

Helpful Report

Posted 3 years ago

“I ordered a bed and was told delivery would take 2 weeks. On the day of delivery i heard nothing so called up to be told it was delayed by a week, a week later it was delayed by another 6 days so i cancelled the order. I was told id be refunded in 5-7 days. 3 weeks later i am still waiting for a refund. I have called up and was told that they had "forgot" to cancel the order. 7 days later and still no refund yet. Be careful using this company, it will take you forever to get your items and even longer for a refund. I'm currently talking to Ombudsman to try and resolve this.”

Helpful Report

Posted 3 years ago

“Having ordered 2 recliner chairs, i emailed the company to enquire when i could expect delivery. Still no reply after 1 week. Absolutely PATHETIC customer service. They used to be a top quality company a while ago, but clearly no any more.”

Helpful Report

Posted 3 years ago

“I ordered 7 items from furniture village in March, 2021. They have completely messed up my orders and as other said, the customer service was non existent. I rang and emailed numerous times and every time they promised a manager or themselves will get back to me but barely happened (two to three times in over 20+ times). Part of my orders arrived after chasing and complaining consistently for 3 months, 2 items arrived okay but the coffee table missed off a leg and the chair missed off parts. Then the rest of my orders went missing and took them over 4 Months to investigate and still only got back to me and said they were sorry as they cannot locate the items and so they could only give me a refund. My wife and I were very angry and upset about the outcome but it s okay. We would accept a refund and I requested them to contact me to process the refund due to card issue but as expected they did not follow up properly. The amount of refund they were about to invoice to me was incorrect and up till today, they still have not contacted me to rectify and process my refund even I had already emailed both customer service team and admin team twice in the past 2 weeks. It s absolutely unacceptable. I would never recommend this company to anyone. I hope furniture village will contact me as soon as possible to resolve my refund and offer compensation for the amount of stress, disappointment and my precious time they cost me and my wife.”

Furniture Village 1 star review on 21st August 2021

Helpful Report

Posted 3 years ago

Furniture Village is rated 1.3 based on 1,055 reviews