Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.29

1.3 Rating 1,055 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 5th December 2024

A A T

Furniture Village 1 star review on 9th October 2024

Susan ^paul

191

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Faulty wardrobe delivered. Immediately informed FV. 2 phone calls and email sent. No response from customer service.”

Helpful Report

Posted 4 months ago

“Inferior products, no customer care, worthless warranties, not fit for purpose Made in China Cheap materials 15 seperate faults found on a review A company that ignores multiple faults (15 in total) and makes you pay for your own independent review on their faulty products”

Helpful Report

Posted 4 months ago

“I purchased a sofa, but the shop assistant, seemingly more focused on earning his commission, failed to inform me that in-store purchases cannot be returned or exchanged. However, returns are possible if the item is ordered online. The sofas are labeled as grey both in-store and online, but they are actually green. When I contacted customer service, they offered no assistance. The level of customer care was extremely poor. I would not recommend buying anything from Furniture Village and would advise others to avoid them. Their service is pleasant and helpful only until you make the payment—after that, they disregard your concerns.”

Helpful Report

Posted 5 months ago

“I had purchased "Grigio Fixed Dining Table, Right-Hand Facing Corner Bench and Standard Bench Dining Set". After 1 year of usage, centre table started wobbling with fear of toppling over any time. I have been trying to get help from Furniture village customer care for 4 weeks but every time it is promised to get call back with your local partner to schedule visit but no update whatsoever. What is point of your gives confidence to customer during sales process of 20 year structural guarantee (20 Year Guarantee - Furniture Village) if you can't fulfil your obligation.”

Helpful Report

Posted 5 months ago

“I should have come here to read reviews before purchasing 😭😭 it’s like I’m in for a bad luck. My experience with them is not nice at all”

Helpful Report

Posted 5 months ago

“Absolutely horrendous service. Purchased a dinning room table and chairs that was delivered damaged. Waited months for a replacement to be delivered only to find out the 2nd one was faulty. No one gets back to you or attempts to sort the problem out. DO NOT USE THIS STORE!!”

Helpful Report

Posted 5 months ago

“Avoid at all costs. Shoddy goods and appalling after care service. One of our recliners, less than a year old stated to drop on one side by 2cm. Despite having paid an extended warranty, FV and the insurers denied liability. They reluctantly sent round one of their technicians from Castelan who reported that the chair had dropped because we lent to one side when we sat on it. He did some work to the padding but lied in the report saying he had repaired the fault, which he clearly had not. If the issue was due to the way we sat in the recliner, how comes the other recliner and the settee haven't developed the same issue? An absolutely ridiculous accusation to make but it doesn't surprise me because social media is full of similar bad experiences from disgruntled customers. So my advice is to avoid this company but if you do happen to buy a settee and recliners, make sure you sit in them absolutely still and avoid leaning against the armrests, because they are so poorly built, they are likely to develop faults which FV and the insurers will blame on you and they will lie and scheme to avoid any liability.”

Helpful Report

Posted 5 months ago

“We are still waiting for these people to respond to our query about our leather suite which both arms the filling disappeared,they said previously that this wasn’t covered in their guarantee,we stated that we paid £400 for their insurance which their sales agent advised,but what a surprise we haven’t heard back from them. If any body out there was thinking of buying from these cowboys think again you will say goodbye to your money because the guarantee they offer is rubbish they will dismiss you as being a nuisance.AVOID EVEN GOING INTO STORE,save your money.”

Helpful Report

Posted 6 months ago

“Purchased a leather corner suite in 2023 which was delivered on 29th July 2023,but just over a year later both arms,the padding has completely disappeared,now we paid over £4500 plus £400 for insurance which covered the warranty that furniture village would not cover but when contacting them they said that their complimentary warranty didn’t cover the problem,but we took out the insurance that the sales agent recommended and that the problem with the suite was covered,all they seem to want to do is dismiss us as being a nuisance and we should just go away,but if they were to read their invoice they would see in black and white that the insurance premium was paid by us,we are not going to let this go.their after sales service is terrible .”

Helpful Report

Posted 6 months ago

“We paid over £4500 for a corner suite and just over a year later both arms had the padding disappeared and they (furniture village)copped out by saying this wasn’t covered in the warranty, yet we paid £400 for the insurance which the sales person advised we did. So if you are thinking of buying from this lot be careful, they will find something not to cover it. They are absolutely not worthy of your custom, a completely sham company.The 5 year warranty isn’t worth anything, they will just find a reason not to cover it,yet why get it covered with £400 insurance as the sales person advised. It is a total rip off by Furniture Village.we wanted to add photos but this web site wouldn’t allow it”

Helpful Report

Posted 6 months ago

“We bought a2 and 3 seater settee.after three days the material has all stretched and seats sunk apparently not a manufacturer fault.they sent someone to fix it he put foam under one of the seats.then said sorry there's nothing I can do.phoned ipswich furniture village and spoke to customer service.they said he said it is not a manufacturer fault.what a joke three days really. I ask if they would come and look for themselfs .the answer was no.we are now starting legal action.own up furniture village.please avoid these cowboy traders.you have been warned.”

Helpful Report

Posted 6 months ago

“Appalling customer service after care. Purchased dining set comprising of table, bench & four chairs. Delivery no 1 - bench & table - bench was damaged. Delivery no 2 - 4 x chairs - 2 were damaged & 2 were incorrect model. Delivery no 3 - 1 chair OK, other 3 damaged. Agreements along the way for damage refunds, return refund & goodwill payment for inconvenience caused, but final email was £100 short. Frustrating 40 minute phone call to customer services this afternoon, to be advised they have no record of the agreed £100 goodwill payment. This was agreed via the Furniture Ombudsman! The entire process with customer services has been painful. I will never purchase from Furniture Village again & will be sure to share my experience with others.”

Helpful Report

Posted 6 months ago

“Hi Kush thank you for your interest regarding our experience today at York FV Clifton Moor. My husband and I were very disappointed with the store managers lack of customer care regarding the change in pricing of the Grigio dining room suite. We had gone into store to purchase the said item but due to the £200 increase from seeing it originally 3days ago we asked questions we were then told by the salesman that the price would be honoured only then to experience the lack of empathy by the store manager, communication was performed at the coffee machine in the middle of the store and not at a desk. We are seriously considering purchasing the same or similar item from another retailer, where pricing is transparent and does not fluctuate so readily. I have tried to upload a photo of FV pricing but this function not able at this time.”

Helpful Report

Posted 6 months ago

“AVOID FURNITURE VILLAGE Three days after delivery of our 3 piece suite we noticed one of the chairs was lopsided. This was way back in February. under consumer rights I requested the faulty goods be collected. As many people have found to their cost , this shoddy bucket shop consider themselves above any consumer rules as they totally ignore them Fortunately I came across a FB group, “let down by Furniture Village” where I located over 1,500 people with issues against them too!! I obtained an independent report that found MANY problems with the suite, further highlighting appalling workmanship!! We are still awaiting a refund. Do not buy from Furniture village AVOID FURNITURE VILLAGE”

Helpful Report

Posted 6 months ago

“Avoid really bad customer aftercare ,furniture village saying they will send independent specialists to view.while he was here measuring the bad crease ,he said we needed luck to sort this as fv will say they said it's not structural, but clearly it is..will be taking this to snall claims court.fv not helping said we have to sort it out with emmiera.who also are rejecting it.elixir range.only had settee since 4 may”

Helpful Report

Posted 6 months ago

“This is now my 2nd time buying for Furniture Village and will never do this again. The customer service team are appalling, rude and unhelpful. I've had my bed since 24/12/24 and and has been broken since 21/07/24 and I'm still waiting on my part. rang to speak to the manager and they refused. I've come of the phone angry and upset on how I have been treated.”

Helpful Report

Posted 6 months ago

“Faulty sofa, report says Manufacturing Defect, reported within 6 months and they will not exchange! Bought a G Plan Thirnbury sofa from Furniture village £4666.00 and within 6 months it is rocking and one seat is starting to collapse. They sent a technician out and he confirmed that the sofa has a manufacturing defect and the frame and arm is out by 20mm and the frame is twisted. All they will offer is to put spacers on it to correct a manufacturing fault that was reported within 6 months. Under the consumer act I am entitled to an exchange or refund but they are ignoring it and will only repair it. They said I was only entitled to an exchange within the first 30 days and have to have it repaired. Beware buying from Furniture village. I will never buy from them again”

Helpful Report

Posted 6 months ago

“I'd love to add pictures but I cannot lift my king-size ottoman because the the header and foot bars have buckled after only two and a half years' single occupancy by an average size woman. I have had a great chap round from a local independent bedstore who says it wasn't bolted together sufficiently tightly and the should have been legs to support the central bar. Furniture Village have refused to help because there's only a 2 year guarantee on clearance items. I am disgusted.”

Helpful Report

Posted 6 months ago

“furniture not fit for purpose, assessor came out, what a waste of time that was. I can't challenge what the assessor has said which was its just wear and tear. A £2k best quality leather settee shouldn't be unfit for purpose after 2 people have sat on it one and off for 1 year. FV is a joke and I will not be shopping there again, nor recommending to any friends or family. Customer Service is atrocious and not customer friendly at all.”

Helpful Report

Posted 7 months ago

“AVOID AT ALL COSTS FURNITURE VILLAGE , LINCOLN We ordered a rug on 17th August and are still waiting for it six weeks later it still hasn’t arrived ( it was promised in a week). Despite numerous telephone calls to the company the promises to return our calls never materialised. We decided to cancel , given that we considered that they had broken their side of the contract , and given that we had no idea when delivery might be . The manager said the various sales people we had contacted had not spoken to her and they were not part of the company , therefore not the companies fault . Deal with them at your peril”

Helpful Report

Posted 7 months ago

Furniture Village is rated 1.3 based on 1,055 reviews