Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,025 Reviews

7 %

of reviewers recommend Furniture Village

Company Reviews

Questions

Metrics

Visit Website

Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

Write Your review

Tell us how Furniture Village made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture Village 1 star review on 9th October 2024

Susan ^paul

Furniture Village 1 star review on 19th September 2024

Sue

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid they are cowboys. If you have a problem they will not want to know. They will blame you. Six month old sofa with cushions that do not support the leather and have collapsed. Sent loads of emails which they either dont answer or fob you off. I wouldn't buy from them again if you paid me. Small claims court is your only option with this bandit outfit.”

Helpful Report

Posted 1 year ago

“Worst furniture buying experience ever! Like most other reviews , stay away from them! They make excuses to refuse cancelling items. Such waste of money. Paid for a rubbish side board home after made an impulsive decision in store. Very expensive lesson. Don’t even step into their store.”

Helpful Report

Posted 1 year ago

“Worst settee I’ve ever bought in my life paid 2k and the cushions leather gone flat and material flaking absolute rubbish don’t waste your money”

Helpful Report

Posted 1 year ago

“I ordered a sofa from Furniture Village over a year ago and have had nothing but problems. The original sofa got delivered in April 2022, however it had numerous defects and damage so we got sent a second sofa, this arrived in October but again had numerous defects and damage. Therefore after a lot of disappointment we decided to go for an alternative option. This alternative option is cheaper and I am therefore due a refund from them. I have been chasing up written confirmation from them of this refund since December. I have been calling or visiting the store every weekend and spending ages on the phone to the aftercare team, who just keep passing me around not really seeming to know what's going on. I have to explain the situation every Saturday to someone knew who again does not help me. They keep telling me my knew sofa is on order and due in March, despite me telling everyone I have spoken to I have not confirmed the order and won't until I have it in black and white what is owed back to me, I fail to understand why this is such an impossible request. The team in the Reading store were great, but have been let down massively by the aftercare team, as the service I have received from them has been beyond awful, time consuming and quite honestly painful, I have lost all faith and trust in furniture village and would now not recommend them to anyone, in fact i would actively tell people to avoid them. All I want is to have the money owed back to me in writing before I agree to anything. ”

Helpful Report

Posted 1 year ago

“What cowboy outfit, power unit on receiver chair accidentally damaged , that won’t replace in saying use Guardsman ins - they say it’s still under guarantee with Furn village- they say use Guarsman, both as useless as a used tea bag passing the buck. Now ordered in on Amazon- delivered next day, so goodbye Furniture Village - next shops to close I think.”

Helpful Report

Posted 1 year ago

“I am using this review to than Daniel for his excellent customer service !!!......My 84 year old mother has been having difficulty contacting Customer Service but I'm unsure what number she was trying to call, obviously the wrong one.....I called myself and was put through to Daniel after waiting in a short queue, I asked if he could call my mother? he said he would do it straight away and that's exactly what he did !!!! good old fashioned customer service....thanks again Daniel.....cheers, son of Joyce H.”

Helpful Report

Posted 1 year ago

“Avoid avoid avoid brought a corner sofa had it 3 months and it’s already got lots of creases in it called them up they said that happens to leather sofas.. I said not this early it shouldn’t.. they sent someone out to look at it.. I got an email saying there’s no fault 😡 I’m fuming.. so I’ve waisted £1500 on a sofa that’s 3 months old that looks like I’ve had it years.. I meant to put no stars..”

Furniture Village 1 star review on 8th January 2023

Helpful Report

Posted 1 year ago

“We purchased 6 dining chairs from this company for delivery in Spring 2020. Within 2 and a half years the material at the join between backrest and seat start to open up. Within a further 3 months the material has split completely on 3 of the 6 chairs. Prior to this, within the first 12 months, a weld on one chair leg fractured causing the chair to become unstable and potentially dangerous. That was replaced under warranty. Only 2 of the chairs are in regular daily use and neither my wife nor I are big, heavy people. On taking this up with Furniture Village they directed me to Homeserve to have the chairs re-covered air my expense. The 3 chairs which have not split so far have probably only ever been used by our young grandchildren, so hardly surprising they remain intact. I believe that anyone should expect such items to survive for much longer than 3 years of careful use. In my experience, the goods this company sells are shoddy and poor quality. If you expect your furniture to last, avoid buying from Furniture Village.”

Furniture Village 1 star review on 5th January 2023

Helpful Report

Posted 1 year ago

“We received our 2 sofas just before Christmas as we had moved back in to our house which was being redecorated. We had pre arranged for delivery of the sofas prior to Christmas. They arrived on 13th December 2022 but due to decorating and repairs being undertaken the delivery men left the sofas unpacked. The work was completed on 23rd December and we unpacked the sofas and found a small blemish on one of the seats. We reported this immediately and provided photos of the defect and received a call today from Furniture Village from a very unhelpful member of staff to say that as we did not unpacked the sofas within 7 days of delivery they will not replace the defective item. We explained as we did to the delivery men that we could not uncover the sofas as works were in progress. The representative offered to refund us £60 which is unacceptable given that the have delivered a faulty item of furniture. I asked if we could make a complaint but was advised that they do not have a complaints procedure in place. We have just spent over 5k with Furniture Village and will never purchase another item from them again unless this gets resolved. One very unhappy customer.”

Helpful Report

Posted 1 year ago

“I have ordered 2 wardrobes, bed and mattress. All my items are arrived in damaged conditions. Awful customer service, still waiting something to be done. I have spent £10000 in store. My biggest regret. Wished someone warned me. Please stay away from this people.”

Helpful Report

Posted 1 year ago

“Very poor service i order a marble dining table, sofa set, 2 chairs, 1 bench, 1 Devan bed, head board and total was £10500 in june 2022. The deliver took more the 10 weeks ok understood. But only Devan bed was deliver and no mattress so i accepted just the devan. but with in few day i could see it was broken. And then mattress was delivered in 2 weeks. But since it was broken for 3 weeks i continue call customer service for the devan was collected and refunded. Also asked that the mattress is not needed anymore as it make no sense for me having just the mattress and not the bed. But the didn't acknowledge the problem. On calling again they are not ready to collect the mattress and asking me to pay for an individual inspection to be done for them to pay attention. Also the bench they send was not polished and the wood splinter in my palm while cleaning it was bleeding and was took 1 day for me to pull the leftover bit from 1.5cm long piece. I made a big mistake of ordering furniture from them.”

Helpful Report

Posted 1 year ago

“Bought 2 sofas 2 months ago. Sagging already. Customer service non existent. Worst cowboys i have ever dealt with. Just been informed this rubbish is made in CHINA. They won't tell you that BEFORE you part with the cash!!!”

Helpful Report

Posted 1 year ago

“Absolute rubbish company damaged wardrobe delivered in Sep and now it's December in the end organised for them to collect it. No further delays in making my payment. STAY AWAY THEY DO NOT KNOW WHAT CUSTOMER SERVICE IS AND THE MANAGERS NEVER RING BACK....”

Helpful Report

Posted 1 year ago

“I’m a word awful after service, highly overpriced and over rated. Will never buy or recommend again”

Helpful Report

Posted 1 year ago

“I would never purchase anything from this company as they sent us the wrong size mattress and then their customer service was horrendous with further delays and promises along with some attitude and no concept of how to look after people. Worst company we have ever bought from and we certainly won't be returning. On top of this they wouldn't even consider us purchasing the incorrect mattress at a reduced price for our daughters room and wanted it back, which I would expect will be sold as new when it was slept on for the last 4 weeks.”

Helpful Report

Posted 1 year ago

“Bed arrived and the 2 man team attempted to assemble only to find the inserts were incorrectly located and consequently the bolts were too short. Another insert in another location just rotated when attempt to secure brackets was made. Lower foot board to side was badly aligned and unable to be correctly located. 3 weeks on and various misleading information issued by the village furniture aftercare has made me realise it is all lip service and no real intention to remedy the situation. I have set a dead line which will bring it to 1 month from delivery then its ombudsman to start with. Bottom line stay away from them !”

Helpful Report

Posted 1 year ago

“DELIVERY my delivery has changed 3 times now response i get is there has been a fire at the foam warehouse . when i bought the sofa, chair they told me 6 weeks its now 12!! . but they were quick to take my money . i will never deal with this company again”

Helpful Report

Posted 1 year ago

“Stay away from this company! The 20yr structural guarantee is worthless and one big scam and they will mis-sell insurance policy too making you feel safe buying. When your furniture finally turns up it and then completely falls apart they will not care and will do nothing and tell you uts all your fault. Now have to pay for independent assessment to take them to small claims court. Needs closing down!”

Furniture Village 1 star review on 23rd November 2022

Helpful Report

Posted 1 year ago

“I've used them before but I've had terrible problems this time and their customer services is appalling. They never ring back, have no information, constant excuses - take your money and don't care what happens afterwards.”

Helpful Report

Posted 1 year ago

“We went to Furniture Village Leicester Fosse Park to look for a sofa. Paddy approached us in an informal manner and listened to our requirements and budget, he then made good suggestions, which led us to purchase a sofa which met our needs and budget. He is a valuable asset to the store; without his assistance, we would have most likely left because the other salespeople lacked his level of knowledge and engagement.”

Helpful Report

Posted 2 years ago

Furniture Village is rated 1.3 based on 1,025 reviews