Garden Buildings Direct Reviews

Name: Garden Buildings Direct
Address: Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom, Nottinghamshire
Rating: 1.11

1.1 Rating 381 Reviews

3 %

of reviewers recommend Garden Buildings Direct

1.1

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 27%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Garden Buildings Direct:

Garden Buildings Direct manufacture garden sheds, summerhouses, log cabins, playhouses and other garden related products. We import a large number of products from Eastern Europe and Asia on top of the 120 SKU’s we manufacture in house.
Garden Buildings Direct also operates a home delivery service throughout England, Scotland and Wales.

Visit Website

Phone:

0800 169 6016

Email:

Sales@Kybotech.co.uk

Location:

Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom
Nottinghamshire
NG23 6QX

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Garden Buildings Direct 1 star review on 22nd September 2024

Stuart Cavey

100

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor quality shed. Timber thin and knotty. All sizes very random! Had to insert timber spacers on 2 corners as the floor was too big for the walls. Flimsy door frame and end walls. Paid extra for more roof trusses but they are attached by a tiny overlap with a shore screw into end grain and would blow off in the first strong wind! £2000 wasted. Had to spend more on decent timber to tie it all together and strengthen it but the walls still feel like paper! Cheap plastic window with bent sills blew out day 1 in a light breeze. Very disappointed and feel misled and ripped off:(”

Helpful Report

Posted 5 years ago

“Shocking service. Missed delivery dates, no excuse, parts out of stock without any prior notification (wonder what they expect us to do with a shed without a roof...) Could not be worse if they tried”

Helpful Report

Posted 5 years ago

“The worst customer service I have ever experienced: If I had the option of giving 0 stars I would. This was without doubt the worst customer service experience I have experienced. The shed was delayed and took 6 weeks to arrive. When it did arrive, the wrong parts were delivered and the timber was exceptionally poor. The pressure treatment was very shoddy. Having requested a refund it took a further 3 weeks for the shed to be collected. The delivery driver was rude and unprofessional, and my wife felt physically threatened by his behaviour. My online account never worked and I would always get emails from the company at 8pm, just as their call centre closed. Within the same time as it took GardenBuildingsDirect to sort out collecting my faulty shed, I was able to source a cheaper, better quality shed from Empire Sheds, who I would thoroughly recommend.”

Helpful Report

Posted 5 years ago

“Dreadful company - Stay well clear. Ordered a BillyO Tiana. Said 4 weeks delivery. 10 weeks later it's still not here. They called this morning to say it was being delivered on Monday and then called this afternoon to say that they had no clue when it was being delivered. You get no sense out of their "call centre" They cannot or won't answer any questions and refuse to let you speak to a manager. After numerous communications this is one of the worst companies I had have the misfortune to deal with.”

Helpful Report

Posted 5 years ago

“My review copied from Trustpilot. Ordered a Tianna from BillyOh over 5 weeks ago now and still waiting for manufacturing to be completed. Have contacted customer services several times and have received generic responses that they are waiting for parts and will expedite but still no date. Would definitely avoid based on this initial experience but will update if/when the item is recieved. Update: I have received a delivery date for July, 9 weeks after initial order. Will update once received. Update: Further delays at the last minute, customer service do not care, still waiting for delivery.”

Helpful Report

Posted 5 years ago

“Please do not purchase from these Please do not purchase from these, poor quality wood that comes bowed and several split wood, screws in one bag and not enough, plastic windows not glass which is misleading. My son makes mobile homes for a living and he struggled because of poor instructions and poor quality products. I had to hire a carpenter to finish the job. Refused to collect when I wanted a refund, saying I would have to pay them £380 to collect it. Absolute joke, worse company I have ever dealt with., they will make up lies with their reply as well as they have done on other reviews I have left, Please avoid !!!!!”

Helpful Report

Posted 5 years ago

“Please do not purchase from these Please do not purchase from these, poor quality wood that comes bowed and several split wood, screws in one bag and not enough, plastic windows not glass which is misleading. My son makes mobile homes for a living and he struggled because of poor instructions and poor quality products. I had to hire a carpenter to finish the job. Refused to collect when I wanted a refund, saying I would have to pay them £380 to collect it. Absolute joke, worse company I have ever dealt with. They will make up false rubbish in there reply, which is unacceptable, Please avoid !!!!!”

Helpful Report

Posted 5 years ago

“Overall very happy with the wooden arbour i purchased.looks amazing in my garden.will definately shop again and recommend.”

Helpful Report

Posted 5 years ago

“In common with other reviewers awarding 1 star - their customer service is non-existent. Their complaints link takes you to your account log in page i.e. you cannot leave a complaint. Email addresses on their web pages bounce back and telephone support (hah!) tells you to use the website. If yo do go through to sales in order to speak to someone, they apologise profusely but do nothing. I had a delivery booked for late June, a week prior to the date I get a text to say 'it was being delivered today', I have to take un-planned time off work. When it arrived, the driver declared that a couple of panels were missing - no parts list so I couldn't check anything. A few days later another text saying the missing parts were 'being delivered today'. Again, more time off work and guess what, not all the missing panels turned up. Speak to the non-help desk, apologies etc and I get a parts list emailed. Turns out there are more items missing. They promise to get them to me on Friday, some of them tun up on Monday, again just a text that morning, the others are due next week. No idea how well its going to go together, if they have to keep paying for these deliveries they must be cutting corners with quality otherwise they'd soon be out of business. I have emailed Kybotech (the parent company) a few times asking that they contact me to discuss - nothing back. All I can say at this point in time is avoid like the plague.”

Helpful Report

Posted 5 years ago

“Ordered a log cabin and waited ages for the cabin to be ready. Delivery of order and communication was great however we immediately noticed whilst the delivery driver was present one of the door frames was missing, an integral part of The Cabin! Further review of goods we reported a damaged barge board and decorative diamonds were also missing. Reported straight away. Online account which I kept being directed to shows nothing in respect of updates concerning the status of any replacement and missing parts, therefore of no use at all. I have telephoned more times than I can remember in an attempt to receive a definite answer as to how long our parts will take to be delivered, each time I receive an apology, wears thing when you’re not getting any answers. In addition I have emailed and received different answers but none of which I have asked the original question to. As we originally ordered the cabin to be treated I understand it takes longer but I find it impossible to understand how no one within the business can tell you how long this process takes. I was originally promised 3-5 days which I was clearly mislead. (We are now 2 weeks in since we reported this) It’s extremely frustrating and I’m at the end of my tether. I have requested them to collect the cabin and a refund. I wish I never placed the order! Beware people.”

Helpful Report

Posted 5 years ago

“Placed an order 20 days ago, delivery twice rescheduled, still no delivery and informed one item not even manufactured yet. Customer service if you can speak to them is terrible, they have very to no knowledge of the company, and impossible to speak to anyone further up the foodchain. Dreading the quality of the items once they arrive after reading this site. Avoid at all costs.”

Helpful Report

Posted 5 years ago

“Poor quality. Sections did not fit well hence many gaps and knots in wood missing. Some blocks were also missing to fit flooring.”

Helpful Report

Posted 5 years ago

“Do not buy from this company. Staff know nothing, when you can actually get through to them. Was promised 4 weeks, after 11 weeks Billy Oh shed was delivered - but without a roof. Week 13, and I'm still waiting.......”

Helpful Report

Posted 5 years ago

“Terrible experience. Company did nothing unless I was badgering them on the phone. Was initially quoted 4 weeks lead time- this is week 11 and I still haven't received a complete product. In this time three delivery dates were "confirmed" with me. I took annual leave to receive the good. 2 of the deliveries were cancelled the day before- 1 without any notice at all! No compensation offered for the holiday I had to take. On the third delivery attempt, the kit was incomplete and a number of key parts were broken. Still awaiting replacements- no date offered. They are an incompetent bunch teamed with a useless and ineffective customer service topped off with a sub-standard product...avoid!”

Helpful Report

Posted 5 years ago

“would love to give them 0 stars but you can't so. Was messed around with my order from day one, I was allowed to change the delivery dates per item so I asked for 3 of the items to be delivered on one date and the third was in production so that was arranged for the following week. I had no updates throughout the order I had to phone to see if it was all on track and was told yes. The day of the delivery for the three items came I had not received any delivery tracking so, I called to be told that the items were not going to be delivered as my whole order has to be delivered together. Communication is so poor and you cannot speak to anyone at head office. My order came which was great until I realised one of the items was broken. I logged this online and was finally after three times being asked how many items were broken and three times of telling them, told that I would receive my replacement item and that I would receive an email when it was being dispatched. Four days on and no update so I emailed and was told 2-3 days their third party courier take?? No actual date for delivery so, I called AGAIN to be told that we updated you today sir. Which was great but they updated me only because I asked and wasn't actually given a delivery date! What kind of company is this honestly, I've never experienced such bad customer service. I was also told twice that a 'supervisor' would call me back to discuss and they never did. I even asked for some compensation for taking a day off of work and for being messed around and was told 'we don't do that'. Avoid at all costs!”

Helpful Report

Posted 5 years ago

“Feel like I've had a narrow escape as I didn't buy from this shower! I wanted to order 2 metal deck boxes but they were showing different "free" delivery times so I called up to see why they were not coming together. I got a reply in the UK. One is oversized for courier so comes on our own transport was the answer so I went ahead and put them in the basket, got to the checkout and they had added a whopping £50 delivery charge for the larger one! I tried to call back and this time got the Philippines and the agent didn't understand what I was saying. I said "It's added a delivery charge", they heard "it's declined your card"! So I kept calling to try to lock into the UK call center and one foreign agent even told me there wasn't one - LIES! I eventually got a northern accent again and they said I was out of the zone 1 for free delivery but as a special favour they would do it for £25. No thanks! I asked why the first person I spoke to had not advised of this as he had the map in front of him and had asked for my postcode and he didn't know. I am not even close to being a "remote postcode" and every other courier and delivery company in the land has managed it either free or for a reasonable charge. I put a comment on their Facebook page and they deleted it but having found them on a genuine review site I think this gives the true picture of a company that should be avoided at all costs. If they have what you are looking for I can highly recommend Garden Oasis and they have excellent customer service.”

Helpful Report

Posted 5 years ago

“I bought a Summer House off this company back in April and originally the delivery time was 4 weeks according to there website, I had not done my homework on the company before the order and only spotted afterwards all the bad reviews so I was very sceptical about my order being right or on time. I rang the company after 5 weeks asking why I had not received a delivery time for the summer house and was then told that because the item was being treated it would be 6-8 weeks which I was not happy about, they then went on to inform me that there were only a few items left that needed treating so I should receive my Summer house by the 31st of May by the most and I could inform the builders so they could arrange a time to come. Well the date came and passed still no e-mail with a delivery date, so I e-mailed them and was informed the item was still being treated, I then rang them only to find the Summer house had in fact not been treated at all and the treatment machine was not working so all the phone calls/e-mails where lies so I cancelled my order and received my money back and gone elsewhere. This company does not have any UK call centres al foreign-based and in my opinion, are definitely a company to avoid the number of bad reviews speak volume about this company do your research first!!!”

Helpful Report

Posted 5 years ago

“During the sales process the staff were all very helpful and gave lots of info - only I found later this was built on fabrication of the truth. I was offered an upgraded base for £55, I questioned whether the shed had a floor anyway and was told it did but this base would help the structure so I paid for this extra. I was also offered an upgraded security lock. I questioned whether there was a lock and was told there was so I declined the upgrade. Upon delivery I built the shed inc the base which took 15-20 hours in total. When it was built it was clear from the instructions and look of the shed the floor was missing. I questioned GBD who told me this wasn't included and I needed to buy this myself not from them. THey have confirmed they "got confused and were misunderstood on my original sale". I am pursuing the company for false sale of goods currently and would not recommend their use from my experience.”

Helpful Report

Posted 5 years ago

“I have bought two sheds from this company both are complete rubbish.Do not believe the positive reviews on here they cannot be true. Here we have a honest review of a 8 x 6 Billy Ho. As I see it now that the shed is falling apart. After one one year. 1. Go buy your shed from Garden buildings direct. You will get a large pile of match wood delivered. That will be a nightmare to erect there will be parts missing. It will look cheap and nasty as that is what it is. you will be able to regret your buying it everytime you walk in your garden. As you will know you got ripped off. 2. Go buy a load of old tea chests from a removal company. Get all your friends together go to the pub and get very drunk. Then all back to your place to make a shed out of the packing cases. Bring out some more tinnies for your guests and get the barby going. Start building the shed with no real plans at all. After a couple of hours your shed will be built. Is option 2 better than option 1. Well they are the same except option 2 is much more cheaper and more fun. Both options you end up with a pile of rubbish at the end of your garden. STAY WELL CLEAR OF THIS MATCH WOOD SELLER!”

Helpful Report

Posted 5 years ago

“I would give zero stars if I could. Prior to ordering I requested confirmation that the product would definitely be delivered on the date requested (ordered well in advance) due to being a surprise present for my daughter's birthday. I was guaranteed. Ordered the product and after some time checked the status of the order and it still stated awaiting production. Phoned the company to check as both myself and my husband had taken the day off of work to receive delivery. Was once again guaranteed the product would be delivered on the chosen date. Received an email the day before the delivery was due to be told there would be at least a 2 week delay. So the product would not be here for my daughter's birthday, myself and my husband had to mess our employers around and on top of that when I tried to cancel the order on the Friday, I was told that somebody would not give me a call until Monday or Tuesday to discuss arranging the refund!! ABSOLUTELY DISGUSTING SERVICE. So I have no product, no birthday present for my daughter's birthday and now not even a refund. I have to wait around and hope that I catch the call to receive the refund and then wait 3 - 5 working days after that to actually receive my money. DO NOT ORDER THROUGH THIS COMPANY”

Helpful Report

Posted 5 years ago

Garden Buildings Direct is rated 1.1 based on 381 reviews