Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,614 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was their customer for 5 years with 10 years No claim, each year they increase premium instead decrease it.”

Helpful Report

Posted 3 years ago

“What a joke!!! Signed up for home insurance. Never received confirmation. Could not set up an account. Told countless time they would email documents but nothing ever arrived. Told I had an online account but could not reset my account to get a new password. Never anything in spam folder. The irony is when I cancelled the account they sent me an email which arrived - bonkers.”

Helpful Report

Posted 3 years ago

“AVOID AVOID AVOID - Absolutely horrible insurance to deal with had an accident back in February which was deemed as a fault accident on my multi car policy which wasn't the case fought with them for months for them to change it as I was paying for two insurances when I only had 1 car tried to cancel the policy which they refused to do multiple times saying I was due the full premium which is nonsense as its a non fault claim after 20 plus phone calls they finally agreed to the non fault case and agreed to cancel the policy still waiting written confirmation of this would never go back with admiral AVOID at all costs there insurance tripled when I had this accident when other insurances were half the price”

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Posted 3 years ago

“Disgusting company, I was hit from behind while waiting at traffic lights, in February 2020 and I’m still fighting my case now in summer of 2021 The other driver was also insurance with these guys, how can it be 50/50 when I was stopped at traffic lights! Even had him on video admitting fault. Still fighting the case to this day! we agreed I wasn’t at fault and agreed a pay out, signed all the paper work thought it was over! Now these idiots have changed they minds and want to lower the offer! How can these idiots continue to run a company like this and get away with it. All the reviews below are all 1 stars, if there was a no star option I would definitely take it.”

Helpful Report

Posted 3 years ago

“Admiral refused to accept my claim for theft after my laptop was physically stolen out of my hands and it is covered under my contents insurance. The case handler was dismissive and made zero attempt to resolve the claim. Poor from start to end and left me now, without a laptop, unable to claim and disappointed in Admiral”

Helpful Report

Posted 3 years ago

“Will never get insurance from these guys again! In order to keep the discounts I got, i had to set up in my car Admiral Plug and Drive Unit which is tracking how i drive for 6 months they say, there was nothing said about that in initial advertising, I feel it's against my data protection policy! Now if I cancel this plug I'll be fined £500 and the monthly payment will go double up. Highly disappointed with their policy. Thinking how i can cancel and change this insurance provider. Stay away from them !!!”

Helpful Report

Posted 3 years ago

“STAY WELL CLEAR. I informed Admiral I was cancelling my monthly payments of £30 as I had scrapped my car in July 2020 and no longer required insurance. They proceeded to try and steal 3 further monthly payments from my bank and now have a debt collection agency chasing me for 3 monthly payments I had cancelled. Don't become a victim of these law breakers, they are not interested in helping customers, they just want to steal your money!! STAY AWAY!!”

Helpful Report

Posted 3 years ago

“They will steal your money and will not care if you even call an cancel your policy!”

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Posted 3 years ago

“They have been excellent in the past what has gone wrong! Waiting call times are shocking and website access is very poor.”

Helpful Report

Posted 3 years ago

“They auto renewed my car insurance without authorization but quickly and efficiently dealt with my issue. If you can get car insurance through them at a reasonable price, I would recommend you use them!”

Helpful Report

Posted 3 years ago

“Poor attitude towards people moving home - profiteering off a captive audience by charging unfair cancellation fees.”

Helpful Report

Posted 3 years ago

“I was with admiral for a year, no problems, no claims too. Near the renew date, they send an email to renew automatically increasing the premium. Very expensice and when I called, they reviewed and dropped the premium in 250£. Anyways I found another company even cheaper and changed. Not very professional from Admiral. If I wasn't paying attention I was paying lot of money for the same level of cover.”

Helpful Report

Posted 3 years ago

“I got vehicle insurance with Admiral. I had accident that wasn't my fault. The 3rd party insurance contact me about the claim before Admiral and offered repair and hire car. 5 days now, my car still not repair and no hire car... That is it and this will be last time I will buy insurance from Admiral.”

Helpful Report

Posted 3 years ago

“House insurance renewal policy fee upped by 20% from last year with no claims or changes. Only way to cancel auto-renewal is to phone and wait time is 30 minutes. Terrible terrible service”

Helpful Report

Posted 3 years ago

“Prompt service regarding a crash however left on hold for 1 hour 54 minutes the next day, before I gave up, ridiculous”

Helpful Report

Posted 3 years ago

“Straight forward to use”

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Posted 3 years ago

“Good insurance, good service”

Helpful Report

Posted 3 years ago

“very good quote for my car insurance .. very helpfull advisor”

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Posted 3 years ago

“Reinsured my car with admiral, price was half the cost of last insurer with more benefits”

Helpful Report

Posted 3 years ago

“I pay a lot of money for my admiral policy. When I did claim for an accident that I was not at fault ( not even in the car for) for I found their entire claims system very hard to use. I was told several times people would not talk to me on the phone and I should use the online service despite me telling them that there was no online option for what I needed. When I did get through I was out on hold for over 15 minutes at a time several times. They then tried to write my car off without assessing it and told me ‘they didn’t know the procedure for what to do otherwise’. I was then eventually told they would take it to a garage and that my excess would not be payable and that I would not have my no claims bonus affected. 3 hours after the car had been picked up they phoned me to arrange pick up and then claimed to have no idea where the car had been taken. I was then not contacted for over a week until I eventually called them when i was told it had been deemed a total loss the week before but no one had bothered to call me. I was then told at that point they would deduct my excess from the value of the car and refused to give me any aid in claiming my excess back from the other company. Overall I have found their service completley incompetent and unacceptable, I will not be renewing with them and would not recommend them to anyone.”

Helpful Report

Posted 3 years ago

Admiral is rated 2.6 based on 1,614 reviews