John Lewis Insurance Reviews

Name: John Lewis Insurance
Rating: 1.67

1.7 Rating 427 Reviews

15 %

of reviewers recommend John Lewis Insurance

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1.7

Based on 427 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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John Lewis Insurance 1 star review on 31st October 2024

Greyson

John Lewis Insurance 1 star review on 10th June 2021

Stefan Phillips

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Warning: Do not buy John Lewis insurance. We have Essential Cover John Lewis Home Insurance and Emergency Cover. We have a leak from shower trickling to the kitchen when we shower. They do NOT cover the leak because it's a mechanical fault. They'll be delighted to 'make good' the ceiling after we've fixed the job at our own expense. That's what our premiums are paying for! The many customer service people we spoke to are not at all helpful. 'You are insured, you aren't insured, we're shocked we can't help you etc!' They are underwritten by two companies CET and RSA. Initially it was passed to the wrong company. The left hand does not know what the right hand is doing. It turns out both companies are just as useless. We have no means to shower for a week because of this fault. John Lewis do NOT cover alternative accommodation in this instance. When you see excess of £250 on your policy for water leak you automatically assume you're covered for the remaining balance. When you see alternative accommodation of £10,000 on your policy you automatically assume you're covered for this. Apparently not. READ YOUR SMALL PRINT. You really are covered for VERY LITTLE WITH JOHN LEWIS HOME INSURANCE. HOWEVER, if I broke the pipe by accident they would have paid for everything. This is why honest customers get 'shafted'!!”

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Posted 8 years ago

“I have had John Lewis 'Premier Select' cover for 5 years. We were burgled 4 years ago and John Lewis Insurance was amazing, money was in our bank account 2 days later. HOWEVER since then they seemed to have changed their provider to RSA. On Saturday morning we had no central heating so called John Lewis insurance as our cover includes home emergency. Somebody came out within 2 hours and got the central heating working - brilliant. We then realised we had no hot water so called them back and they said we needed a new valve and this was a common problem. By 4pm Monday I still hadn't heard back from them and when I called was told they were just waiting to book the engineer. 10.30am Tuesday still heard nothing so called again and was told that a part has been ordered and may take 3 days! The issue seems to be that the agreement John Lewis have with their Home Emergency contractors is a 3 working day turnaround - so not really emergency cover at all. I would have been better calling a heating engineer myself on Monday morning as it now means we are likely to be without hot water for at least 5 days!! To my mind this insurance is just a very expensive con and I will not be renewing it!”

Helpful Report

Posted 8 years ago

“Very poor customer claim department. They didnot ask proper questions. They want me to prove that damage and will not send out surveryor. My toilet is sinking, damaged floorboard through a leak and they are trying to say that it is not covered . Even though I sent pictures. They are claiming if they send someone then if its is not covered by insurance then it is chargeable. No wonder , they do not ask for feedback. Never again. Not sure why which has voted them as one of the best insurance. They charges more than other insurance. Will not be renewing with them.”

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Posted 8 years ago

“If you are thinking of using John Lewis for your house insurance DON'T. We have had terrible trouble with them, we have water damage on our lounge ceiling and walls costing approximately £1,500 for repair (our first ever claim in 40 years). John Lewis will not pay out one penny. After much dispute, we are having to pay out for everything ourselves. DO NOT TOUCH THEM WITH A BARGE POLE!!”

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Posted 8 years ago

“Purchased a Premier Home Insurance policy based on reputation of John Lewis. Big mistake, the policy falls far short of more basic policies offered by other companies at a much cheaper price. Unfortunately I found out when I needed to make a claim so I would advise anyone who currently has a JL policy, of any sorts, to seriously read ALL the small print. JL do not seem to care, their customer service is extremely poor and as a result I would never use them again. I am not alone given the number of poor reviews currently online regarding John Lewis Insurance and I am amazed that they appear to be happy with providing such an incredibly bad product. John Lewis do deflect the issue in the direction of Royal Sun Alliance who underwrite their home insurance but I purchased through John Lewis and all the documents have John Lewis branding all over them. Be warned, avoid any JOHN LEWIS insurance product.”

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Posted 8 years ago

“Car insurance increased by 25% ! John Lewis inform me this is because of the bad weather last winter ( it snowed one week) bu it wasn't so bad that Waitrose couldn't deliver the weekly shop. I'll have to use ASDA to cut back and the dog will have to go.”

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Posted 8 years ago

“Following a flood 7 weeks ago my initial loss adjuster failed to get anything moving, no emergency overnight stay, we had no power in the house for over 24 hours, it took 6 weeks for the humidifiers to arrive to dry the floor and 7 weeks for my damp floors to be lifted, I did put this in writing, but apparently no one has seen my letter, I have a new loss adjuster who appears to be very efficient, but the past 7 weeks have been terrible, I hoped JL would respond to my letter with an apology at least, I'm confident things will get moving now, but it's been a very difficut time as my son suffers from very acute ashma.”

Helpful Report

Posted 8 years ago

“After three years of paying home insurance with john lewis insurance i have now decided to cancel not renew as they dont offer value for money and service is non existent i shouldnt have chosen the name BIG REGRETs!!!”

Helpful Report

Posted 8 years ago

“Don't use Lewis home insurance the are just the front for RSA! RSA are the most incompetent company to deal with The lady assigned to my claim for flood damage was Victoria Lithgow and she is/was useless. There was no communication for two weeks I had to phone all the time. I have requested that someone else was assign ed to the claim. They do not communicate with the company's they employ to carry out the process. Three weeks in I have no work done no drying in place, we had to remove carpet, furniture etc. The black mold is creeping up the walls. Again I will have to phone MA Assist to see if they have received details from RSA for the rip out that shoutold happened over 24hrs ago not 4days latter. Please please please don't buy John Lewis insurance!!!!!!”

Helpful Report

Posted 8 years ago

“Was initially happy with my car insurance quote, I down graded my car half way through my policy and my payments went up £20 a month, an increase of 40%, I then changed my car once more back to something similar when I first took the policy and John lewis wanted an extra £80 for the remaining 7 weeks of my policy, so I cancelled 7 weeks shy of getting my full years no claim bonus at a cancellation fee of a whopping £81 which is a big difference to the supposed cancellation fee of £40 on their website. I have never made a claim or been convicted of any driving offences. If your thinking of changing your car before your policy ends, DO NOT USE JOHN LEWIS CAR INSURANCE.”

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Posted 8 years ago

“House insurance. The short of it... we are very impressed. We took out a policy with John Lewis as we were happy to pay a bit extra to have that confidence that if an issue arose it would be handled better. During a recent storm the top of our roof was damaged. We called up John Lewis and we didn't even have to wait on hold! It went straight though to a real person (which I'm still shocked about). They took a few details and said someone would be in touch in 48 hours. We actually had a call that same afternoon and had an appointment booked for someone to come and view the damage within a couple of days. The inspector agreed it was all storm damage and immediately approved the claim and within the week we received a cheque to cover the cost to repair. I am also very happy that we get to choose our own builders instead of using theirs because we have a builder we've used in the past and have been very happy with. This way the cost was covered but we're also free to chose who we want to complete the work! Overall very happy and relieved that we were able to claim on our insurance and the process went surprisingly stree-free. We will definitely be renewing with John Lewis for future years to come.”

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Posted 8 years ago

“Good price and excellent customer service during the initial purchase and a subsequent claim.”

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(Car Insurance) - Posted 8 years ago

“Have had some storm damage from storm Katie - well I thought that everything would be ok as we had a premium policy with John Lewis - how wrong could I be. The service has been terrible and the person they sent to check the damage equally so. They decided that the damage would be £233 pounds to correct - our builders estimate is for £700 pounds due to the need for scaffolding to go up the side of the building and go across to the apex of the roof. John Lewis have now settled the claim with £133 pounds although it was in dispute!!!!!! there surveyor from BVS believes that's the price for the job including scaffolding and remedy. This is a disgrace and we shall be not renewing with John Lewis and will go to Marks and Spencer. Shame on you John Lewis.”

Helpful Report

Posted 8 years ago

“I'm afraid the poor reviews seem to be a good guide to the service you'll receive if you make a claim under your John Lewis policy. This policy is "fronted" by John Lewis but when you come to make a claim you'll be dealing with RSA who are frankly dreadful. Still waiting for my major claim to be resolved....to add insult to injury my claim was due to structural damage caused by a 3rd party....unfortunately the 3rd party was also insured with RSA so my claim has now turned in to a circus.”

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Posted 9 years ago

“Purchased JL home insurance on 1/03/2016 and swiftly realised i had made a serious mistake. Like a previous reviewer I got two different quotes on line, the£20 JL gift vouchers promised never arrived and a customer call back never happened. When renewal is due, I will look elsewhere!!!”

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Posted 9 years ago

“I enquirer about John Lewis home insurance and despite ticking the box that requested no contact, they called me. If you cannot trust them in small matters, how can you trust with important matters. They have lost my trust for good.”

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Posted 9 years ago

“CET Home Emergency provider on behalf of John Lewis Managing Director Simon Hancox has walked out as he cant cope with all the lies and corruption CET tell their clients!!!”

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Posted 9 years ago

“I thought that the service would be good and although more expensive worth it. STOP. Don't make this mistake. I made a claim and the service was horrible. Multiple calls each time they said they hadn't received the information or we had submitted on an apple product and it had to be resent. This was true as the iPad had been amongst the products stolen !! Finally you get through to an outsourced claims management company who can give you their proposed replacements if you send cash for the excess. Personally I had already bought a laptop for my daughters studies during the 6 week wait. Worst insurance experience I have had . Shame on you John Lewis. Matt”

Helpful Report

Posted 9 years ago

“Calling the 'medical advice' line was treated like a claim, with a variety of questions regarding our last policy with our previous insurer(?), various small-print type dialogue we need to be wary of before making a claim, despite not making or wanting to make a claim. Was ultimately 'advised' to speak to the porter of the building we were staying in, to see where we can go for help with our nine month old baby. Unhelpful, unprofessional and have subsequently requested to cancel my policy. Save yourself at least half of what they will charge and go elsewhere. All insurers will offer the same type of aftercare and service. Just make sure you tailor the package to suit your needs.”

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Posted 9 years ago

“my answers to question 1 are self explanatory and as I have not had to make a claim no further comment is required.I however when accepting the insurance quotation which was very competitive it was also reassuring to have the strength of the providers reputation behind my decision.”

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(Car Insurance) - Posted 9 years ago

John Lewis Insurance is rated 1.7 based on 427 reviews