Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,123 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,123 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 20th May 2024

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Lloyds Bank 5 star review on 17th March 2024

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Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

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“Were asked to wait 1 hour to be seen. Had advised the lady at the front the purpose was to open an account. When called to be seen was advised need to book another appt! Really poor service”

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Posted 2 years ago

“Absolutely useless, 1st complaint dealt with, experienced the same problem weeks laters & was told after being on the phone for over 2 hours the original complaint would have to be reopened & I would hear back within 4 weeks. 6 weeks later nothing chased again today to be told after half hour the case is locked & need to wait longer until the case has been looked at by management. Customer service is non existent, I have banked with Lloyds for 20 years from current account, credit cards, loans & Mortgage I will be now looking to move banks as I don’t feel like valued customer anymore.”

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Posted 2 years ago

“Terrible customer service. Poor bank with poor services. Avoid completely”

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Posted 2 years ago

“House insurance renewal sorted. Unusual and not straight forward due to a couple of high value items. Excellent customer advisor. Quality product at a reasonable price”

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Posted 2 years ago

“We are an Auction business which have been trading for 30 years. We transact approximately £500,000 annually. We have a small overdraft facility which in the past 3 years have used once to the tune of £250. We have now had the overdraft facility removed just after 2 years of COVID. If you are a business don't even think about going to Lloyds. We are trying to extricate ourselves from this dreadful bank and go to a real business bank Barclays.”

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Posted 2 years ago

“After 15 years joimg lloyds bank I'm very very disappointed. I have over 20k savings . The bank doesn't let me have have basic mortage because my credit score is low (900!!!!!!!!!) . This is a joke . I went to barclays to open a new account and they offered me at start 3000000 new mortage as a start without the first payment !!! Lloyds shame on you !!!!!!!!!!”

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Posted 2 years ago

“Worst policy ever with the OTP sent through mail within 7 days. So basicaly for 7 days i cannot see my account and do online transactions because the system didn't think it's me and guess what , the problem is that my phone doesn't have google services and it requires every time extra security questions although i use my fingerprint password. You can use a call security or phone otp or any other instant verification so you can help people not cut them out from the services they pay :)”

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Posted 2 years ago

“"Very good policy "”

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(Car Insurance) - Posted 2 years ago

“"Found it very straightforward using them for insurance they also sent me a paper copy of insurance as well . Luckily I haven\u2019t had to claim on my insurance so can\u2019t comment on how issues would be handled . "”

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(Car Insurance) - Posted 2 years ago

“Rang customer support after setting up voice recognition and doing security checks was told I would get a ring back within 30 minutes 2 hours later no ring back . ... oh let's think ? Could this because of covid ?”

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Posted 2 years ago

“The most stupid bank i have ever been to. They didn’t let me open an account just because my address was written in different format the letter I provided to them as proof of address. The funny things they were saying we know its silly to say this but we can’t process your application. Please don’t waste your time to go there specially for new folks.”

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Posted 2 years ago

“I have asked for a new card as mine was damaged. When I went into the bank in Sunderland they have me a small amount of money but could not tell me when I would receive my new card. This is my only way of getting cash which is rightfully mine. I have bank there for years but will seriously think about changing banks.”

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Posted 2 years ago

“Don't think any high street banks are very good know”

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(Car Insurance) - Posted 2 years ago

“Didn't get my letter to claim my excess back so lost out on it avieva was very slow in informing looks I had even had a crash it took months to sort out and as I say lost my excess refund .”

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(Car Insurance) - Posted 2 years ago

“No respect, no feeling, racist staff, not helpful, full of lie.”

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Posted 2 years ago

“Excellent services.”

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(Car Insurance) - Posted 2 years ago

“I have been banking with Lloyds for over 40 years and always been helpful in what ever I needed even took my mortgage out with them and insurances for life and pensions i wouldn't change a thing keep up the good work you have my cust for life”

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(Car Insurance) - Posted 2 years ago

“Excellent service . Good price for my quote. Hope I can get the same service this year.”

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(Car Insurance) - Posted 2 years ago

“A very competitive price, Very easy to arrange. Also well known brand.”

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(Car Insurance) - Posted 2 years ago

“First class service”

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(Car Insurance) - Posted 2 years ago

Lloyds Bank is rated 2.6 based on 1,123 reviews