Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.56

2.6 Rating 1,164 Reviews

39 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 22nd January 2025

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

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“I have spoken to complaint manager. She is too shady to be in compliant team. Very rude. Did not understand the frustration.”

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Posted 2 years ago

“I have been a customer for 40+ years. However, now - there is NO customer contact - phone is your ONLY option - phone calls are 40 mins Plus and waiting - when answered, you are frequently cut off - there is no email access - there is no written access - i am fortunate i live one mile from a branch. Few others do. - THERE IS NO CUSTOMER SERVICE - EXTREMELY WORRYING so they have my money, and do not feel the need to be responsibly accessible. I shall be closing my account”

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Posted 2 years ago

“The worst bank with the most inconvenient services. I wish I never signed up with that bank.”

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Posted 2 years ago

“We have opened an account at Lloyds Bank High st Kensington - London.branch and the PERSONAL interaction with the customer care staff was excellent. We only wish this will continue like the old times .unlike the present day Online transactions when nobody knows anyone and are just dependent on laptops.mobiles etc. Very unfortunate!!”

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Posted 2 years ago

“Worst customer care service ,they keep passing you from one department to another ,making you to wait for hours and always using their favourite words “sorry about that “.”

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Posted 2 years ago

“I've been with Lloyds for 23 years. Terrible bank! I will be leaving. I have had one loan and never missed a payment, and payed the loans off. I also had two Credit Cards paid one off and closed it down as offers were terrible. Never missed a payment on my current Credit Card in 23 years ! But suddenly, I find my Credit limit balance was reduced from £5, 000 to £250 without any notice. Now I'm in problems because I was planning to pay some bills with it and must scramble to get money to keep my life afloat. No notice and excuses! I've paid them alot in interest too. Any way , I'm leaving you Lloyds, go and mess some other customer and leave them in a bad place when they need it. Definitely not a bank to trust with your money and future.”

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Posted 2 years ago

“So very sad to hear that my branch of lloyds are closing. Very friendly people”

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Posted 2 years ago

“I banked with zllotds for over 20 years. The last 10 were horrendous. Lack of customer care. Not bothered at all about your concerns. Just wanted to get you off the phone. I still had my credit card over the years and viewed to pay off and get rid of the card. About 4 years ago I had the misfortune of carrying on with the card. The payments were very high and once I retired in 2019 approached them to request a freeze on the interest so I could catch up with payments. I'm now a pensioner with basic pension. I rang and spoke to them explaining my dilemma, and effectively I would be classed as vulnerable but they were not concerned. I spent hours on the phone being passed around departments. In the end I agreed to pay a minimum amount each month. I paid faithfully and in june two years ago I rang them to inform them the payment would be teo days late as my money hadn't gone in. Apparently I was penalised for this. Now spent over 6 months with same old phone calls robbing off after they ring me asking me for my account details which I font have as guess what I font have an account with them anymore. This evening I've tried to pay online without success. Having waited for the representative informing her of my dilemma she informs me she cannot take the payments as it's gone to debt department. I've not had any notification if this. They've just gone ahead and done this. I'm sick to death of their total unprofessionalusm and lack of empathy. I'm now taking the matter to the FSO. Stay clear of this bank is my advice”

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Posted 2 years ago

“They always talk from the top of mountain(look down to customer who has a issue) ,they do not listen how customer want to do. When i ask a name, they just say “Grant” or “James” without surname. How many “Grant or James” are working in whole Lloyds bank? Only one? And they keep saying you can complain or apply what you want to via online. How does online service work? No one reply, no one answer.and Automatic voice massage say “We are working “hard” sorry for the queue. Hold on please, bankers are still getting much much better payment more that normal worker from our interest. You should be shame as in “your customer service” Not customer service at all.”

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Posted 2 years ago

“This was 10 years ago....my fiance died he had life insurance with them....it took them 3 months to eventually pay up...3 months before i could cremate my fiance...angry...understatement....I now have another problem and my card has been cancelled without my knowledge....I'm outraged....”

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Posted 2 years ago

“Wanted chargeback _ provided all necessary requirements _ but have to say that all communication via phone and online have been negative _ and all the banking staff have been useless. _ so goodbye and good riddance from me.”

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Posted 2 years ago

“I've been with them for over a decade and can't say I've felt the love much. The service has been slow and inefficient, and no gestures of good will have ever been shown to me, despite being on time with payments and trusting them with my money for such a long time. I decided to close my account because I could no longer afford it, but was made to keep it just long enough to pay the account admin fee for one more month, even though I was not going to use it for that month and they knew that. The clerks were less than understanding. So way to ruin literally the last thing, Lloyds. Terrible experience, I'm so glad I left them!”

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Posted 2 years ago

“"Easy process to go through"”

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(Car Insurance) - Posted 2 years ago

“They look after your money at a price but don’t expect them to help when you really need it even if you’ve been a good careful customer. The advert is laughable”

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Posted 2 years ago

“Michael Huke manager at Lloyds Bank HQ Bristol UPDATE…… Following this incident, the video/s (Michael Huke Lloyds Banker) were uploaded onto YouTube by one of the many people they had been forwarded too. 2 months later the person videoing the incident was arrested at his place of work, because Michael Huke the person rolling on the floor, claimed uploading the videos was harassment, as it made him look stupid/imbecilic and unprofessional in front of his staff which undermines and threatens his position as a manager at Lloyds Bank HQ Bristol. The arrested person initiated legal proceedings against Avon and Somerset Police for wrongful arrest, following court application the police released ‘Disclosure’ documents relating to their investigation, within these documents was a confession from Michael Huke that ‘he had not been attacked by the old man’ as he had reported to the police immediately after, and ‘had faked the attack’ in a vengeful attempt to get all parties into trouble. He also stated he was driving past on his way to the shops ‘he didn’t have any shoes on’, which indicates he was consumed with rage because the old man had parked outside his house so he scurried out to confront/attack him, forgetting his shoes. An out of court settlement was made by the police and accepted, the estimated cost to the police following this action is estimated at £150K. Michael Hukes actions ‘wasting police time’ and ‘perverting the course of justice’ are being investigated/processed and if proven/found guilty the later would almost certainly incur a custodial sentence, the police officer who made the arrest has since left the police force, Michael Huke has once again moved away to a nearby village.”

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Posted 2 years ago

“"When I rang to cancel my policy over the phone as I had sold my car, firstly the person on the other end spoke so quickly that I had to ask 4 times for them to repeat themselves more slowly. Despite having 3 month left on the policy, I was informed that there was a cancellation fee of over \u00a360, but as I only had around \u00a334 worth of credit, they would only charge me that for the cancellation fee. And they acted like they were doing me a favour. Please check small print carefully when choosing insurance, because I was unaware of any cancellation fee. When I had done similar with Hastings Direct the previous year, there was no fee, despite only being insured for 2 days with them."”

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(Car Insurance) - Posted 2 years ago

“Don't bank with them. Someone can easily steal the money from your account and they will tell you that is not their fault. I work in the shop and lots of customers are complaining about that bank too.”

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Posted 2 years ago

“It is 4* thanks to Sue S. in Hitchin Branch. I had a bad experience in WGC branch. Where I believe The lady is the Bank Manager after having 3 passports, divorce paper and driving licence still refused to change my name! I did it much easier with Nationwide or DVLA. But apparently they are harder to please!”

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Posted 2 years ago

“"Lloyds insurance were very good when I changed my vehicle part way through my policy with another company, giving me that years no claims in full, highly recommended."”

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(Car Insurance) - Posted 2 years ago

“Having been made homeless I need a £50 overdraft for 5 days only. Went on online banking, filled in the 10 minute long questionnaire, was giving a reference number and a number to ring for further help. Rung number, got automated service that DID NOT WORK. After hanging up and retrying 4 times finally got through to a human. Waste of time because I didn't have an overdraft I can't have one!!! NO LLOYDS BANK you do NOT help people regardless what you say on your website ... I have been customer for 12 years now and never had overdraft. At the time I was in desperate need you did not help. Can you recommend a good bank please”

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Posted 2 years ago

Lloyds Bank is rated 2.6 based on 1,164 reviews