GetYourGuide Reviews

Name: GetYourGuide
Rating: 1.30

1.3 Rating 254 Reviews

7 %

of reviewers recommend GetYourGuide

Company Reviews

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Metrics

1.3

Based on 254 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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GetYourGuide 1 star review on 13th November 2024

Miss Alison Carroll

GetYourGuide 3 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They will rip you off ! Don’t use this service ever !”

Helpful Report

Posted 1 year ago

“great walk with Hugo in Bordeaux - really interesting and informative.”

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Posted 1 year ago

“Purchased a Cinque Terre tour on 8/28/2023. We were supposed to see Manarola, take a boat to Monterosso and then return home. That day the weather was bad and expected/publicized everywhere that will be bad. But we were told that other than taking a train ride from Monarola to Monterosso everything will be fine. We walked down a steep hill, in the rain to the entrance in Manarola only to be stopped by police. After almost an hour of waiting were told that Manarola is closed to tourist due to weather but if we go to La Spezia we can take the train to Monterosso. WE walked 10 min through torrential rain and flooded streets to get to the train station, Went to Monterosso only to be turned down again by the police. Waited another 1 h to be told that the Cinque Terre towns posted on line that they are closed for tourists groups but our tour operator did not know. Strangely enough there was no other tour in the same situation. So here we were at 3:30 pm totally wet, hungry, without seeing any of the things we were supposed to see turning back to Milano. My husband got sick the next day, another lady fell and sprained her ankle during the "tour". I asked for refund but given only partial refund. They should have known the situation and either cancel the tour upfront or return to Milano after the first leg of the trip. I never had such a bad and dangerous experience and will never use them again. And they dare to e-mail me back that they have to make sure that they protect their providers and customers!!! they certainly did not protect us. DO NOT BOOK through them ever.”

Helpful Report

Posted 1 year ago

“We booked an afternoon tour with Get Your Guide in Niagara Falls Canada. The web site said we would be picked up at our hotel at 2pm. The confirmation said we'd be picked up at 3pm. After several attempts to call them and verify the time, with no response to our voice messages, we left a last voice message to cancel. It has been over 5 weeks that I have been trying to get a refund. last week I received an email stating they would credit my card. today I called to find out where the refund is and was told it was rejected and my issue will be escalated to the finance department.”

Helpful Report

Posted 1 year ago

“I booked the tour Zingaro Riserve and Scopello Boat Tour with Lunch from Trapani online with GetYourGuide. On the website there was written that transport was provided from Trapani to San Vito Lo Capo for an extra fee of EUR20. On the 21st August 2023 we were at the meeting point 30 mins before but the transport never showed up and if it weren't for a very good taxi driver who took us to San Vito Lo Capo we would have missed the boat tour. We were a group of 4 and we had planned to pay EUR20 each to go to San Vito Lo Capo as there was written in the booking. However we ended up paying €150 for both ways instead of EUR80 (€20 each) as there was written when I made the booking. On the day I started calling Egadi Navigazione from 09:30 to inform them that we were not picked up from Trapani. At first they told me that they sent me and email and that they even called me to tell me that there was a problem with transport and I had to find my own means of transport. This was not true. When we arrived at San Vito lo Capo they didn't even have our names. I even tried to contact GetYourGuude on the app but to no avail. When I returned back from my holiday I made an official complaint to GetYourGuide by writing them an email to ask for a reimbursement for the extra money we paid for the taxi. The answer was that I should contact Egadi Navigazione because they were the ones who failed to provide me with transport. I wrote back telling them that I made the booking through GetYourGuide and not Egadi Navigazione. Do not book the tour Zingaro Riserve and Scopello Boat Tour with Lunch from Trapani with GetYourGuide. The transport from Trapani to San Vito lo Capo is a gimmick as they don't really send someone yo pick you up from Trapani. Date of experience: August 21, 2023”

GetYourGuide 1 star review on 27th August 2023

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Posted 1 year ago

“NOTICE: avoid they don’t solve things just this is not GetYourGuide is GetYourMoney Unfortunately, this booking platform doesn't cater for customers. avoid making bookings through GetYourGuide, because if something goes wrong and you need to contact the actual service provider, they won't be able to help. GYG provides wrong contact numbers and when you use ASS they don't resolve it and always return the blame to the user. I booked a visit and had an unforeseen event 30 minutes before the start I tried to contact them by all means, including GYG's ASS and nothing. I couldn't go on the tour, and I could have done it, it was on foot. Now the GYG ASS informs me that I should have cancelled 24 hours before, as if I had known then that I was going to have an unforeseen event 30 minutes before, it would have been enough to make a functional telephone contact directly to the provider and everything would have been resolved. Incompetente.”

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Posted 1 year ago

“STAY AWAY!! AVOID AT ALL COST!!!! DO NOT GIVE REFUNDS!!! PLEASE DONT BOOK I PROMISE YOU WILL BE SORRY! HIGHLY DISSAPOINTED WITH THIS SCAM OF A SO CALLED "COMPANY"”

Helpful Report

Posted 1 year ago

“If I could give 0 stars review I would. BUYER BEWARE!! Merchant uses bait and switch marketing tactics to attract business to their product titles which are misleading. Tried the service once and will less than desirable experience. Gave them another chance and it was even worse.”

GetYourGuide 1 star review on 15th August 2023

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Posted 1 year ago

“Do not trust this company. We booked a private tour of the Vatican for June 26, 2023. But the night before we were told through email that the tour was suddenly cancelled. There was no explanation. This tour was to be the highlight of our trip to Rome. We tried to find another Vatican tour, but the concierge at our hotel said everything was sold out. We will never again trust Get Your Guide to find us a guide anywhere.”

Helpful Report

Posted 1 year ago

“My flight / holiday to Venice was cancelled by the airline. Whilst I got my money back for that, GetYourGuide refused to even give me a voucher for all of the activities I had booked through them. I lost a lot of money. Their refund policy stinks.”

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Posted 1 year ago

“I am very disappointed by Get Your Guide and this special plans group. I booked my tour in April to purchase tickets for a June 17 morning Alhambra tour. My family of 8 with 4 senior citizens including a 79 year old and 77 year old. I called to check that i I could get a private tour. They said they could arrange this if i I could pay more and sent me instructions in how to complete the process. I made the extra payment of $500 and received a confirmation. Informing me we were going to be in a super small tour. I booked a private car to leave from Sevillle at 5:30 am to be at theAlhambra gate at 8:45 am per the instructions. I emailed twice more with the company to reconfirm the dates and where to meet once in May and again when I arrived in Seville. Each time I receive a response confirming the dates and the plan. Shocked and disappointed to be told at the Alhambra box office that my group was not on the morning tour list. After i called and texted with the company there was an apology but all they can offer is the 2 pm tour when the heat would be difficult for the senior citizens in my party. As there was no other option and we were there I decided seeing some of the Alhambra was better than seeing nothing. Our private car was scheduled to leave at 4 :30 pm as well. When we arrived for the tour we were informed that we would be doing the gardens first and then the palace at 4 pm. Again we previously were not given any options to tour the castle first . We informed the guide we needed to leave at 4:15 pm and he told us we would miss the castle. So we paid four an expensive tour experience that was completely changed. Get your guide and your special plans service never made any effort to reach out personally. I only got Tyrese standard email later asking if I enjoyed the tour. This is very poor customer service. Definitely beware and use a local operator!”

GetYourGuide 1 star review on 19th June 2023

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Posted 1 year ago

“Scam company do not trust! Will take your money and run.”

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Posted 1 year ago

“Awful overcharged me for 4 people instead of 3. Also was overcharged by 4 euros for each person which was 16 euros plus 18 euro ticket that I didn't book. Horrible company who kept giving me excuses not to refund my money. In total they kept 34 euros and have refused to give me a refund. Will never use them again and advise to avoid this app at all costs.”

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Posted 1 year ago

“We booked a tour in Rome weeks ahead as we were told tickets for the Collesium and Forum sell out in advance. Just before the tour Getyourguide cancelled with no legitimate reason - it kind of ruined our whole trip. They are just a reseller with no accountability.”

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Posted 1 year ago

“I booked a tour for April back in Feb and was contacted by the tour company that there was no tour on my selected date, so I had to cancel. I cancelled back in Feb. Fast forward to April, I saw a deduction for the tour and contacted getyourguide for an explanation. Apparently there was a double booking under the email name@gmail.om which is clearly a mistake. I don't remember booking twice but whatever. They've issued me a gift code instead of refunding in full. This is ridiculous. They even said I should've known and cancelled in advanced, but it was sent to gmail.om! How would I have known?! They even said the tour company contacted me and offered me a cancellation but I didn't respond. Again, it was sent to gmail.om which is obviously not an email address. Their system should not allow this booking in the first place. Ridiculous.”

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Posted 1 year ago

“Absolutely do not use this company. I booked tickets for Park Geull in Barcelona back on January 22nd. Didn’t receive any confirmation email or any tickets. Checked my bank and no money had been taken. So wasn’t too worried . Kept checking for tickets and emails for 3 months and absolutely nothing. Wasn’t able to go to Park Geull as I had booking contacts or tickets. When I arrived home from Barcelona, I check my bank and see they have now taken the £40.38. I’ve called them and explained that I’ve never received the goods and apparently they can’t help me. They also can’t put me through to manager or provide me with any email addresses to email a manager or anyone who can help me. PLEASE DO NOT USE THIS COMPANY”

Helpful Report

Posted 1 year ago

“As a supplier I found the support to apathetic and incompetent. 25% commission for doing nothing and offering no support when needed. My veteran owned and operated company was treated so poorly I left after only 3 weeks with no booking because they flat out refused to change the area of where my product was listed (in this case in the middle of the desert rather than, Things to do in Las Vegas as it should have been) This was not a issue for 5 my competitors who list on the same site as they were all listed in the correct category. When i requested the same I would have had more luck getting blood from a stone. 30 emails with nothing but lies and generic responses from customer agents who just don't care. (mario and damjan) who did absolutely nothing despite lying to me and saying it would be changed. If you are a customer or a supplier i would recommend using tripadvisor or Viator. I put this company on a level par with Groupon when it comes to supplier & customer support which is to say zero out of ten. I will making officel complaints with the BBB and the Nevada secretary of state. Owner Veteran Kayaks”

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Posted 2 years ago

“Do not waste your time. This company took my money and refuses to refund me for a service I was unable to receive because they didn’t provide me with any information on how to meet the tour I was supposed to take. They said it was up to their supplier. A supplier I had no contact for and never heard from. They literally lie. “Our supplier sent you a map” the supplier did not. Their customer service full out gaslighting me.”

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Posted 2 years ago

“Con merchants Thought I booked an audio tour of Edinburgh castle as it stated in their highlights To see Edinburgh castle and Crown Jewels. They said doesn’t include admission ticket to the castle. Very misleading. Do not use this company. I will continue writing bad reviews until I get a refund.”

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Posted 2 years ago

“If you have any problems what so ever with this company/tour they will do everything possible to take the money without delivering any service. Also, "compensation" is a word they never heard about. We booked a tour for the afternoon (last minute). There was no start time communicated. The next day early in the morning we received an email: "Sorry we already left". They did not call us, they did not take any effort to wait for us. Conclusion 200 euro's paid, did not receive a guided tour, did not receive any service or compensation and there was no possibility to reschedule this booking on a later time. So beware!: if you book for an afternoon tour you will get an early morning tour. Be sure to be on time, even if you don't know how late to be there. Because if you are to late with their time schedule they won't wait for you neither will they call you and you won't get a refund.”

Helpful Report

Posted 5 years ago

GetYourGuide is rated 1.3 based on 254 reviews