GetYourGuide Reviews

Name: GetYourGuide
Rating: 1.36

1.4 Rating 311 Reviews

8 %

of reviewers recommend GetYourGuide

Company Reviews

Questions

Metrics

1.4

Based on 311 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking customer service. We booked a meditate with horses experience through get your guide, we drove 45 minutes to be there and the provider did not show up. I tried to call, facebook message and contact the provider via the chat on their website...nothing, everything was off. I had to chase get your guide for 5 days to get my refund. I asked them very specific questions which they completed avoided, they said it is the providers fault but can give no evidence or actual explanation. I'm pretty convinced the provider didn't even know they had a booking or they've allowed a scammed to set up a profile on their platform. They've offered nothing to compensate my time lost and all the stress the situation caused. I seriously question their vetting procedures and will never ever use get your guide again.”

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Posted 1 year ago

“A total SCAM. My party of four booked tickets for the Alhambra Palace in Granada and traveled from the UK to see it. Hen we arrived we were told that our tickets had been cancelled by GetYourGuide. GetYourGuide have not informed us. Apparently the tickets were cancelled the day before because of overbooking by the company. We were not the only people let down the venue told us they had had people arriving all morning just to be told their tickets had been cancelled. further more we have NOT received a refund. SAVE YOUR MONEY AND BOOK WITH A RELIABLE COMPANY or direct with the Alhambra.”

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Posted 1 year ago

“BEWARE Was booked for a boat trip didn’t find out that the boat wasn’t in the water until 30 minutes into a tour that I did not book I would have never booked this trip it was a joke not only that they double booked me on another trip and I didn’t even get to do what I paid for they tried to explain their way out of it I never got to speak with anyone except a customer service representative that couldn’t help me and refused to give me my money back this company is a scam don’t do it”

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Posted 1 year ago

“Arnaque, get your guide ne m’a pas envoyé les tickets, il y avait écrit sur l appli “wait, your tickets will appear here” , finalement lorsque j ai signalé le problème et demandé à obtenir les tickets, ils ont simplement annulé ma réservation. Comme j avais effectué cette réservation un mois a l’avance, je n’ai pas pu retrouver d autre places pour le Vatican. Get your guide vends les billets 80 euro en last minute… contre 30 euros en avance. Ils n ont fait aucun geste commercial et ne m ont pas remplacé les places alors qu’ils en avaient sur le site . Bref à fuir , arnaque et pas de service client . Je n’ai pas pu voir La Chapelle sixtine lors de mon voyage à Rome à cause de ce tour opérateur”

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Posted 1 year ago

“If I could give a -5 stars, I WOULD!! They are scammers!! Don’t use their website at any circumstances!! I paid for WelcomeBerlinCard and didn’t receive tickets! They were ‘holding’ my booking, took the money, and canceled it!! At first GYG said that they had given me a refund back. After 2 weeks I am asking now-where is the refund? And they don’t want to pay me that!!! Absolutely bastards!”

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Posted 1 year ago

“I booked a $278 one-day tour with GetYourGuide to Victoria and Butchart Gardens on March 29th, expecting a smooth transfer service. However, they changed my pickup location multiple times, forcing me to walk 30 minutes just to get picked up! The driver/guide, supposedly experienced, left me stranded alone on the cruise ship at night during the return trip. Despite being the only passenger left behind, they made no effort to locate me or offer assistance. I was left to fend for myself, feeling utterly abandoned. To add insult to injury, their office was unresponsive when I tried to reach them for help. Thankfully, I managed to find my way back to Vancouver with assistance from cruise authorities, but the lack of concern from GetYourGuide is appalling. Avoid this company at all costs! They show no regard for customer safety or satisfaction.”

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Posted 1 year ago

“Tried for days to book a car and driver, spent hours on the app chatting to no avail, still haven't received a response.... though was quoted 4 different prices. Its a NO from me.... go elsewhere and save yourself the hassle.”

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Posted 1 year ago

“This "organisation" is just hopeless. Thanks to them, two of our bookings were cancelled. One of them we weren't even informed of by email. I only found out when checking on our plans the night before the activity. I suggest that they close down and stop wasting their customers time. We don't get to travel from Australia to Europe very often, so we expect better from a " professional" booking agency. Don't waste our time. To everyone reading this, just run away in the opposite direction. This company is bad, bad, bad. DO NOT USE THEM UNDER ANY CIRCUMSTANCES.”

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Posted 1 year ago

“Pre ordered Rome coliseum skip the line tickets 3 months in advance but only got a voucher then said would email tickets but on day of our visit They did send tickets I guess but we could not open them up in email. We called and they were no help at all so bottom line is we paid 130 dollars for nothing, absolutely the Worst experience possible so we never got into coliseum big waste of money and time.”

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Posted 1 year ago

“DON’T buy from them! I bought tickets to Busch Gardens Williamsburg, VA, they charged my credit card and never sent me the tickets. I sent message via chat and the customer service said they could not provide the product they were selling and asked me to book directly at the Busch Gardens website. I lost 2 hours of my day to try to solve it without success. They did not provide me the tickets and I am waiting for a refund. Terrible experience, don’t buy from them”

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Posted 1 year ago

“This website is a scam. How do you sell a pass and not a ticket. To then get information after payment that you still need to buy a ticket.”

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Posted 1 year ago

“The worst option in the world!!! They offer you a price and an option, so when you buy you will be told that it does not include anything except the guide and the bus! You have to buy tickets additionally, and also no one tells you that Windsor Castle is closed 3 days a week and you bought tickets for no reason. Evan Evans will tell you that they often have problems and complaints from customers, but they can't help and control what Get your guide will put on their site. All in all, it's a disaster and not worth the money you'll pay because you won't get anything and you'll have to pay extra and you won't be able to see what you paid for!!! And they delete negative reviews from the platforms, so people don't have a real picture of them! Creepy”

GetYourGuide 1 star review on 28th March 2024

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Posted 1 year ago

“If I had a chance to give it zero starts I would. I called to cancel my excursion well before the 24 hour cancellation fee and was told it was take care of and was still charged the full amount. They refuse to refund my amount and have re-written responses when I email them.”

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Posted 1 year ago

“Two months ago, I booked fast track tickets for the Colosseum for my family in May. I received a cancelation email today. Company should not take reservations that they cannot deliver on. Book with anyone else.”

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Posted 1 year ago

“I have booked a tour and I received cancellation,saying do the weather issue.Tour should take a place today and no issue with weather at all.What a scammer.Now I couldn’t book any other tour because it was late already.What a waist.So disappointed.They are saying they will refund money in two weeks.I will never book with them again for sure”

GetYourGuide 1 star review on 27th March 2024

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Posted 1 year ago

“He eas kind and very helpfull with everyone.”

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Posted 1 year ago

“My family and I booked a tour over getyourguide website. After I arrived at Destination and not 20 hours prior to the tour I booked, the tickets got cancelled. The explained to me that I will get the money I paid for the tour refunded and that’s it. After I contacted them, they offered no actual solution, so I got stranded. I have to be clear we traveled almost 3000 km specifically for the tour. We paid for our accommodation and transportation (plane and train). We were travelling with a small child and they knew all about it, and we still got cancelled. Also worth of mention, we booked our tour a month in advance… avoid at any cost, not reliable, not supporting, no flexibility… absolute disgrace”

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Posted 1 year ago

“We booked a gondola tour via get your guide in Venice , we paid 70 euros. We expected the ride to be just for me and my partner since when i booked the tickets we were not alerted that this was actually a shared experience with 3 more people. The boatmen were chatting non stop between themselves or via phone call which was not nice since we could not take a recording while on the gondola ride. Do not use this company ! Waste of money...”

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Posted 1 year ago

“Very disappointed. Booked a tour and received an email on Friday to say they were cancelling it. We Fly on Friday. Not long to re book tour. It will take 7/14 days for the refund to be proceed so now ill be out of pocket for my holidays. Booked early to avoid disappointment cant believe they did this.”

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Posted 1 year ago

“I would absolutely avoid GetYourGuide. We booked an activity for $620. On arrival the activity provider had no room for us even though GYG had “confirmed” our booking. We then received an email advising us that we needed to choose a different date (we had driven an hour). We were leaving the area and asked for a refund. First GYG said they’d refund us. When they didn’t we disputed the charge. In their rebuttal they said we had committed “Friendly Fraud”. - the company that fraudulently booked us and took our money! Unbelievable. Use Viator. Much more reliable. An aggravating waste of time on vacation with family.”

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Posted 1 year ago

GetYourGuide is rated 1.4 based on 311 reviews