GetYourGuide Reviews

Name: GetYourGuide
Rating: 1.30

1.3 Rating 254 Reviews

7 %

of reviewers recommend GetYourGuide

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Metrics

1.3

Based on 254 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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GetYourGuide 1 star review on 13th November 2024

Miss Alison Carroll

GetYourGuide 3 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi. We've just arrived home from Belfast. We booked the Black cab and the Giants causeway tours. Both were excellent! Our cab driver Jackie Johnson was brilliant from start to finish, very friendly and went the extra mile to explain the past and recent history of the areas we visited. Great giy and value for the price. Our trip up the coast to see the Causeway was stunning. Our drivers name from McCoombes travel was Patrick. Another great guy, made the day with his sense of humour and excellent historical knowledge of what we visited on the way up the coast road. Nothing was to much trouble for either of them Both great ambassadors for Belfast. Amazing city and people. Thanks. Billy and Joanne Porritt (Liverpool)”

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Posted 1 month ago

“This is a fraudulent company”

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Posted 1 month ago

“My friend and I went on the Jack the Ripper.Our tour guide was Yassine.We went on Thursday 10th October .It was a n informative and engaging experience.Yassine was also very knowledgeable about the case he was a great guide I highlyreccomend going on this tour with him .”

GetYourGuide 5 star review on 12th October 2024

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Posted 1 month ago

“They refused a cash refund for a trip cancelled due to bad weather. They only offered a gift voucher.”

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Posted 1 month ago

“As a supplier, I can confirm this company is HORRIBLE when it comes to paying on time. They take high fees and make it very difficult to get your money. We will be cutting ties with them. They are truly some of the worst people and I’m surprised they have not been fined by the FTC in the U.S.”

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Posted 1 month ago

“We booked 4 months in advance of our trip to Paris for a Skip the Line Catacombs tour and they cancelled our tour the day we were leaving for our trip with no explanation. We frantically tried to book another tour and they were all full and the only tour available was the day after we were leaving Paris. The skip the line Louve tour, they kept changing the time for the tour and called it by a different name with the TourGuy actually doing the tour. This one was cancelled and we had to frantically rebook directly with TheTourGuy. When we called them on the phone standing outside the Louve, we were put on hold for 35 minutes and then they hung up. We tried to call back and never did get a representative. Do not use this company. They will ruin your vacation!!!”

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Posted 1 month ago

“horrendous company! takes crazy fees from its operators and doesn’t pay on time. zero support for the guest who book and need cancellation refunds…”

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Posted 1 month ago

“Payment System Error and horrible customer service There was a problem during the payment process and I was stuck without seeing any confirmation page that my payment was approved. I checked my bank account and email, there was no email or money withdrawal from the account. So I asked my friend to do the reservation and she was able to make a reservation quickly. Afterwards I received a confirmation email 5 minutes later, and I saw that the money was withdrawn from my bank account, meaning we got a double reservation. We called immediately to cancel, but GetYourGuide said they can not refund the ticket because it was purchased within the last 24 hours. I didn't ask for a refund with any excuse, they didn't refund it even in a situation caused by an error in their system. I contacted my bank, Ideal and service provider Adyen. Although it appears/ proofs in the system that the payment is delayed, they don't accept to make a refund. After the proofs that i provided GetYourGuide said that they will escalate and investigate but reject my request with a standard message. They have very bad customer service.”

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Posted 1 month ago

“If I could give negitive stars I would!!! I went to Paris and purchased tickets for Giverny and Versailles. We spent over $442 for the tickets. Tour guide gave us the wrong tickets for Giverny and Versaille. We were not able to get into Versailles as it was sold out and no one would assist us. Our tour guide said sorry it is what I was given. She was useless and so was the customer Service number as no one answered numerous times. They ruined our trip. A full day with nothing to do as we couldn't leave it was a bus tour and we had to wait for the others. Tour guide seemed like she didn't even care. DO NOT book tours. I am home 1 week and still trying to fight GET YOUR GUIDE for a refund and they are refusing offering a ridiculous partial payment refund!! Stay away and use Vidator...”

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Posted 1 month ago

“Sun Pyramid Tours guide was awesome! However Get Your Guide has been very shady with the selling of this tour!!!! The Sound and Light show at the pyramids is not every night!!! So be ware and they wouldn’t compensate me !!!”

GetYourGuide 2 star review on 2nd October 2024

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Posted 1 month ago

“I have had a completely horrible experience with Get Your Guide. My credit card was fradulantly used on this site. I had alerted the company within 14 hours, once I saw it had happened. They have told me I cannot have a refund because it is not in line with their cancelation policy. However I never used their site, someone booked activity with my stolen details. I have repeatedly told Get Your Guide this, however they have preferred to knowingly profit off the stolen funds. Completely immoral and unethical behavior from a company.”

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Posted 1 month ago

“Booked a tour in Lisbon a week before and paid. Driver never arrived . Could not reach supplier or Get your guide on the phone. Eventually got hold of driver , he said he had no such booking. Get your guide says he picked up somebody else with same surname. Which is an absolute lie. We were early and waited 40 min past pick up time . there was no driver picking anybody else up, in anyway my surname is unique and there is no way he picked somebody else with same surname up. Get your guide could not rearrange another driver, even for the same tour for the next day . Said they will refund me in 5 business days. Not very helpful when i only had the weekend in Lisbon, all other tours were full and i wasted over an hour of my short time there. I understand things go wrong, but i expected better from Get your guide to sort it out. WILL NEVER USE THEM AGAIN. It is when things go wrong that you need a trusted tour operator”

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Posted 1 month ago

“Never more.”

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Posted 1 month ago

“Very nice! 👍😎😊💯😊💯👍😁”

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Posted 1 month ago

“GetYourGuide is a very dishonest company. Best to avoid. We booked and paid in advance for assured tickets for the Segrada Familia in Barcelona through GetYourGuide. When we arrived in Barcelona the day before we got a message to say “sorry there has been a mistake, the slots you booked are not available”. We booked a hotel around the Segrada Familia visit so are out of pocket for that also. Very disappointed in the whole experience.”

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Posted 1 month ago

“I booked a tour in Savannah Georgia. never recd a confirmation. I than booked the same tour as I didn't believe my reservation had gone thru. when we got to the tour they had us down for 2 spots. clearly I wrote to them and told them we had not recd confirmation on 1st reservation . they said I had not canceled my reservation therefore they could not refund my money .”

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Posted 1 month ago

“Cost 20% more for tickets than at the cathedral we were visiting. To top that when we got to the cathedral we had to wait to pick up tickets until a rep arrived from GYG to buy tickets to hand out to us”

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Posted 2 months ago

“tickets are not valid. QR not readable. The admissions people claimed these are scammers tickets which they have encountered. We have travelled from UK for this visit and this has ruined our day plan. Very upset! Lost £80 and ruined the day.”

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Posted 2 months ago

“Avoid GetYourGuide—Book Directly with Providers I recently had a frustrating experience with GetYourGuide that I want to share. I booked a tour through their website. Got a confirmation email of tour details night before the tour clearly stated a pick-up time of 5:40 AM, which matched the information in their app. However, the actual tour departed at 5:25 AM, causing us to miss it completely. This discrepancy resulted in significant stress and additional expenses. Despite providing GetYourGuide with evidence of the incorrect pick-up time from both the app and the email confirmation, their customer support was unhelpful. They refused any partial / compensation, insisting on their strict policy and suggesting that I should have verified details with the tour provider directly. This advice undermines the purpose of using GetYourGuide’s platform for accurate information and support. This experience exposed a major flaw in GetYourGuide’s service: their platform may facilitate bookings, but their support system fails to effectively resolve issues and places undue responsibility on customers. Given this, I strongly recommend avoiding GetYourGuide. Book directly with the tour provider to ensure you receive accurate information and better customer service.”

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Posted 2 months ago

“I used GetYourGuide in the past and never seemed to have an issues. I used the platform in July to book Zoomarine in Algarve. I got a charge in my bank from this company for £77 which I have since found out it was from someone fraudulently using my card details, which aren’t saved on my account might I add. Once approached, they sent me the same copy and paste email stating they will look into it and it will take 2-3 days, I then got an email a few hours later with the conclusion of the ‘investigation’ stating that they can’t refund me due to their cancellation policy. I can’t cancel something I can’t book. AVOID THIS COMPANY AT ALL COSTS THEY ARE A SCAM!”

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Posted 2 months ago

GetYourGuide is rated 1.3 based on 254 reviews