GetYourGuide Reviews

Name: GetYourGuide
Rating: 1.36

1.4 Rating 309 Reviews

8 %

of reviewers recommend GetYourGuide

Company Reviews

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Metrics

1.4

Based on 309 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased four tickets to enter Notre Dame in Paris after the renovation. I waited for the assigned time which was 5 o’clock when I reached the time I showed them my tickets they laughed. They said it was a scam ‼️‼️‼️‼️‼️ entering Notre Dame was free.!!! You can make an appointment online for free. There were lines and lines of people if it wasn’t for the kindness of a Parisian, who allowed us to join her in line we would’ve never seen the interior‼️‼️‼️‼️‼️ I will dispute these charges on my credit card and I will never fall for this scam again.!!!!!!!!”

Helpful Report

Posted 3 months ago

“Hi I had a booking with reference number in Venice trip on that day I already arrived around 15 minutes before but because of the location provided on booking.com I was struggling to find the exact point for the boat to leave and I was also continuously contacting the lady but she was also not guiding me properly because of that missed navigation I lost my boat and when I tried to contact customer service to adjust me another trip on same day they didn’t help me with anything and also didn’t give the refund And second thing I also tried to contact on chat service I haven’t ever received such disgusting customer service your employees are really rude not even giving proper explanation and just doing formality on chat service At the end I just want a refund of my booking and will never book from get your guide again”

GetYourGuide 1 star review on 11th January 2025

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Posted 3 months ago

“We booked a tour in Egypt, arrived at the airport, and no guide appeared. We called them several times while at the airport. After explaining the situation, they cancelled the tour and told us to return to the hotel. We did so, paying for the taxi and incurring roaming charges for the phone calls. The entire holiday was based on this tour, and they completely ruined it. We are now back in the UK and unable to contact them. What a surprise”

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Posted 3 months ago

“The concept of Get Your Guide is good, as is the seeming ease of use… buts it’s a real bag of worms and I don’t recommend using it. They might advertise the tickets or experiences you want but they rely on local partners to deliver it - in our case, the particular partner was a scammer or was defunct - no communication and later inquiries revealed they didn’t exist! Regardless, Get Your Guide offered our “1st Class reserved tickets” at 3 x the price of other providers (with whom we were lucky to be successful in the nick of time) without actually guaranteeing anything. So ultimately, I feel Get Your Guide is quite disgraceful and thankfully, I got my money back. I won’t using their services again. If you are staying in a reputable hotel, I would recommend contacting them and seeking details of reputable local travel/tour providers. Otherwise you don’t know who’s providing your experience.”

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Posted 3 months ago

“Simply scammers. I made a reservation for two days at Disneyland from September 10, 2024 for the first three days of 2025 I paid 860 they never sent me the coupon while in the meantime I had bothered them and they told me that they would send it to me by the date of my activity. When I was in Paris and a day before the activity I sent them messages again, because their phones are definitely not valid, and they told me that they would send them to me shortly by email. It was ten minutes later and I received the cancellation of my reservation. I organized a trip and they ruined it for me. They told me they would refund the money that was made in two days, but they made me rebook a one-day activity at Disneyland and they guaranteed me that there would be tickets available and since I couldn't find anywhere else, I had to rebook it from these scammers. In the end, I was charged 580 euros and there was no availability for that period. They won't refund the last money because that's their policy. I raised three children from Greece, I spent so much money, and these scammers ruined my trip.”

Helpful Report

Posted 3 months ago

“I'm writing to express my disappointment and frustration with GetYourGuide I booked the Caribbean Island Hopping & Portobelo Fort excursion and was thrilled about the prospect of visiting several islands. However after taking a 3 hour drive across the country, rough seas and pouring rain greeted us at the venue. It would've been unsafe and irresponsible to continue the tour at this point and we were told there's no refund and we were leaving in 2 days time so a reschedule wasn't possible either. After going back and forth with management, I was over it and my $300 usd seems to have gone down the drain. I would not recommend this tour to anyone.I was promised a call back or email, but they have yet to get back to me. Very unprofessional service. People stay away from these thieves .”

GetYourGuide 1 star review on 3rd January 2025

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Posted 3 months ago

“HORRIBLE COMPANY WITH BAD CUSTOMER SERVICE!!!! This is the most unethical company I have ever dealt with. They took almost $1,200 from me and refuse to refund it or even ANY of it. We booked an excursion for our family that was on a cruise. Well they didn’t give us the time for the event until after it was booked. Which didn’t align with the cruise ships time. We tried to make it on time but were unable to make it. We called and left messages with no call back. So they wouldn’t get us in on the excursion so we were left at port with our whole family just walking around. We were able to chat and email but they refuse to give us our money back. Every company we’ve ever booked with offered transport or assistance to getting to the destination but not this company. And since we booked for a family of 15 they wanted $430 to take a 15 minutes ride to the destination. Most reputable companies would offer some sort of refund especially when they weren’t able to offer any portal of the tour.”

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Posted 3 months ago

“I have booked a tour for my trip to Bratislava and Budapest from Vienna initially for Dec. 29. I booked it months in advance and really counted on it. Two days before the trip, I received a message from gettyourguide stating that they cancel my tour because the provider overbooked it. But I still had to go into my profile and cancel the trip myself to get full refund. I found it a little odd but was left disappointed and tried to scramble and arrange this same tour for a different date. I was already in the country! After changing plans and contacting GetYourGuide agent via messager, I found the date and they confirmed that this activity is 100 % confirmed. It was January 3. Two days before my rescheduled tour I received a message from GetYourGuide stating that my credit card didn’t go through but please contact us and we can solve it together. I spent all morning while on my trip on vacation calling my bank, messaging GetYourGuide and figuring out what to do. My case was sent to a “higher department” - I was told by the costumer service. By the way, there is no live person who can help you over the phone. Then 5 hours after I contacted them again, knowing that my activity will be cancelled if I don’t pay 28 hours in advance. I called the activity provider directly to the number I was given. There was no response. So after spending hours in this matter, chatting on WhatsApp with costumers service representatives who didn’t do anything for me, my trip was cancelled by GetYourGuide. It was a disastrous experience that I don’t wish anyone to have. I asked for a direct contact information of a manager of GetYourGuide but my requested was denied. I will share my experience with wider communities and file more complaints. This is a business that has no respect for their customers. They take no responsibility for their action. This business should not exist.”

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Posted 3 months ago

“I had never heard of them before I went to Rome and now they are my most hated tour company imaginable. They provide no value whatsoever, they just book up existing tours so they can charge you triple or quadruple the price for the same thing. I paid £130 a person to visit the collsuem and they just sent me a voucher of a local company that charges which cost £25. Their app is a disaster and just lies about what tours they have and the price changes when you come to book. They provide nothing to tourism except another unwanted expense to your holiday. I hope they go out of business as quicky as they have come onto the scene.”

GetYourGuide 1 star review on 29th December 2024

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Posted 3 months ago

“I took a trip to Lower Antelope Canyon and Horseshoe Bend on September 13, 2024, for which I made a reservation via GetYourGuide.com. Initially, I booked for September 11, but then I rebooked for September 13 by clicking a button: Manage your booking. However, I was charged twice for it—$209 for the September 11 trip and $189 for the September 13 trip. I only discovered it when I saw my credit card statement in October. I contacted management and requested a refund for the extra fee, but I was told I had to cancel the previous trip. To me, rebooking implies cancellation of the trip that was booked previously. There is a problem with their website design. It implies that somebody can book the same trip twice, which does not make any sense. In addition, the Manage your booking button is under their site's Cancellation policy (see attached). Therefore, the previous trip should have been canceled automatically once the trip was rebooked. I wonder how many other customers have been caught by this trick. In addition, I would not recommend this trip to anybody. It takes 16 hours, and most time is spent on the bus. The site-seeing (Antelope Canyon and Horseshoe Bend) takes very little time.”

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Posted 3 months ago

“They're all skilled manipulators. I've been through the scam myself, but I managed to get back my 95,000 usdt, thanks to the support centre of SPECTRUM-CREST”

GetYourGuide 1 star review on 25th December 2024

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Posted 3 months ago

“They hide your reviews, so if a company is rubbish you will never know. Dont trust anything on this site. I wrote a full review and they removed it.”

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Posted 3 months ago

“SCAM! I tried working for them writing fake reviews they are sketchy and I lost $2000 they lock you in to make money by taking your money. I would never use anything by them.”

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Posted 4 months ago

“We booked a day tour from Osaka to Hiroshima in September and 10 days later they informed us that the operator couldn't fit us in due to a double booking on another platform. We rebooked for the next day only to be advised a few days later that the operator had cancelled the tour. We booked the same tour via another platform which went without problems. I think GYG were trying to sell this on a cheap price but operators wouldn't accept. Unethical, no trust.”

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Posted 4 months ago

“This platform has no control on their activity partners. One provider named, Adore Tour & Travel, manipulated my booking and eventually cancelled it without my permission. GYG, refers you back to the provider instead of evaluate and rectify the poor and likely scam provider. Due to a poorly-managed platform, I don not recommend.”

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Posted 4 months ago

“Do not book with Getyourguide cancelled our trip very late last night no apology.We now have to wait 14 days for a refund its completely spoilt our holiday.Disgusting service do not book with them.”

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Posted 4 months ago

“Out of 4 tours booked with them, 2 tours were cancelled, 1 tour was canceled without advance notice after we showed up at the meeting point (run around to get a refund which never happened) and 1 popular tour was changed from desired early morning (to beat some of the crowds) to mid afternoon (busiest time). The tour that went well was a self-guided tour.”

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Posted 4 months ago

“I used GetYourGuide two times during my recent European trip and can compare it with similar services, such as Viator, Tiqets, and Headout, that I also used during this trip. I found GetYourGuide to be rather subpar. First, their tour guides were the least interested in their audience. It seems that GetYour Guide works with the least experienced local agencies. Also, their Customer Service is hardly accommodative at all. I contacted them multiple times, due to the double booking that happened when the communication line got frozen. They declined to cancel the second booking and insisted on a voucher instead. They could not even figure out the duration of this voucher. I had to correct 3 different associates who misread their own policy. The overall impression was that Customer Service was there only to deflect any critique.”

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Posted 4 months ago

“My wife and I scheduled a private guide in Marrakech for our first day in Morocco. We waited for the guide to show up and after not showing we contacted Get Your Guide. They reached out to the guide and then informed us that the guide was canceling on us. My disappointment with Get Your Guide came the day after when I wanted to leave a review on their platform warning others about this guide and their cancelation on us after the scheduled meet up time and could not. This tells me that a review of a guide that does not show up reflects poorly on Get Your Guide’s vetting process therefore they don’t let you leave reviews like that. It’s hard to trust a platform when there is no true transparency with the service they provide. It made the first day of our vacation extremely stressful having to find our way around a city we thought we’d have a guide for. Going to use Viator from now on as we’ve never had any issues with them.”

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Posted 4 months ago

“Purchased 2 admission tickets to the Museum of Anthropology for Mexico City for $24USD. The supplier is Amigo Tours LATAM. I was charged 2 days prior with QR code and instructions. Upon my check in with instructions and QR code to enter the museum, the museum DOES NOT partner with GetYourGuide or with Amigo Tours, so the QR code WAS NOT ACCEPTED. Had to repurchased admission tickets to enter. Get this! The total admission for 2 is $9.24 USD! Now back home trying to dispute the $24USD charge has been a nightmare. I got scammed! Will never use GetYourGuide again!”

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Posted 5 months ago

GetYourGuide is rated 1.4 based on 309 reviews